Crea & Faustina Faucets Review & Rating Updated: 11/21/23
This company claims a five-year warranty on faucets sold in the U.S. and Canada, but was unable to provide a copy of a written warranty after several requests.
In the U.S., a warranty must be in writing and contained in a single document.
Learn more about faucet warranties.
This Company In Brief
Crea and Faustina are brand names under which Kaiping Kerui Sanitary Ware Co. sells faucets through online retail sites that host third-party sellers such as Amazon. These are uncertified black-market faucets.
The faucets are of average quality and no particular design distinction. The styles are largely typical of Chinese faucets and may be found in the inventories of dozens of Chinese faucet companies.
The company provides no warranty on its products and no source of replacement parts.
Kaiping Kerui Sanitary Ware Co. is a division of or an alternate name for Jiangmen City Jinming Sanitary Ware Co., Ltd., a company that also does business as
- Jiangmen Jinming Sanitary Ware Co., Ltd.,
- Kaiping Jinming Sanitary Ware Co., Ltd., and
- Kaiping City Gem Sanitary Ware Co., Ltd.
Its primary retail outlet is Amazon where it trades as Gemfaucet but it also sells a few faucets on other sites that host third-party sellers such as Walmart and Wayfair.
It also sells faucets under theFaustina brand in the U.S. and under the GEM brand is other countries. Both Crea and Faustine are registered trade names in the U.S.(Only the name "Crea" is registered. The logo, shown above, is not.)
Amazon requires sellers to provide at least their name and address, but this company does its best to disguise its true identity by listing itself as "KaiPingShi KeRui WeiYu YouXian GongSi" which is a phonetic rendering of its Chinese name.
Its efforts were of no avail. It took our researchers only a few minutes to translate the phonetics into its actual name in Mandarin, then to look up its English name in the Chinese Corporations Registry. (The official name of a Chinese company is always in Mandarin, but registrants also have the option to select an English name which is usually an approximate translation of the Chinese name.)
In addition to faucets, it sells other plumbing fixtures such as showers, tub fillers, and various bathromm acessories such as towel bar and robe hooks. The company apparently plans to sell other products in the U.S. Its U. S. trade mark filing identifies the scope of its business to include:
"Air purifying apparatus and machines; Apparatus for cooking, namely, cooktops; Bath installations; Bath tubs; Hydromassage bath apparatus; Laundry dryers, electric; Purification installations for sewage; Refrigerating appliances and installations; Regulating accessories for water or gas apparatus and pipes; Sauna bath installations; Showers; Sterilizers; Taps being faucets; Water filtering apparatus; Water heaters."
Kerui has no physical presence in the U.S. or Canada. It has no showroom, warehouse, customer support, or replacement parts anywhere in North America.
Everything it does on this side of the Pacific is virtual.
Sales transactions are handled in North America by the hosting websites on wich it sells faucets.
Amazon in particular takes care of inventory, warehousing, sales, payment processing, and delivery. Kerui's sole role in the process is to ship faucets to Amazon warehouses from time to time, ensuring that Amazon does not run out of inventory.
It attempts to handle customer issues from China, but the attempt is less than successful. (See more below.)
Faucet Construction & Materials
The faucets are constructed conventionally. The body and spout of the faucets, as well as being decorative, are the components that channel water within the faucet.
The primary materials from which the faucets sold by Crea in North America are made are brass and stainless steel.
Traditional (alpha) brass is a blend of copper and zinc with a small amount of lead (1.5% - 3.5%) added to make the material more malleable, less brittle, and easier to fabricate. Brass is the preferred material for faucets for two reasons:
- Brass is strong but easy to work with. It casts, forges, and machines with relative ease.
- Brass is naturally anti-microbial. The copper in brass kills microbes including bacteria, retarding the build-up of potentially hazardous germs inside a faucet.
But, brass has one serious drawback: it may contain lead.
Lead is now all but banned in North America for use in any drinking water component due to its toxicity to humans, particularly children.
