Cheviot Faucets Review & Rating Updated: 07/14/2023

Summary
Imported
Taiwan Flag
Taiwan
Cheviot Products, Inc.
1594 Kebet Way
Port Coquitlam, BC V3C 5M5
(800) 444-5969
(604) 464-8966
(604) 464-8993
info@cheviotproducts.com
Business Type
Product Range
Bath Faucets
Certifications
Brands
Street Price
$80 - $500
Warranty Score
Cartridge
Lifetime1
Finishes
Lifetime
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
Yes
Download/Read/Print the Cheviot Faucet Warranty
Learn more about faucet warranties.

This Company In Brief

Cheviot Products, Inc. is a Canadian company that sells decorative plumbing products in Canada and the U.S. from its primary place of business near Vancouver, BC.

Faucets are just a small part of its overall business which is centered around free-standing bathtubs and the accessories that go with them. Its collection of tubs is striking and extensive.

The faucet designs, while crisp and refined, are in no way distinctive. They are representative of styles that are fairly common in Asian-made faucets.

Cheviot faucets are widely available online at decorative plumbing retailers, home furnishing stores, and sites, such as Amazon, that host third-party sellers.

The Cheviot faucet limited lifetime warranty meets the standard for faucet sold in North America.

The Company

Cheviot Products, Inc., organized in 1984 by Jameel Amlani is an importer, distributor, and retailer of decorative plumbing products including bathtubs, sinks, toilets, showers, tub fillers, sink faucets, and accessories such as towel racks and robe hooks from its office-warehouse near Vancouver, British Columbia.

Its emphasis is on pedestal tubs and the fittings such as fillers and drains that accompany these types of tubs. It also sells sinks and toilets that complement the tubs.

The range is from Victorian clawfoot to contemporary and Asian-style tubs, sinks, and toilets. Faucets are almost a sideline, provided just to round out the company's offerings and provide customers with one-stop-shop convenience.

Cheviot's Suppliers

Cheviot Products imports from at least eight countries including China, Columbia, Germany, Portugal, Singapore, Taiwan, Turkey, and Brazil. None of its products are made in the U.S. or Canada.

Its principal suppliers of Cheviot's products, other than faucets, over the past five years have been:

Cheviot has dramatically cut back on the variety of sink faucets it sells. Most of what the company's website describes as "faucets" are tub fillers rather than sink faucets. Our most recent review of its website showed just ten faucet models.

Cheviot's faucets, showers, and tub fillers are supplied by the following companies:

These are all manufacturers with international reputations for manufacturing good quality faucets.

Faucet Designs

Cheviot's designs, however, while crisp and refined are in no way distinctive. They are from each manufacturer's and are neither designed by nor expressly for Cheviot.

Similar if not identical faucets are sold by many other North American faucet companies that import from Taiwan and China.

Asia is not generally known for its faucet design acumen. Some Asian faucet manufacturers produce distinctive and original faucet designs, some even win international design awards, but they are few and far between.

Oriental faucet styles tend to stick closely to the middle of the road and follow the pack rather than lead it. The goal of Asian faucet manufacturers is to sell as many faucets as possible, which means keeping their designs well within the design mainstream to appeal to as many potential buyers as possible.

Most faucets manufactured in Asia are designs that originated in Europe or North America. A design that does well in these major markets will eventually show up in Asian faucets. It takes from three to five years, by which time, of course, a design is no longer new.

Faucet Components

The Cheviot faucets we examined in preparation for this report contained fairly average Asian-made cartridges.

Each of Cheviot's faucet suppliers offers an option to provide top-quality cartridges such as those made by Kerox Kft in Hungary or the brass cartridges made by the German firm, Flühs Drehtechnik, GmbH, generally thought of as the manufacturer of the world's best single function stem cartridge. However, we did not find these or similar top-quality cartridges in any Cheviot faucet.

Faucet Cartridges: Its ceramic cartridge is the heart of a modern faucet and should be the best available to ensure a long life between cartridge replacements.

For more detailed information about faucet cartridges and valves, their history, uses, and the advantages and drawbacks of each, see Fau­cet Bas­ics, A Home­own­er's Guide: Fau­cet Valves & Cart­rid­ges

Faucet Finishes

Finishes available include the basics: polished chrome, brushed nickel, oil-rubbed bronze, and a finish called antique bronze which is a darker, nearly black, bronze.

All Cheviot faucets are available in chrome, some in nickel, and a few in the bronzes. The finishes available on a particular faucet largely depend on the finishes its manufacturer can produce. These vary from manufacturer to manufacturer.

Special finishes and are not offered.

Faucet Finishes: For more information on the types of faucet finishes and the strengths and weaknesses of each type, go to Faucet Basics: A Homeowner's Guide – Faucet Finishes.

Cheviot Website

The Cheviot website gets good marks for design. It is crisp and sharp, very stylish, and a credit to its designer, Array Web + Designer. Navigation is fairly intuitive but takes a few minutes of trial and error to master. Product display is controlled by a convenient filter menu at the left of each page.

Cheviot Metro single-handle lavatory faucet.

Content gets a lower score. The information provided about Cheviot faucets is deficient — not nearly adequate to permit an intelligent and informed buying decision.

Faucets are pictured in one 3/4 view amplified in some instances by additional images that display when the "More Images" icon is clicked. Often, however, the additional images are the same 3/4 view in a different finish, and in some instances, the "additional" image is the exact same image.

Multiple views showing several aspects of the faucet and additional images of the installed faucet are necessary to fully visualize the faucet

Cheviot Thames single-handle lavatory faucet.

Even better are the 360° views provided by companies such as Clicking on the "360" icon displays the faucet in a box that allows the viewer to rotate the faucet with the mouse to view it from any angle.

