Randolph Morris Faucets Review & Rating Updated: 07/06/23

Summary
Imported
Taiwan Flag
Taiwan
Randolph Morris Incorporated
395 Oak Hill Road
Mountain Top, PA 18707
877-868-1369
Rating
Business Type
Product Range
Kitchen, Bath and Laundry Faucets
Certifications
Street Price
$120 - $200
Warranty Score
Cartridge
5 years1
Finishes
5 years
Mechanical Parts
5 years
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No2

Warranty Footnotes:

1. "Randolph Morris faucets and fixtures are warranted to be free of manufacturing and mechanical defects for a period of five years from date of purchase provided the products are installed by a qualified licensed plumber..."
2. The warranty is missing quaifying language required by the U.S. Mag­nu­son-Moss War­ranty Act.
Download/Read/Print the Ran­dolph Mor­ris fau­cet warranty.
Learn more about faucet warranties.

This Company In Brief

Randolph Morris is a private brand owned by Ran­dolph Mor­ris Incorporated, a Pennsylvania business corporation.

It is the store brand under which Vintage Tub & Bath imports and sells fau­cets, sinks, bathroom, and kitchen fixtures, and bath accessories.

The fau­cets are stylish and competitively priced but the mechanics and components are about average and the warranty is decidedly below average.

Randolph Morris is a brand name under which VTB, Inc. trading as Vin­tage Tub & Bath, imports and sells fau­cets, sinks, bathroom and kitchen fixtures, and bath accessories. The brand is owned by Ran­dolph Mor­ris In­cor­por­at­ed, a Penn­syl­van­ia business corporation.

The private brand was launched in 2003 as a low-cost line of vintage bathroom fixtures such as bathtubs, sinks, and toilets to provide an alternative to the relatively high-priced name-brand products sold by the company.

It has since expanded into many other products, including bathroom sink and kitchen fau­cets.

The Company

Founded in 1992 (or 1993, accounts vary) by Nor­man A. Dick, the sole owner and current CEO of VTB, Inc.

The company is an online retailer that sells bathtubs, drains, fau­cets, showers, sinks, toilets, furnishings, lighting, and personal care products.

It also offers kitchen appliances' cabinet hardware' home décor products' garden furniture, accessories, and accents; even radiant floor heating.

It sells primarily through its proprietary website Vin­tage Tub & Bath.

The company's chief competitors, with very similar business models, are

These companies sell similar home décore products including their own private-label lines of fau­cets, showers, tubs, and accessories.

Faucet Manufacturing and Construction

All Randolph Morris fau­cets are made by Rin Shing Metal Co., Ltd. of Taiwan.

The company is a well-known fau­cet manufacturer. It also supplies

The fau­cet mechanics are about average or a little above.

While the fau­cet bodies are typically brass, handles, baseplates, and shrouds are sometimes a less expensive zinc-aluminum alloy called ZAMAK.

The company's fau­cet cartridges are manufactured by a well-known cartridge manufacturer in Taiwan which has earned a solid reputation for good quality ceramics at a reasonable cost. Not the world's best cartridge but certainly good enough.

For some fau­cets, Rin Shing uses core and shell construction in which the fau­cet innards (core) that handle water flow are used in several fau­cets, changing just the outer skin (shell) for a different, sometimes radically different, look.

Core and shell is a fau­cet construction technology increasingly used to manufacture good-quality mid-priced and economy fau­cets.

It allows the shell, usually consisting of the body and spout, to be made of common brass rather than much more expensive lead-free brass because water never touches the shell material.

Water in contact with lead brass can pick up lead, a toxic substance, particularly to children.

Other companies converting to core and shell construction include major U.S. producers such as

Faucet Collections

The Randolph Morris fau­cet collection has been assembled by someone with an eye to coordinating styles but there is nothing unique or original about the individual fau­cets themselves.

These are relatively inexpensive, generic Asian fau­cets. They are not custom faucets, designed by or especially for the Randolph Morris brand. They are selected from Rin Shing's

For example, the Ran­dolph Mor­ris RMNAB830 kitchen Faucet is in the Rin Shing catalog as the 791 8" single handle kitchen fau­cet. The RMNAB511ML bridge-style kitchen fau­cet is listed by Rin Shing as the 728-1 fau­cet.

