Stylish Faucets Review & Rating Updated: 12/19/22
Warranty Footnotes:1. "Lifetime" is defined as being "for as long as the original purchaser owns their [sic] home." However, the "mechanical parts" of the faucet – essentially all of the moving parts – are covered for just five years.2. "Mechanical components including cartridges are warranted to be free from manufacturing defects under normal use for five years, …"3. The warranty is missing specific language required by U.S. warranty law. (The language is not required in Canada.)
Read the Stylish faucet warranty.
Learn more about faucet warranties.
This Company In Brief
Stylish International, Inc. is an importer, distributor, and retailer of Chinese-made sinks, sink accessories, and faucets.
The company sells primarily in Canada through internet retailers. It has more recently expanded its market into the U.S.
The faucets are of generally good quality. Some include top-drawer components such as ceramic cartridges and aerators. They are, however, poorly supported by a sub-par warranty.
Stylish International, Inc. is a Canadian company formed in 2016 as an Ontario corporation by Pedro Perez as the successor to Stylish Kitchen and Bath, a proprietorship owned by Mr. Perez that specialized in remodeling kitchens and baths in the Waterloo, Ontario area.
Its Better Business Bureau profile indicates that Stylish Kitchen and Bath was in business for five years between 2011 and 2016 and received very good marks during that time for customer satisfaction.
Stylish International has inherited the Stylish Kitchen and Bath website, stylishkb.com.
The company imports and distributes faucets, and related accessories in Canada and the U.S. It also sells the products directly to consumers through its website and other internet venues such as Amazon, Home Depot (Canada), Houzz, Overstock, Wayfair, Walmart (Canada), and Best Buy (Canada).
The Stylish website has a list of retail sources in Canada and the U.S.
The Stylish logo design, but not the word, "Stylish", has been registered as a trademark in both the U.S. and Canada as applied to:
"Sinks, vanity sinks, vanity top sinks, kitchen sinks, sinks integrated into counters or countertops; plumbing supplies/fittings, namely, sink strainers; stainless steel bottom grids specially adapted and shaped for use in sinks; Bathroom faucets, kitchen faucets, showers; plumbing fixtures, namely, sink sprayers, shower mixers, sink traps and shower sprayers"
Sources of Supply
The company has assembled an attractive collection of faucets, established a recognizable brand, and ensured a widespread distribution network in the short years it has been in business.
Stylish claims on its website to be a company that
"…company that designs and manufactures modern and innovative sinks and faucets. …"
There is no evidence, however, that either its sinks or its faucets are designed or manufactured by Stylish International.
It is, in fact, neither a manufacturer nor an assembler. It is an importer. Its faucets are designed, manufactured, and assembled by Chinese factories. The principal suppliers of Stylish faucets include:
- Kaiping Thun sanitary Ware Co, Ltd. is a relatively new Chinese company, established in 2010, that designs, engineers, and manufactures stainless steel faucets for export.
- Wenzhou Haijun Sanitary Hardware Co. Ltd. established in 1999, specializes in the production of primarily for export, but also manufactures for domestic Chinese faucet companies.
- Kaiping Cheston Sanitary Ware Co., Ltd. manufactures faucets, showers, and bathroom accessories from brass. The company also trades as Zhuoyang Sanitary Ware.
These companies do not supply all of the faucets sold by Stylish. There are almost certainly other suppliers that we have not yet identified. These companies have good reputations for manufacturing quality products, but none of them is , which means that they do not have a certified quality control improvement program in place.
Faucet Design & Styling
Stylish faucets are unblushingly contemporary. The company does not even pretend that any of its faucets are traditional or transitional in style. All faucets are single-handle designs. The company does not sell two-handle faucets.
If you are looking for a faucet to finish off a bath or kitchen in a heritage or traditional decor, you may have to look elsewhere for a faucet that is suitable for any period other than the modern era.
