Water­stone Faucets Review & Rating Updated: 04/28/23 Best Value Logo Our panel of consu­mers and industry professionals has rec­ognized Waterstone fau­cets as a Best Value in luxury faucets made or assembled in North America. Read the Best Faucet Value Report for more information.

Made in USA
Water­stone, LLC
41180 Raintree Court
Murrieta, CA 92562
(888) 304-0660
(951) 304-0520
Waterstone Gantry pre-rinse kitchen faucet in polished chrome.
Business Type
Product Range
Kitchen, Prep, and Bar Faucets
Street Price
War­anty Score
Chrome & Stainless Finishes
Gold &
All Other Finishes
Mechanical Parts
Proof of Purchase
Meets U.S. Warranty
Law Requirements
Warranty Footnotes:
1. The term "lifetime" is not defined. See the main report for more information.
2. The warranty is missing quaifying language required by federal law.
Learn more about
faucet warranties.

This Company In Brief

Water­stone L.L.C manufactures brass and stainless steel fau­cets that have every bit of the creative design and hand-made quality of the finest European craft shops.
The company's stated goal is to manufacture the finest fau­cet in the world, one at a time, with painstaking attention to detail.
We cannot say with certainty that Wa­ter­stone sells the world's best fau­cets but we can say for certain that it is getting very close to that goal.
We consider Waterstone to make some of the better luxury faucets made in the U.S. and a good value.

For those who think innovative and distinctive styling, old-world craftsmanship, flawless finishing, and unsurpassed quality are not available from U.S. fau­cet manufacturers, we have just one word for you: Water­stone.

Where to Buy

(800) 880-6903
Rachiele Custom Sinks
2370 Clark Street
Apopka, FL 32703
(By appointment only)
Sinks That Make Sense

So here you are, miles and miles from the nearest gas station – never mind an authorized Water­stone fau­cet showroom – but you hate to invest the kind of money Water­stone asks for its fau­cets sight unseen. Where can you get your hands on a Water­stone fau­cet to see what it's all about?

Contact Dino Rachiele at Rachiele Sinks or text him at 407-880-6903.

Dino and his guys make some fabulous handcrafted custom sinks in copper, stainless steel, and a handful of other metals (if you ask nicely).

He is also an authorized Water­stone dealer. He keeps a few Water­stone fau­cets around that he will lend you for a few days, free of charge, so you can see (and feel – they weigh up to 12 lbs. or even more) for yourself the impressive quality and craftsmanship of these Amer­ican-made premium fau­cets. All he asks in return is that if you decide to buy a Waterstone faucet, you buy it through his company.

And while you're poking around Rachiele's website, take a look at the fabulous Rachiele custom sinks. One of the few lines of sinks that equal the quality of Wa­ter­stone fau­cets.

A little extravagant? Ab­so­lute­ly! But, hey, every kitchen needs that one sinfully luxurious item that makes it truly special. Maybe it should be a Wa­ter­stone fau­cet or Ra­chiele custom sink.


Founded in 1999 as a Cal­iforn­ia limited liability company by Chris Kuran, a Marine officer, Water­stone LLC manufactures all brass and stainless steel fau­cets that have every bit of the design pizazz and hand-made finesse of the finest European craft shops.

Kuran stated in an interview with our researcher in 2013 that his goal is to manufacture the finest fau­cet in the world, one at a time, with painstaking attention to detail.

We cannot say with certainty that Wa­ter­stone makes the world's best faucet.

There are a lot of truly excellent fau­cets on the planet and many of them are sold in North America. We can say for certain, however, that Wa­ter­stone is very near the top.

The Company

Its factory in South­ern Cal­iforn­ia is located in the heart of luxury fau­cet man­ufacturing in the U.S., an area that is also home to all top drawer companies.

Originally, the company made only kitchen, prep, and bar fau­cets – nothing for the bath. But, in 2021, it rolled out its first collection of faucets and accessories for the bathroom. the Ar­go­naut, with a promise of more to come.

The company started out as a manufacturer of components for filtration systems. Integrated water filtration along with instant hot water dispensers are still an optional part of its fau­cet systems. If you are considering a filtered or instant hot water option, you might want to take a look at the various Water­stone under-sink packages that upgrade your Water­stone kitchen sink fau­cet.

