Ferguson House-Brand Faucets Mirabelle • Miseno • Proflo Review & Rating Updated: November 22, 2024
Law Requirements
Warranty Footnotes:
1. In the Mirabelle and Pro-Flo warranties, the term lifetime is defined as "FOR SO LONG AS THE FAUCET IS USED IN ITS ORIGINAL RESIDENTIAL INSTALLATION." The Miseno warranty does not define the term. In consequence a court must interpret it as providing the longest duration possible, probably the lifetime of the faucet.
Law Requirements
Read the ProFlo warranty.
Learn more about faucet warranties.
This Company In Brief
Mirabelle, Miseno, and ProFlo® are brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary wares, including kitchen and bath faucets through its affiliated stores and internet retail sites.
Mirabelle and Miseno are the company's designer lines and ProFlo® its economy line.
The collections are extensive with a broad range of styles and prices. Overall, we judge the quality to be average to good and a good to very good value.
Mirabelle, Miseno and ProFlo® are the brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary-wares, including kitchen and bath faucets. Mirabelle and Miseno are the company's designer lines, and ProFlo is te economy line, although there is considerable price overlap. Mirabelle and ProFlo are sold at all Ferguson outlets, including its affiliated brick and mortar plumbing supply stores and on its captive websites: Build.com, FaucetDirect.com and Faucet.com. Miseno is sold only on Ferguson websites.
The Company
Ferguson is the largest distributor of residential and commercial plumbing supplies, pipe, valves, and fittings in the U.S. through some 1,350 locations.
It sells primarily to the trades but will also sell retail to homeowners.
The company has been wholly owned by UK-based Ferguson PLC (formerly Wolseley PC) since 1982.
Wolseley, founded in Australia as an engineering company, is now a multi-national distributor of plumbing fixtures, fittings, pipes, and supplies to the professional market, and the largest in the world.
In 2017 the company changed its name to Ferguson PLC to "reflect the primacy of operations in the United States." Wolseley Canada sells Mirabelle and ProFlo® in that country.
The House Brands
Ferguson's retail operations have undergone significant changes since the company acquired in 2016.
One of the changes is that Mirabelle, once a house brand belonging to Build.com has been converted to a store brand. The name, Mirabelle, is being retired. Mirabelle faucets will become Signature Hardware faucets.
The process is well underway but by no means complete. The former Mirabelle website redirects to the Signature Hardware website. We expect the number of Mirabelle faucets to slowly decrease as the products are shifted to Signature Hardware and assume the Signature Hardware name and new model numbers.
Ferguson, however, will honor its warranty on Mirabelle faucets for as long as individual warranties are in effect.
Miseno and Mirabelle faucets are largely interchangeable, even having the same model prefix: "MI". In some cases, the same faucet is sold both as a Mirabelle and as a Miseno faucet.
Ferguson buyers have assembled a broad and eclectic collection of faucets under the Mirabelle brand. The company describes the collection as featuring "sensible sophistication". We have no quarrel with that description.
The Faucet Manufacturers
The faucets are manufactured in Asia. They re not custoom-designed. The faucets are selected out of each manufacturer's .
Over our look-back period of five years, Ferguson's faucets have been manufactured by:
- (Shenzhen) Globe Union Industrial Corporation (China) is one of the largest suppliers of plumbing and sanitary products in the world, operating over 5 million square feet of manufacturing, assembly, and distribution facilities located on three continents and in nine countries.
- It manufactures faucets at almost all price points from world-class high-style faucets for sold in discount venues such as Costco and Sam's club. Its flagship North American brands are
- For our complete report on Globe Union and its faucets sold in North America, go to
- (Israel). Hamat sells its faucets under the Hamat and Houzer brand brands in North America and manufactures faucets sold by other companies in the U.S. and Canada, however, including
- For our complete report on Hamat and its faucets sold in North America, go to
- (Foshan) Shunde Nokite Plumbing & Sanitary Products Co., Ltd., (China) a manufacturer of good quality stainless steel faucets sold worldwide under the Nokite brand. Nokite also supplies its
- Nokite seems to be Ferguson's primary if not its sole supplier of stainless steel faucets.