The faucets are fairly common Chinese designs, attractive enough but exhibiting no particular design originality.
The goal of Chinese faucet manufacturers is to sell as many faucets as possible, which means keeping their designs well within the mainstream to appeal to as many potential buyers as possible.
Although some Chinese manufacturers have begun producing original designs, some of which have won awards in international design competitions, design adventures in the Chinese faucet industry are still very rare.
Designs are usually adopted from Europe and North America.
A style that sells well in these major markets will often be imitated by Asian factories (with minor changes to avoid patent infringement). The lag time is usually 3 to 5 years, so by the time a design appears in a Chinese faucet it is no longer new.
Stylish's faucet designs fit this pattern. They are pleasant and often smartly styled, but most are over a decade old, some are well past voting age, and a few are looking at their thirtieth anniversary in the rear-view mirror.
The company's kitchen faucet styles are, in the opinion of our design staff, more interesting than its bath faucets.
While similar to styles offered by many other importers of Chinese-made faucets, the kitchen collection is well-assembled, showing a good eye for contemporary design.
The lavatory faucets are attractive but fairly common – found in large numbers wherever faucets are sold. An example is the Vita faucet, a version of a design that originated in the late 1970s. It is sold, with minor variations, by nearly every company that sells bathroom faucets.
Some of Styish's designs have already come and gone from the inventories of other importers of Chinese faucets.
Some finishes are more durable than others. Some, the so-called , are intended to fade, discolor, and otherwise show the effect of use and wear over time.
Here are common types of faucet finishes and their durability from most to least durable.
- (PVD) finishes are 10 to 20 times more scratch-resistant than electroplated chrome.
- is the old standby. It is a tough finish that will stand up to most abuse, but its durability depends on the metal used.
- Chrome is durable, nickel less so because it is inherently a softer metal – the reason chrome replaced nickel as the faucet finish of choice in the early 20th century.
- is essentially a paint applied in a powdered form and then heated in an oven to cure. It is considered semi-durable with about the same resistance to scratches and mars as the finish on your car.
A faucet identical in style to the distinctive Gabriella lavatory faucet was imported and sold by until about seven years ago when it disappeared from the Kraus catalog in favor of newer designs.
It is still available, however, from Kubebath as the Elegance faucet and from Aqua Gallery as the Model 02716 Basin Faucet. Both Kubebath and Aqua Gallery also import their faucets from China.
Stylish does not own a finishing facility and does not finish its faucets.
It buys them already finished. Six finishes are available, some of which may be combined on a faucet as in which a base finish is paired with an accent finish. The finishes available for a faucet vary by manufacturer.
For kitchen faucets made of stainless steel, one of the available "finishes" is stainless steel which is not an applied finish but the steel material itself polished and brushed to an attractive finish. This is Stylish's "Brushed" or "Brushed Stainless" finish.
Two applied finishes are also available on kitchen faucets: Matte Black, and Brushed Gold. Some stainless faucets, like the Tivoli spring faucet, can be purchased in : Matte Black with Brushed Gold or Brushed Stainless with Brushed Gold.
Brass faucets offer more finish variety including Polished Chrome, Brushed Nickel, Matte Black, Brushed Gold, and Gunmetal (a medium gray). Some are available in including Matte Black with Brushed Nickel and Matte Black with Brushed Gold.
Brushed Nickel is very close to the company's Brushed Stainless finish and is often used on brass faucets to give the faucet the appearance of being stainless steel to complement stainless steel sinks.
Not every finish is available on every faucet. Just two faucets can be ordered in Gunmetal, for example, Modena and Turin. The finishes available for each faucet are clearly identified on the Stylish website.
The company claims to use the "best technology to create lasting colour finishes", but it does not consistently indicate which technologies are used to produce a particular finish. Where it does, the information is usually buried in the faucet's description rather than being highlighted as a specification.
Knowing the technology, however, is important to judging the durability of the finish and its predicted longevity.
