Kohler Faucets Review & Rating Updated: December 2, 2023 Best Value Logo Our panel of consu­mers and industry professionals has rec­ognized Kohler fau­cets as a Best Value in luxury fau­cets made or assembled in North America. Read the Best Fau­cet Val­ue Re­port for more information.

Summary
Assembled
USA Flag
in U.S.A.
From Domestic and Imported Parts and Components
and
Imported
China Flag
China
Kohler Co.
444 Highland Drive
Kohler, WI 53044
(800)-4-KOHLER
Rating
Business Type
Product Range
Kitchen, Bath, Prep, Bar, Laundry and Utility Faucets
Certifications
Brands
Kohler
Street Price
$120 - $1,200
Watersense Partner Watersense Partner
EPA Watersense® Partnership is limited to companies that manufacture, assemble, or import water-saving products that are certified to meet strict WaterSense® specifications.
Sustained Excellence Awards are the highest level of recognition and are awarded only to WaterSense Partners that demonstrate consistent outstanding water conservation efforts.
Warranty Score
Cartridge
lifetime1
Vibrant Finishes
Lifetime1
All Other Finishes
1 year 2
Mechanical Parts
Lifetime1
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No3

Warranty Footnotes:

1. "Kohler Co. warrants its faucets.... to be leak and drip free ... for as long as the original consumer purchaser owns his or her home … Kohler Co. also warrants all other aspects of the faucet or accessories and [Vibrant] finishes to be free of defects during normal residential use for as long as the original consumer owns their [sic] home. …"
2. "Non-Vibrant and painted or powder coated finishes … are covered by Kohler Co.'s one-year limited warranty.
3. The Kohler warranty does not comply with the Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2308). See the main text for more detail.

Download/Print the Kohler warranty.

Learn more about faucet warranties.

This Company In Brief

A privately held, family-owned and operated U.S. manufacturer of an enormous line of very good to excellent kitchen and bath fixtures since 1873, Koh­ler has been a consistent innovator in the plumbing and sanitary-wares industry.

Kohler is one of the largest U.S. manufacturers of plumbing and sanitary products, with twelve North Amer­ican factories.

Faucets are an integral part of the Koh­ler kitchen and bath line, ranging in style from ho-hum but very reliable to very stylish (and still very reliable).

Kohler sells over 200 different fau­cets, not including variations possible by changing handles and finishes.

One summer day, in 1883, John Michael Koh­ler, an Austrian immigrant and the proud new owner of the Sheboygan Union Iron & Steel Foundry, took some glass powder and sprinkled it on an iron horse trough from the company's product line that had been heated it to 1,700° F.

The resulting "enamel" coating was so tough and durable that he featured the horse trough as the centerpiece of the company's next product catalog, with a small footnote that read: "When furnished with four legs, will serve as a bathing tub."

As a horse trough, it was not an overwhelming success but as a "bathing tub", it became the foundation of an Amer­ican plumbing empire that is now well into its second century with worldwide scope and annual revenues of nearly $8 billion USD.

This was not the end of Kohler's bathing innovations, however. In 1911 Koh­ler introduced the alcove bathtub with an integral apron – the tub design that replaced the clawfoot tub and dominates Amer­ican bathrooms today.

By the 1920s, Koh­ler had become the third-largest plumbing products company in the U.S.

The Company

Kohler is a privately held, family-owned, and operated U.S. manufacturer of an enormous line of very good to excellent kitchen and bath fixtures and fittings since 1873. Sanitary wares are not its only business, however and it is no longer a single enterprise, but a collection of businesses grouped under the Koh­ler banner.

Collectively, they sell bath and kitchen products, furniture, cabinets, ceramic tile, fabrics, small gasoline and diesel engines, electrical generators, and even gourmet chocolates. One subsidiary owns resort hotels and golf courses, including the original St. Andrews course in Scotland.

Kohler is still one of the largest U.S. manufacturers, with a dozen or so North Amer­ican factories.

Its newest U.S. factory, in Casa Grande, Arizona is expected to start manufacturing composite bath fixtures in August 2023 supplementing the company's existing Vikrell plant in Huntsville, Alabama.

Still, that is just a small fraction of the 50 or so factories Koh­ler owns worldwide, and only 6,000 (15%) of Koh­ler's 40,000 worldwide employees work in the U.S. and Canada.

