Phylrich Faucets Review & Rating Updated: 10/10/23
1261 Logan Ave
Costa Mesa, CA 92626
Warranty Footnotes1. "[A]s long as the original purchaser owns the house in which they are installed"2. All parts required for the faucet to function.
Download/Print the Phylrich faucet warranty.
Learn more about faucet warranties.
This Company In Brief
Phylrich faucets are made by Escalette, LLC, a California manufacturer of brass fittings owned by Geoff Escalette who, with his father, founded the luxury faucet company now owned by Masco. The faucets are hand-crafted, high-quality bath and kitchen faucets along with showers and brass accessories such as towel bars, toilet paper holders, grab bars, and hooks that complement most of its faucet styles.
If your notion of the ideal bathroom or kitchen faucet is a little gem of fine craftsmanship made in the U.S.A., you need to take a close look at Phylrich faucets.
Phylrich is a line of hand-crafted, high-quality bathroom and kitchen faucets and accessories. Phylrich also manufactures showers and tub faucets and a complete line of bath accessories including towel bars, toilet paper holders, grab bars, and hooks that complement most of its faucet styles.
Founded in 1959 as Phylrich International and based in Burbank, California, the company was purchased by Elkay Manufacturing in 2005. Elkay, whose specialty is manufacturing stainless steel sinks, has its own Elkay faucet brand and was never able to carve out a place for Phylrich in its lineup of decorative plumbing products.
In 2012 Elkay sold Phylrich to Escalette LLC, the owner of RSS Manufacturing, LLC, a successful California manufacturer of brass fittings and fixtures for the automobile and plumbing industries as well as military and aerospace applications. By adding Phylrich to its product line, Escalette fully capitalizes on its existing capacity to manufacture high-quality brass fixtures.
The owner of Escalette, LLC, Geoff Escalette, has already made his mark in the faucet industry as a co-founder of BrassTech, Inc., maker of in 2002 at which time he started RSS Manufacturing to return to his roots as the manufacturer of high-quality machine parts for the military and auto industry.
With the acquisition of the assets of Phylrich, Escalette also agreed to assume responsibility for all past warranty claims and to provide customer service and replacement parts for Phylrich faucets manufactured prior to the change in ownership. Escalette stated in its acquisition announcement that it intends to "carry on the Phylrich tradition of providing high-end plumbing products for the home."
Elkay started the process of moving Phylrich manufacturing overseas. Under Escalette, operations have been moved back to the U.S. Escalette operates its factory and company headquarters in Costa Mesa, CA. (Tour the Escalette Factory).
As the company's literature says, Phylrich faucets are "truly made in the U.S.A.". Design, engineering, prototyping, forging, casting, machining, fabricating, finishing, polishing, quality control, packaging, shipping, customer support, and the employee cafeteria, all in America.
Phylrich faucets were traditionally pieces of Baroque art with hand-chased and engraved finishes in everything up to and including gold, crystals, and semi-precious stones. This was the faucet for the quintessential Hollywood boudoir look. Escalette has toned down the more extreme styles and revamped the line to feature more conventional designs.
The valves in two-handle faucets are all-brass ceramic disk cartridges from Anton Traenkle GmbH & Co KG, one of the best in the business, also used in some faucets made by Mixing cartridges for single handle faucets are manufactured by S.T.S.R. S.r.l., (Studio Tecnico Sviluppo e Ricerche), a well-regarded Italian ceramics company that also supplies cartridges used by
Twenty-five finishes are available. They are gathered into two groups. Group 1 contains basic finishes and Group 2 special finishes. Group 2 finishes are available at an additional cost. The cost is specified for each faucet on the company website.
The warranty is entitled "Limited Lifetime Warranty" although very little of a faucet is guaranteed for a lifetime: the ceramic cartridge and certain finishes. The parts required to keep the faucet operation other than the cartridge, which the warranty calls "mechanical parts" are guaranteed for 10 years.
Most finishes are and have a lifetime warranty. Only polished chrome seems to be . It also has a lifetime warranty. Antique brass, satin nickel and satin brass are coated with a clear lacquer. These finishes have a 10-year warranty. Uncoated brass, French brass, and polished copper are . Living finishes have no warranty.
The Phylrich website has a nice feature to facilitate visualization of its finishes. Every faucet is displayed with a finish chart. Click on a finish and the faucet is displayed in that finish. Other faucet company websites have a similar feature, but this is the easiest to use we have found. (Preview Phylrich finishes on the company website.)
