Mico Faucets Review & Rating Updated: 06/17/21
1441 N 73rd St.
Scottsdale, Arizona 85260
Warranty Footnotes:1. Warranty against "manufacturer defects". Faucets carry a "lifetime guarantee of quality" — an expression that is meaningless in the warranty world. The phrase sounds important but it is actually promising nothing.
Read the Mico faucet warranty.
Learn more about faucet warranties.
This Company In Brief
Mico Designs is an importer and distributor of faucets and associated sanitary wares from Taiwan and Italy.
There are a few Mico-designed faucets in the collection left over from the former days when Mico imported mostly European faucets, but most are off-the-shelf faucets designed by the Taiwanese factories that manufacture them.
Mico's warranty is far below the North American standard lifetime warranty.
Mico is a and of imported faucets and associated sanitary wares made in Taiwan and Italy. The company began in Illinois in 1999 as Mico Designs, Ltd., a corporation formed by Michael Stuart Isaacs.
Its original business model combined in-house designs of both classic and contemporary faucets with European manufacturing, using the best available components and processes. Early designers included Mr. Isaacs who created the Hex faucet, and Tom Robbins, the designer of several faucets, including Mico's Ula series (now discontinued).
Until recently the company referred to "our design team" in its literature, vaguely identified as being located somewhere unspecified in the foothills of the Italian Alps. There is, in fact, no Mico design team. Recent Mico designs, such as they are, are the product of the overseas factories that make the faucets. We have not seen a known designer name associated with a new Mico faucet in well over a decade.
Gone too is most of the European fabrication. In 2002 Mico claimed to own "over 50 molds" and to manufacture in Europe, "mostly Germany and Italy". We can find absolutely no evidence that Mico ever manufactured faucets in Germany. But, if it once did, it does not now.
Some Mico faucets were still being made in Italy by Ottone Meloda Manufacturing S.r.l. Ottone is a full-service manufacturer with design and engineering capabilities. It also manufactures a few components for RSS Manufacturing which manufactures the luxury faucet brand,
Mico Designs, Ltd. no longer exists. It was voluntarily dissolved in 2016 and a new limited liability company, Mico Designs, LLC created in Arizona to continue selling the Mico line of faucets. At about the same time Mr. Isaacs formed MCN European Enterprises, Inc., his newer faucet company that also sells Taiwanese and Italian faucets in North America.
The Mico business model is now radically different, Most Mico faucets are now off-the-shelf faucets designed and manufactured in Taiwan. We know that one of Mico's suppliers is Stream Tapware,. There are undoubtedly others that we have not yet identified. These are not faucets designed by Mico or exclusively for Mico. They are right out of the of the Taiwanese companies that make them. The Mico Intel 1106-IL single handle bathroom faucet, for example, is the Stream Tapware Rome Single Lever Lavatory Faucet. The Mico Grand Dame 1200-L3 widespread lavatory faucet is the Stream Tapware Flora 8" Lavatory Widespread Faucet.
Other faucets added to Mico's lineup recently are from Ottone's and include the Mico Dual 3805 faucet sold by Ottone as the Dual faucet. We have not seen a truly original Mico faucet design since 2008. Some of these original designs are still in the Mico inventory, but they are getting rarer. An example is the Mico Hex kitchen faucet, a design patented by Michael Isaacs in 2006 that is still being sold by Mico but the Ula collection by Tom Robinson has been discontinued.
Mico offers a variety of finishes, including in chrome, nickel, bronze, and gold. Not all faucets are available in all finishes. The finishes offered for each faucet depend a lot on the finishes offered by the faucet's manufacturer.
The company suggests that its faucets are reasonably priced because the buyer is not paying a premium for a designer faucet name. Our research shows they are indeed priced somewhat lower than better-known designer brands like but only because they are, with a few exceptions, not true designer faucets but off-the-shelf Taiwanese and Italian faucets. Often stylish, but not original designs.