Waterstone Designs

Water­stone's young but energetic and creative design team designs, engineers, and prototypes Water­stone's unique fau­cets.

Some of the designs are truly imaginative.

The Gantry pull-down fau­cet is a prime example as is the Wheel fau­cet, a reimagined home-kitchen version of the reel-type pre-rinse fau­cet, long a feature, if not a very pretty feature, of thousands of commercial kitchens.

Nothing like these Waterstone faucets exists elsewhere in the faucet universe.

Some designs have won awards. The Argonaut bath collection received a Design Excellence award from the American Society of Interior Decorators (ASID) in 2022 for creativity.

Waterstone Manufacturing

Water­stone fau­cets are manufactured in the U.S.A. – by which we mean milled, machined, finished, pol­ished, assembled, shipped, and serviced in the U. S. of A.

Most of its faucets are not castings. They are machined out of solid brass or stainless steel bar stock, resulting in what is called, in faucet-speak, a monoblock faucet.

The process somewhat limits the styles of faucets that can be made (although considering the Waterstone style inventory, not by very much) but some industry experts think it results in better faucets since it eliminates casting flaws such as voids that can be hidden and only come to light to cause problems many years later.

The fau­cets qualify for "Made in USA" labeling under the very strict rules of the Federal Trade Com­mis­sion. These regulations require the final "transformative" assembly to occur in the U.S. and substantially all of the value of a fau­cet to originate in the United States or its territories.[1]

Unlike other companies that rely on outside suppliers for milled and machined parts, Water­stone makes its own, giving it complete control of the quality of its manufacturing process from start to finish – one reason for Water­stone's reliability and low failure rate.

Materials and Components

The other is its choice of quality components and materials.


The fau­cets are fabricated from lead-free brass and marine grade type 316 stainless steel.

Unlike the more common type 304 (18/8 or 18/10) stainless, 316 stainless is designed for highly corrosive or acidic environments and better resists staining and pitting. It is preferred for salt-rich environments such as coastal areas (and the high seas).

Buying Rule for
Smart Faucet Buyers

Valve Cartridge

Never buy a fau­cet until you know the type of cartridge used in the fau­cet and who made it.

Its cartridge is the most critical part of a fau­cet. It is the component that actually controls water flow. Without a working cartridge, a fau­cet is no longer a fau­cet.

Companies that use good-quality cartridges in their fau­cets usually disclose the cartridge source on their websites. Those that don't will happily identify the cartridge in a call to customer service.

If the company refuses to reveal the sources of its cartridges (because it is a "trade secret"), you can confidently assume it is not one of the better brands.

For more information about fau­cet valves and cartridges and the companies that make cartridges known to be reliable, see Faucet Valves & Cartridges.

Waterstone's brass is Eco-Brass®, a lead-free, high-strength alloy developed in Ja­pan.

It is relatively easy to machine and resists wear,

Eco-Brass is considered by many in the industry to be one of the best alloys for water fau­cets.

Valve Cartridges

Most of the ceramic cartridges used in Wa­ter­stone fau­cets are made by Ge­ann In­dust­ri­al Co., Ltd., a Tai­wan­ese technical ceramics company that specializes in high-quality valves and cartridges for fau­cets and show­ers. It has been manufacturing ceramic cartridges for over 35 years.

Geann cartridges do not have the widespread name recognition of the top European cartridge makers like Ger­many's Flühs Dreh­tech­nik or Ker­ox in Hung­ary, two companies considered by most to manufacture some of the best ceramic valve cartridges made.

But, Ge­ann is growing an international reputation for solid reliability and is certainly a candidate for the top Asian-made ceramic cartridge.

Waterstone claims to have testing data showing that Geann cartridges outperform their better-known European counterparts, but has so far declined to share the test results.

Other fau­cet brands known to use Ge­ann cartridges include


Waterstone's faucet are from the Swiss company, Neo­perl®.

The faucet aerator is the Rodney Dangerfield of faucet components. It gets no respect. But considering the work it does, it certainly should.

Aerators were originally simple devices, often no more than a few layers of window screen, that merely infused a little air to soften the water stream so it would not splash out of the sink. Often they were nothing more complex than several layers of window screen tucked in behind the spout.