- (Jiangsu) L.S.H. Faucet Co., Ltd. (China) an manufacturer that has begun selling faucets in the U.S. under its own
- (Ningbo) Ohishow Sanitary Ware Co. Ltd. (China) established in 1997, Ohishow has been manufacturing plumbing fittings since 2000. Ferguson appears to be its only North Americal customer.
- (Taizhou) Fenghua Brassworks Co., Ltd. (China) established in 1990 is a manufacturer of faucets and bathroom accessories.
- It sells under the trade name Flova, primarily in the U.K. where the brand enjoys considerable popularity.
- In North America, it supplies
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(China) is another of the largest manufacturers of plumbing and sanitary products in the world
The list of faucet companies that buy Lota faucets and faucet components reads like the whos-who of the U.S. faucet industry, including
- Hsien Chang Faucet Co., Ltd. is a Taiwanese manufacturer that makes most of Ferguson's builder-grade ProFlo® faucets.
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Italisa Co. Ltd. (Vietnam) is a manufacturer of brass faucets in Bac Giang Province, northeast of Hanoi.
Its modern factory, opened in 2010, is a state of the art manufacturing facility.
- In addition to finished faucets, the company manufactures faucet parts and components for
In the past, some Miseno faucets were obtained through As of the date of this report, Giagni has gone out of business.
Faucet Finishes
Every Ferguson faucet seems to be available in polished chrome. What other finishes are available depends on the finishes offered by the actual manufacturer. Generally, however, polished nickel, satin nickel, and some form of bronze are available on most faucets.
Faucet Warranties
Mirabelle and Misceno have separate warranties. Both have been substantially improved since the early years of the two brands. Both now offer a "lifetime" warranty which is about average for the industry for the extent of its coverage. But neither complies with the minimum requirements for consumer product warranties mandated by the Magnuson-Moss Warranty Act (15 U.S.C. §2308). This statute and the regulations issued by the Federal Trade Commission found at 16 CFR Part 700 through 703 dictate what a consumer warranty may and may not contain.
The principal issue with the Mirabelle warranty is that while it seems that the company intended to provide a limited warranty, the way the document is written what has been provided is a "full warranty" as that term is defined in Magnuson-Moss. A full warranty gives the consumer many more protections and voids many of the limitations and exclusions contained in the Mirabelle warranty.
For example, the warranty seeks to preclude the consumer from any warranty protection under state law implied warranties of merchantability or fitness for purposes – warranties that may provide the consumer with better remedies than the Mirabelle warranty. Such an exclusion, however, is prohibited in full warranty by Magnuson Moss. It also seeks to cap its liability at the cost of the faucet and to exclude labor costs and consequential or incidental damages. None of this is allowed in a full warranty. A full warranty requires the company to pay all of the costs of repairing or replacing a defective faucet including the cost of plumbing labor. It also requires the company to compensate the consumer for losses from consequential or incidental damages.
Consequential and incidental damages are those other than the defect in the faucet itself. For example, your Ferguson faucet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". If you need to hire an appraiser to estimate your economic loss, the appraiser's fees are an "incidental damage". Collectively, consequential and incidental damages are called "indirect" or "special" damages;
Its definition of "lifetime" in the Mirabelle warranty is "for so long as the faucet remains in its original residential installation." The lifetime guarantee is made to the "original consumer purchaser" but there is no requirement that the purchaser continue to own the faucet for the warranty to remain effective. These provisions may have some odd consequences.
- If I move my Mirabelle kitchen faucet to the bar, the warranty is over even though I still own it and it is still installed in my house. It is no longer, however, in its "original installation" in the kitchen.
- If I sell the house, my warranty continues as long as the faucet is in its original location in the kitchen of the house I once owned.
- The new homeowner does not inherit the warranty. The Mirabelle warranty does not allow the warranty to be transferred to a subsequent owner of the faucet.