Faucets are an integral part of the Koh­ler kitchen and bath line, ranging in style from ho-hum but very reliable to very, very stylish (and still very reliable).

Kohler Faucet Manufacturing

Unlike its major competitor, – a company that has been dissected, dismembered, and reconstituted as an entirely new company under Japanese ownership, the core Koh­ler is much the same company it was in 1873 although it has gone through a few name changes since the Sheboygan days.

It is still owned and managed by the Koh­ler family.

Kohler manufacturing, however, is no longer strictly an Amer­ican activity and has not been for many years.

Kohler has gone global and with globalization has come global manufacturing. The company has greatly expanded its overseas production since 1990 making massive investments in acquiring and modernizing foreign factories.

Kohler has a major assembly plant in Mexico, two factories in India, twelve in China, and additional plants in Thailand and Indonesia.

Most of these facilities make fixtures such as bathtubs, sinks, and toilets – basic manufacturing that does not require a lot of advanced technology but does use a lot of manual labor.

But, some make fau­cets, and as a consequence. North Amer­ican Faucet manufacturing has seen a slow but steady migration offshore.

Kohler has cut U.S. manufacturing by 30% since our first review of the company in 2008, reducing its U.S. manufacturing sector workforce by nearly one-third.

Kohler owns three fau­cet factories in China and one in India to produce fau­cets and fau­cet components.

Kohler Mixing Cartridges for Single-Handle Faucets

Kohler mixing cartridges for single-handle fau­cets. The top row shows cartridges made by Hydro­plast S R L, an Ital­ian manufacturer of good to excellent ceramic cartridges. The genuine Koh­ler GP1016515 cartridge shown at left is a standard Hydro­plast B35 cartridge (right). The two are interchangeable.

The bottom row shows KCG 35mm cartridges fau­cet made by Kuch­ing In­ter­na­tion­al Ltd., a ceramics manufacturer in Ta­iwan since 1988. The cartridge on the left is labeled as a Koh­ler cartridge, the one on the right is an unmarked KCG cartridge. Again, they are interchangeable.

We have also found this KCG cartridge in fau­cets sold by

KCG cartridges are not generally viewed as top-tier cartridges, but they are robust performers that should give trouble-free service for many years. If they do fail, they are readily available from after-market part suppliers and easy to change out.

Koh­ler also buys components and some fully finished fau­cets from outside manufacturers. Over our look-back period of 60 months, the manufacturers have included:

Most of the various brass stem cartridges for two-handle faucets supplied by Anton Tränkle, GmbH (left) are being phased out and replaced by Koh­ler's proprietary UltraGlide® stem cartridges (right).

Kohler claims that the advanced engineering, precise manufacturing, and space-age materials of the Ultaglide help ensure a leak-free performance for decades. The claim is backed by endurance tests that show the cartridge can withstand 4 million on/off cycles without a failure – about 580 years of use in a typical kitchen.

We are not sure what the "space-age" materials are. The cartridges are mostly ceramics and plastic. Plastic is new, only 100 years old, but certainly not "space-age."

Ceramics has been around a lot longer. The oldest ceramic object discovered so far is a statue called the Venus of Dolni Vestonice, made by a Cro-Magnon artisan some 26,000 years ago in what is now the Czech Republic.

The only way that's space age is if Cro-Magnons originated in a UFO and died ouut before the mothership returned.

Country of Origin

At present, however, despite Koh­ler's large overseas manufacturing establishment, most Koh­ler faucets sold in North America are still made in North America.

Our survey of a sample of 215 base fau­cet models[3] sold in the U.S. and Canada found that 140 (65%) were made in North America (4 in Canada, 136 in the U.S.). The remaining 75 (35%) were from China. None, to our surprise, were made in India or Mexico.

For comparison, ten years ago 85% of Koh­ler faucets sold in North America were made in North America. So, the change in manufacturing has been significant.

To see where Koh­ler faucets are made. download our latest Kohler Country of Origin Table.

Kohler Faucet Materials

The primary material in Koh­ler faucets is brass or stainless steel. All bathroom sink faucets are brass. Kitchen faucets may be either metal.

Kohler does not identify the primary metal of its faucets on its website except to say that it is "premium metal", a term that means absolutely nothing. Premium metal could be a nice grade of zinc or a splendid blend of tin.

Some faucets are described as having "all brass construction."

If you have any tendency at all to believe a fau­cet is all brass, please don't.

No modern fau­cet is all of any one material, and especially not all brass.

