California Faucets Review & Rating Updated: November 25, 2024 Our panel of consumers and industry professionals has recognized California faucets as a Best Value in luxury faucets made or assembled in North America. Read the Best Faucet Value Report for more information.
5231 Argosy Drive
Huntington Beach, CA 92649
(800) 822-8855
info@calfaucets.com
Law Requirements
Warranty Footnotes:1. "[F]or as long as the original consumer owns the product and resides in the dwelling in which the product is initially installed."2. The finish warranty protects against manufacturing defects and, except on living finishes, tarnishing. Living finishes are expected to tarnish and change color.3. Mechanical parts is defined as " all parts and components of a product except cartridges and finishes."
Read the California Faucets warranty.
Learn more about faucet warranties.
This Company In Brief
California Faucets assembles well-designed artisan faucets from domestic and imported components finished to order in any of 30 finishes at the company's Caliifornia facility.
The company's faucets are well made using high-quality materials and components throughout including top-of-the-line ceramic cartridges from well-respected technical ceramics manufacturers.
Prices are consistently 20 - 30% below its competition for faucets of similar style and quality.
The company's faucet warranty is very well written and meets the requirements of the North American standard lifetime faucet warranty.
Its customer and warranty service is award-winning and rated A+ by the Better Business Bureau.
Founded in 1988 by Fred Silverstein, family-owned California Faucets assembles well-made artisan faucets of its own design from domestic and imported components. The company is managed by family members including Jeff Silverstein, the son of the founder. its current CEO.
The faucets are assembled and finished to order from a palette of 30 available finishes in the company's Huntington Beach, Caliifornia assembly plant.
Its kitchen and bath faucets are a part of well-coordinated collections in complementing styles and finishes.
Bath collections may include faucets, tub sets, shower sets, bidets, and bathroom accessories consisting of towel bars and rings, toilet paper holders, robe hoods, and grab bars.
Kitchen faucets are likewise coordinated with matching accessories, typically a soap dispenser, taps for hot or filtered water, air gap, and an air activation switch for a disposer.
Global Sourcing
Under Federal Trade Commission guidelines, the company does not meet the requirements for claiming its faucets are "Made in U.S.A.", but can claim they are "Made in U.S.A from imported parts." For our purposes, this makes it an – a company that produces faucets from parts and components manufactured largely outside of the company.
California Faucets sources globally for the components used in its collections. We have identified suppliers from Germany, Italy, Hungary, Taiwan, and China.
Its known suppliers include:
- Almar Srl (Italy) Shower components.
- Amfag Srl (Italy) Aerators, hoses, fittings.
- Camel Products Inc. (Taiwan) Brass faucet and shower components.
- Damast Srl (Italy) Shower components.
- (Zhejiang) Feimai Sanitary Co., Ltd (China) Bathroom accessories.
- Flühs Drehtechnik GmbH (Germany) Ceramic disc stem cartridges.
- (Yuhuan) Guangyu Brass Manufacture Co. Ltd. (China) Floor drains.
- Innowin International Co. Ltd. (Taiwan) Accessories.
- Kerox Kft (Hungary) Ceramic disc mixing cartridges.
- Lota International Co., Ltd. (China) Brass faucet components
- Luxor Spa (Italy) Sanitary hoses, pipe fittings.
- Nikles Tec Italia Srl (Italy) Shower components.
- Ningbo Trust Import and Export Ltc. (China) Zero drains.
- Stream Tapware Corp (Taiwan) Brass faucet components.
- V & C Group Limited (Taiwan) Stainless steel components.
- Vancomp International Co Ltd. (Taiwan) Machined components.
- Vicario Armando & C. Srl (Italy) Faucets and faucet components.
- Witzenmann-Speck GmbH (Germany) Sanitary tubing and hoses.
Its suppliers have remained relatively stable over our 60-month look-back period. We do not know for certain that these are the company's only suppliers. There may be others that we have not yet identified, but we believe these are the company's primary sources of components, parts, and accessories.
