Ferguson House-Brand Faucets Mirabelle • Miseno • Proflo Review & Rating Updated: 01/08/22

Summary




Imported
ChinaFlag
China
TaiwanFlag
Taiwan
IsraelFlag
Israel
Ferguson Enterprises, Inc.
PO Box 2778
12500 Jefferson Avenue
Newport News, VA 23602
(800) 221-3379
Rating
Business Type
Product Range
Kitchen, Bath, Prep and Bar Faucets
Certifications
Street Price
$40 - $850
Misceno & Mirabelle Warranty Score
Cartridge
lifetime1
Finishes
Lifetime
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No

Warranty Footnotes:

1. In the Mirabelle and Pro-Flo warranties, the term lifetime is defined as "FOR SO LONG AS THE FAUCET IS USED IN ITS ORIGINAL RESIDENTIAL INSTALLATION." The Miseno warranty does not define the term. In consequence a court must interpret it as providing the longest duration possible, probably the lifetime of the faucet.

Download the Mirabelle warranty.
Download the Misceno warranty.
Download the Pro-Flo warranty.


ProFlow Warranty Score
Cartridge
1 Year
Finishes
1 Year
Mechanical Parts
1 Year
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No
Read the ProFlo warranty.

Learn more about faucet warranties.

This Company In Brief

Mirabelle, Miseno, and ProFlo® are brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary wares, including kitchen and bath faucets through its affiliated stores and internet retail sites.

Mirabelle and Miseno are the company's designer lines and ProFlo® its economy line.

The collections are extensive with a broad range of styles and prices. Overall, we judge the quality to be average to good and a good to very good value.

Mirabelle, Miseno and ProFlo® are the brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary-wares, including kitchen and bath faucets. Mirabelle and Miseno are the company's designer lines, and ProFlo is te economy line, although there is considerable price overlap. Mirabelle and ProFlo are sold at all Ferguson outlets, including its affiliated brick and mortar plumbing supply stores and on its captive websites: Build.com, FaucetDirect.com and Faucet.com. Miseno is sold only on Ferguson websites.

Ferguson is the largest distributor of residential and commercial plumbing supplies, pipe, valves, and fittings in the U.S. through some 1,350 locations. It sells primarily to the trades but will also sell retail to homeowners.

The company has been wholly owned by UK-based Ferguson PLC (formerly Wolseley PC) since 1982. Wolseley, founded in Australia as an engineering company, is now a multi-national distributor of plumbing fixtures, fittings, pipes, and supplies to the professional market, and the largest in the world. In 2017 the company changed its name to Ferguson PLC to "reflect the primacy of operations in the United States." Wolseley Canada sells Mirabelle and ProFlo® in that country.

Ferguson's retail operations have undergone significant changes since the company acquired in 2016. One of the changes is that Mirabelle, once a house brand belonging to Build.com has been converted to a Signature Hardware store brand. The name, Mirabelle, is being retired. Mirabelle faucets will become Signature Hardware faucets.

The process is well underway but by no means complete. The former Mirabelle website redirects to the Signature Hardware website. We expect the number of Mirabelle faucets to slowly decrease as the products are shifted to Signature Hardware and assume the Signature Hardware name and new model numbers. Ferguson, however, will honor its warranty on Mirabelle faucets for as long as individual warranties are in effect.

Miseno and Mirabelle faucets are largely interchangeable, even having the same model prefix: "MI". In some cases, the same faucet is sold both as a Mirabelle and as a Miseno faucet. Ferguson buyers have assembled a broad and eclectic collection of faucets under the Mirabelle brand. The company describes the collection as featuring "sensible sophistication". We have no quarrel with that description.

The faucets are manufactured in Asia. They re not custoom-designed. The faucets are selected out of each manufacturer's .

Over our look-back period of five years, Ferguson's faucets have been manufactured by

In the past, some Miseno faucets were obtained through As of the date of this report, Giagni has been phased out of the supply chain.

Mirabelle faucets were at one time also manufactured by , a Portuguese company of very good faucets. Cifial has withdrawn from the North American market and no longer manufactures faucets for Ferguson.