The primary material may be brass but the secondary material used for base plates, wall plates, handles, and is usually a zinc/aluminum alloy.

Plastic is freely used in valve cartridge bodies and aerators. It works well in these applications and may save a few cents in manufacturing costs. But, it is also the primary material in Koh­ler's kitchen fau­cet spray heads. And, that could be a problem.

Plastic spray heads (called "wands" in the fau­cet industry) have become the standard for many manufacturers, including Kohler and other companies that sell upscale fau­cets such as

Faucet companies give three reasons for their use of plastic:

Plastic is indeed cheaper, much cheaper than any metal, and that is the primary reason for the switch to plastic. The rest is bull hockey.

A Koh­ler spokesperson explained its use of plastic wands as avoiding liability for injuries from too-hot sprays, a statement that pinged our BS meter to maximum. We checked our industry sources to find that no one had ever heard of a company being sued for an excessively hot wand, much less for a wand that is too heavy.

Plastic wands, for all of their supposed advantages, fail much more often than metal wands. And although engineers have made significant improvements to their reliability over the past decade, the problem has not been entirely solved.

It is still a fact that better wands are made of metal, insulated against excessive heat transmittal. That may change in the future, but for the moment, metal is king.

The Sure Cure for Too-Hot Spray Wands: The simple cure for spray wands that get too hot is to reduce the temperature of the water. Dishes do not need to be rinsed in scalding hot water. Household hot water should never be set to a temperature higher than 120° F.

Koh­ler Faucet Valve Cartridges

Koh­ler uses good-quality components in its fau­cets, including some very good ceramic valve cartridges.

Two-Handle Faucets

For many years the stem cartridges used in Koh­ler's two-handle fau­cets were purchased from An­ton Tränkle, GmbH & Co. KG, a Ger­man company that makes superior ceramic cartridges.

These have been largely phased out, replaced by Koh­ler's proprietary Ultra­Glide® cartridges. Koh­ler calls these the "next generation of fau­cet technology".

According to the company, advanced engineering, and precise manufacturing keep water away from the metal parts of the cartridge, a feature that Koh­ler calls Dry Stem Tech­nol­ogy. The design eliminates mineral buildup and leaking around stem seals — the weak point in most cartridges.

The claim has been supported by independent testing. The cartridge has been tested through four million on-off cycles — eight times the industry standard life-cycle test of 500,000, cycles.[4] and equivalent to about 560 years of average domestic use. The test requires a month and a half of 24-hour days to complete.

For a video showing the operation of the type of machine that puts faucets through life-cycle testing, go here. Warning: it's very noisy.

Single-Handle Faucets

For mixer cartridges in Koh­ler's single-handle fau­cets, the company uses cartridges made by Hydro­plast S R L and Kuch­ing In­ter­na­tion­al Ltd., the manufacturer of KCG brand cartridges.

Buying Rule for Smart Faucet Buyers:

The Faucet Cartridge

Never buy a fau­cet unless you know who made the cartridge.

Its cartridge is the most critical part of a fau­cet. It is the component that actually controls water flow. Without a working cartridge, a fau­cet is no longer a fau­cet.

Companies that use good-quality cartridges in their fau­cets usually disclose the cartridge source on their websites. Those that don't will happily identify the cartridge in a call to customer service.

If the company refuses to reveal the sources of its cartridges (because it is a "trade secret"), you can confidently assume it is not one of the better brands.

For more information about fau­cet valves and cartridges and the companies that make cartridges known to be reliable, see fau­cet Valves & Cartridges.

Hydroplast is an Italian technical ceramics company known for its high-quality, leak-resistant ceramic valve cartridges.

They are widely used in fau­cets sold in North America, including by

Kuch­ing has been a ceramics manufacturer in Ta­iwan since 1988. In general, the cartridges are not considered the quality of the Hydroplast product, but we think that perception is dated and somewhat colored by the fact they are made in Taiwan.

KCG is by no means a super cartridge like Del­ta's Dia­mond Seal Tech­nol­ogy® cartridge or In2­aqua's PVD+ dia­mond-like-carbon catridge, but is is more than adequate.

Koh­ler thinks the KCG is a good cartridge worth guaranteeing for a lifetime. Other companies feel the same.