Domestic Production
The company has a reputation for quality and innovation. Its approach to making its heavy, all-brass craft faucets is smart and creative, helping to keep its prices relatively low while allowing extensive customization of its quality faucets.
The process of producing the company's artisan faucets is more craft shop than factory.
Faucets are not produced en masse on an assembly line. They are assembled and finished one at a time as they are ordered.
According to company founder, Fred Silverstein, California Faucets spent five years learning how to hand-assemble and custom finish quality faucets with short turn-around times that nearly equal assembly-line speed but produce a handcrafted faucet.
Valves and Cartridges
California Faucets uses none but the very best ceramic cartridge valves in its faucets.
Its valve is the most important component of a faucet. By using the best available cartridge valves, the company does as much as can be done to ensure a lifetime of leak-free faucet performance.
Ceramic Cartridges
Its ceramic cartridge is the heart of a modern faucet. The cartridge controls water flow and (in single-handle faucets) water temperature.
With a working cartridge, a faucet is a faucet doing what faucets do: metering water in a safe and controlled manner.
Without a working cartridge, a faucet is just an odd-looking paperweight. So, it is important that the ceramic cartridge be tough, durable, and long-lived.
For detailed information on ceramic faucet cartridges including how they are made and used, see Faucet Valves and Cartridges.
Two-Handle Faucets
The company engineers all of its two-handle faucets to fit standard 1/4 turn ceramic cartridge valves made by the German company, Flühs Drehtechnik, GmbH, known for its stunningly flawless products.
Flühs, located in Lüdenscheid, Germany since 1926, is world-renown for its precision machining and is generally regarded as the manufacturer of the world's best single-function stem cartridge.
Flühs (sometimes spelled Fluehs for English speakers) valves are heavy-duty products with an established reputation for leak-free reliability.
Single-Handle Faucets
The mixer cartridges for single-handle faucets are supplied by Kerox Kft of Hungary.
Kerox started out making dental ceramics when Hungary was still a Warsaw Pact county in the orbit of the Soviet Union. It makes dentures. But it also makes mixing cartridges that are preferred by many upscale faucet companies in Europe and North America.
It is being challenged by some of the better mixing cartridges coming out of Taiwan, but it is still considered by most in the faucet industry to manufacture what is probably the best mixer cartridge made.
Kerox is also well known for the quality of the ceramic discs that it sells to other cartridge manufacturers, including Masco, the owner of the faucet brands, for the Diamond Seal Technology® super cartridges used in its newer faucets.
Design Innovation
The company's designs are crisp and refreshing but not ultra high-style, which may displease the design glitterati, but they are plenty stylish enough for the rest of us regular people.
It offers faucets in traditional, transitional, and contemporary styles, suitable for any historical period from Victorian through contemporary urban chic.
Squeeze-Handle Wands
Lever-handle spray wands from
The original side sprays that accompanied kitchen sink faucets in the 1960s were all lever-operated. European faucet companies introduced the button-operated spray in the 1980s. The Caliifornia Faucets "squeeze" lever wand is a return to the traditional operating mechanism.
The commercial wand from T & S Brass is not for the home kitchen. Commercial kitchens are not limited to the maximum residential faucet flow of 2.2 gallons per minute (8.3 liters per minute). The spray produced by this sprayer is enough to peel the shell from a walnut.
The Kohler faucet is operated by two buttons, one (at top) to engage the spray and the other to switch from stream to spray and back again. Buttons are more delicate than levers and more prone to failure. They are also harder to operate for persons with manual limitations.
Flex-Design
The designs are extremely flexible.
Decorative items such as spouts and handles for each model faucet are often interchangeable, so a great many different configurations can be created without altering the mechanics of the basic faucet.
Customers can select from one of the company's hundreds of pre-defined faucet designs. But, the company allows customization to a previously unheard-of degree.
Indeed, "customization" is possibly not the right word. Customers can design a unique faucet creation of their own.
Several thousand different faucets can be created just by swapping parts and finishes: sort of like ordering in a Chinese restaurant – take one spout from column A, a handle from column B, and a finish from column C.