The collection is relatively small, under 25 bathroom sink and kitchen base model fau­cets. These are expanded to nearly 100 fau­cets on the company website by assigning each finish a separate model number.

(Faucets are being added to all the time, however, and may include many more fau­cets by the time you read this.)

Faucet Finishes

The company website shows 23 available fau­cet finishes.

No one fau­cet is offered in all twenty-three finishes. Some finishes like Mahogany Bronze, Pewter, and Thunder Gray are not available at present on any fau­cet. They were available in the past and may be once again in the future.

A typical fau­cet is offered in 3 to 6 of the 23 stated finishes. The company website does a good job of indicating the finishes available for each fau­cet but does not identify the process used to produce a finish.

The type of finish is important information. It tells you how long a particular finish will last, how much work will be required to maintain it, and how susceptible it is to damage in ordinary use in a bath or kitchen.

Physical Vapor Deposition (PVD) finishes are the most durable – 10 to 20 times more scratch-resistant than electroplated chrome according to some estimates. They are also not affected by most household chemicals. In our experience, they are largely invulnerable to harm.

Electroplating is also a tough finish that will stand up to most abuse, but its durability depends on the metal used as the finish. Chrome is durable, nickel less so because it is inherently a softer metal (the reason chrome replaced nickel as the fau­cet finish of choice early in the 20th century).

A powder coating is a dry paint applied in a powdered form and then heated in an oven to cure. It is considered no better than semi-durable, slightly more durable than the finish on your car.

Synthetic lacquers are tougher than natural lacquers, but even more vulnerable to damage than powder coatings. Clear lacquers may be applied to bare brass to prevent the native brass from tarnishing as in the company's Polished Brass finish.

For more information about fau­cet finishes, including their durability and longevity, see Faucet Basics, Part 5: Faucet Finishes.

Randolph Morris Website

The Vintage Tub website is very visual and well-designed with intuitive, menu-driven, navigation that is fairly easy to master.

The information provided about each fau­cet is comprehensive but not quite adequate for an informed fau­cet-buying decision. For most fau­cets, this includes the fau­cet material, available finishes, cartridge type (but not source), and several views of a fau­cet to help the reader fully visualize the fau­cet.

Most faucet listings link to downloadable specification sheets, installation instructions, an exploded parts diagram, and a dimensioned drawing. some, however, don't include one or more of these links.

Filters are available to help a user drill down to a suitable fau­cet. Overall, they worked well, although the filter list at the left side of the fau­cet page was not displaying properly on the two days on which we tested the site. The filter list was often truncated and obscured by text leaking over from adjacent parts of the page.

Filters allow the user to select for brand, style of fau­cet, handle style, installation type, finish, and price range.

Faucet Warranty

The 5-year warranty offered on Ran­dolph Mor­ris fau­cets is one of the weakest among fau­cet companies that import from Taiwan and China.

The warranty is poorly drafted and clearly not by a lawyer. A lawyer would not have omitted nearly every single one of the provisions required in a consumer warranty by the federal Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2301) This is a cut-and-paste warranty in which provisions from other warranties were cobbled together without understanding their full legal import or even whether they are consistent.

Almost the first thing our lawyer panel noted is that it is never disclosed which company is offering the warranty, Ran­dolph Mor­ris Incorporated or VTB, Inc., or both. The identity of the company providing the warranty is one of the things that must always be disclosed in the warranty document. Here it is not.

The warranty starts with

"All Randolph Morris items are warranted to the original owner to be free of manufacturing and mechanical defects.

leaving the length or duratation of the warrnty a mystery.

Scrolling down the page past several banners, we find one that mentions fau­cets (shown at right).

It hints at but does not actually state that fau­cets are limited to a five-year warranty.

Hinting is not enough. Mag­nu­son-Moss requires a clear and conspicuous

"… description of products … covered by [the warranty] … and the time period or other measurement of warranty duration." (16 CFR § 701.3(a))

The banners are conspicuous without a doubt, but the import of their content is anything but clear.