KCG cartridges are widely used by major brands to equip fau­cets sold in North America including

Koh­ler Faucet Finishes

Koh­ler offers about 14 finishes on its fau­cets. We say "about" because, while its finishes do not change often, they do change. In fact, four finishes available on fau­cets at our last update to this report have now been discontinued. So, there may not be exactly 14 when you read this review.

Polished Chrome is the standard finish, available on most if not all Koh­ler fau­cets. The other finishes offered on a fau­cet depend on the model and whether it is a kitchen or bath fau­cet.

Certain finishes such as Vibrant Stainless Steel are available only on kitchen fau­cets while others, including Vibrant Moderne Brushed Gold and Vibrant Titanium, are limited to bathroom sink fau­cets.

Koh­ler makes a big fuss over its Vibrant® finishes, most of which seems justified.

These are Koh­ler's PVD finishes and are easily identified because all have the word "Vibrant" in the name. Kohler has other PVD finishes not identified as "Vibrant." Oil-Rubbed Bronze, for example, is a PVD finish.

Chrome is, according to Koh­ler's technical services, its only remaining finish, and Matte Black its lass surviving .

All of the other powder coats, White, Bis­cuit, Black Black, and Sat­in Black, have been discontinued as fau­cet finishes although they may still appear on other products.

Powder-coated finishes are the least hard-wearing of the fau­cet finish technologies. Often described as semi-durable, they are not nearly as robust as PVD or electroplated finishes and require more care to avoid damaging the finish.

Koh­ler Faucet Finish Chart
Polished Chrome (CP)
Electroplated
Bath & Kitchen
One-year Warranty*
Vibrant Titanium (TT)
PVD
Bath
Lifetime Warranty
Vibrant Polished Nickel (SN)
PVD
Bath & Kitchen
Lifetime Warranty
Vibrant French Gold (AF)
PVD
Bath
Lifetime Warranty
Vibrant Polished Brass (PB)
PVD
Bath & Kitchen
Lifetime Warranty
Vibrant Rose Gold (RGD)
PVD
Bath
Lifetime Warranty
Brushed Chrome (G)
PVD
Bath & Kitchen
Lifetime Warranty
Vibrant Brushed Nickel (BN)
PVD
Bath & Kitchen
Lifetime Warranty
Vibrant Brushed Bronze (RBV)
PVD
Bath & Kitchen
Lifetime Warranty
Vibrant Moderne Brushed Gold (BGD)
PVD
Bath
Lifetime Warranty
Oil-Rubbed Bronze (2BZ)
PVD
Bath & Kitchen
One-Year Warranty*
White (0)
(Discontinued)
Biscuit (96)
(Discontinued)
Satin Black (TB)
(Discontinued)
Matte Black (BL)
Powder Coat
Bath & Kitchen
1 Year Warranty
Black Black (7)
(Discontinued)
Brushed Stainless (BS)
PVD
Kitchen
One-year Warranty
Vibrant Stainless (VS)
PVD
Kitchen
Lifetime Warranty
* Koh­ler's warranty document specifies a one-year warranty for these non-Vibrant finishes. However, Customer Support treats the finishes as if they have a lifetime warranty.

The wimpy one-year warranty on its remaining powder coat suggests strongly that Koh­ler management has very little confidence in the durability or longevity of this finishing process.

PVD finishes are at the opposite end of the durability spectrum. They are hard and very robust. By some estimates, they are 10-20 times more scratch-resistant than the old standby, electroplated chrome.

To watch fau­cet components being given their PVD finishes, check out this brief video. Be aware that it is very noisy, so you might want to turn down the volume on your player.

The finishes available on each fau­cet are identified on the Koh­ler website. Any finish other than chrome will result in an addition, sometimes a hefty addition, to the price of the fau­cet.

Some fau­cets can be ordered in a . Part of the fau­cet is given one finish and the rest of the fau­cet another.

Image Credit: Kohler Kohler Bol and Vas fau­cets featured a porcelain spout that exactly matched the finish on the company's porcelain sinks. These fau­cets are no longer manufactured but may still be for sale at retail venues.

Most split finishes are sharply demarcated. Koh­ler, however, has developed a technique to blend two finishes so that one merges graduatlly into the other.

The Vibrant® Ombré finish, is described by Koh­ler as an "innovative technique that melds two vibrant metal finishes together to render a subtle but striking transition from light to dark." It won a Best of the Year design award from Interior Design Magazine in 2018.