The recently introduced D Street bathroom faucet is a good example.
The faucet gives the buyer a choice of three high-arch spout shapes and six handle styles. Combine these with 26 finish choices, and there are 468 variations of just this one faucet.
The Descanso widespread lavatory faucet offers nine handle selections along with 26 available finishes to create 234 possible choices.
The flex-design champion, however, is very possibly the Davoli pulldown kitchen faucet. It offers 8 handle styles, 27 finishes, 3 spout options, and 2 spray choices for a possible 1,296 different faucets.
We decided one day in a fit of utter lunacy to calculate the number of faucet variations available from the company but gave it up at 10,527 as a bad idea. We still don't know how many there are in total, but it's a bunch.
Squeeze-Handle Spray
The company has been an innovator since its inception and has never stopped improving its products.
Many of its innovation are to products other than faucets – showers and drains, for example, innovations that are interesting, but not the subject of this review.
One of its faucet innovations is a squeeze-handle spray for its pull-down faucets. It is an adaption of the lever-type sprayers used in restaurants for as long as any of us can remember, but unlike the clunky commercial devices, it's actually stylish.
Squeezing the lever activates a powerful spray function, releasing it returns the faucet to its normal aerated stream.
Click for a short company video showing the squeeze-handle pulldown spray in action. Use your browser's Back button to return to this text.
It is a very ergonomic design, easy to use for those with limited manual dexterity, certainly much easier to operate than those little buttons you usually have to either flip or press to operate the spray.
Brass Spray Wands
Another feature of Caliifornia Faucets spray heads (the industry term is "wands") we like is that they are brass, not plastic.
Zero Drain
While we are on the subject of design innovations, we would be remiss if we did not mention the company's Zero-Drain®, the world's first pop-down lavatory drain and a California Faucets exclusive.
It received an Interior Design "Best of Year" award in 2014.
The drain is not only more stylish than the conventional pop-up drain, it works better and is less likely to clog up with hair and other foreign matter.
In our tests, the only downside we found was that it is a little slower to drain than pop-up drains, but we think a little lassitude is a small price to pay for the rest of the product's cutting-edge design features.
Other companies, including upscale producers like have switched to plastic wands.
Faucet companies give three reasons for their use of plastic:
- Plastic does not get uncomfortably hot in use like metal wands,and reduce the risk of lawsuits for heat injuries;
- Plastic is not as heavy and is more comfortable to hold for long periods of time; and
- Plastic is a lot cheaper than brass or stainless steel – even cheaper than zinc.
The plastic used in most kitchen faucet sprays is Acrylonitrile Butadiene Styrene (ABS), a low-cost, easily manufactured, non-toxic, impact-resistant plastic. It is about as chemically inert as plastic gets, entirely unaffected by most common household cleaning products.
However, it is affected by UV radiation even when protected by UV inhibitors. ABS plastic degrades over time, becoming brittle.
It is also not dimensionally stable. It expands and contacts more than most other plastics with temperature changes making tight tolerances challenging to maintain.
These characteristics make plastic wands suspect in faucets which in the minds of most consumers are supposed to be lifetime products.
Although materials chemists and engineers have made significant improvements to their reliability over the past decade, the problems have not been entirely solved.
It is indeed cheaper, much cheaper than any metal, and that is the primary reason for the switch to plastic. The rest is mostly horse hockey.
In the nearly 20 years we have been testing and reviewing faucets, we have never had a consumer complain about sprays being too heavy. We checked the usual legal databases and our industry sources and found no instance of a company being sued for an excessively hot wand.
The wands used with California Faucets kitchen faucets are insulated so they do not get uncomfortably hot in use. We weighed the wands included with out test faucet and found none that hit the scale at over 10 oz., about the weight of a can of soda.
The general view in the faucet industry is that better wands are made of metal – brass, zinc, or stainless steel.
Industrial Chic
Some of the faucets are what the company calls "industrial chic." These are modifications of commercial designs that have been around a while, offered by companies like but made more stylish for the residential market.
