Fapully Faucets Review & Rating Updated: January 20, 2023

Summary
Imported
ChinaFlag
China
Wenzhou Qiji Sanitary Ware Co.,Ltd.
also known as
Wenzhou Miracle Sanitary Ware Co.,Ltd.
No. 111, Dingxiang Road
Binhai 15th Road
Economic And Technological Development Zone
Wenzhou
Zhejiang 32502 China
trading as
Fapully Sanitary
(No North American Address)
(No North American Telephone)
info1@fapully.cn
Rating
Business Type
For more information on the five faucet company business types, see Faucet Companies
Product Range
Kitchen & Bath Faucets
Certifications
Brands
Fapully
Street Price
$55-$166
Warranty Score
Cartridge
1 year
Finishes
1 year
Mechanical Parts
1 year
Proof of Purchase Required
(Not Specifed)
Transferable
Yes
Meets U.S. Warranty
Law Requirements
No

This company claims to offer a two-year warranty, but the only documentation we could find specifies a one-year warranty on products its sells in the U.S. and Canada.

Download/Read/Print the Fa­pul­ly warranty card.

Learn more about faucet warranties.

This Company In Brief

Fapully is a brand name under which Wen­zhou Qiji Sanitary Ware Co., sells uncertified black market fau­cets through online retail sites that host third-party sellers.

It sells kitchen and bath fau­cets of average quality and no particular design distinction. The styles are typical of Chin­ese fau­cets and may be found in the inventories of dozens of Chin­ese fau­cet companies.

Skull

Black Market Faucets: These faucets are not legal for sale in the U.S. and not legal for installation in a drinking water system in the U.S. or Canada. For more information on contraband fau­cets and how to avoid these potentially dangerous products, please visit Illegal and Black Market Faucets in North Amer­ica.

Wenzhou Qiji Sanitary Ware Co., Ltd. is a manufacturer that designs and makes the fau­cets it sells in North America. It is a relatively small company as Chin­ese fau­cet manufacturers go with fewer than 50 employees. It sells its products in Asia under the CNQIJI brand. In North Amer­ica, it sells as Fa­pul­ly.

According to its U.S. trademark filing, it manufactures

"Faucets; Regulating accessories for water supply, namely, metered valves; Spigots; Taps; Taps for washstands; Washers for water taps; Mixer taps for water pipes; Mixer fau­cets for water pipes"

Fap­pul­ly has no physical presence in the U.S. or Canada. All Fapully sales transactions are handled in North America by hosting websites.

Amazon in particular takes care of inventory, warehousing, sales, payment processing, and delivery. Fap­pul­ly's sole role in the process is to ship fau­cets to Amazon warehouses from time to time, ensuring that Amazon does not run out of inventory.

The company attempts to handle post-sale matters from China by email. These include warranty claims and purchases of replacement parts. The attempt, however, is not very successful. (See more below)

Construction & Materials

The fau­cets are constructed conventionally. The body and spout of the fau­cets, as well as being decorative, are the components that channel water within the fau­cet.

The primary material from which the fau­cets sold by Fa­pul­ly in North America are made is brass.

Brass

Traditional (alpha) brass is a blend of copper and zinc with a small amount of lead (1.5% - 3.5%) added to make the material more malleable, less brittle, and easier to fabricate. Brass is the preferred material for fau­cets for two reasons:

But, brass has one serious drawback: it may contain lead used to make the alloy more malleable so that it casts and machines more easily.

Lead, however, is now all but banned in North America for use in any drinking water component due to its toxicity to humans, particularly children.

According to the En­vir­on­ment­al Prot­ec­tion Agen­cy (EPA), lead, even in small amounts, causes slowed growth, learning disorders, hearing loss, anemia, hyperactivity, and behavior issues.

To comply with the restrictions on lead, today's fau­cet brass replaces lead with other additives to reduce brittleness without add­ing toxicity. The most common is bismuth.

Bismuth is similar to lead – right next to lead on the periodic table of elements – but it is not harmful to humans.

It is, however, very expensive. It is 300 times rarer than lead, even rarer than silver, which is the reason that bismuth-brass alloys are considerably more expensive than leaded brass.

