Symmons Faucets Review & Rating Updated: December 2, 2023

Summary
Assembled in
USA Flag
U.S.A.
(From some domestic imported parts)
and
Imported
ChinaFlag
China
TaiwanFlag
Taiwan
Symmons Industries
31 Brooks Drive
Braintree, MA 02184-3804
1-800-SYMMONS (796-6667)
Rating
Business Type
Product Range
Kitchen, Bath, Prep, Bar Laundry, Utility and Commercial Faucets
Certifications
Brands
Symmons
Street Price
$300 - $500
Warranty Score
Cartridge
lifetime1
Finishes
Lifetime
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No2

Warranty Footnotes:

1. "Symmons warrants to the original consumer purchaser/end-user that any Symmons product will be free of defects in material and workmanship during normal domestic use for the life of your home."
2. The warranty is missing quaifying language required by the U.S. Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2301). However, the missing language does not diminish the rights of the faucet buyer, and in may actually strengthen those rights.


Read the Symmons faucet warranty.

Learn more about faucet warranties.

This Company In Brief

Symmons makes some of the best American faucets that you have never heard of.

A family-owned and managed business, Symmons Industries manufactures good to very good quality commercial faucets primarily for commercial applications such as hotels and restaurants.

It also sells a residential line of faucets that is not manufactured by Symmons or in the U.S. These faucets are imported, primarily from China and Taiwan.

The company

A family-owned and managed business founded in 1939, Symmons makes some of the best American faucets that you have never heard of. The company is headquartered and manufactures in Massachusetts, USA.

It only recently began advertising to the general public on a very limited scale. So, if the brand is unfamiliar to you, don't feel neglected. It's completely unknown to most people

Within the building trades, however, Symmons is well known as the inventor of the pressure-balanced shower control that prevents scalding when the cold water suddenly fails. Symmons is still the pressure-balancing valve against which all others are measured.

The invention is considered by Plumbing and Mechanical Magazine the well-respected industry trade journal, as one of the most important milestones in plumbing history, on par with the flush toilet.

We don't think we can go that far, however. The siphon toilet is one of the four cornerstones of civilization, along with electricity, the Philly cheesesteak sandwich, and baseball.

Symmons Collections

The company's traditional stock in trade are its stalwart restaurant and hotel fixtures. As befits their heavy-duty commercial lineage, these traditional Symmons faucets will stand up to brutal treatment for a long, long time. The one thing they do not have, however, is style.

The company finally realized in 2007 that if it was to compete in the residential market, its faucets would not only have to be not just nearly indestructible but also stylish.

So it decided to create a new line of more style-oriented faucets for residential kitchens and baths. But rather than designing and manufacturing the faucets in house, it decided to import faucets manufactured by foreign companies.

Without question, the new residential faucets are more stylish, but the tradeoff is that they are not nearly as robust as Symmons' original commercial products.

Residential faucets are arrayed in fourteen collections along with matching showers, tub fillers, bidet faucets, and accessories.

Symmons Manufacturers

Symmons once claimed that over 80% of its products were made in Massachusetts. But, this certainly does not apply to faucets any longer.

Based on its catalog, the proportion of faucets made in the U.S. probably does not top twenty percent. All of its residential faucets are now imported. It also imports most of the components used in its U.S.-made commercial faucets and is increasing the amount of imported content year over year.

Companies that are currently supplying faucets and faucet components to Symmons include

Foreign manufacturers or distributors that have supplied faucets and/or faucet components to Symmons over the past five years but appear to be no longer doing so include Neon Plumbing Products Co. of Panyu China, Oras Ltd. a Finnish manufacturer, and

Symmons Faucet Cartridges

Symmons buys its ceramic cartridges from a variety of sources including

The Faucet Cartridge: Its cartridge is the heart of a modern faucet. It's the part that controls water flow and temperature. Its finish may fail and the faucet will still work, it may be discolored, corroded, and ugly but water still flows. But if a cartridge fails, the faucet is out of business until it is replaced. A five-year warranty on this essential faucet component is not nearly adequate.

Symmons Faucet Finishes

Two standard finishes are available: Polished Chrome and Satin Nickel. In certain collections, these may be supplemented to include Polished Bronze, Oil Rubbed Bronze, Polished Graphite, Seasoned Bronze, and Stainless Steel. Every faucet is available in chrome and most lavatory faucets in satin nickel. Kitchen faucets may be available in Stainless Steel as well as Polished Chrome.

For more detailed information on faucet finishes including how they are applied and the advantages and disadvantages of each, see Faucet Finishes.

Symmons Faucet Warranty

We cannot tell if the Symmons faucet warranty was deliberately written to cause maximum confusion, or if the confusion is just the by-product of some very poor legal drafting.

If it was written by a lawyer, he or she badly needs a refresher. But, we think it was pasted together from bits and pieces of other warranties, and we doubt a lawyer was involved. It is cumbersome, unwieldy, repetitive, ambiguous in parts, and certainly not the "clear and simple" statement required by the federal Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2301). It very badly needs to be rewritten.

Symmons advertises a lifetime warranty on its faucets. But, is it really?

The company promises a faucet buyer that its faucets used in a residence will be "… "free of defects in material and workmanship during normal domestic use for the life of your home." But, if a defect occurs, the warranty promises to provide the parts required to fix the problem or a replacement faucet for just "5 years from the date of purchase."

That is some very awkward writing, so let's recap in simple English: Symmons promises a defect-free faucet for the life of your home, but will provide replacement parts or a new faucet for just the first five years. After that, it will do nothing.

That is not a lifetime warranty. It looks very much like a 5-year warranty. We don't know if this is just sloppy drafting, or the company actually intends a 5-year warranty. In any event, it makes no difference to our warranty scoring.

An example of unneeded repetition is the following: The warranty first excludes "[d]amage due to installation error." Then, a few sentences later makes the point again by excluding "damage incurred in installation". Finally, just in case you somehow missed it the first two times, it again points out that "[t]his warranty does not cover … improper installation."

The first exclusion was enough, the rest is unneeded redundancy.

At least one provision of the warranty is illegal under Magnuson-Moss, this one:

" … this warranty is in lieu of and excluded [sic] all other warranties, conditions, and guarantees, whether expressed or otherwise, including without restriction those of merchantability or of fitness for use."

Magnuson-Moss does not allow state law implied warranties to be excluded in a written consumer warranty. Further, the Federal Trade Commission has characterized language such as this as "deceptive" since it may mislead the average consumer into believing that state law warranties do not apply.

Symmons Customer Service

Customer service and warranty support is superior, as would be expected of an old-line American faucet company. In our tests, Symmons customer service scored over 4.2 for product knowledge and effectiveness, which is a very good result. Anything above 4.0 is passing.

The Better Business Bureau agrees with our assessment., scoring Symmons an A+ for its exemplary handling of customer issues.

Testing & Certification

The California Energy Commission sued Symmons Industries for illegally selling unapproved faucets in California from July 2015 to February 2021. The company paid a penalty of $6,612.00 to settle the suit in 2021.

Comparable Faucets

Faucets comparable to Symmons in quality and strength of warranty include

Conclusions

Symmons faucets are suitable for even a busy main bath or kitchen. Be aware of the company's short-term warranty, however.l

No matter where you buy a Symmons faucet, don't expect a substantial discount. Symmons enforces an Internet Minimum Advertised Price (IMAP) policy. Internet sellers cannot advertise a Symmons faucet at a price below the minimum price set by Symmons. They can sell a faucet below this price, they just can't advertise it.

We are continuing to research the company. If you have experience with Symmons faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.