One that is noteworthy is the Steampunk Bay series that includes faucets, tub fillers, and accessories.
The faucets have a vaguely Victorian industrial ambiance due to the use of handle styles typical of steam-driven machinery of the 19th century.
The effect is interesting and novel, similar to the
Click for a short company video on the Steampunk Bay series. Use your browser's Back button to return to this text.
Another faucet in this category is in the Descanso series available in eight handle styles and a high arc and low profile spout. The and carbon fiber accents available on some handles add visual interest.
Design Awards
The company's faucets have won numerous design awards. The most recent include:
- KBB Readers Choice Awards: 2019 and 2021 awards by Kitchen & Bath Business magazine recognized Caliifornia Faucets kitchen and bath collections for water efficiency, design aesthetics, and finishes.
- Interior Design 2015 "Best of Year" Award and the 2017 Better Homes & Gardens "30 Most Innovative Products" for the Corsano Culinary faucet.
EP: | Electroplated | LF: | Living Finish | |
PC: | Powder Coat | PVD: | Physical Vapor Deposition |
- Interior Design 2016 "Best of Year" Honoree for the Davoli pulldown kitchen faucet.
- Interior Design 2018 "Best of Year" Honoree for the Descanso widespread lavatory faucet.
Outside Designers
However, not every faucet sold by Caliifornia Faucets is an in-house design.
The company has begun using outside designers to bring a new perspective to the design of some of its products.
Finish Durability
Some finishes are more durable than others.
Some, the so-called , are expected to fade, discolor, and otherwise show the effect of use and wear over time. These results are built into the finish.
Other types of finishes, however, are expected to be more durable. They are not expected to fade, discolor, or show undue wear.
Here are common types of faucet finishes and their durability from most to least durable.
- (PVD) finishes are 10 to 20 times more scratch-resistant than electroplated chrome. They are also not affected by most household chemicals. In our experience, they are largely invulnerable to harm.
- Thin Film Ceramic (TFC) is the newest type of finish used on faucets. It is nearly as durable as PVD finishes. Very few companies are using it but see
- is the old standby. It is a tough finish that will stand up to most abuse, but its durability depends on the metal used.
- Chrome is durable, nickel less so because it is inherently a softer metal – the reason chrome replaced nickel as the faucet finish of choice in the early 20th century.
- is essentially a paint applied in powdered form then heated in an oven to cure. It is considered semi-durable with about the same durability as the finish on your car.
- Lacquers are more vulnerable to damage than powder coatings. Clear lacquers may be applied to bare brass to prevent corrosion.
These include Beverly Hills-based Arch-Interiors Design Group headed by designer Christopher Grubb whose Christopher Grubb Collection debuted in 2022.
The Model K51-110 pullout kitchen faucet and the Model K51-150 pre-rinse faucet from the Corsano Series are modification of designs owned by Vicario Armando.
These differ from Armando's European versions in being re-engineered to conform to the common connection sizes used in North America (where we still cling stubbornly to our quaint customary units
– inches and feet – rather than metric units adopted by the rest of the civilized world).
The faucets are produced in Califoria from components supplied by Vicario Armando from Italy.
Faucet Finishes
California Faucets finishes its products in its own facility in Caliifornia.
The advantage of in-house finishing is that the company can guarantee every item in a purchase order will have the exact same finish by the simple process of finishing them all at the one time in the same batch. (Which is why you should, if possible, purchase all products in one order.)
It offers 30 finishes. Nearly half of the finishes are the almost indestructible (PVD) finishes. Chrome and nickel finishes are , and the remaining 15 are .
Five of the powder coatings are . These finishes are intended to change and transform in their appearance through use and exposure to the environment, acquiring a "patina" that may be very different from its new-in-the-box look.
All finishes, including living finishes, are guaranteed for a lifetime against manufacturing defects such as blistering, cold shuts, pitting, peeling, and delamination – all of which are the result of errors in the finishing process.