In China, there is no lead limit in drinking water, and fau­cets made in China for the domestic market often contain large amounts of lead.

To reduce costs, the temptation, especially among Chin­ese companies selling low-cost fau­cets, is to sell those lead-content fau­cets here.

Whenever we see brass fau­cets made in China that have not been certified lead-free, we suspect leaded brass is being used. The fau­cets have not been certified because the sellers know they will not pass lead-free testing.

Zinc & Zinc/Aluminum Alloys

One legitimate way of reducing the material cost of a fau­cet is to replace expensive lead-free brass with lower-cost materials where practical.

The most frequent substitute is zinc or a zinc-aluminum (ZA) alloy. One of the most common is called , a composition containing 4% aluminum.

ZAMAK is not as strong as brass and does not resist water pressure as well as brass. But, its use in non-pressurized parts of a brass fau­cet such as handles, base and wall plates, and is common even among manufacturers of luxury fau­cets.

From examination of the fau­cets, we determined that Fa­pul­ly uses a zinc alloy, probably ZAMAK, for the non-pressurized parts of its fau­cets. Zinc does no harm when used in these components, and may save consumers a few dollars on the price of the fau­cet.

Plastics

Plastic is another commonly used substitute material. It may be safely used in incidental parts like base plates and has been largely trouble-free in aerators and as casings for ceramic cartridges but otherwise, its use is suspect especially if under water pressure.

Fapully kitchen fau­cet spray heads are plastic and the use of plastic for spray heads (called "wands" in the fau­cet industry) is one of the suspect uses of the material.

Un­fort­un­ate­ly, plastic wands have become the standard for many manufacturers, including some that sell upscale fau­cets such as

Manufacturers give three reasons for their use of plastic:

However, plastic wands also fail much more often than metal wands. And although engineers have made significant improvements to their reliability over the past decade, the problem has not been entirely solved.

Better wands are made of metal, insulated against excessive heat transmittal.

Fapully equips some of its wands with an aerator that creates what it calls a "honeycomb" spray pattern.

We tried it and it does put out a nice even spray, but we did not discover any actual benefit such as putting out a stronger spray.

A feature on some kitchen fau­cets that we do like, however, is a spray lever that locks so you don't have to hold it down continuously.

Fapully Faucet Design & Styling

Originally Fa­pul­ly sold only spring-style pre-rinse commercial kitchen fau­cets in North America. It has now added a few pull-down spray styles. It has also begun offering bathroom fau­cets.

These are all contemporary single-handle styles. The company does not sell fau­cets in traditional styles or any two-handle fau­cets.

The fau­cet designs are conservative – fairly common Chin­ese styles, attractive enough but exhibiting no particular design distinction. Similar designs can be found in the inventories of most Chin­ese fau­cet manufacturers.

The goal of Chin­ese fau­cet manufacturers is to sell as many fau­cets as possible, which means keeping their designs well within the mainstream to appeal to as many potential buyers as possible.

Although some Chin­ese manufacturers have begun producing original designs, some of which have won awards in international design competitions, Wenzhou Qiji Sanitary Ware is not from one of those companies.

Designs are typically copied from Eur­ope and North Amer­ica.

A style that sells well in these major markets will often be imitated by Asian factories (with minor changes to avoid patent infringement). The lag time is usually 3 to 5 years, so by the time a design appears in a Chin­ese fau­cet, it is no longer new.

Fapully's fau­cet designs fit this pattern. They are pleasant and often smartly styled, but most are over a decade old.

Learn more about fau­cet design and configuration at Faucet Basics, Part 4: Style and Configuration.

Fapully Faucet Components

The critical components used in Fap­pul­ly fau­cets are ceramic valve cartridges and aerators.

Valve Cartridges

We inspected several Fap­pul­ly valve cartridges and determined that they are modern ceramic valves in standard configurations of a type that is made by any number of Chin­ese manufacturers.

They were not imprinted with maker's marks which would permit us to identify the actual manufacturer.

As a general rule, manufacturers of better cartridge valves like Kerox Kft from Hungary or Sedal S.L.U. in China mark their cartridges for identification. The absence of identifying marks suggests a company that is not one of the top-rated manufacturers.