According to the Environmental Protection Agency (EPA), lead, even in small amounts, causes slowed growth, learning disorders, hearing loss, anemia, hyperactivity, and behavior issues.
To comply with the restrictions on lead, today's faucet brass replaces lead with other additives to reduce brittleness without adding toxicity. The most common is bismuth.
Bismuth is similar to lead – right next to lead on the periodic table of elements – but it is not harmful to humans.
It is, however, very expensive. It is 300 times rarer than lead, even rarer than silver, which is the reason that bismuth-brass alloys are considerably more expensive than leaded brass.
In China, there is no lead limit in drinking water, and faucets made in China for the domestic market often contain large amounts of lead.
Lead is prized in Chinese manufacturing because it is plentiful, cheap, malleable, and resistant to corrosion. Lead compounds are regularly added to plastics and vinyl to make them more resistant to high temperatures. It is added to cheap metal products to make them seem more substantial by increasing their weight
Most faucets made in China for domestic use contain leaded brass, and the temptation, especially among Chinese companies selling low-cost faucets is to sell those lead-content faucets here. Whenever we see brass faucets made in China that have not been certified lead-free, we suspect leaded brass is being used. The faucets have not been certified because the seller knows they will not pass.
Some of the kitchen faucets sold by Kerui are made from stainless steel. The stainless steel is identified by the company as 304 stainless, an alloy that includes chromium and nickel. The nickel gives the steel a crystalline structure which increases its strength. The chromium helps the steel resist corrosion.
Stainless 304, also known as "food-grade" stainless, is by far the most common alloy used to make kitchen utensils, silverware, cookware, and faucets.
Steel is much harder than brass. It can be made in thinner profiles that use less material and still have more than adequate strength.
It requires processes and machinery that differ from those used to produce brass faucets. Typically a company makes either brass or stainless steel faucets but not both. Kerui is one of the few to combined the materials.
Why Stainless Steel Does Not Rust: Properly alloyed stainless contains at least 10% chromium (which gives stainless its slight yellowish tinge) and a dollop of nickel. These form a coating of oxides and hydroxides on the outer surface of the steel that blocks oxygen and water from reaching the underlying metal, preventing rust from forming. The coating is very thin, only a few atoms thick, so thin that it is invisible to the eye under ordinary light but thick enough to protect the faucet.
Zinc & Zinc/Aluminum Alloys
One legitimate way of reducing the material cost of a faucet is to replace expensive lead-free brass and stainless steel with lower-cost materials where practical.
The most frequent substitute is zinc or a zinc-aluminum (ZA) alloy. One of the most common is called , a composition containing 4% aluminum.
Zinc alloys are typically not as strong as brass or steel and does not resist water pressure as well as steel. But, their use in non-pressurized parts of a brass faucet such as handles, base and wall plates, and is common even among manufacturers of luxury faucets.
They do no harm when used in these components, and may save consumers a few dollars on the price of the faucet.
Plastic is the other commonly used substitute material. It may be safely used in incidental parts like base plates and has been largely trouble-free in aerators and as casings for ceramic cartridges but otherwise, its use is suspect especially if under water pressure.
Crea kitchen faucet spray heads are plastic and the use of plastic for spray heads (called "wands" in the faucet industry) is one of the suspect uses of the material.
Unfortunately, plastic wands have become the standard for many manufacturers, including some that sell upscale faucets such as
Manufacturers give three reasons for their use of plastic:
- Plastic does not get uncomfortably hot in use like metal wands;
- Plastic is not as heavy and is more comfortable to hold for long periods of time; and
- Plastic is a lot cheaper than brass or stainless steel – even cheaper than zinc.
However, plastic wands also fail much more often than metal wands. And although engineers have made significant improvements to their reliability over the past decade, the problem has not been entirely solved.
Better wands are made of metal, insulated against excessive heat transmittal.
The Sure Cure for Too-Hot Spray Wands: The simple cure for spray wands that get too hot is to reduce the temperature of the water. Dishes do not need rinsing in scalding hot water.