A guarantee of any kind on living finishes is rare in the industry.[1] We know of only two other companies that offer such a guarantee. California Faucets is the only company we know of that offers a lifetime guarantee. All of the other warranties are for 1 to 5 years.
Other than living finishes, all are also guaranteed against tarnishing, which we interpret to mean any substantial color change. Many finishes, especially darker finishes like oil-rubbed-bronze and black, will fade slightly over time. If they are in direct sunlight, this "over time" fading may be just a few years. This sort of fading is "ordinary wear and tear" and is not included in this or any other finish warranty we know of.
Manufacturing defects in faucet finishes are extremely rare these days – virtually unheard of. The era of the China-chrome finish that could be scraped off with a fingernail is long gone. Defective finishes seldom get past a final inspection, and rarely leave the factory.
Understanding Finish Warranties
A finish warranty does not protect against anything that can go wrong with a faucet finish. It protects against defects caused by faulty materials or errors in the finishing process, generally subsumed under the rubric "manufacturing defects."
Delaminating, peeling, blistering, and spalling are the usual manufacturing defects. These are extremely rare. Most problems are caused by overzealous cleaning and ordinary wear and tear, neither of which are covered by a finish warranty.
If it peels, California Faucet pays, but if you scratch it or it turns a funny color after you clean with Wham-X All Purpose Miracle Cleaner – well, you should have been more careful.
The company considers some finishes to be "premium" finishes. These finishes add to the cost of a faucet, sometimes substantially.
Types of Faucet Finishes
is the old standard faucet finish, having served the industry well for over 150 years.
Plating involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet.
Some metals cannot be plated directly to brass. The metal does not bond well and can peel. An intermediate metal (usually copper, nickel, or a zinc/nickel alloy) undercoat may be necessary.
Undercoats are also used to even out any small imperfections in the brass and to reduce cost. Chrome, for example, is expensive, nickel is not, so nickel undercoating is preferred to several coats of chrome for a finish with an appearance of depth.
The process is inherently dangerous, involving very corrosive acid solutions, and the resulting waste products are hazardous to the environment if not disposed of properly.
is considerably less burdensome to the environment. It does not involve toxic chemicals or produce hazardous waste.
The technology was developed over 80 years ago during the Second World War as an alternative to slow-drying liquid paint to speed up wartime production of the masses of equipment needed by the military.
Powder coating is the usual way that faucets are given non-metallic or "painted" finishes. (Although this is starting to change. See Thin Film Ceramic Coatings, elsewhere on this page.)
A colored powder similar in texture to baking flour is applied with a special low-velocity sprayer that gives the powder a positive electrical charge. The particles are drawn to the faucet which has a negative charge.
The faucet is then baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains that give the coating its durability.
The process has some drawbacks.
Powder coatings must be applied in relatively thick coats to avoid defects like orange peel
– a mottled, uneven surface. The thickness can obscure fine detail in a faucet's design.
A powder coat is only semi-durable. It does not bond to the underlying metal like metallic finishes which means it can chip if not handled carefully. It also requires more care in cleaning. A harsh cleaning solution can damage the finish.
(PVD) finishes are, by contrast, nearly indestructible. They are applied in a very thin layer (2 to 5 microns [2]) in a vacuum chamber loaded with unfinished faucet parts.
All the air is replaced with a carefully calculated mix of inert and reactive gases. A rod of the metal used for the coating is heated to a temperature so high that it dissolves into individual atoms creating a plasma that is bombarded onto the faucet parts.
Different finish colors and effects are created by using disparate plating metals and varying the mix of reactive gases. PVD brass or gold can be created, for example, using a titanium alloy as the coating metal with nitrogen gas. Adding methane to the mix reddens the color, producing rose gold, and adding a little acetylene darkens the finish for an antique or vintage brass effect.
The very dense PVD coating is very hard (Rockwell HRC-80+, Vicker HV-2600+ [3]) and bonded to the faucet at a molecular level, essentially becoming an integral part of the fabric of the faucet.