We are not certain how long a reign the new finish will have. The sole Koh­ler fau­cet collection to feature an Ombré finish, the Sensate appears to have been discontenued in Ombré, although as of the date of this report, a few still appear for sale in retail outlets.

Kohler until a few years ago also made fau­cets with porcelain spouts that featured finishes in colors and patterns that exactly matched its porcelain sinks.These were fascinating little fau­cet gems. Nothing like them existed outside of Koh­ler.

Examples are the Bol and Vas fau­cets (pronounced "bowl" and "vase"). These are also no longer being made, but may still be for sale at retail venues.

Kohler Faucet Designs

Kohler's original and sometimes award-winning fau­cet designs are created in its in-house design studios in the U.S., France, and China.

Kohler designs have won numerous honors in international design competitions including four product design Red Dot awards in 2018 followed by two products awarded top honors in the 2019 competition and another in 2020.

In 2021 it won for its highly cus­tom­iz­a­ble Tailored® Vanity Collection and received three additional awards in 2022 including for the Silvi Meiyan bathroom sink fau­cet.

The annual competition, dating back to 1955, is sponsored by the De­sign Zen­trum Nord­rhein West­falen (DZNRW). Entries are evaluated by an expert jury comprised of independent designers and design professors. Red Dot is one of Europe's most prestigious juried design awards.

The company has won 56 iF world design awards and was recognized by iF in 2020 as having one of the top 50 in-house design teams in the world.

The Carafe 2.0 purifying fau­cet is its most recent winner. The fau­cet dispenses both filtered drinking water and tap water from one fau­cet, eliminating the need for a separate filtered water tap.

The iF award, conferred by the iF In­ter­na­tion­al Fo­rum De­sign since 1953 recognizes excellence in design in 6 disciplines including Pro­duct De­sign and In­ter­ior Arch­i­tect­ure.

Koh­ler has won multiple Good Design awards. First awarded in 1950, Good Design is the oldest and most prestigious of the international design competitions.

The Chi­ca­go Athen­ae­um Mus­eum of Arch­i­tec­ture and De­sign and the Me­tro­pol­i­tan Arts Press Ltd. join annually to honor the most innovative industrial, product, and graphic designs produced around the world.

Kohler always seems to have at least one fau­cet in inventory that stands the design world on its ear and forces it to pay attention.

The recently discontinued Karbon® fau­cet introduced in 2008 as the world's first articulating fau­cet was one of these wake-up-and-pay-attention products.

Engineers loved it for the space-age carbon fiber used its construction to add strength while reducing weight.

The articulating design was very practical. The fau­cet could be twisted into almost any position and would stay there, unlike sprays that retract when released (or drop into the sink).

The design is old news now. The "oohs" and "aahs" are long gone. But, at the time it was a design phenom. Gizmodo even called it "modern art awesomeness for the kitchen."

The newest Koh­ler eye-opener fau­cet, introduced in 2023, is the Pur­ist Suspend® ceiling-mounted kitchen fau­cet – not as powerful a statement as the Karbon, but still interesting. It is an adaptation of a fau­cet that has been use in commercial kitchens and laboratories since the 1920s.

In its residential incarnation, Koh­ler has given it design finesse and digital electronic awareness.

The fau­cet valve in the ceiling is controlled by a wireless and water-resistant remote "puck" that can be placed anywhere in the kitchen.

It has three flow options: regular, boost, and eco. Boost is, according to Koh­ler, "a powerful prep and cleaning spray" while eco is a water-saving option. The seven-foot hose can reach just about anywhere in a small kitchen, including the range for pot filling.

Kohler Pricing

Kohler fau­cets range from mid-priced to premium.

Prices at the low end are competitive with the company's mid-priced competition including

At the high end, prices encroach on premium lines such as But, they never reach the stratospheric prices of some luxury fau­cets such as Waterstone's distinctive Wheel fau­cet that sells for $10,000 and more in some finishes or any number of fau­cets from France that can top $20,000 easily.

Its most expensive fau­cet offered by Koh­ler is the new Purist Suspend ceiling-mounted fau­cet at around $2,200. Otherwise, its top-of-the-line fau­cets sell for around $1,200. Not chump change, but certainly not stratospheric.

The company, wisely, has avoided the very low end of the fau­cet business that requires a lot of plastic parts. Even Koh­ler fau­cets priced below $200.00 feature the same solid construction and top-end components as Koh­ler's $1,000+ fau­cets.