Mico's warranty is much less than it appears to be. Too many people have read the bold print "Lifetime Guarantee of Quality" but fail to delve into the fine print. If they did, they would find that Mico does not actually guarantee much of anything. The warranty on finishes is just two years. Cartridges are not guaranteed at all. "Mechanical defects" are covered but the length of coverage is not specified.
The warranty does not even begin to comply with the federal Magnuson-Moss Warranty Act (15 U.S.C. §2308), the federal law that dictates the minimum content of and sets the rules for consumer product warranties in the United States. As a result, it is not a legal consumer product warranty under U.S. law.
We judge the warranty to be very substandard for the North American market where the standard warranty covers the entire faucet and finishes for the "lifetime" of the original buyer, usually defined "for as long as the buyer owns the faucet".
The Mico website was collapsed sometime in 2016 to just two pages based on a WordPress template that displays links to downloadable Mico catalogs and a price list, and a blurb about the company. More information may be available to distributors who must log in to view it. We don't know because we are not a distributor.
The catalogs are old. The bath catalog was last updated in 2010, and the newest price list dates from 2011. At one time the Mico website was a model for other faucet companies to follow: easy to navigate and rich with information about each faucet. No longer. Some faucets sold by Mico are also being sold by Mr. Isaacs's new faucet company, MCN European Enterprises. For example, the Mico 7753-SN Simone kitchen faucet is also the MCN 7753-SN Coastline.
Beginning in 2008 we began to see a high level of complaints about Mico, primarily failure to honor its warranty, provide replacement parts or respond to customer concerns, often after several requests. By 2010, Mico, which does less than 1% of Moen's volume of sales, was generating more complaints than Moen and Delta combined. Mico's customer service was the most frequent subject of complaints. We asked the company about it in 2010 and were assured by a company spokesperson that the company was hiring more personnel and that the problem would soon get better.
It got worse.
The wait times to speak to a customer service representative averaged 12 minutes in our test calls in 2016, and as long as 21 minutes. Once we were able to talk to a representative, many of our questions needed a referral to a supervisor, adding more delay to the process of getting help, and indicating that the depth and breadth of product knowledge among the customer service agents needed improvement. When we asked for a call back about an issue, we usually did not get one. E-mail requests and postal letters went unanswered. Of the three instances in which we were told that company owner, Michael Isaacs, "would get back to us", with an answer to our questions, he has gotten back to us exactly never — but at least he is consistent.
In one of our more recent tests, Mr. Isaacs answered the telephone himself. However, he refused to respond to any questions about the company or its products using language that will not be repeated here. Customers have often characterized Mr. Isaacs as "harsh, crude and rude". During another contact, however, he was extremely helpful and charming.
Mico at one time stated on its website1 that buyers "should expect nothing less than the highest standard of quality, design and customer service from Mico Designs" (emphasis supplied). You should indeed expect good customer service but, frankly, Mico does not always provide it.
In the early days of the company, every Mico faucet was tested and certified. By 2010 some faucets were certified, some were not. Now it appears that no Mico faucet is certified. Mico has stopped submitting its faucets for testing and certification to North American standards for confirmation that they are safe, reliable, and free of lead and other toxic materials. These certifications are required by law for a faucet to be used in a drinking water system in the U.S. or Canada.
We can see no reason to buy these faucets. The few original designs are old enough to be in their second decade and no longer particularly distinctive, representing styles available from several other faucet companies. The warranty is woefully substandard as is the after-sale warranty and customer support which has generated a large number of customer complaints.
Taiwanese and Italian faucets that are fully certified to North American standards and known to be free of lead and other toxic substances that are comparable to Mico's faucets include:
All of these faucet companies offer a stronger warranty than the meager two-year finish warranty provided by Mico and all are certified to U.S./Canadian standards and lawful to sell and install in either country. However, the few faucet designs exclusive to Mico will not be available from other companies.
We are continuing to research the company. If you have experience with Mico faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.