The very dense PVD coating is very hard (Rockwell HRC-80+, Vicker HV-2600+ [3]) and bonded to the faucet at a molecular level, essentially becoming an integral part of the fabric of the faucet.
Thin Film Ceramic Coatings
Powder coats are falling out of favor in the industry as PVD is coaxed by engineers and materials chemists into reliably producing the colors and finish effects that were once available only as powder coats.
In addition, a new type of liquid paint called thin-film ceramic (TFC) is making inroads into the faucet industry.
Initially used to protect hard-use items like firearms and military field equipment, TFC has begun appearing on faucets (see ).
Its advantage over powder coatings is its microscopic ceramic particles. Embedded in the material, these nano-ceramics make it nearly as resistant to scratches and other environmental hazards as PVD coatings, and by some accounts, even more resistant.
Its advantage over PVD is that it does not require a large upfront investment in specialized equipment that may cost upwards of $100,000 to produce a super-durable finish. It needs only a standard spray booth and a low-temperature industrial oven to cure the paint – equipment that most coatings applicators already own.
In abrasion tests, PVD finishes are regularly found to be 10 to 20 times more scratch-resistant than the old standard, electroplated chrome.
Our experience is that it takes a lot of work to damage a PVD finish. A Scotch Brite® pad will mildly scratch the surface, but it takes effort. Brillo® pads have no effect at all (But, keep scouring pads and powders far, far away from your faucets)
To learn more about protective finishes on faucets see Faucet Finishes.
Website
The company's website is well--structured and easy to follow with intuitive navigation.
The site's search function is powerful and very useful in finding products.
We did our usual tests: finding all of the faucets in a collection, finding specific model numbers, and finding all of the products available in specified finishes. The search results were unfailingly accurate.
To facilitate finding a faucet that meets your needs, filters allow narrowing your search by style (traditional, transitional, industrial, or contemporary), the number of mounting holes, spray location (pull-down, pull-out, etc.), ADA compliance, and so on.
The information provided about individual faucets is comprehensive. Almost, but not quite, everything you might want to know about a Caliifornia faucet is either displayed or linked.
The "Where to Buy" feature is fast and accurate, listing retailers in order by distance, closest first.
Links to downloadable documents or other pages on the website include:
- Technical Specifications: The technical specifications tab discloses the material from which the faucet is made, its flow rate, certifications, whether it is ADA or Watersense® qualified, and, for lavatory faucets, whether a drain is included.
- It also contains a dimension drawing, (useful in determining whether the faucet will fit your sink) and, for bathroom basin faucets.
- Installation instructions: Installation instructions for the faucet can be downloaded and printed.
- For a do-it-yourselfer as well as a licensed plumber the installation instructions enable the identification of any issues that may arise in installation in the location selected for it such as clearances and obstructions that may get in the way.
- We strongly recommend that DIY-ers ensure that they understand the installation process before buying a faucet, and for this purpose, online instructions are very useful.
- Code Approvals: Links to a page displaying all of the required standards for which Caliifornia Faucets products have been approved, including links to the actual listing certificates. Again, this is a feature not found on most faucet company websites, but one that we believe is a sterling idea.
- ADA: This link will appear only if the faucet complies with the design requirements of the Americans with Disabilities Act and is suitable for use by persons with physical limitations.
- CalGreen: If present, indicates that the faucet complies with the Caliifornia Green Building Code, Caliifornia's mandatory standards for reducing the negative environmental impact of construction projects and encouraging sustainable construction practices.
- WaterSense®: Applies only to bathroom sink faucets. If displayed, the faucet has been certified to comply with the water-saving standards of the EPA WaterSense program.
- Awards: If the faucet has received any design awards, they will be displayed here.
- CAD Drawing: This link allows designers and architects to download a CAD (Computer Aided Drafting) drawing of the faucet – not of much interest to consumers, but of immense value to specifiers.
Finishes are displayed as button icons. Clicking on a button displays the name of the finish, and changes the image of the faucet to show the selected finish. This a valuable feature that helps a potential buyer accurately visualize the faucet.