The Faucet Cartridge

Its cartridge is the heart of a modern fau­cet and should be your very first consideration when making a buying decision.

It is the component that controls water flow and temperature.

Its finish may fail and the fau­cet will still work. It may be discolored, corroded, and ugly but water still flows. If the cartridge fails, however, the fau­cet is no longer a fau­cet. It is out of business until the cartridge is replaced.

It's important, therefore, that the cartridge is robust, durable, and lasts for many years.

Fapully claims that its valve cartridges have passed the standard North American life-cycle stress test. This test requires operating the cartridge through 500,000 cycles under 60 psi of water pressure without a single failure. At one cycle per second, the test takes six 24-hour days to complete.

If indeed the cartridge has passed this test, it is a fairly robust cartridge that should give years of leak-free service. But, since Fap­pul­ly does not identify its cartridges and its fau­cets are not certified, we have no way to verify its claim.

Learn more about fau­cet valves and cartridges at Faucet Basics, Part 2: Faucet Valves & Cartridges.

Aerators

There are dozens of companies that manufacture aerators and spray-head assembles. Most are a least adequate. But some, like those from the Swiss company, Neoperl®, are little marvels of precision engineering.

Faucet used to be simple devices that merely added a little air to soften the water stream so it would not splash out of the sink.

Today, however, they are also used to limit water volume to the lower flows required by federal and state water conservation laws, and in some cases, to prevent back-flow that can result in the contamination of household drinking water.

It is important, therefore, that this little device, often smaller than a dime, be the best available.

Unfortunately, Fap­pul­ly does not identify the source of the aerators used in its fau­cets. We took several apart to see if the devices had any manufacturer identification, but they did not.

Fapully Faucet Finishes

Fapully does not identify its finishes on its website. We had to survey the Fa­pul­ly fau­cets currently offered for sale to identify the finishes in which the fau­cets are available. We ended up with Chrome, Brushed Nickel, Brushed Gold, Oil-Rubbed Bronze, and Matte Black.

The finishes can be combined on the same fau­cet to create what are called in which a base finish is paired with an accent finish. Split finishes include Matte Black as the base finish and Brushed Gold, Brushed Nickel, Chrome, and Stainless as the trim colors.

Fapully does not idenfify the processes used to create its finishes, but from inspection, we believe Chrome is electroplated. Brushed Gold and Nickel are physical vapor deposition (PVD) finishes, and Oil-Rubbed Bronze and Matte Black are probably powder coatings but they could also be PVD finishes.

involves immersing the fau­cet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the fau­cet.

Fapully's finishes are multi-layer coatings. One or more undercoats are applied and then two or more coats of the finish metal.

The process is potentially hazardous to the operator and the environment. It involves toxic and corrosive chemicals that must be disposed of safely. No other coating technology even comes close to the dangers involved in electroplating.

The top coat may be polished or brushed. Chrome, a relatively hard metal, is usually polished to a high shine. Nickel, a softer metal, is usually brushed to help hide the inevitable minor scratches.

or PVD is one of the latest space-age fau­cet finishing technology, rapidly replacing electroplating as the finish of choice.

Fappully vessel sink in matte black and brushed gold.

Although the technology was discovered in the 19th century, it was not used in industry until the 1950s and then only rarely due to its great expense. Its first use was in nuclear reactors. Today, technology is everywhere and the machinery required is getting smaller, faster, and cheaper all the time.

The process itself is almost out of a Star Wars movie.

Load a chamber with unfinished fau­cet components, remove all the air and add back a carefully calculated mix of nitrogen or argon and reactive gases.

Add a rod of the metal to be used for the coating. Heat that rod to a temperature so high that the metal dissolves into individual atoms. The atoms mix with the various reactive gases to get the color and finish effects you want and are then deposited in a very thin layer – 2 to 5 microns – on the fau­cets.

Despite being just microns thick, a PVD coating is extremely dense and, in consequence, very hard and durable. By some estimates, it is up to 20 times more scratch-resistant than electroplated chrome.

From long experience, we know that PVD is nearly impossible to accidentally scratch or mar, never fades or changes color, and resists all forms of soiling.