The warranty largely complies with the Magnuson-Moss Warranty Act (15 U.S.C. §2308), the federal law that dictates the content and form of consumer product warranties. Two things about the warranty are problematic.
The first is the failure to define the term lifetime. Some parts of a faucet are warranted for a lifetime, but the Phylrich warranty never explains what lifetime it has in mind. The term is not self-defining. It could mean the lifetime of the buyer, the lifetime of the faucet, even the lifetime of the company. Without a clear and precise definition of lifetime, the term is ambiguous.
The interpretation rules of Magnuson-Moss make short shift of ambiguous terms. They must always be construed to favor the consumer. So the buyer would be accorded the longest lifetime possible.
The second problem is the warranty's attempt to exclude coverage by state law warranties with the following language:
"This Limited Warranty is expressly in lieu of any other warranties, expressed or implied, arising by law or otherwise, including without limitation, any implied warranty of merchantability or for a particular purpose."
The approach adopted by Magnuson-Moss is that company warranties supplement but do not replace state law implied warranties merchantability and fitness for purpose. Implied warranties cannot be excluded in their entirety.
In a limited warranty the company can restrict the duration of state law warranties to the duration provided in its written warranty. So, Phylrich can lawfully restrict the duration of these implied warranties as they apply to the mechanical parts of the faucet to the same ten-year term provided in its written warranty. But, and it's a big "but", the language of the warranty must clearly state that intention.
Phylrich's attempt to exclude state law warranties in their entirety fails and can be ignored. Per Magnuson-Moss, it is void and without effect. Any attempt to restrict the duration of state law warranties also fails because the warranty lacks the clear statement of an intent to restrict the duration of these warranties.
The website is crisply designed with intuitive navigation. Faucets are displayed in collections that include shower sets, tub fillers, and accessories such as towel bars, toilet paper holders, grab bars, and various robe hooks. Faucets are generally illustrated with one 3/4 view and several close-up views of the various details and features of the faucet.
Faucet specifications are detailed in a downloadable (.pdf) specification sheet that includes a dimensioned drawing, the faucet's certifications, and a list of standard finishes (again) but no information about the faucet's valve cartridge.
Installation instructions and no exploded parts diagram are available for most faucets as a .pdf download. Installation instructions are useful for plumbers who can anticipate any installation issues, and a parts diagram makes it easy to visualize how the faucet goes together. The diagram usually comes in the box with the faucet but it's nice to have one in advance of ordering the faucet.
The Phylrich warranty is described as a "limited lifetime warranty", but only ceramic cartridges and the polished chrome finish are guaranteed for a lifetime. Mechanical parts are guaranteed for just ten years as are powder-coated finishes. The term mechanical parts means all of the moving parts of a faucet required to make it function.
Living finishes, which are by their very nature are expected to stain, mar, fade, scratch, and discolor over time, are not guaranteed. This is normal. No one guaranteed living finishes. So, if you don't want your finish to stain, mar, fade, scratch or discolor, make very sure that it is not a living finish.
The term "lifetime" as applied to ceramic cartridges is defined as lasting "as long as the original purchaser owns the house in which [the faucets] are installed." This wording means that a faucet remains covered by the warranty as long as it stays installed in any house now or the future owned by the original buyer. If the buyer moves to a new house and takes the faucet with him or her, the warranty continues to apply.
Phylrich customer service is very good once you get a representative on the line. Quite often, however, none is available and you will have to await a callback. Service agents often could not answer our questions and had to refer the inquiries to others in the company. We rate the service good, but not exceptional.
The Better Business Bureau has no record for the company. This usually means that the BBB has never received a complaint about Phylrich. But, it also means that the company is not accredited by the BBB.
Phylrich's terms of sale are strict and customer experience suggests they are inflexible. Changes to faucet orders and order cancellations must be made within five days. Orders for special finishes cannot be canceled or changed at all. Claims for faucets missing parts or delivered damaged must be made within 5 days of receipt of the faucet. Returns require a return authorization issued by customer support and the customer must pay for return shipping.
These are unblushingly luxurious, high-end faucets. If you are remodeling a premium bath, or just want that one indulgent luxury item to finish off a more modest re-do, Phylrich is a line of faucets you might consider. The design and quality are excellent, and the fact that they are "truly" made in the U.S.A. adds a little something to the line.
We are concerned about the company's finishes, however. Traditionally, powder coatings do not have the durability of electroplated or finishes, which may explain the relatively weak 10 year warranty on Phylrich's finishes.
Faucets that compare to Phylrich include
We are continuing to research the company. If you have experience with Phylrich faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.