Faucet Design & Styling
Crea faucets feature contemporary styling with clean lines and angular configurations.
The designs of the company's faucets are conservative. The styles are attractive enough but exhibit no particular design originality.
The goal of Chinese faucet manufacturers is to sell as many faucets as possible, which means keeping their designs well within the mainstream to appeal to as many potential buyers as possible.
Although some Chinese manufacturers have begun producing original designs, some of which have won awards in international design competitions, These faucets are not from one of those companies.
Designs are usually adopted from Europe and North America.
A style that sells well in these major markets will often be imitated by Asian factories (with minor changes to avoid patent infringement). The lag time is usually 3 to 5 years, so by the time a design appears in a Chinese faucet, it is no longer new.
The designs of Crea and Faustina faucets fit this pattern. They are pleasant and often smartly styled, but most are over a decade old.
The critical components used in Crea faucets are ceramic valve cartridges and aerators. For Crea faucets, these components are mostly unknown. The company does not provide any information about them. To the extent they are known, they are unremarkable.
We inspected several Crea valve cartridges and determined that they are modern ceramic valves in standard configurations of a type that is made by any number of Chinese manufacturers.
They were imprinted with maker's marks but we could not identify the marks. They are not in our database of maker's marks for ceramic faucet valve manufacturers which is uncommon, but not unheard of.
Hundreds of Chinese company manufacture ceramic valves, most of which do not export, so we never encounter them. This is one that we have not seen before, so we don't know anything about the company or its products.
What we do know is that it is not one of the better cartridge makers like Kerox Kft or Sedal S.L.U. that have established a solid reputation for making quality cartridges.
The standard North American life-cycle stress test requires operating a cartridge through 500,000 cycles under 60 psi of water pressure without a single failure. At one cycle per second, the test takes six 24-hour days to complete.
The Faucet Cartridge
Its cartridge is the heart of a modern faucet and should be your very first consideration when making a buying decision.
It is the component that controls water flow and temperature.
Its finish may fail and the faucet will still work. It may be discolored, corroded, and ugly but water still flows. If the cartridge fails, however, the faucet is no longer a faucet. It is out of business until the cartridge is replaced.
It's important, therefore, that the cartridge is robust, durable, and lasts for many years.
If the cartridge passes the test it is certified for use in U.S./Canadian faucets.
Since Crea has not certified its faucets to joint U.S./Canadian standards, we can say with fair confidence that the cartridges used in its faucets have not been shown to meet minimum North American requirements for durability and longevity.
There are dozens of companies in China that manufacture aerators and spray-head assembles. Most are a least adequate. But some, like those from the Swiss company, Neoperl®, are little marvels of precision engineering.
Faucet used to be simple devices that merely added a little air to soften the water stream so it would not splash out of the sink.
Today, however, they are also used to limit water volume to the lower flows required by federal and state water conservation laws, and in some cases, to prevent back-flow that can result in the contamination of household drinking water.
It is important, therefore, that this little device, often smaller than a dime, be the best available.
Unfortunately, Crea does not identify the source of the aerators used in its faucets. We took several apart to see if the devices had any manufacturer identification, but they did not.
Kerui offers four finishes on its faucets: Matte Black, Brushed Nickel, Chrome, and Brushed Gold. Stainless steel faucets often have no finish other than the metal of the faucet itself, buffed and polished.
Not every finish is available on every faucet. The finishes available are clearly identified for each faucet.
Two of the finishes, Chrome and Brushed Nickel, are electroplated. Black appears to be a powder coating. Gold looks to be a physical vapor deposition (PVD) finish.
Crea does not identify the processes used to apply its finishes, so we base our assessments solely on visual insspection, and can't know for certain.
involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet.
Usually, multiple coats are applied, one or more undercoats and then two or more coats of the finish metal.
The process is potentially hazardous to the operator and the environment. It involves toxic and corrosive chemicals that must be disposed of safely. No other coating technology even comes close to the dangers involved in electroplating.