It can usually be maintained with just an occasional wipe from a damp cloth to remove water spots. (And some PVD finishes are given a final chemical coating that resists water spots, so even the damp wipe is made largely unnecessary. A dry buff will do.)

is usually described as semi-durable, not as robust as electroplated or PVD finishes, a little more durable than the finish on your car, and requiring more care to maintain a like-new appearance.

It is essentially a dry paint in powder form applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge. The particles are drawn to the item to be finished which has been given a negative charge.

Finish Durability

Some finishes are more durable than others. Here are the Fapully fau­cet finishes and their durability from most to least durable.


For more information about fau­cet finishes, including their durability and longevity, see Faucet Basics: Part 5 Faucet Finishes.

Once the powder is applied, the item being coated is baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains.

These chains are what give the coating its durability, reducing the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.

Learn more about the types and durability of fau­cet finishes at Faucet Basics, Part 5: Faucet Finishes.

Fapully Warranty

Fapully claims to offer a two-year warranty on its fau­cet but the only warranty document we found provided just a one-year limited warranty.

What this warranty tells you is that Qiji Sanitary Ware does not have a lot of confidence in the durability or longevity of its fau­cets.

The warranty does not come close to complying with U.S. consumer product warranty law.

Learn how to read and interpret fau­cet warranties at Fau­cet Bas­ics, Part 6: Un­der­stand­ing Fau­cet Waru­rant­ies.

Fapully Customer Service

Fapully has no presence in North America and that lack of presence includes the absence of a North American-based customer service. Customer service for Fap­pul­ly products is through emails to China.

You can't just call a toll-free number and get something done. You have to email, then wait for a response.

Due at least in part to the time difference (China is between 13-16 hours ahead of the U.S.), it typically takes a minimum of 6-9 hours to get a reply, and often as long as 48 hours. If your Fap­pul­ly fau­cet is malfunctioning and you need replacement parts, that is far too long.

There is also the language barrier. Fap­pul­ly customer agents probably speak far better English than you do Mandarin, but English is not their first language, so communication can be slow and difficult with lots of questions and more questions, and explanation after explanation until some sort of understanding is achieved.

We rate the company's customer support as unsatisfactory.

Fapully Website

The Fapully website is well-organized, colorful, and easy to navigate.

However, it does not list even close to all of the fau­cets it sells in North America and does not provide enough information about the fau­cets it does list for an informed buying decision.

It is built on a Spotify template and the impression it leaves is that the website's sole purpose is just to have some sort of website to comply with Amazon's strong suggestion that its sellers create a website to enhance their appearance of legitimacy.

The company clearly does not take the website seriously. It badly needs to be updated.

Almost all of the specifications important to an informed fau­cet buying decision are missing. Among the most critical are:

These are just some of the many gaps in the basic information that should be provided on a fau­cet company website that is not available on the Fap­pul­ly site.

Fapully Testing & Certifications

Comparable Faucets

Faucets made in China comparable to Fap­pul­ly in quality with the same or a better warranty, but not necessarily comparable for design or price, include

Conclusions

There is absolutely no reason to buy Fap­pul­ly fau­cets. They are much too mysterious and much too risky for use in a home kitchen.

1. Price is not enough. The prices on Fap­pul­ly fau­cets make them attractive, but, as the list above demonstrates, a great many other companies sell good quality Chin­ese-made fau­cets for about the same price that are fully certified, legal to use in a drinking water system, and backed by a much stronger warranty. Many are guaranteed for the lifetime of the buyer.

2. They have not been certified so the presence of toxic substances like lead, arsenic, cadmium, and mercury in the fau­cet has not been excluded. Because these are Chin­ese-made products, lead is a substantial risk due to the lack of lead regulation in China.

4. Fapully offers a very poor warranty on the fau­cets, suggesting that even the seller has little confidence in their long-term durability.

4. The fau­cets cannot be legally installed in a drinking water system anywhere in the U.S. or Canada. A plumber probably will not install one for you, and if you do it yourself you risk, at the very least, having to replace the fau­cet with a legal product and the possibility in some jurisdictions of a fine and a little jail time.

We are continuing to research the company. If you have experience with Fap­pul­ly fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.