Today, however, they are pre­cis­ion-en­gin­eered devices used to limit water volume to the lower flows required by federal and state water conservation laws and, in fau­cets with pull-out sprays, to prevent back-flow that could contaminate household drinking water.

It is important, therefore, that this little device, often smaller than a nickel, be the best available. And that, almost by definition, is the Swiss-engineered Neoperl® aerator.

Waterstone Finishes

Waterstone is very well known for its vast array of finishes. It offers 32 standard finishes, a number that seems to keep growing year after year.

Its striking and sometimes elaborate multi-layered finishes are both a strength and a weakness of the company's product line. They give Waterstone's faucets their unique appearances with a depth and elegance not available from many other companies. But, because most are some form of paint rather than the more durable metallic finishes, they are also more prone to damage.

We receive remarkably few complaints about Waterstone faucets, but almost all of the complaints we do get are related to issues with their finishes.

Three of the finishes, chrome, polished nickel, and black nickel, are metal finishes. The rest are or lacquers. Waterstone does not use the latest finish technology, (PVD).

Clear lacquers or ure­thane coatings [2] are used to protect finishes that will tarnish such as native brass. A clear coat may also be used as a top coat over a powder-coated finish to safeguard the finish (similar to the clear coat used to protect automobile finishes). The precise combination of powder coatings and top coating depends on the finish.

A powder coat is essentially a dry paint in powder form applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge. The particles are drawn to the item to be finished which has been given a negative charge.

The material really is a powder, similar to baking flour, sold by the pound in over 65,000 different colors which can be blended to produce a virtually unlimited rainbow of hues and tones.

Once the powder is applied, the item being coated is baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains.

These chains are what give the coating its durability, reducing the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.

Powder coating is less dur­able than the other common finish technologies: electroplating and (PVD) but also considerably less burdensome to the environment.

The disadvantage of powder coatings is that they must be applied in relatively thick coats to avoid defects like orange peel – a mottled, uneven surface. The thickness can obscure fine detail and make the coating more susceptible to chipping.

For more information on the types of fau­cet finishes and advantages and drawbacks of each type, see Faucet Finishes.

Waterstone gold finishes are actual gold, but probably not pure gold. Pure 24-karat gold is inert – one of the noble metals. [3] It does not tarnish. Pure gold, however, is very soft. It easily scratches and can wear off after a few years of heavy use.

The gold used in faucet finishes has usually been alloyed with other metals, commonly copper and silver, to make it a little harder and more suitable as a finish. Gold does not tarnish but the silver and copper in the alloy do.

The tarnish is mild, however, generally manifest as a slight dulling of the finish. It can be wiped off with a soft cloth to restore the metal's native gleam or in extremis removed with a little Dawn® applied with a soft cloth and then thoroughly rinsed.

The company offers in which a base finish is accented with a second finish applied to certain parts of the same fau­cet. There are six standard finishes that a customer can mix and match. Any finish other than the standard six is a custom split finish which takes longer and costs more.

Water­stone's stainless steel faucets are available in a stainless steel "finish", which is not an applied coating but the material from which the fau­cet is made, buffed and polished. It is available on some of Waterstone's contemporary fau­cet styles, but only those made of stainless steel – obviously.

If Water­stone's standard finishes do not suit, the company will custom finish a faucet suite in any metal that can be electroplated, including gold, or in any color that can be powder coated, which is essentially every color in the universe.

Any finish other than chrome can substantially increase the price of a fau­cet – up to two or three times its cost in chrome – and a custom finish can launch the price into low Earth orbit.

The company clearly (and repeatedly) discloses that its powder-coated and lacquer finishes require extra care. Unfortunately, not every Waterstone buyer has read the disclosure before buying.

Waterstone describes its powder-coated and lacquer finishes as semi-durable, not as robust as electroplated finishes, and requiring more care to maintain a like-new appearance.

The most frequent source of damage to fau­cet finishes, however, is not factory defects. It is over-aggressive cleaning.

Water­stone's detailed care instructions should be closely followed. (Read the Finish Care and Cleaning Instructions for Waterstone finishes.) No scouring pad or cleanser should be allowed anywhere near a Waterstone finish (or any faucet finish, for that matter), and harsh chemical cleaners should be avoided. Even fairly relatively mild cleaning products such as Windex® can damage a powder coating.