The top coat may be polished or brushed. Chrome, a relatively hard metal, is usually polished to a high shine. Nickel, a softer metal, is usually brushed to help hide the inevitable minor scratches.
Some finishes are more durable than others. Here are the Crea faucet finishes and their durability from most to least durable.
- is the old standby. It is a tough finish that will stand up to most abuse. but its durability depends on the metal used.
- Chrome is durable, nickel less so because it is inherently a softer metal (the reason chrome replaced nickel as the faucet finish of choice in the early 20th century.)
- (PVD) finishes are 10 to 20 times more scratch-resistant than electroplated chrome. They are also not affected by most household chemicals. In our experience, they are largely invulnerable to harm.
- is essentially a paint applied in a powdered form and then heated in an oven to cure. It is considered semi-durable with about the same scratch resistance as the finish on your car.
or PVD is one of the latest space-age faucet finishing technology, rapidly replacing electroplating as the finish of choice.
Although the technology was discovered in the 19th century, it was not used in industry until the 1950s and then only rarely due to its great expense. Its first use was in nuclear reactors. Today, technology is everywhere and the machinery required is getting smaller, faster, and cheaper all the time.
The process itself is almost out of a Star Wars movie.
Load a chamber with unfinished faucet components, remove all the air and add back a carefully calculated mix of nitrogen or argon and reactive gases.
Add a rod of the metal to be used for the coating. Heat that rod to a temperature so high that the metal dissolves into individual atoms. The atoms mix with the various reactive gases to get the color and finish effects you want and are then deposited in a very thin layer – 2 to 5 microns – on the faucets.
Despite being just microns thick, a PVD coating is extremely dense and, in consequence, very hard and durable. By some estimates, it is up to 20 times more scratch-resistant than electroplated chrome.
From long experience, we know that PVD is nearly impossible to accidentally scratch or mar, never fades or changes color, and resists all forms of soiling.
It can usually be maintained with just an occasional wipe from a damp cloth to remove water spots. (And some PVD finishes are given a final chemical coating that resists water spots, so even the damp wipe is made largely unnecessary. A dry buff will do.)
is usually described as
semi-durable, not as robust as electroplated or PVD finishes, about as durable as the finish on your car, and requiring more care to maintain a like-new appearance.
It is essentially a dry paint in powder form applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge. The particles are drawn to the item to be finished which has been given a negative charge.
Once the powder is applied, the item being coated is baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains.
These chains are what give the coating its durability, reducing the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.
Learn more about the types and durability of faucet finishes at Faucet Basics, Part 5: Faucet Finishes.
Finish Care Instructions: Always read and follow the faucet seller's care instructions. Careful cleaning and maintenance not only preserve the good looks of your faucet but also your finish warranty.
Crea claims to offer a five-year warranty on its faucets but has been unable to produce an actual copy of the warranty.
A valid warranty in the U.s. must be in writing. Absent a writing, there is no warranty, merely an unenforceable verbal promise that is not worth the paper it was not written on.
We do not classify unwritten warranties to be actual warranties and neither does U.S. law.
Kerui, by its lack of a written warranty, clearly suggests that it does not have enough confidence in the durability or longevity of its faucets to guarantee them in writing.
Customer service for Crea products is through emails to China.
The company's stated goal of providing "perfect service" to its customers from China is largely defeated by time and distance.
The time difference between China and North Amera is between 13 and 16 hours. This means that when you send an email to Kerui Sanitary Ware, its agents are asleep, and when the response arrives 8-9 hours later, you're asleep. So every exchange of emails typically takes a full 24-hour day – longer on weekends.
All of which assumes the Kerui anwers the e-mail. The majority of our emails received no response.
Getting a replacement part or faucet from China is not a trivial process. China Post is efficient but the distance the package travels is literally halfway around the world. Parcel delivery by air takes 7-15 working days, and by sea up to 70 working days.
If your Kerui faucet is malfunctioning and you need replacement parts, that is far too long.
We rate the company's customer support as unsatisfactory. The service its agents provide is severely hampered by being from China, and unless and until post-sale service is relocated to somewhere in North America, that will always be the case.