Polished chrome is almost certainly an finish. Matte Black, Brushed Gold, and Gunmetal are most likely .
Brushed Nickel appears to be a . As to the rest of the finishes, we simply do not know, and there is no information on the company's website.
Electroplating is the well-established traditional way of finishing faucets that has been around nearly since faucets were invented.
Plating involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet.
Usually, at least three coats are applied, an undercoat of nickel and then two coats of chrome. The final finish is polished to give the chrome its characteristic high shine.
The process is potentially hazardous to the operator and the environment. It involves toxic and corrosive chemicals that must be disposed of safely. No other coating technology even comes close to the dangers involved in electroplating.
Physical vapor deposition or PVD is one of the latest space-age faucet finishing technology, rapidly replacing electroplating as the finish of choice.
Although the technology was discovered in the 19th century, it was not used in industry until the 1950s and then only rarely due to its great expense. Its first use was in nuclear reactors. Today, technology is everywhere and the machinery required is getting smaller, faster, and cheaper all the time.
The PVD process is almost science fiction.
Load a chamber with unfinished faucet components, remove all the air and add back a carefully calculated mix of nitrogen or argon and reactive gases. Add a rod of the metal to be used for the coating. Heat that rod to a temperature so high that the metal dissolves into individual atoms. The atoms mix with the various reactive gases to get the color and finish effects you want and are then deposited in a very thin layer – 2 to 5 microns – on the faucets.
A micron is one millionth of a meter or 1/26,000 of an inch. The average human hair is 83 microns thick. The smallest the human eye with excellent vision can see without magnification is about 5 microns.
Despite being just microns thick, a PVD coating is extremely dense and, in consequence, very robust and durable. By some estimates, it is up to 20 times more scratch-resistant than electroplated chrome. From long experience, we know that PVD is nearly impossible to accidentally scratch or mar, never fades or changes color, and resists all forms of soiling.
It can usually be maintained with just an occasional wipe from a damp cloth to remove water spots. (And some PVD finishes are given a final chemical coating that resists water spots, so even the damp wipe is made largely unnecessary. A dry buff will do.)
The is usually described as
semi-durable, not as robust as electroplated or PVD finishes, about as durable as the finish on your car, and requiring more care to maintain a like-new appearance.
It is essentially a dry paint in powder form applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge. The particles are drawn to the item to be finished which has been given a negative charge.
Once the powder is applied, the item being coated is baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains.
These chains are what give the coating its durability, reducing the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.
Finish Care Instructions: Always read and follow the faucet seller's care instructions. Careful cleaning and maintenance not only preserve the good looks of your faucet but also your finish warranty.
Faucet Construction & Materials
Stylish faucets are made using traditional construction out of stainless steel and brass.
Some of the kitchen faucets sold by Stylish are made from stainless steel. The stainless steel is 304 stainless, an alloy that includes chromium and nickel. The nickel gives the steel a crystalline structure which increases its strength. The chromium helps the steel resist corrosion.
Steel is much harder than brass. It can be made in thinner profiles that use less material and still have more than adequate strength.
Stainless 304, also known as "food-grade" stainless, is by far the most common alloy used to make kitchen utensils, silverware, cookware, and faucets.
Why Stainless Steel Does Not Rust: Properly alloyed stainless contains at least 10% chromium (which gives stainless its slight yellowish tinge) and a dollop of nickel. These form a coating of oxides and hydroxides on the outer surface of the steel that blocks oxygen and water from reaching the underlying metal, preventing rust from forming. The coating is very thin, only a few atoms thick, so thin that it is invisible to the eye under ordinary light but thick enough to protect the faucet.
Stylish lavatory faucets and about half of its kitchen aucets are made of brass. Stainless steel contains no lead, but brass does.
Traditional (alpha) brass is a blend of copper and zinc with a small amount of lead added to make the material more malleable, less brittle, and easier to machine. However, lead is now all but banned in North America in any drinking water component due to its toxicity to humans, particularly children.