Kohler actively pursues the premium kitchen and bathwares market, and cleverly too, by providing architects and designers with good quality CAD images in multiple file formats that make it easy to include Koh­ler products in computer-aided designs for kitchens and bathrooms.

If the wide variety of the Koh­ler fau­cet collection is not enough for you or you absolutely must have a designer's name attached to your fau­cet, then try Koh­ler'supscale collection of fau­cets, sinks, bathtubs, showers, bath furniture, and accessories, or its custom design service that will create a fau­cet just for you.

Custom design and manufacturing are pricey, so it is best if you plan to buy several hundred fau­cets for your mega-condo project, upscale casino, or luxury hotel to somewhat amortize the cost.

Where to Buy

Kohler products are widely available.

Its most ubiquitous brick-and-mortar outlet is probably Fer­gus­on En­ter­pris­es, (Wolse­ley in Canada) the British-owned plumbing supply company that has outlets in just about every city, town, and hamlet in North Ameri­ca and multiple online stores including Build.com, fau­cets­Direct.com, and fau­cets.com.

Kohler also sells through big box lumber stores like Home De­pot and Lowes and at non-Fer­gu­son-aligned online retailers including Fau­cet De­pot and Qual­ity Bath.

Some Kohler fau­cets are also available at general merchandising sites such as Amazon, Costco, and Wayfair. but styles and finishes are limited.

No matter where you buy, do not expect deep discounts.

Kohler sets the minimum price at which authorized retailers can sell its fau­cets. Nothing formal like a Minimum Advertised Pricing policy – at least nothing we could find. But, since 2012 none but authorized dealers, including its online sellers, can sell Koh­ler products. To protect showroom sales, it cannot allow prices to be discounted too steeply by internet sellers whose lower overhead allows them to be more aggressive in pricing.

We did a quick survey of online prices using the Koh­ler Purist K-14406-3 as our test fau­cet. Here were the non-sale selling prices as of the date of this report:

Online Non-Sale Prices
Kohler Purist K-14406-3
Widespread Lavatory Faucet in Gold

It seems unlikely that the difference between the lowest price and the highest price in the highly competitive online fau­cet market would be just 67¢ without some sort of price governance by Koh­ler, informal though it might be.

The Kohler Warranty

Kohler's fau­cet warranty does in no way reflect the quality of the company or its fau­cet products. But, it does reflect a lack of attention to an important legal document that could get the company in a great deal of trouble.

It is a poorly written disorganized jumble of discordant paragraphs that seem to have been assembled using "cut-and-paste" rather than with careful consideration of the language and the legal effect of the language.

Buying Rule for
Smart Faucet Buyers

Warranty

Never buy a fau­cet unless you have carefully read and understand the fau­cet's warranty. It tells you more than the company wants you to know about management's true opinion of the durability and life expectancy of the fau­cets it sells.

Learn how to interpret fau­cet warranties at Fau­cet Bas­ics, Part 6: Un­der­stand­ing fau­cet Waru­rant­ies.

Learn how to enforce your warranty with step-by-step instructions at The Warranty Game: Enforcing Your Product Warranty.

Model Lifetime Warranty: For an example of a warranty that avoids Koh­ler's drafting problems and complies with the Mag­nu­son-Moss War­ranty Act, download and read our Model Limited Lifetime Warranty.

As a result, it violates several provisions of the Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2308), the federal law that dictates the minimum content of and sets the rules for consumer product warranties in the United States.

It also contains a lot of redundancy, none of which is strictly necessary.

For example, the Koh­ler lifetime warranty does not apply to fau­cets used in a commercial setting. The warranty repeats that exclusion three times using different wording each time. Once would have been enough, twice more than enough, and three times is beyond overdone.

Our much-put-upon panel of volunteer warranty lawyers has, however, parsed the document phrase by phrase and extracted the core of the actual warranty, which is the following.