Every Ferguson faucet seems to be available in polished chrome. What other finishes are available depends on the finishes offered by the actual manufacturer. Generally, however, polished nickel, satin nickel, and some form of bronze are available on most faucets.

Mirabelle and Misceno have separate warranties. Both have been substantially improved since the early years of the two brands. Both now offer a "lifetime" warranty which is about average for the industry for the extent of its coverage. But neither complies with the minimum requirements for consumer product warranties mandated by the Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2308). This statute and the regulations issued by the Federal Trade Commission found at 16 CFR Part 700 through 703 dictate what a consumer warranty may and may not contain.

The principal issue with the Mirabelle warranty is that while it seems that the company intended to provide a limited warranty, the way the document is written what has been provided is a "full warranty" as that term is defined in Magnuson-Moss. A full warranty gives the consumer many more protections and voids many of the limitations and exclusions contained in the Mirabelle warranty.

For example, the warranty seeks to preclude the consumer from any warranty protection under state law implied warranties of merchantability or fitness for purposes – warranties that may provide the consumer with better remedies than the Mirabelle warranty. Such an exclusion, however, is prohibited in full warranty by Magnuson Moss. It also seeks to cap its liability at the cost of the faucet and to exclude labor costs and consequential or incidental damages. None of this is allowed in a full warranty. A full warranty requires the company to pay all of the costs of repairing or replacing a defective faucet including the cost of plumbing labor. It also requires the company to compensate the consumer for losses from consequential or incidental damages.

Consequential and incidental damages are those other than the defect in the fau­cet itself. For example, your Ferguson fau­cet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". If you need to hire an appraiser to estimate your economic loss, the appraiser's fees are an "incidental damage". Collectively, consequential and incidental damages are called "indirect" or "special" damages;

Its definition of "lifetime" in the Mirabelle warranty is "for so long as the faucet remains in its original residential installation." The lifetime guarantee is made to the "original consumer purchaser" but there is no requirement that the purchaser continue to own the faucet for the warranty to remain effective. These provisions may have some odd consequences.

The Misceno warranty is also filled with oddities that Ferguson probably did not intend. Clearly, Ferguson intends the warranty to be a limited warranty. But, whether it is a limited warranty is problematic. It meets some of the criteria that make a warranty limited but misses others. Assuming that it is a valid limited warranty under Magnuson-Moss, it still has some basic problems.

These are just some of the problems with the warranties. There are others. Their net effect is to throw into question whether the exclusions and limitations Ferguson included in the warranties to protect itself from excessive liability are valid and will be enforced by a court. The answer is probably they would not be. We doubt that Ferguson intended these odd results, so it probably should take another look at its warranty language.

Where Ferguson really shines is customer service. We have been Ferguson customers for many years, and our overall impression of the company is that it is well run and on top of things. Our testing of the service provided after Mirabelle and Miseno sales merely confirmed our earlier judgment.

Our testers put customer service agents through their paces, asking questions about faucets, installation, parts availability, strange problems (all made up, of course), and warranty coverage. Some of our inquiries are fairly difficult and get more difficult with each test we run. The object is to assess attitudes, promptness, and accuracy of the agents' responses; hold times, and how often we have to be referred to a supervisor or technical expert before we get an answer. Our testers, all experienced plumbers or remodeling professionals calling from different parts of the U.S. and Canada (for a Canadian-specific test), have come up with some dilly questions designed to befuddle all but the most knowledgeable. Ferguson's customer support agents are apparently beyond being fuddled.

The company did so well in the initial customer service tests that we repeated part of the testing to ensure it was not a fluke. It wasn't. Mirabelle scored 4.80 out of a possible 5.0. Only two customer service organizations have scored higher: but not by much.

More so than just about any other private brand of faucets, with the possible exception of Mirabelle's faucets run the range of quality from so-so to very good and even excellent. The quality of a Mirabelle faucet is reflected in its price. Costlier faucets tend to be of better quality.

Mirabelle's faucets run the range of quality from so-so to very good and even excellent. The quality of a Mirabelle faucet is reflected in its price. Costlier faucets tend to be of better quality.

Imported faucets made in Israel, China and Taiwan roughly comparable to Mirabelle and Miseno in quality and warranty include

We are continuing to research the company. If you have experience with Mirabelle faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.