Water Creation Faucets Review & Rating Updated: December 2, 2023
1926 E. Cedar Street
Ontario, CA 91761
Warranty Footnotes1. Water Creation "warrants its faucets to be leak and drip free during normal residential use for as long as the original purchaser owns the home. If the faucet should leak or drip from normal use, Water Creation will mail the cartridge necessary to put the faucet in a good working condition free of charge &hellip "Note: Water Creation is liable only if a defect in the faucet causes a leak or drip, then its only obligation is to replace the cartridge. If the cartridge is not the source of the leak, the warranty does not provide a remedy.2. The term lifetime as it applies to chrome finishes is not defined. It could mean the lifetime of the buyer, the lifetime of the faucet, even the lifetime of the company. Under Magnuson-Moss, a court would be bound to defined lifetime to favor the consumer, which generally means the longest lifetime reasonably possible.3. The warranty is missing quaifying language required by the U.S. Magnuson-Moss Warranty Act (15 U.S.C. §2301). However, the missing language does not diminish the rights of the faucet buyer, and in may actually strengthen those rights.
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This Company In Brief
Water Creation, Inc. is an importer of faucets from Taiwan that it sells under the Water Creation brand on a variety of internet venues. These are completely average Asian faucets, unremarkable for either style, quality, or price.
The company is a black-marketer. It does not sell legal faucets. It has chosen to ignore U.S. and Canadian laws by selling untested, uncertified, contraband faucets through its U.S./Canadian website. None of its faucets has been confirmed to be safe, reliable, or free from unsafe levels of lead, cadmium, arsenic, mercury, or other toxins.
Water Creation, Inc. is a California corporation formed in 2007 by Kuan Jan Han and Chiho "Horace" Chu to import and sell Asian-made home decor products.
Faucets are a small part of its inventory that also includes sinks, tub fillers, bathroom furniture, cabinet hardware, lighting, and accessories. It is essentially a furnishings and sink store that also sells faucets.
There are only six basic sink faucets in its collection. The number of faucets is inflated by counting each finish and each handle style as a separate faucet model with a unique model number.
The company owns the trademark "Water Creation" as applied to almost anything found in a bathroom, including faucets. It has also registered the "kneeling woman" image (see above) as a separate trademark.
The faucets are for the most part nondescript Asian designs with nothing to distinguish them from the hoards of faucets sold by dozens of other importers of faucets from Taiwan and China. Asian designs tend to the conservative, targeting mass-market customers. A faucet design that proves popular in the European or North American markets will ultimately be copied by Chinese factories. The lag time is normally three to five years behind the Western designs.
The company offers faucets as a part of coordinated collections that include accessories such as towel racks and bath tissue holders. It also sells vanities and other bathroom furniture under the Water Creation label.
Water Creation's retail outlets include online discount venues that host third-party sellers: Amazon, Homeclick, Overstock and Wayfair; home decor and furnishings sites such as Appliances Connection, Bellacor, Hayneedle, and online builder supply sites including Builder Depot, eFaucets, and Faucet Line. It is also a third party seller on HomeDepot.com (online only).
We could not determine from visual examination the source of the ceramic cartridges used in Water Creation's faucets. None were imprinted with maker's marks, and without maker's markings, it is nearly impossible to tell one cartridge from another. The Water Creation website has no information about the company's faucet cartridges. We do know that they are made in Taiwan and China.
Water Creation obtains its products from a variety of Chinese and Taiwanese suppliers. In addition to faucets, it buys sinks, vanities, lighting, and accessories, so it is not always possible to determine which supplier is a source for faucets. Nonetheless, we are satisfied from our research that most, if not all, Water Creation faucets are manufactured in Taiwan by Horng Lai Industrial Co. Ltd., which trades in Asia under the "Home Life" label. Horng Lai also makes faucets for of Canada.
The faucets are not specifically designed or made exclusively for Water Creation. They are stock faucets taken from Horng Lai's and are sold by other importers under different model names. All faucets are available in bright chrome, some are available in other finishes such as brushed nickel, polished nickel, and bronze. Faucet finishes other than chrome are guaranteed for just one year. Chrome is guaranteed for a lifetime but the term "lifetime" is nowhere defined in the warranty as it applies to finishes.
The company website is well designed with intuitive navigation. The information it provides about faucets, however, is devoid of most of the useful specifications that are commonly provided by faucet sellers. Since the company does not sell faucets through its site, it evidently does not think it important to provide much information about its faucets.
Normally, the information provided about a faucet includes its safety certifications, spout reach and height, and valve type. Installation instructions are usually downloadable in .pdf format, and these usually include a dimensioned scale drawing — useful for determining whether a faucet will fit your bathroom or kitchen sink, and a parts diagram, which would be very useful if something on the faucet breaks. None of this information is provided on the Water Creation website.
The Water Creation faucet warranty is poorly drafted and does not comply with the Magnuson-Moss Warranty Act (15 U.S.C. §2301). This law specifies the minimum content requirements for consumer product warranties.
The limited one-year warranty on faucet finishes other than chrome is far below the standard for finish warranties in North America and a step down from the 10-year warranty offered on such finishes a year ago. If Water Creation truly believes its finishes other than chrome will last one year, then it needs to find manufacturers that can provide a better finish.
We have not tested the company's warranty response or parts availability. However, typically an Asian importer of this type does not have an organized parts replacement program with which to support its warranty. Parts, if needed, are usually scavenged from faucets still in the warehouse. When those run out, there are no more parts.
The California Energy Commission sued Water Creation, Inc. for illegally selling unapproved faucets in California from January 2016 to July 2021. The company paid a penalty of $89,496.00 to settle the suit in 2022.
Comparable Asian-manufactured faucets, all of which are certified safe, reliable, and lead-free and all of which offer a better warranty include
We are continuing to research the company. If you have experience with Water Creation faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.