No more imagining what the back of the faucet looks like, just rotate it with the mouse until the back is revealed. The feature takes the guesswork out of selecting a faucet from a few static images.

The description provided for each faucet is minimal, sometimes no information other than flow rate. In other instances, the type of cartridge (ceramic) and the notation "cUPC approved" appear in the description – not very much information.

Virtually all modern fau­cets contain a ceramic cartridge, so that specification is not particularly useful.

"cUPC approved" is shorthand implying that the faucet is certified compliant with the Uniform Plumbing Code (U.S.) and National Plumbing Code (Canada), which as far as we know, is not true.

We have asked the company to provide listing certificates or other evidence of cUPC approval but have received no response to the inquiry.

Each faucet page has a link to a specifications sheet in .pdf format that may be downloaded.

This is where we expect to find detail about a faucet: cartridge source, available finishes, certifications, connection size, number of holes required, pop-up or no pop-up drain, weight, overall height, and so on.

Cheviot, however, provides only a measured drawing, useful in determining whether a faucet will fit the viewer's sink but not what we think of as actual specifications.

No link to installation instructions is provided. An advance look at installation instructions is useful to determine whether any installation requirements may need special tools or additional components such as supply lines. (The website is silent regarding whether supply lines are included with Cheviot faucets.)

In­struc­tions also usually contain an exploded parts diagram, useful for several purposes including ordering replacement parts if a component is missing, damaged, or defective.

Nor is there a link to the Cheviot faucet warranty – a requirement of the "pre-sale availability" rule of U.S. warranty law that is not being met by Cheviot.

A seller's written warranty must be available to a prospective buyer prior to any internet sale either by displaying the warranty on any page on which a faucet is listed for sale or by providing a "conspicuous" link to the warranty if it is not on the page. Cheviot provides neither.

Where To Buy

Cheviot has mastered faucet marketing. Its products can be found in places where nondescript Asian faucets from a small importer on the far western edge of Canada simply ought not to be – Quality Bath, Vintage Tub & Bath, eFaucets, KBAuthority PlumbTile, Period Bath, and Lowes Canada (online only), to name just a few.

They may also be found at web-based home furnishing and home decor outlets like Home Accents Today (formerly The Mine, a Lowes subsidiary), and Historic Houseparts; and at websites that host third-party sellers such as Amazon and Houzz. Kudos to Cheviot for creating a broad and varied retail base – something that is not at all easy to do.

Cheviot Faucet Warranty

Cheviot has upgraded its faucet warranty from one year to a limited lifetime warranty. The earlier warranty failed to comply with the requirements of the U.S. Mag­nu­son-Moss Warranty Act (15 U.S.C. § 2301 et seq). The revised warranty complies in all respets except for the following provision:

"CHEVIOT PRODUTS INC. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED."
What Is the Implied Warranty of Merchantability?

All states and provinces in North Amer­ica have laws requiring that consumer products be fit for their ordinary purposes and conform to an ordinary buyer's expectations.

This is the implied warranty of merchantability. It derives from English Common Law and is the law in both Canada and the U.S. It automatically attaches to every sale of a consumer product by a merchant. [9]

A product is merchantable if it serves its ordinary purpose. A fau­cet, for example, is merchantable if it dispenses controlled amounts of water.

A merchantable product must remain merchantable for a reasonable amount of time. How much time varies with the product. A fau­cet that leaks after one or two years is probably not merchantable. One that doesn't leak until its 20th anniversary probably is – a fau­cet is not expected to be leak-free forever.

Magnuson-Moss refines state warranties of merchantability by providing uniform national standards for form and content, but it does not supersede them.

Learn more about merchantability at The Warranty Game: Enforcing Your Product Warranty.

To the extent that this language seeks to reject state law implied warranties, it has no effect.

Mag­nu­son-Moss does not permit a company that provides a written warranty to reject (law­yers say "disclaim") state law implied warranties. (15 U.S. Code § 2308 (a))

If Cheviot wants to sell its fau­cets "as is" in the United States – free of the implied warranties including those of merchantability and fitness for a particular purpose – then it must first get rid of its written warranty, something it is probably not going to do.

if the objective of the provision is to free itself from other written (i.e. expressed) warranty promises it may have made, then the solution is a different provision, commonly referred to in legal circles as an "integration" or "merger" clause", as follows:

"This document constitutes the entire warranty. Any other promises, negotiations, understandings, agreements, or representations, whether oral or written, are deemed merged herein."

This wording simply merges any prior warranty promises into the current warranty, making the current warranty the only warranty. It has the additional advantage of working in both the U.S. and Canada while not violating Mag­nu­son-Moss.

Testing & Certification

Faucets, unlike most of the products Cheviot sells, are highly regulated in the U.S. and Canada for both reliability and safety. To be legally sold in either country or installed in a drinking water system, they must first be extensively tested and certified compliant with standards specified in numerous Federal, State, and Provincial laws and regulations.

Comparable Faucets

Faucets made in Taiwan comparable to those sold by Cheviot Products include these brands:

There is no reason to buy a Cheviot faucet.

The faucets are not certified and, therefore, are illegal to install in a drinking water system in either the U.S. or Canada. In the U.S. and most of Canada, they are also illegal to sell.

If you are caught with an illegal faucet, you are the one that will pay to have it removed and a legal faucet installed in its place. You are also the party that will pay any fines and in many states and provinces are at risk for criminal prosecution.

Any of the brands listed above is a better choice. All of these brands are fully certified to joint U.S./Canada standards and backed by a lifetime warranty.

We are continuing to research the company. If you have experience with Cheviot faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.