Another oddity in the warranty is its requirement that all products to be installed by a "qualified licensed plumber." We can see the benefit of having plumbing products install by a plumber. Improper installation is one of the leading causes of warranty claims. But, the advantage of a "qualified licensed plumber" installing a vanity cabinet or lighting fixture is much less obvious.

A cabinetmaker or electrician might be a more appropriate choice. In fact, in most localities a "qualified licensed electrician is the only tradesman that can legally install electrical fixtures.

The warranty does not indicate what penalty, if any, applies if a product is not installed by a plumber.

The company provides a link to the warranty on every fau­cet page of its website, so at least the warranty is easy to find. Other fau­cet companies should adopt this sensible practice (especially since it is now required by federal regulations).

Interestingly enough, other companies that sell Rin Shing fau­cets offer much stronger warranties.

Huntington Brass, for example, warrants its Rin Shing fau­cets for as long as the original buyer "owns their home," Signature Hardware guarantees them for twenty-five-years, and Kingston Brass for 10 years.

Evidently, these companies have more faith in Rin Shing's fau­cet quality than does Ran­dolph Mor­ris.

There is a message for you in the anemic Raldolph Morris faucet warranty. The company's management is telling you that it has almost no confidence in the durability or longevity of Raldolph Morris fau­cets. The company is not willing to bet its own dollars that the fau­cets will last for more than five years. If they do, great. But, if not, the company does not want to pay for it.

So, if six years down the road your valve cartridge drips, the finish peels, or the side spray no longer sprays, the problem is yours and yours alone to deal with. Ran­dolph Mor­ris will do no more than sell you the parts to fix it — if it has the parts, and replacement parts may be a problem.

For more information how to read and interpret fau­cet warranties, see Faucet Basics, Part 6: Understanding Faucet Warranties. Warranties are a wonderful and reliable sorce of no-bull information about a faucet company and its faucets but you will need to know what to look for.
To learn how to enforce a faucet (or any other consumer product) warranty, go to The Warranty Game: Enforcing Your Product Warranty.
Download/read/print our Model Limited Lifetim Residential Warranty (US/Canada).

Replacement Parts

The company does not have an organized in-depth replacement parts program. According to a customer agent, its only source for parts is to scavenge parts from other fau­cets as needed, order the part from its supplier in Taiwan, or if the fau­cet is no longer being made, to replace the entire fau­cet during the warranty period with a "comparable" fau­cet (assuming there is a comparable fau­cet available).

After the warranty period, you can forget about parts unless the company happens to have a left-over fau­cet from which it can scrounge. In consequence, the odds are good that if your Ran­dolph Mor­ris fau­cet breaks years in the future there will be no parts to fix it.

Customer Service

The company's pre-sale customer service is very good, as one would expect from a company that sells most of its merchandise online.

Post-sale support, however, is not quite as good, not because agents are not willing and ready to help, but because they don't actually know that much about Ran­dolph Mor­ris fau­cets.

They can help with warranty claims and replacement parts, but not much else. If you need technical support, for example, with an installation problem, you are on your own. Customer service representatives have no technical knowledge and cannot provide the needed assistance.

The company is accredited by the Better Business Bureau and is pledged to the Bureau's high standards of business ethics. It is rated A+ by the BBB or a scale of A+ to F for its prompt resolution of customer issues.

Testing & Certification

Comparable Faucets

Imported Asian-made fau­cets comparable to Ran­dolph Mor­ris fau­cets include

Conclusions

Despite the weak warranty and questionable availability of replacement parts, We judge these fau­cets to be a reasonable value and worth a look if you need an economy fau­cet for a little-used guest bath or powder room sink. The fau­cets are just what the company advertises them to be: reasonable quality imported economy fau­cets.

They are certainly not the world's best fau­cets but they are priced accordingly and, as a rule, priced somewhat below similar fau­cets sold by other importers of legal Taiwanese and Chinese fau­cets.

But, bear in mind that if you buy one of these fau­cets you are taking a chance on its long-term reliability. After five years, the risk of a faucet failure is all yours. If you accept that risk, then these fau­cets may be a viable option for you. If not, you should look elsewhere.

We are continuing to research the company. If you have experience with Ran­dolph Mor­ris fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.