Neither the Waterstone warranty nor that of any other faucet company covers damages caused by improper care and cleaning.

Waterstone makes an extra effort to let buyers know that living finishes will change appearance over time, sometimes drastically so that the finish in no way resembles its original appearance after several years.

Unfortunately, Wa­ter­stone never shows or even describes what it living finishes will look like over time. Its images show only the newly applied finish. Consequently, a potential buyer has no way of visualizing the eventual appearance of the faucet.

The company sells fau­cets pre-finished with a selection of its 32 standard finishes from its website. There is a link on the home page called "On the Shelf" that takes you to the list of faucets available for purchase. From other pages you need to click on "Support" at the main menu, then "On the Shelf" and scroll down to the list of available fau­cets. "On the Shelf" is cute, but something like "Retail Store" or "Buy Here" would be more explanatory.

A list is all you get. It shows the model number, name, and finish. That's it.

There is no link to an image or any further information about the faucet, not even the price. You must contact customer service to get more information and actually buy a listed faucet.

Where to Buy

Other than on the Wa­ter­stone website, the fau­cets are sold by internet plumbing fixture retailers including Rachiele Custom Sinks, Qual­ity Bath, Plumb­ing Over­stock, and Build.com.

A limited selection of styles and finishes can also be found at general merchandisers like Ama­zon and Way­fair.

For special, custom, and split finishes or if you want to coordinate a fau­cet with other items in a collection like a soap dispenser or a filtration fau­cet, the better option is to work with a studio, showroom, or kit­chen designer.

It's best if all of the items to be given a particular finish are ordered at the same time. Finishes can differ slightly from batch to batch, so everything ordered for a kitchen or bath should, if possible, be finished in the same batch for the best result.

Authorized showrooms and other brick-and-mortar retailers in your area can be found by clicking "Find a Dealer" on the Waterstone website.

Irrespective of where you buy a Waterstone fau­cet, do not expect substantial discounts. Waterstone enforces a The most that a retailer can discount Water­stone's retail list price is 25%. A retailer that discounts below the minimum retail price may no longer be permitted to sell Waterstone products. [4]

Waterstone Website

The Waterstone website was redesigned in 2017 to display correctly on any device from smartphones to full-size desktop monitors – so-called "responsive design".

Navigation is menu-driven and intuitive. Faucets are listed under the "Products" tab on the main menu by type and collection. Waterstone calls its collections "suites".

A suite may include several fau­cet configurations in different sizes with smaller fau­cets intended for prep stations and bar sinks. Pot fillers. side sprays, filtration, instant hot water fau­cets, soap or lotion dispensers, air switches (for disposers), and air gaps (required in some jurisdictions for dishwashers) may also be included in the suite.

Some suites include cabinet hardware designed by Wa­ter­stone to complement its fau­cet styles. Everything in the suite can be given a matching finish.

Styles range from traditional through transitional to very contemporary, so there is certain to be a style to match any decor preference.

The number of traditional and contemporary suites is about evenly divided with just one suite identified by Waterstone as transitional: the Yorktown suite, a style that has Art Deco elements well suited to an Arts & Crafts or early modern pre-war kitchen decor.

For more information on the three fau­cet style categories, see Faucet Styles & Configurations.

The information provided about each fau­cet is reasonably complete. It includes the base material of the fau­cet (brass or stainless steel), flow rate, extension (horizontal reach), finishes available, and the faucet's certifications.

A link to a dimensioned drawing of the fau­cet is displayed as a thumbnail – no mistaking what the link is for. Links to downloadable .pdf specification sheets and installation instructions are very clearly indicated.

Missing from the fau­cet information is adequate identification of the cartridge used in the fau­cet. It is described only as a "ceramic cartridge", which is not very helpful.

Almost every modern fau­cet is built around a ceramic disc cartridge, some good, some not so good. The actual identity of the cartridge's manufacturer allows the buyer to judge the quality of the cartridge.

Waterstone uses good quality cartridges, so it need not be bashful about disclosing a cartridge's pedigree.

Visualization is adequate but not the best.