Kerui has three websites in addition to its Amazon storefronts All of them related to Crea faucet. We found no site in any language for Faustina faucets.
- gplumbing.cn is a Chinese-language site. On the date of this report, it displayed a message that the site had expired and needed to be renewed. It may be up and running, however, when you read this report.
- https://www.mycrea.online was the company's retail website on which you could purchase a Crea faucet. It also gavve you the option of purchasing on Amazon. As of the date of this report, it is no longer active.
- https://www.creafaucet.com/ is the company's active website on which you can also purchase its faucets but only in wholesale lots. It allows you to print your own logo on the faucets and create personalized packaging. So, if you intend to sell Kerui faucets under your own brand, it is the place to start.
The website does not provide much hard information about Crea faucets. The information it does provide is promotional, designed to sell the faucet not inform the buyer. The best place to get the information needed to make an informed buying decision is often the faucet's listing on Amazon.
The information on Amazon is still incomplete, but more complete than that on any other Kerui website.
It includes the faucet's dimensions, flow rate, primary material (Brass or Stainless steel, and often secondary material,) and so on, but you have to scroll far down in the listing to the section headed "Technical Detils." The intervening area is filled with illustrations that are, however, worth examining for additional nuggets of hard data.
Many of the specifications important to an informed faucet buying decision are missing. Among the most critical are:
Certifications:Crea identifies every faucet it sells as "cUPC" certified ("cUPC" is code for "certified to joint Canadian/U.S. standards"). This is true for the twelve Crea faucets actually certified, but for the 25 or so other faucets sold on Amazon, it is a lie. (If you see a Crea faucet certified to "CE" standards, ignore it. CE is the European standard.)
Faucet Valve:No information is provided about a faucet's valve other than the fact that it is a ceramic cartridge. In addition to this basic notice, the name of the cartridge manufacturer is needed. There are good ceramic cartridges and not-so-good ceramic cartridges. To make an informed buying decision the buyer needs to know the actual manufacturer. Otherwise, there is no way to judge the quality of the cartridge.
Type of Finish:The type of finish is not disclosed. Type of finish (electroplated, powder coating, PVD, etc.) is important to the long-term durability of the finish and the type and amount of care and maintenance required.
Warranty:Crea claims to provide a 5-year limited warranty but the actual warranty document is nowhere to be found. U.S. law requires a consumer product warranty to be in writing and made available to the buyer
prior tothe sale of the product.
- For faucets sold only online, this means the warranty must be part of the online faucet listing. If not then a conspicuous link to the warranty must be provided from every place on the internet the faucet is sold. Crea does not comply with either requirement.
These are just some of the many gaps in the basic information that should be provided about a Crea faucet that is not available from Kerui.
Testing & Certifications
Certified and legal faucets made in China comparable to Crea in quality with at least some sort of warranty, but not necessarily comparable for design or price, include
There is absolutely no reason to buy a Crea or Faustina faucet. The company slogan of "Honesty Management and Perfect Service" is honored mostly in the breach. If the company was being honest, it would not falsely claim that its uncertified faucets are certified.
The facts are, however, that the company does not comply with U.S. or Canadian laws that require the testing and certification of faucets sold in North America.
1. Price is not enough. The prices on Crea faucets make them attractive, but, as the list above demonstrates, a great many other companies sell Chinese-made faucets for about the same price that are fully certified, legal to use in a drinking water system, and backed by a warranty of some kind. Many are guaranteed for the lifetime of the buyer.
2. Toxic Substances Have Not Been Excluded so the presence of lead, arsenic, cadmium, and mercury in most of the faucets is a real and substantial risk. Because these faucets are made in China where the use of lead in faucets is not regulated, the risk is even greater than usual.
3. Crea offers no written warranty on the faucets, suggesting that even the seller has no confidence in their long-term durability.
4. There are no replacement parts in the U.S. If they are available from China, the shipping time is up to 70 days.
We are continuing to research the company. If you have experience with Crea faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.