Summary of
Kohler's Limited Lifetime Warranty
  1. Kohler Faucets installed in an owner-occupied residence are guaranteed against leaks and defects "during normal residential use" for a lifetime, defined as "for as long as the original consumer owns their [sic] home."[6] (The lifetime warranty applies even to electronic fau­cet components, which is unusual in a fa­ucet warranty.)
  2. The following are excluded from lifetime coverage:
    1. Fau­cets installed "outide of the Americas"[7] or used "in a public space , for commercial, industrial, or institutional purposes." (5-year warranty),
    2. Fau­cets installed in a rented dwelling not occupied by the buyer (10-year warranty), and
    3. Non-Vibrant finishes, including Chrome aand PVD Oil-Rubbed Bronze (1-year warranty).
  3. "Organic[8] finishes are warranted only if manufactured after January 1, 2019. (Koh­ler does not have any organic fau­cet finishes at this time.)
  4. To cure a defect, Koh­ler will replace the fau­cet cartridge or "will, at its election, repair, replace, or make appropriate adjustment." However, Koh­ler's maximum liability cannot exceed "the purchase price of the fau­cet."
  5. The warranty does not cover "removal, installation, labor charges, or other incidental or consequential costs" that may result from a defective fau­cet.

One Customer's Kohler Experience

Back in 2005 when I was remodeling my home, I had to go shopping for three bathroom sink fau­cets. I wound up choosing Koh­ler, mostly because I liked the style of the fixtures, and because they touted that their … valves have a "lifetime warranty". Now I'm always a little bit suspicious about absolute promises from any big company but I liked the fau­cets and so paid a little bit extra to buy Koh­ler vs. a less expensive brand…

Fast forward to 2012, and one of my hot water valves just stopped working — I couldn't turn it on at all. I disassembled the fau­cets but could not get the valve out of the valve body — it was stuck! I considered buying new fau­cets to get my sink back working again but then remembered Koh­ler's warranty, looked up their number on the internet, and gave them a call.

I was ABSOLUTELY SHOCKED — at the EXCELLENT service! I only had to press two buttons on the automated system before I was transferred very quickly to a pleasant, … English-speaking lady who promptly identified the make and model of fau­cets I was calling about, and within 5 minutes had ordered me a replacement valve body. She asked if I had any other problems with Koh­ler products, and I told her that my kitchen sink sprayer was not flowing like it used to. She said a new diverter valve would be included in the box, and that the parts should arrive in 5-7 days. I was never hassled about proof of purchase, ownership, etc.

As good as her word, 4 business days later my replacement fau­cet valve (with a brand new supply hose) and a diverter valve arrived from Koh­ler. All free, at no cost, and living up to every bit of their lifetime guarantee.

I .... could not be happier with my purchases or Koh­ler's OUTSTANDING customer service!

Kohler's Warranty Problems

The warranty is defective, but most of the warranty defects hurt Koh­ler and benefit the consumer, so we did not deduct from the company's warranty score. Some leave the company open to warranty liability it probably did not anticipate.

Here is a list, with explanations, of the major problems our panel found with the warranty. There are others not listed here.

Illegal Disclaimer

The Kohler warranty proclaims (in all caps, so you can't miss it), that

… KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WAR­RANT­IES IN LIEU OF ALL OTHER WAR­RANT­IES, EX­PRESSED OR IM­PLIED, IN­CLUD­ING BUT NOT LIM­ITED TO THE IM­PLIED WAR­RANT­IES OF MER­CHANT­ABIL­ITY AND FIT­NESS FOR A PART­ICULAR PUR­POSE. …

This claim has three problems:

Any one of these will get it thrown out of court.

Disclaimer in Turgid Legalese

The first problem with this proclamation is its language.

It is the sort of language that lawyers love because it requires a Law­yer to decipher. Legalese, however, tur­gid or otherwise, violates the Mag­nu­son-Moss requirement that

"the terms and conditions of written warranties on consumer products be clearly and conspicuously stated in simple and readily understood language" (15 U.S.C. § 2302(a))

Readily understood means readily understood by the average consumer, not just by the average Law­yer.

Mag­nu­son-Moss intends for an average consumer to be able to read and understand a product warranty before purchasing the product, so it must be written in the vernacular, not lawyer-ese.

Disclaimer Not Permitted

The second and more serious problem is that Mag­nu­son-Moss does not permit a company that provides a written warranty to reject (law­yers say "disclaim") state law implied warranties of merchantability and fitness for a particular purpose. (15 U.S. Code § 2308 (a))

If Kohler wants to sell its fau­cets "as is" – free of the state-law implied warranties – then it must first get rid of its written warranty, something it is probably not going to do.

What Is the Implied Warranty of Merchantability?

All states and provinces in North Amer­ica have laws requiring that consumer products be fit for their ordinary purposes and conform to an ordinary buyer's expectations.