- But, the warranty is still active because the faucet is still in its original installation. So, even though I no longer own the house or the faucet, I still own the warranty and can make a valid claim for the benefit of the new owner.
The Misceno warranty is also filled with oddities that Ferguson probably did not intend. Clearly, Ferguson intends the warranty to be a limited warranty. But, whether it is a limited warranty is problematic. It meets some of the criteria that make a warranty limited but misses others. Assuming that it is a valid limited warranty under Magnuson-Moss, it still has some basic problems.
- Limitation on State Law Implied Warranties: Ferguson attempts to preclude the buyer from availing him- or herself of state law implied warranties of merchantability and fitness for purpose.
- Even in a limited warranty, this is not something the company may do and any attempt to do so is void and without effect.
- What Ferguson may do is limit the duration of state implied warranties to the term of its written warranty. So if the written warranty is for five years, the state implied warranties may also be limited to five years. But, and this is a very big "but", the language claiming to limit the duration of state implied warranties must be clearly and unambiguously state that intent.
- In the Miseno warranty, there is no language to that effect at all, so state law implied warranties are not limited in duration.
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The implied warranty of merchantability requires a faucet to reasonably conform to an ordinary buyer's expectations. The warranty of fitness for purpose requires a faucet to furfill its ordinary purpose and any special purpose that the consumer has asked for. Originating under Common Law, these warranties are now statutory in most states usually in the state's Uniform Commercial Code.
- Definition of "Lifetime" Even if there was unambiguous language limiting the duration of state implied warranties to the same duration as the Miseno warranty, there is the lack of definition of the term "lifetime" to content with. Misceno gives the buyer a "lifetime limited" warranty but never explains what it means by lifetime. The term is not self-defining. It could mean the lifetime of the buyer, of course, but it could also mean the lifetime of the faucet or even the lifetime of the company.
- The Mirabelle warranty defines lifetime to mean "for so long as the faucet remains in its original residential installation." So, it is simple to determine when the warranty ends. It ends when the faucet is removed from its original residential installation.
- When does the lifetime warranty provided by the Misceno warranty end? When the buyer dies? When the faucet fails from old age? When the company ceases to exist? We don't know because "lifetime" is never defined.
These are just some of the problems with the warranties. There are others. Their net effect is to throw into question whether the exclusions and limitations Ferguson included in the warranties to protect itself from excessive liability are valid and will be enforced by a court. The answer is probably they would not be. We doubt that Ferguson intended these odd results, so it probably should take another look at its warranty language.
Customer Service
Where Ferguson really shines is customer service. We have been Ferguson customers for many years, and our overall impression of the company is that it is well run and on top of things. Our testing of the service provided after Mirabelle and Miseno sales merely confirmed our earlier judgment.
Our testers put customer service agents through their paces, asking questions about faucets, installation, parts availability, strange problems (all made up, of course), and warranty coverage. Some of our inquiries are fairly difficult and get more difficult with each test we run. The object is to assess attitudes, promptness, and accuracy of the agents' responses; hold times, and how often we have to be referred to a supervisor or technical expert before we get an answer. Our testers, all experienced plumbers or remodeling professionals calling from different parts of the U.S. and Canada (for a Canadian-specific test), have come up with some dilly questions designed to befuddle all but the most knowledgeable. Ferguson's customer support agents are apparently beyond being fuddled.
The company did so well in the initial customer service tests that we repeated part of the testing to ensure it was not a fluke. It wasn't. Mirabelle scored 4.80 out of a possible 5.0. Only two customer service organizations have scored higher: but not by much.
Testing & Certification
More so than just about any other private brand of faucets, Mirabelle and Miseno faucets run the range of quality from so-so to very good and even excellent. The quality of a faucet is reflected in its price. Costlier faucets tend to be of better quality.
Comparable Faucets
Imported faucets made in Israel, China and Taiwan roughly comparable to Mirabelle and Miseno in quality and warranty include
Continuing Research
We are continuing to research the company. If you have experience with Mirabelle faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.