According to the Environmental Protection Agency (EPA), lead, even in small amounts, causes slowed growth, learning disorders, hearing loss, anemia, hyperactivity, and behavior issues.
Before 2014, a faucet could contain as much as 8% lead and still call itself lead-free. Now the maximum lead content of those parts of a faucet that touch water is 0.25% (1/4 of 1%), basically just a bare trace. In fact, there may be more lead in the air you breathe than there is in a modern faucet that has been certified lead-free.
We know that at least some Stylish brass faucets are lead-free – those that have been certified. As to the majority of its faucets that are not certified, we do not know whether they are lead-free.
We do know, however, that Chinese faucet manufacturers tend to use much less expensive leaded brass in faucets made for their home market, and are not above exporting leaded brass faucets to North America. (See Lead in Chinese Faucets.) Hundreds of these illegal, contraband faucets can be found on Amazon alone.
To comply with the restrictions on lead, today's lead-free brass replaces lead with other additives. One of the most common is bismuth to reduce brittleness without adding toxicity.
Bismuth is similar to lead – right next to lead on the periodic table of elements – but it is not harmful to humans.
It is, however, very expensive. It is 300 times rarer than lead, even rarer than silver, which is the reason that bismuth-brass alloys are considerably more expensive than leaded brass.
This increased cost has encouraged many faucet manufacturers to use novel methods of construction and substitute materials in their faucets where possible.
Some faucet companies like have turned to what is generally known as "core and shell" construction.
In conventional faucet construction, water is channeled through the body and spout. In core and shell, water is channeled through a tube, usually made of copper, inside the faucet body and spout. The faucet body and spout are just a decorative shell. The shell's sole function is to conceal the core components from view.
The main advantage of core and shell construction is that it does away with the need for expensive lead-free brass. Since water never touches the brass shell, it cannot possibly pick up any lead contamination.
Zinc & Zinc/Aluminum Alloys
A more common adaptation, however, is just to minimize lead-free brass by using a less expensive secondary metal, typically zinc or a zinc-aluminum alloy commonly called pot metal – its original use was in inexpensive cooking pots.
Zinc, however, is not as strong as brass and does not resist water pressure as well as brass. But, the use of zinc in non-pressurized parts of a brass faucet such as handles and base plates is common even among manufacturers of luxury faucets.
It does no harm when used in these components, and may save consumers a few dollars.
Plastic is the other commonly used substitute material. It may be safely used in incidental parts like base plates and has been largely trouble-free in aerators and as casings for ceramic cartridges but otherwise, its use is suspect.
Unfortunately, Plastic spray heads (called "wands" in the faucet industry) have become the standard for many manufacturers, including some that sell upscale faucets such as
These manufacturers give three reasons for their use of plastic:
- Plastic does not get uncomfortably hot in use like metal wands;
- Plastic is not as heavy and is more comfortable to hold for long periods of time; and
- Plastic is a lot cheaper than brass or stainless steel – even cheaper than zinc.
However, plastic wands also fail much more often than metal wands. And although engineers have made significant improvements to their reliability over the past decade, the problem has not been entirely solved.
The Sure Cure for Too-Hot Spray Wands: The simple cure for spray wands that get too hot is to reduce the temperature of the water. Dishes do not need to be rinsed in scalding hot water.
Better wands are made of metal, insulated against excessive heat transmittal.
According to a company spokesman, at least some spray wands on Stylish kitchen faucets are metal, but not all, and the website does not identify the material from which the wand for a particular faucet is made.
Based on a visual inspection of Stylish faucets acquired for testing, we are fairly certain that all of the wands on its steel faucets are also steel but, the wands on its brass kitchen faucets are plastic.
The critical components used in some, but only some, Stylish faucets are some of the best available.