Each fau­cet is illustrated with a single 3/4 view supplemented by one or two illustrations of an installed fau­cet. But the site does not include advanced visualization features common on other faucet sites.

The single 3/4 view of a faucet is usually supplemented by thumbnails showing the faucet in all of the finishes available on the faucet. The thumbnails, however, do not expand to show a larger image when a finish is selected. This feature would greatly help visualization in the selected finish.

Another option wuld be a 360° viewing capability such as that provided by would better enable the user to visualize the fau­cet.

Waterstone's Telephone Answering

If we gave out gold stars, Waterstone would have earned one for avoiding automated telephone answering, one of the most annoying features of our digital lives.

When you call Waterstone, your call is answered by a real, live person. You don't have to wade through an interminable list of options (which "have changed recently") or wait on hold, "entertained" by elevator music, while a recorded voice interrupts periodically to remind you that "Your call is very important to us."

Kudos and a bow to both civility and common sense.

Click on the 360° icon and the fau­cet is displayed in a box that allows you to rotate the fau­cet using the mouse to view it from any angle. No more imagining what the fau­cet looks like, just rotate it with the mouse until desired view is revealed. The feature takes the guesswork out of selecting a fau­cet from a limited number of static images.

Waterstone Warranty

Waterstone has two fau­cet warranties, a function warranty, and a separate finish warranty. The function warranty guarantees a fau­cet's mechanical parts, including its cartridges, for a lifetime, meaning, according to Water­stone sources, the lifetime of the fau­cet.

The finish warranty guarantees chrome and stainless steel finishes for the same "lifetime". , as is normally the case in the fau­cet industry, are not guaranteed at all.

All the rest of Waterstone's finishes, except gold, are warranted for seven years.

The seven-year warranty includes two electroplated finishes, polished nickel, and black nickel. The reason why these finishes are not guaranteed for the same lifetime as chrome and stainless steel is not evident. We have asked for an explanation from Waterstone, but have not yet received a response.

are given the warranty of the finish that has the shortest warranty period – usually seven years. Custom split finishes, however, have no warranty and are not returnable.

Buying Rule for
Smart Faucet Buyers


Never buy a faucet unless you have read and understand the faucet's warranty. It tells you more than the company wants you to know about management's real opinion about the durability and life expectancy of the faucets it sells.

Learn how to interpret faucet warranties at Fau­cet Bas­ics, Part 6: Un­der­stand­ing Fau­cet Waru­rant­ies.

Learn how to enforce your warrant with step by step instructions at The Warranty Game: Enforcing Your Product Warranty.

Model Lifetime Warranty: For an example of a warranty that avoids Waterstone's drafting problems and complies with the Mag­nu­son-Moss War­ranty Act, download and read our Model Limited Lifetime Warranty.

Waterstone's warranties are transferable – a rarity in the fau­cet industry. Waterstone warranties follow the fau­cet, not the buyer.

The warranties are written mostly in plain English rather than legal­ese, making them easier to understand.

Un­for­tun­ate­ly, however, the company went a little overboard in its quest for simplicity, omitting compliance with several legal requirements imposed by the Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2308) on consumer product warranties. (See the sidebar for more information.)

Waterstone Customer Service

The company's customer service, like the products it services, is very good.

In our standard tests, customer service scored high on product knowledge, patience, and cordiality – and not just regular cordial but laid back "California cordial." We ranked customer service at 4.6 out of a possible 5 points. Any score over 4.0 is acceptable and 4.5 is exceptional.

The Better Business Bureau agrees with our assessment. Waterstone's Better Business Bureau rating is A+. This rating means that the BBB considers Waterstone's handling of post-sale customer issues to be effective. However, the company is not a business accredited by the BBB. Water­stone qualifies for and should apply for BBB accreditation.

Testing and Certificaion

Comparable Companies

For comparable North Amer­ican-made or -assembled fau­cets, look at


We give Water­stone a big "thumbs up" for its quality, innovative design, and the fact that its fau­cets are made in the U.S.A.

If they were not made in the U.S., the company would still get a thumbs up, just not quite as big.

The design of the fau­cets is imaginative and creative, the quality is very good to excellent, and the finishes are fabulous. Throw in a first-class customer service organization and you have an unquestioned winner.

