Ruvati Faucets Review & Rating Updated: 08/30/20
2712 Meister Pl.
Round Rock, TX 7866
This Company In Brief
Ruvati USA, Inc. is a Texas corporation owned by Ashraf Hossain. Mr. Hossain also owns Vantage Ideas Properties, Inc. which manages commercial buildings. He was formerly associated with two other Texas companies, now defunct: Henry Home Improvement, Inc. and X3 Security, LLC.
Ruvati was formed in 2009 as a Texas corporation. The Ruvati trademark was filed for in November 2011 and approved by the U.S. Patent and Trademark Office in early 2012.
The company has come a long way in a short time, having achieved considerable consumer notice, primarily due to its relatively low prices and expansive presence on the internet.
Ruvati claimed to be "a manufacturer of premium sinks and faucets. In fact, it is not.
Ruvati does not manufacture anything. It imports sinks and coordinating accessories from manufacturers in China that it distributes out of an office/warehouse center in Round Rock, Texas, just northeast of Austin on I-35. It does not now, nor has it ever owned a factory or an assembly plant.
The actual manufacturers of its main product, stainless steel kitchen sinks, include
- XinHe Stainless Steel Products Co., Ltd. ,
- Guangdong Dongyuan Kitchen Utensil Co., Ltd. (also trading as Guangdong Dongyuan Kitchenware Industrial Co., Ltd.), and
- Jiangmen hong mao trading co.ltd.
Dongyuan Kitchen Utensil Co. supplies several North American sink importers including
Like most Chinese manufacturers of stainless steel sinks, Ruvati's suppliers were affected by an anti-dumping penalty imposed in 2012 by the International Trade Commission in response to a complaint by Elkay. The Commission found that Chinese stainless sink manufacturers had, in fact, been selling certain types of stainless sinks at below their fair market value due to substantial subsidies on steel by the Chinese government, a forbidden practice known as "dumping". As a result, the price of Chinese-made stainless sinks has gone up by as much as 185%.
We don't think the company's stainless sinks are much of a bargain any longer but we have no concerns about the quality of the products. Nor does Ruvati, which backs its sinks with a limited lifetime warranty. Since there is almost nothing that can go wrong with a sink made of 304 stainless, the warranty is not actually much of a risk.
Known manufacturers of Ruvati faucets were:
Both are Chinese companies. Holatz also trades as the Guangdong Calise Sanitary Ware Industry Co., Ltd.. It is a part of the Weiqiang Group of manufacturers. It sells its own Calise brand internationally. Holatz also aupplies faucets to
Heshan WoTai Sanitary Ware is a relative newcomer to the industry. Ruvati appeared to be its only North American customer. It manufactures and sells faucets in China under the WoTai trade name.
The company advised us in 2018 that it would stop selling faucets, but it continued importing and selling the product through 2019 and into the early part of 2020. It did not remove faucets from its website until early summer. As of the date of this report, we can no longer find Ruvati faucets for sale at its usual retail outlets.
Ruvati once claimed that its faucets were
"....designed down to the smallest detail. Every curve is excruciatingly molded, every subtle aspect is agonized over, every part is researched and rebuilt till it's perfect".
And, all of this could be true. It's just not done by Ruvati.
With one exception, the RF1226 Turino kitchen faucet, Ruvati faucets are not designed by Ruvati. They are designed by the Chinese companies that manufacture them and are straight out of the of these companies.
Standard Chinese faucets use metric fittings and brass that may contain considerably more lead than is permitted in North America. They need to be modified for the U.S./Canadian market to accommodate our quaint system of non-metric fittings and to ensure that they are lead-free to North American Standards. But, this is engineering, not design. The style of the faucet is not affected by these modifications.
There was also some indication that Ruvati faucets may have had different handles and spray heads than those that are shown on the manufacturer's catalog faucets. But, again, this sort of minor tinkering with a faucet is not "designing" as the term is understood in the industry.
Ruvati's website is very well organized, with clear, crisp pages, and intuitive navigation. It was totally revamped in 2020 to eliminate any trace of its faucets from the site.
Before the change, however, it was refreshingly forthcoming about the features of individual faucets, including identifying the cartridge valve used in each faucet — a practice we wish every faucet seller would adopt. Installation instructions, downloadable as .pdf files, were crystal clear. Our plumbers had no problem installing our test faucets. Detailed specifications, often presented on other faucet company sites as .pdf documents, are presented right on the web page for each faucet, a much more convenient location for the viewer.
The Ruvati faucets we examined were found to be good-quality stainless and brass faucets. Faucets include ceramic cartridges from from Kerox Kft, a Hungarian manufacturer and Sedal S.L.U. Sedal is chartered in Spain but manufactures in China at two facilities, one in Jiangmen and the other in Kaiping.
The Kerox cartridge is considered among the best made. Other faucet brands known to use this cartridge include
The Sedal cartridge is popular among Chinese faucet companies that manufacture for European and North American markets. It is not considered one of the best of the world's ceramic cartridges, but it is a solid performer. We judge it to be an adequate cartridge that should give leak-free service for many years. But, if it should require replacement, it is widely available from third-party replacement parts suppliers.
The faucets were available in just four finishes: brushed nickel, oil-rubbed bronze, polished chrome, and stainless steel. Not every faucet was available in all four finishes. There was no option for any special finishes.
For more information on the types of fau^shy;cet finishes and their advantages and drawbacks, see Faucet Finishes.
Ruvati boldly displayed an emblem trumpeting its "Limited Lifetime Warranty" on its website. But, the lifetime warranty applied only to sinks. Faucets and accessories were backed by a 1-year limited warranty.
For more on understanding and interpreting fau^shy;cet warranties, see Understanding Faucet Warranties.
Our initial experience with Ruvati customer service was that it was responsive and helpful. However, it has declined over the years. All of our recent calls to Ruvati were answered by automated voice mail and while Ruvati will eventually return calls, it can take several days. The Better Business Bureau rates the company an A on a scale of A+ to F based on its handling of complaints since the business was accredited by the BBB in December 2013 — down from A+ at our last update in 2018.
Ruvati is a marketeer and marketers usually do not have an organized replacement parts program that includes an in-depth inventory of spare parts for current and discontinued faucets. The typical ad hoc solution to the spare parts problem is to scavenge parts from other faucets still on the shelf as needed, but if the faucet is no longer in inventory, there may no parts available.
At one time Ruvati faucets were certified as complying with North American safety, reliability, and lead-free standards, but the certifications were allowed to expire some years ago and were not been renewed.
Chinese faucets similar to Ruvati include the following.
We will not update our report on this company unless it once again begins selling sink faucets. But, if you have experience with Ruvati faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.