Some kitchen faucets are fitted with ceramic cartridges made by the European technical ceramics company, Kerox Kft of Hungary. Kerox is the mixing cartridge preferred by upscale faucet manufacturers. Its reputation is well-earned for extremely reliable cartridges that perform well even in relatively hard water. We know it to be a very good, long-lasting cartridge.
The cartridges in bathroom and other kitchen faucets are described on the Stylish website merely as "a ceramic cartridge" – not very informative.
Our visual examination of a selection of these faucets revealed cartridges without identifying markings. These could be from any of a dozen Chinese cartridge manufacturers, some making good cartridges, some not so good.
As a general rule, companies that make top-line cartridges like Kerox are not at all shy about marking their cartridges. Companies that don't make top-quality cartridges are more reluctant. If the cartridge is not marked or is marked only in code, we assume it is not one of the better cartridges.
The Faucet Cartridge
Its cartridge is the heart of a modern faucet and should be your very first consideration when making a buying decision.
It is the component that controls water flow and temperature.
Its finish may fail and the faucet will still work. It may be discolored, corroded, and ugly but water still flows. If the cartridge fails, however, the faucet is no longer a faucet. It is out of business until the cartridge is replaced.
It's important, therefore, that the cartridge is robust, durable, and lasts for many years.
The aerators used in some Stylish kitchen faucets are made by Neoperl®, considered some of the world's best.
Faucet aerators used to be simple devices that merely added a little air to soften the water stream so it would not splash out of the sink.
Today, however, they are also used to limit water volume to the lower flows required by federal and state water conservation laws, and in some cases, to prevent back-flow that can result in the contamination of household drinking water.
It is important, therefore, that this little device, often smaller than a dime, be the best available. And that, almost by definition, is the Swiss-engineered Neoperl® aerator.
|Flow rate (maximum)
|Images (multiple or 360° view)
|Material, primary (brass, stainless, etc.)
|Material, secondary (zinc, plastic etc.)
|Mounting holes (number)
|Spray head material2
|Spray hose material2
|Supply hoses (included)4
|Supply hose manufacturer2
|Supply hose material2
1. Suitable for use by persons with disabilities.
2. If applicable.
3. Base plates are not included, but available separately.
4. Supply hoses are included.
5. Provided for kitchen faucets only.
6. Finishes are illustrated, but not in chart form.
7. The warranty is on the website but not linked to faucet listings.
Stylish identifies some of the aerators in its faucets by name: Neoperl. But other faucets include aerators identified only as "best-in-industry."
If they are indeed best-in-industry aerators, they should be identified by name. The absence of a name suggests to us that the aerator may not actually be a best-in-industry component.
The company's website is very well structured and easy to use with intuitive navigation.
A lot of what you might want to know about a Stylish faucet appears on the website. Unfortunately, however, the information is spread out rather than in one place. The listing contains some basic information, a downloadable specification sheet provides additional information, and a tab entitled "Features" supplies most of the rest.
Typically, the listing for a faucet includes the faucet's dimensions, a set of downloadable documents, and the Features tab..', false, true, false, "", null, null ) //-->
It is under Features that much of the information about the faucet is found, including the identification of its cartridge and aerator. It is not, however, in a convenient specification list, but buried in descriptive text.
Faucets are well-illustrated with multiple images, most showing the faucet as installed – very helpful when visualizing how it will look in your kitchen or bath.
A "Spec Sheet" and "installation Guide" are downloads available for most faucets. We encourage reading them before making a buying decision. There is no exploded parts diagram.
A few of the site's features are a little bothersome.
The site is very well illustrated, perhaps even over-illustrated. Loading large image files slows the site down, resulting in a latency of several seconds between clicking on a selection and the appearance of the selected page – even on our very fast servers with business-grade internet speeds.
Several seconds does not seem very slow, but by web standards, it is an eternity. There are several well-established techniques available to overcome this problem, including pre-loading images, and Stylish's web designers should consider them.
