Jewel Faucets Review & Rating Updated: 03/27/18
15062 40th Ave.
Surrey, BC V3S 0L2
888 575 3935
Warranty Footnotes1. The term "lifetime" is not defined. Generally where a key term is ambiguous, the legal reule of contra proferentem applies to resolved the ambiguity in favor of the consumer. In this case "lifetime of the faucet" is the probable results.2. The warranty is missing quaifying language required by the U.S. Magnuson-Moss Warranty Act (15 U.S.C. §2301). However, the missing language does not diminish the rights of the faucet buyer, and in may actually strengthen those rights.
Read the Jewell warranty.
Learn more about faucet warranties.
This Company In Brief
Jewel is a Canadian company that imports Italian faucets manufactured by
The faucets are supported by a warranty that is substandard for the North American market, providing lifetime coverage for the mechanical parts of the faucet, including its cartridge, but just five years for its finishes.
Jewel Plumbing Products, Ltd. is a company located on a rural road outside the city of Surrey, BC, a suburb of Vancouver. It was formed in 2011 by two industry veterans, Brian Becker and Fred Brien.
Mr. Becker was formerly associated with Cascade Faucets in Burnaby, BC, an importer of Italian plumbing products that went into receivership in 2010 and is no longer in business. Mr. Brien acquired his experience with and Emco Building Products. He also owns and operates O'Brien Bros. Marketing, Inc. which sells wholesale plumbing and heating products throughout Western Canada and the American Pacific Northwest from Abbotsford, BC.
Jewell imports faucets manufactured by manufacturer of very good to excellent faucets. It is one of the largest manufacturers of faucets and other plumbing products in Northern Italy."); //-->
It also manufactures faucets for
Paini maintains its own U.S.-based distribution and support facility in Newfield, NJ from which it provides warranty support and replacement parts for the faucets it manufactures.
Paini designs its own faucets, employing in-house designers for that purpose. It builds striking brass faucets in every style from traditional to contemporary in a number of finishes, some PVD but most plated. Its factory in Pogno, Italy is one of the most modern in Europe.
All Jewel faucets are off-the-shelf Paini products. Paini does not design faucets especially for Jewel, so the faucets sold by Jewel are similar, and sometimes identical to, the faucets sold by other importers of Paini faucets.
Jewel's single-handle mixer faucets use Paini's standard ceramic cartridge manufactured by the Italian company Hydroplast, S.r.L. Hydroplast makes what is considered to be a very reliable cartridge. Faucet companies selling in North America that use the cartridge include
We have not yet identified the stem cartridges used in the company's two-handle faucets. By appearance, they are generic enough to be from almost anywhere. We have asked the company for more information.
Jewel faucets are available in all of Paini's twelve finishes ranging from polished chrome to (PVD) polished "gold", which is not really gold but could fool a goldsmith. Finishes other than a faucet's standard finish (usually polished chrome) will raise the price of the faucet, sometimes considerably. The finishes in which each faucet is available are clearly indicated in the information provided about the faucet on the company website.
The faucets are sold mostly in Canada, but the company will ship to the U.S., and sells to U.S. customers through internet retail sites such as Amazon, Wayfair, and Wal-Mart as well as specialty decorative plumbing suppliers including Faucetline and Mainstone.
The website is well designed, easy and intuitive to navigate. The search function is primitive, however, Searches on terms like "finishes" and "kitchen faucet" produced no results. Faucets are photographically illustrated but usually with just one image, which makes it sometimes difficult to discern the details of the faucet design. Links are provided to a technical drawing for each faucet but not to installation instructions or a parts list. Faucets that are ADA compliant are typically not identified as part of the faucet listing. This information is available only on a downloadable .pdf technical drawing.
The Jewel faucet warranty is below standard for faucets sold in North America. The standard is a "lifetime" warranty usually defined as "For as long as the original buyer owns the faucet and resides in the house in which the faucet is initially installed". While Jewel does offer a lifetime warranty on its mechanical parts and cartridges, its finish warranty is just five years. Even a reasonably durable finish should last a lot longer than five years.
In deciding on a faucet to buy, keep in mind that Jewel does not back the finishes of what most people consider a lifetime investment for more than a few years. After that, you are on your own if a Jewel finish proves defective in the long run. For a finish on an Italian faucet that is guaranteed for a lifetime, see Fortis, But, look for "Made in Italy". Some of Lacava's faucets are made in China.
Customer support is very good. A call to the company's support line will often be answered by Brian Becker himself, whose knowledge of the various faucets the company sells is very broad. The BBB rates the company A+ on a scale of A+ to F. It has received no consumer complaints about the company in the past three years. The business is accredited by the Better Business Bureau.
Jewel faucets comply with all of the requirements of Canadian law and are legal for sale in Canada. They do not comply with the certification requirements of the U.S. Energy Policy and Conservation Act, and, therefore, may not be "distributed in commerce" (imported, sold, or held for sale) in the United States. The Jewell warranty, while a legal warranty in Canada, does not meet the minimum requirements of the U.S. Magnuson-Moss Warranty Act (15 U.S.C. §2308) and its warranty is not a legal warranty in the U.S.
European faucets comparable to Jewel include:
We are continuing to research the company. If you have experience with Jewel faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.