We are unhappy about the defects in the company's warranties but not too unhappy. Legally, these defects work against the company and for the buyer and actually make the warranty stronger. We are more concerned about the relatively short duration of the warranties on the company's finishes. Waterstone could do better.

These are unabashedly luxury faucets and are priced accordingly. The prices are in line with designer faucets of similar quality made by other manufacturers but if the price is a big factor in your faucet-buying decision, these relatively expensive faucets may not be for you.

On the other hand, if you are in the market for a creatively-designed premium faucet, especially one with a fabulous finish, and even more especially, one made in America, you might give Waterstone a very close look. There is no one here that would hesitate to buy one for his or her own kitchen or bath – probably not in a 24-karat custom split gold finish, however.

We are continuing to research the company. If you have experience with Water­stone fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.


1. According to the Federal Trade Commission, "Made in USA" means that "all or virtually all" of the product has been made in America. That is, all significant parts, processing, and labor that go into the product must be of U.S. origin. The product should contain no – or negligible – foreign content. (Complying with the Made in USA Standard)

As far as we can determine from import and customs records, the only imported components used in Waterstone faucets are cartridges from Taiwan and aerators from Switzerland.

2. Wet spray thin film ceramic (TFC) clear coatings would provide near-impervious protection. Waterstone, however, does not use TFC.

This new and rapidly evolving coating technology adds microscopic ceramic particles, primarily silica and titanium dioxide, to a liquid paint in place of the chalk, talc, or clay commonly used as a binder extender. The ceramic nano-particles create a protective shield that is very durable.

Developed originally to protect aircraft and military field equipment, TFC coatings are increasingly used on industrial machinery, firearms, automotive parts, electronics, and, more recently, faucets. (See: .)

Its advantages as a faucet finish are substantial. It bonds well, is unaffected by even the harshest household chemicals, and is very abrasion-resistant – many times more scratch-resistant than electroplated chrome. It is hydrophobic. It sheds water readily, reducing and even eliminating water spots. It is UV-resistant, heat resistant, and insulating. It does not readily transfer heat through spray heads, making them uncomfortably warm in use. In some formulations, it is anti-microbial.

Unlike PVD coatings, TFC does not require a major investment in expensive equipment and it is not as hazardous to the environment as electrplated coatings.

It is a liquid paint and requires only normal paint shop equipment: a booth to apply the paint and a low-temperature industrial oven to cure the paint. (However, some formulations air cure and do not require an oven.) Nor does it require new or special applicator skills. Any experienced spray operator can shoot the coating after a little practice.

3. The noble metals in chemistry are Ruthenium, Rhodium, Palladium, Osmium, Iridium, Platinum, and Gold. Silver is sometimes included in this group although it does tarnish. Its tarnish, however, is not oxidation. It is a reaction with air-borne sulfur.

4. Until 2007 manufacturers could "suggest" retail prices but could not dictate a minimum retail selling price. It was considered price fixing. But, the U.S. Supreme Court overturned the former rule in Leegin Creative Leather Products, Inc. v. PSKS, Inc. Minimum retail price setting by manufacturers is now legal in the U.S.

In Canada, however, the law is the opposite. Section 76 of the Competition Act prohibits a manufacturer from using a "threat, promise, or agreement" to discourage discounting. Violation may result in civil penalties. See Price Maintenance under Section76 of the Competition Act for more information.

5. Like most product warranties, the Waterstone warranty excludes consequential and incidental damages without ever telling you what they are. Unless you are a lawyer, you are left to guess exactly what is being excluded.

Very briefly, consequential and incidental damages are those other than the defect in the fau­cet itself.

Your Wat­er­stone fau­cet leaks and the water damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". It is a direct "consequence" of the leak, but not the leak itself. Your costs to prove a warranty claim are "incidental damages." For example, you need to hire an appraiser to put a value on the consequential damage to your cabinets. The appraiser's fees are an incidental damage. They are not a direct result of the leak, but an indirect or "incidental" result.

Collectively, consequential and incidental damages are called "indirect" or "special" damages.

For a good explanation, in normal English, of the types of damages that may result from a breach of warranty, see Cornell Law School's Legal Information Institute.