ADA and ACA Faucets
The website does not identify which faucets are suitable for users with physical limitations.
Almost certainly some are. In the U.S. this is called ADA-qualified, referencing the Americans With Disabilities Act. In Canada, the applicable law is the Accessible Canada Act (ACA).
Neither of these laws requires qualified faucets in private homes, but for those with disabilities, the ease with which a faucet can be operated is important information. The most the Stylish website says about ease of operation is that a faucet is "ergonomic."
Stylish Faucet Warranty
The Stylish limited lifetime warranty provides only fair protection for its customers, substantially less than the "lifetime" warranty that is the standard for faucets sold in North America.
It is ostensibly a lifetime warranty, but a close reading reveals that is considerably less.
The only parts of a faucet guaranteed for a lifetime are the non-moving parts – the "structure and finish." – components that are unlikely to ever give a problem. Certainly, it is possible for the structure – the body and spout – to rupture, but the odds of it happening are about the same as your odds of winning the lottery.
It's the moving parts of a faucet that have problems, and these "[m]echanical components including cartridges" are guaranteed for just five years.
Our warranty panel considered this, for all practical purposes, to be not more than a five-year warranty. The only factor that saved it from our lowest, one-star, warranty rating was the lifetime guarantee on finishes.
The warranty, while probably legal in Canada, it is far from legal in the U.S. where the federal Magnuson-Moss Warranty Act (15 U.S.C. §2301) controls what must be included and may not be included in consumer product warranties.
In particular, a U.S. product warranty is required to …
- Provide a "clear description and identification of products, or parts, or characteristics, or components or properties..." Certain terms in the Stylish warranty such as "structure" and "mechanical parts" are not defined and have no commonly understood meaning as applied to faucets.
- Provide a "step-by-step explanation of the procedure which the consumer should follow" to make a claim under the warranty including the mailing address or telephone number to use.
- Modify its attempted disclaimer of consequential and incidental damages with the following required statement:
"Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you."
Consequential and incidental damages are those other than the defect in the faucet itself. For example, your stylish faucet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". If you need to hire an appraiser to prove the value of your claim, the appraisal fees are an "incidental damage". Collectively, consequential and incidental damages are called "indirect" or "special" damages;
Include the following statement, required to be in every consumer warranty:
"This warranty gives you specific legal rights, and you may also have other rights which vary from State to State"
The warranty's definition of lifetime – "for as long as the original consumer purchaser owns their [sic] home" — has two defects:
- It excludes buyers who are not homeowners. Because they rent rather than own their home, renters never receive warranty protection since the condition required for having a warranty – owning their home – does not exist.
- It does not require the buyer to continue to own the faucet for the warranty to remain in effect. The result of this omission is to expose Stylish to the possibility that the benefits of the warranty may be extended to subsequent owners even though the warranty itself is not transferable.
Consider this example:
Buyer installs a Stylish faucet in his house. A few years later he replaces the faucet with a newer Stylish faucet and gives the old faucet to daughter Nell who installs it in her house.
At that point, the warranty on the old faucet is still in force because Buyer still owns "their home." Buyer still owns the warranty even though he no longer owns the faucet. Continuing to own the faucet is not a requirement for continuing to own the faucet warranty.
He cannot transfer the warranty to Nell because, under the terms of the warranty, only the original buyer can own the warranty.
The question is: if Nell's faucet starts to leak, can Buyer claim under the warranty for the benefit of the daughter?
The answer is "yes." The warranty is a contract, and in most localities in Canada and the U.S., the common law of contracts permits a party to a contract to enforce the contract for the benefit of a person who is not a party to the contract. In many jurisdictions, Nell, as the third-party beneficiary of the warranty can herself sue to enforce the warranty.
It may be that Stylish intends to exclude non-homeowning customers from warranty protection and allow the benefits of the warranty to extend to every subsequent owner of a Stylish faucet, but probably not. Inexpert warranty draftsmanship, however, can result in this and other unexpected results.