Other information not now provided that we would like to see displayed with each faucet listing includes:
- Finish Technology: The identification of each finish by the process used to create the finish (electroplated, PVD, powder coated, etc.).
- At present, when a finish is selected for a faucet, the name of the finish is displayed. It should not be too difficult to add the process used to create the finish such as "Satin Gold (PVD)" or Matte White (Powder Coat). Even better would be a link to an explanation of the process such as "Polished Nickel (PVD)."
- An explanation of these technologies is provided on the website. but is not a part of each faucet's listing. Even this explanation is not wholly satisfactory. Caliifornia Faucets identifies PVD and living finishes, but not electroplated finishes or powder coatings. These processes should be added. (See our Finish Chart) on this page for all finish types.)
- Exploded Parts Diagram: An exploded parts diagram for each faucet. A spokesman for the company stated that these are coming soon.
- Cartridge Identification: The manufacturer of the ceramic cartridge used in the faucet. Faucet cartridges are now described simply as a "ceramic cartridge".
- Forty years ago ceramic cartridges were new so the identification of a faucet's cartridge as "ceramic" meant you were getting the latest and greatest technology.
- Times have changed, however. All but the least expensive modern residential faucets are built around a ceramic cartridge. But, there are very good and not-so-very-good ceramic cartridges made in this world. The best will last a lifetime, the worst a few years at most, which is why the actual identity of the cartridge maker helps in deciding which faucet to buy.
- Since these faucets are equipped with some of the best ceramic valves made, the company should identify them by name if for no other reason than it is very good advertising.
Overall, we give the company an A+ for its excellent web design but a B- for the information about its faucets displayed on the site – one of the highest scores we have ever given.
The information provided is comprehensive but not quite sufficient for a fully informed buying decision.
Understanding Faucet Finish Warranties
No warranty protects against all of the hazards that can befall a faucet finish, and the Caliifornia Faucets finish warranty is no exception.
It protects against just those defects that result from errors in the finishing process: peeling, flaking, blistering, scaling, excessive discoloration, delamination, and, for other than living finishes, tarnishing.
These are extremely rare, and by "extremely rate" we mean "almost unheard of."
Most damage to faucet finishes results from over-zealous cleaning.
Modern finishes do not require scrubbing. They need little more than a wipe-down with a mild detergent and soft cloth. Harsh chemical cleansers or scouring pads are not needed.
Finish damage caused by customers is never covered by a faucet warranty.
If it peels, flakes, or scales, Caliifornia Faucets pays. But, if you scratch it or it turns a funny color after you polished it a few times with Wham-X All Purpose Miracle Cleaner, you are on your own. Sorry!
Faucet Warranty
The California Faucets warranty meets all of the requirements of the North American standard limited lifetime warranty introduced by more than a half-century ago.
It also fully conforms to the requirements of the Magnuson-Moss Warranty Act (15 U.S.C. §2301), the federal law that governs the content and form of consumer warranties.
The standard limited lifetime warranty guarantees all parts of a faucet, including finishes, against manufacturing defects for as long as the original owner owns the faucet and resides in the dwelling in which the faucet is originally installed.
As a bonus, the Caliifornia Faucets warranty also guarantees finishes, other than living finishes, against tarnishing.
The warranty excludes any damage resulting from the removal of a flow-restricting device and defects caused by
"modification, alteration, abuse, misuse, or accident; maintenance, cleaning, installation, or removal not in accordance applicable instructions; mineral accumulation, corrosion due to a marine or other saline environment[s] or corrosive chemicals, use of the product outdoors; acts of God or the government; criminal, intentional, reckless, or negligent acts; or ordinary wear and tear,"
all of which are normal exclusions.
Faucet Warranties: For more information on how to read and interpret a faucet warranty, see Understanding Faucet Warranties. For information on how to pursue a warranty claim, see The Warranty Game: Enforcing Your Product Warranty.
Customer Service
The company's sterling post-sale warranty and parts service gets high marks and few complaints.
