Premier Faucets Review & Rating Updated: 04/02/21

Summary
Imported
China Flag
China
Interline Brands, Inc.
a division of
Home Depot
801 West Bay Street
Jacksonville, FL 32204
(866) 745-4010
Rating
Business Type
Product Range
Kitchen, Bath, Prep and Bar Faucets
Certifications
Brands
Premier
Street Price
$30 - $190
Warranty Score
Cartridge
lifetime1
Finishes
None
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No

Warranty Footnotes

1. "All parts of the faucet are warranted to be free from leaks or drips during domestic use for as long as the original consumer purchaser owns this product." The company does not guarantee against manufacturing defects or cosmetic defects such as problems with faucet finishes.


Read the Premier faucet warranty.

Learn more about faucet warranties.

This Company In Brief

Premier is a faucet brand originally owned by Interline Brands, Inc. one of the largest wholesale distributors and direct marketers of maintenance, repair, and operations (MRO) products for non-industrial businesses in the U.S.

Premier is just one of its many brands, and faucets just one of the thousands of different products it sells. The faucets are made in China by reputable manufacturers.

Premier is a faucet brand once owned by Interline Brands, Inc. founded in 1978, and once one of the largest wholesale distributors and direct marketers of maintenance, repair, and operations products for non-industrial businesses in the U.S. Interline was purchased by the Home Depot in 2015. It is now in the process of being integrated into Home Depot Pro, Home Depot's wholesale operation distributing maintenance, repair, and operations (MRO) products for non-industrial businesses in the United States.

Premier was just one of its many brands, and faucets just one of the thousands of different products it sold. None of its fourteen major brands such as AmSan, JanPak, Wilmar, Trayco, or Copperfield, is a household name but if you are the custodial manager of a large apartment complex, office building, or public school, you will probably know them well.

You may get to know them better. In 2015 the Interline was acquired by to "bolster its sales to the professional building and repair market." Premier faucets have shown up in Home Depot stores but they are still sold primarily through Interline distribution centers and over the Internet.

Home Depot Pro, headquartered in Jacksonville, Florida, is one of the largest wholesale distributors and direct marketers of maintenance, repair, and operations (MRO) products for non-industrial businesses in the United States. The Home Depot Pro distributes a broad range of products such as HVAC, janitorial supplies, plumbing supplies, and security supplies.

Source: Wikipedia

Warehousing and fulfillment have been consolidated. Interline's subsidiary Barnett Brass & Copper, Inc. has taken over much of the warehousing, distribution, and order fulfillment functions formerly handled by Home Depot's captive distribution company, Your Other Warehouse, LLC acquired by Home Depot in 2001, which appears to be merging into Barnett.

Barnett, and even Interline itself, is in flux. It appears to be in the process of changing its identity to Home Depot Pro. Both the Barnett and Interline websites now redirect to the Home Depot Pro site.

Barnett handles the distribution of Home Depot's "outside-of-store" faucet brands: Premier has bow been added to these outside brands.

We saw a surge of Premier faucets in Home Depot stores between 2017 and 2019. The surge has receded. Home Depot at our last check listed three Premier Concord faucets in its on-line inventory. None were in stock. Other sellers like Wayfair and Amazon either no longer sell the brand or are also "out of stock".All of the other online sellers we looked at were also not selling the brand any longer or had no stock.

All of this suggests that Home Depot intends to discontinue the brand. In typical Home Depot fashion, no announcement will be made. The faucets will simply disappear. By our next update to this report, we expect the brand to be history.

Premier faucets are imported, primarily from China. Over our look-back period of five years, the faucets have been manufactured by:

Interline has never claimed to be a manufacturer or designer, or that Premier faucets are created exclusively for the Premier collection. It claims to be just what it is, a distributor of an attractive selection of bath- and sanitary wares in coordinated collections that include faucets. The faucets are generic Chinese, straight out of each manufacturer's They are not in any way distinctive in style or quality from the Chinese faucets sold by a dozen other importers.

The style range runs the gamut from traditional to very contemporary in ten collections. Some are very nice. The Union Square collection (see image above), for example, is a graceful Art Deco design suitable for any heritage bathroom from the Arts and Crafts era. The Charlestown is clearly Colonial but would also work in a Victorian bathroom or kitchen. The Bayview collection seems to favor 1980s faucet styles and remind us of the faucets of the period.

Some collections include kitchen as well as bath faucets, some just bath faucets and matching accessories. The only kitchen accessory we can find in the collections are soap dispensers. The bath collections, however, generally include showers, towel racks, and toilet paper holders.

The company offers a variety of (PVD) finishes. Every faucet seems to be available in polished chrome. What other finishes are available depends on the finishes offered by the actual manufacturer. Generally, however, polished nickel, satin nickel, and some form of bronze are available with most faucets. PVD finishes are the latest technology for faucet finishes involving depositing a dense layer of metal on the faucet that is so tough that it is estimated to be 20 times more durable than the standard electroplated chrome finish.

Premier's website is gone. We praised it during our last update to this report as being especially well-done — easy to navigate and full of useful information. It now redirects to the website where we found just a few Premier faucets among a host of Premier repair parts. The listing is very sparse. To show how sparse, we have reproduced a typical faucet listing at left.

Clicking on the thumbnail image displays a larger image, but that is the sole link. there are no links to information commonly provided as downloadable .pdf documents: detailed specifications, an exploded parts diagram, a dimensioned drawing, or installation instructions.

The company guarantees its faucets against leaking for the lifetime of the original owner but oddly does not guarantee its PVD finishes or against mechanical failure (unless it causes a leak or drip). So, if the handle breaks off but the faucet still does not leak, you are on your own.

Anything less than a lifetime guarantee for a finish prompts the question: What's wrong with the finish? In this case, probably nothing. PVD finishes are very durable and very hard to damage, so we can see no obvious reason not to guarantee the finishes forever. We think management needs to reconsider this goofy policy. In any event, for not guaranteeing its finishes or against mechanical defects that do not cause leaks, the company lost points in our ratings.

The Premier faucet warranty does not even come close to meeting the minimum requirements of the federal Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2301). It is not, as a consequence, a legal U.S. consumer product warranty.

Customer support from Barnett is sterling, as would be expected of a company that has been in the business of supporting its products for a long time. Customer service agents know the products and are refreshingly candid about the company's warranty policies.

Imported faucets comparable to Premier faucets include: We are continuing to research the company. If you have experience with Premier faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.