The Stylish warranty urgently needs the attention of an experienced warranty lawyer to eliminate the illegalities and clean up its language.
Apart from the legal issues with the warranty, however, there are practical business concerns.
We view a faucet warranty as reflecting the company's estimation of how long its faucets will last without needing repair or parts replacement. For Stylish faucets that is just five years on the parts that can possibly fail – not long enough for a product that most buyers view as a lifetime investment.
We see no business reason for the short-term warranty. The faucets we examined were, for the most part, well-made and many include some of the very best critical components. There is no reason not to backstop these faucets with a lifetime warranty on every element of the faucet.
The warranty does not reflect smart business thinking. If the company honestly believes that its cartridges, handles, stems and other moving parts will last just five years in ordinary use, it should be considering the purchase of better faucets.
We know, however, that at least some of the known components in Stylish faucets, the Kerox cartridges, for example, will last much longer. Most faucet companies that use them guarantee them for as long as the buyer owns the faucet.
We also take a dim view of the fact that the Stylish warranty requires the customer to pay shipping in order to get replacement parts under warranty.
This requirement does not save the company any significant amounts of money, further aggravates an already annoyed customer (making it virtually certain that the customer will ever again buy a Stylish product), and paints the company as pinchpenny and petty.
Customer & Warranty Service
The customer service provided by Stylish is responsive, effective, and Canadian-friendly. A call to customer support is answered almost immediately during business hours by a person, not a machine.
Automated answering is one of the most annoying features of our digital age, especially when accompanied by a robotic message telling you how important your call is. Kudos to Stylish for eliminating this aggravation.
Problems get resolved quickly and courteously without much fuss. We did not conduct our usual formal customer service tests. For small companies like Stylish, the tests do not work well. Agents quickly figure out they are being tested. But, the results of our informal contacts were more than satisfactory.
More Faucet Warranties
• Read the Stylish faucet warranty.
• For more information on how to read and interpret a faucet warranty, see Understanding Faucet Warranties.
• For information on how to pursue a warranty claim, see The Warranty Game: Enforcing Your Product Warranty.
• For an example of a lifetime limited warranty that meets all of the requirements of Magnuson-Moss, see our Model Limited Lifetime Residential Warranty.
The Better Business Bureau rates Stylish's handling of consumer issues an A+, the highest rating on its scale of A+ to F. However, the company has not been vetted and accredited by the BBB and is not pledged to its high standards of business ethics. It should become accredited.
Testing & Certification
Stylish claims that its faucets are certified compliant with Canadian/U.S. standards. However, the overwhelming evidence is that while some of its faucets have been tested and certified, most have not been.
The suffix "x" represent a finish code:
B - Brushed Nickel
C - Chrome
G - Gold
N - Matte Black
P - Gunmetal
S - Stainless Steel
In consequence, most Stylish faucets are not legal to install in a drinking water system in either Canada or the U.S. and they are not legal for sale in the U.S. and in most of Canada.
Faucets installed in a drinking water system in either Canada or the U.S. must, by law, be listed as tested and certified to comply with joint Canadian/U.S. standards that ensure:
- Conformation: A faucet must be designed so that routine servicing can take place without dismounting or uninstalling the faucet.
- Performance: A faucet must operate safely. It cannot, for example, spontaneously change temperature.
- It cannot exceed water flow limits established by law.
- Its finishes must be proof against ordinary household chemicals and it may not leak when properly installed.
- Durability: A faucet is tested for life-cycle durability. For example, it is tested through its on/off cold/hot cycles 500,000 times. At the end of the testing, it must still operate normally.
- Drinking Water Health & Safety: A faucet must not contain toxic materials or deposit harmful substances into the water passing through it.
- The most thoroughly tested is lead. It must not deposit lead into drinking water greater than 5 parts per billion (that's billion with a "b").