In our service tests, we were favorably impressed by Caliifornia Faucets' handling of our (purely imaginary) issues with defective parts and installation.
Our volunteer testers, all experienced plumbers, remodeling professionals, or savvy homeowners, contact the company from different parts of the U.S. and Canada to mask their association with us. Generally, they follow a loose script that requires them to do everything reasonably possible to confound a customer service agent.
California Faucets agents, however, seem to be largely un-confoundable. They know their products and can respond well to even the most intensely stupid question – and these guys and gals are masters of the truly stupid question. We give the company's post-sale service 4.6 on a scale of 1 to 5, a very high score and a big thumbs up.
We are not alone in our high opinion of the company's customer service.
California Faucets won the Decorative Plumbing & Hardware Association's annual award in 2014 for excellent customer service. DPHA cited "responsiveness, courtesy, knowledge, ability to go above and beyond the norm, and overall performance" as its reasons for the award.
Here's an old plumber's trick that we learned years ago from an old plumber that can save all the wondering where you put the receipt for your faucet 15 years ago when you bought it:
Put the paperwork for your faucet, sink, disposer, hot water dispenser, etc., including receipts, installation instructions, user manuals, your plumber's business card, and warranties (especially warranties), along with any leftover hardware and special tools, in a plastic bag. Tape it to the inside of the sink cabinet.
Even if you forget where it is, your plumber will find it when he or she starts work on the faucet.
The Better Business Bureau rates the company's handling of customer issues A+, its highest rating indicating a nearly perfect score of between 97 and 100.
It has maintained this top rating for all of the nearly 20 years we have been reporting on the company. (View the BBB letter rating scale.)
Installation
The faucets we acquired for testing were rated "very easy" to install by our plumbers on a four-point scale of "very easy" to "very hard".
The instructions were clear and well-illustrated. But, the installation process is so intuitive that the faucets probably could be installed correctly without instructions.
Nevertheless, if you are a do-it-yourselfer, we strongly recommend that you read and understand the instructions and have the right tools at hand before proceeding with the installation.
Testing and Certification
Comparable North American-made or -assembled faucets include:
Conclusion
If you are in the market for a faucet to fit your luxury kitchen or bath or that one luxurious touch for a more modest kitchen or bath, we suggest a long look at Caliifornia Faucets. It would be very hard to go wrong with a product from this company.
Our overall view of the company's faucets is very favorable. We rate the faucets a good to excellent value based on the relationship of the company's prices to its style and quality.
Despite its assembled-one-at-a-time approach to faucet building, the company keeps its prices remarkably low, especially for artisan faucets. We can buy any number of Caliifornia Faucets for below $500.00 that outshine just about any other faucet line at that price point. Compared to other artisan manufacturers such as its prices are ridiculously low.
Our rating panel was unanimous in its view of the company and its faucets. All of the members indicated that they would buy a Caliifornia Faucets faucet for their own kitchen or bath "without reservation."
Continuing Research
We are continuing to research the company. If you have experience with Caliifornia Faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.
Footnotes
- Living finishes, also called Organic and Architectural finishes are designed to react to their environment, aging over time to a patina that may be quite different from its original appearance. Native polished brass, for example, naturally tarnishes, aging to a soft brown we typically refer to as antique or vintage brass. Other living finishes are intended to age in various ways. Some turn darker, some fade, and some change color completely. Since effects such as tarnishing and color-changing are not defects in a living finish, there is almost nothing to guarantee, so most companies do not include living finishes in their warranties. California Faucet is the only known exception.
- A micron or micrometer (international symbol: μm) is one-millionth of a meter. For comparison, a strand of spider-web silk is about 5 μm in diameter and the thickness of a sheet of ordinary copy paper is about 100 μm. The average person cannot see anything smaller than 50 μm.
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For comparison:
- Diamond: HRC 100
- PVD Coating: HRC 80+
- High-quality carbon tool steel: HRC 55-65
- Cubic Zirconia: HRC 42-50
- Titanium: HRC 36