- It is also tested for arsenic, cadmium, mercury, and any of 500 or so other toxic substances banned from drinking water.
A faucet that fails any of the hundreds of tests performed by the testing center does not get certified.
Stylish faucets that have been certified are listed in the Certification Table elsewhere on this page.
Faucet Safety: For more information about government programs that keep unsafe faucets out of your drinking water systems and help conserve water, see Faucet Basics: Part 3: Keeping Faucets Safe & Reliable
The U.S. also has other requirements that must be met to legally sell faucets.
The most important of the additional requirements is compliance with the water conservation standards of the Energy Policy ad Conservation Act.
That Act requires
- A maximum faucet flow rate of 2.2 gallons per minute (g.p.m.) or less, and
- A certification filed with the U.S. Department of Energy (DOE) that the faucet complies with the maximum flow rate.
State and Provincial Flow Rates: Many localities have established lower limits. California's, for example, is 1.8 g.p.m. for kitchen faucets and 1.2 g.p.m. for bathroom sink faucets. Canada has adopted a national flow rate maximum of 2.2 g.p.m. (8.3 litres per minute), but some Provinces require a slower rate. Quebec, for example, has adopted the Watersense® maximum rate of 1.5 g.p.m.
A faucet that exceeds the maximum flow rate or for which a certificate is not on file with the DOE cannot be offered for sale or sold anywhere in the U.S. or its territories. A seller that violates the Act is subject to hefty financial penalties – $440 per faucet per day for each faucet offered for sale in the U.S. without certification.
For Stylish International, the potential penalty for the 26 basic faucet models it offers for sale in the U.S. is $11,000 per day.
Stylish may feel that it is relatively safe in Canada from U.S. law enforcement, but the Department of Energy has in the past successfully reached out to penalize companies based outside of the U.S. including England and China.
Stylish has the potential to become a first-class faucet company offering good quality products for a reasonable price. Its kitchen faucets, particularly its stainless steel faucets, are well-chosen designs of exceptional quality for the price. Bathroom faucets are, overall, of lower quality and not as stylish but still reasonably priced.
But, it cannot proceed further until it has its faucets certified, fixed the problems with its warranty, and provides more detail on its website about the key components used in its bath faucets.
Faucets made in China comparable to Stylish in quality with the same or a better warranty, but not necessarily comparable for design or price, include
If you are in the market for a good quality faucet at a reasonable price for your kitchen, Stylish may be your answer.
Our examination of Stylish kitchen faucets suggests they are well made and some include Kerox cartridges and Neoperl aerators, both best-in-class components.
The company's lavatory faucets are more of a mystery. The company has not disclosed the source of the cartridges or aerators. Cartridges are the heart of a modern faucet, and until we know more about the origin of these critical components, we suggest second thoughts about buying a Stylish bathroom faucet are very much in order.
If you decide to purchase a Stylish faucet we suggest that
- You ensure that the faucet has a good cartridge. Kerox is one such cartridge but there are others. See Faucet Basics, Part 2: Faucet Valvesamp; & Cartridges for the identity of others. If the identity of the cartridge is not disclosed on the company website, telephone customer support for that information.
- You select a faucet that is certified. Without testing and certification, you cannot know whether the faucet is durable, safe and lead-free. Nor can you legally install an uncertified faucet in any drinking water system. You can be fined, and in some states, do a little jail time for doing so.
- Don't rely exclusively on our Certification Table. It is accurate only as of the date of this report. Things may have changed. Telephone customer support and get a copy of the certifications for your chosen faucet.
- You be mindful that for all practical purposes, these faucets have a very short term 5-year warranty on the cartridges and other moving parts of the faucet that promises to provide the parts required to repair a defective faucet, but only if you pay to have the parts delivered.
We are continuing to research the company. If you have experience with Stylish faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.
- See e.g. Régie du Bâtiment du Québec prohibiting the "sale or lease" of uncertified faucets in Quebec Province.