This is the implied warranty of merchantability. It derives from English Common Law and is the law in both Canada and the U.S. It automatically attaches to every sale of a consumer product by a merchant. [9]

A product is merchantable if it serves its ordinary purpose. A fau­cet, for example, is merchantable if it dispenses controlled amounts of water.

A merchantable product must remain merchantable for a reasonable amount of time. How much time varies with the product. A fau­cet that leaks after one or two years is probably not merchantable. One that doesn't leak until its 20th anniversary probably is – a fau­cet is not expected to be leak-free forever.

Magnuson-Moss refines state warranties of merchantability by providing uniform national standards for form and content, but it does not supersede them.

Learn more about merchantability at The Warranty Game: Enforcing Your Product Warranty.

Written seller warranties are intended by Magnuson_Moss to supplement implied warranties. They are "in addition to" not "in lieu of."

So the language in the Koh­ler warranty that seeks to substitute the Koh­ler written warranty for state law implied warranties has no legal effect whatsoever.

Deceptive Disclaimer Language

The final problem with the language is that it is deceptive.

An average consumer (and even an average lawyer not familiar with Magnuson-Moss) could easily be misled into believing that he or she no longer has access to the protection of state-law warranties.

Such deception is expressly prohibited by Magnuson-Moss which requires a warranty be written in

"… words or phrases which would not mislead a reasonable, average consumer as to the nature or scope of the warranty." (15 U.S. Code § 2302 (a) (13))

What these three defects means to you, the fau­cet buyer, is that the disclaimer can be disregarded.

You have the warranty protection offered by the company, but also all of the protections provided by state law in your state's implied warranties of merchantability and fitness.

These implied warranties often provide more protection than a company's written warranty.

Defective Definition of "Lifetime"

"Lifetime" in a warranty is not self-defining. We know that because the courts have repeatedly said so, as does the Federal Trade Commision in its regulation of the use of the words "life" or "lifetime when describing a warranty.

Limiting the Duration of Implied Warranties

Mag­nu­son-Moss does allow one modification to implied warranties in states where it is permitted. Koh­ler can limit the duration of the implied warranties to the same term as its written limited warranty.

This means that if the Koh­ler warranty on a part is one year, the state's implied warranties on that part can also be limited to one year.

That's the one and only modification of state law warranties that Koh­ler can legally make, and only in states where such modifications are permitted by law.

That modification is not automatic, however. Koh­ler has to put the limitation in its warranty in "clear and readily understood" language. It has not done so. There is not a single word in the Koh­ler warranty suggesting that the duration of state law implied warranties is limited.

Our suggested language, taken from our Model Limited Lifetime Faucet Warranty is the following:

"The duration of implied warranties (including but not limited to those of merchantability and fitness for a particular or special purpose) arising under state law is limited to the shorter of the duration of such warranties provided by state law or the duration set out in this warranty."

Magnuson-Moss requires "lifetime" to be defined to clearly disclose how the duration of the warranty is to be measured and if applicable, what events terminate the warranty. (16 CFR § 701.3 (a)(4))

Kohler's definition of the term is for "as long as the original consumer owns their [sic] home."

This definition is missing a key element. It does not require the consumer to continue to own the fau­cet for the warranty to remain in effect.

It only requires that the consumer own "their" home – not necessarily the home in which the fau­cet was installed – just any home that can be reasonably described as "their" home.

This glaring omission in the warranty's defintion of lifetime makes it possible for the warranty to remain in force for as long as the fau­cet is installed somewhere and is owned by someone, ending only when it ultimately winds up in a landfill.

Consider the following example:

An "original consumer purchaser" named Ralphy buys a new home and sells his original home – the one in which his Koh­ler fau­cet is installed, to his pal, Vin­nie, leaving the fau­cet behind.

Vinnie now owns the fau­cet, but not the warranty. Under the terms of Kohler's warranty, the warranty itself can be owned only by the original buyer.

If a few years later the fau­cet develops a leak, can Ralphy claim under his Koh­ler warranty for Vin­nies's benefit?

Sure!

According to our lawyer panel, the warranty is still in full force because Ralphy still owns a home – the sole and only requirement for the warranty to continue in force.

And, according to the law in most states, the owner of a right under a contract (a warranty is a contract) can make a valid claim under the contract to enforce that right for the benefit of another person who is not a party to the contract.

An odd result indeed, and almost certainly not what Koh­ler intended, but that's the way Koh­ler has chosen to write its warranty, so that is the legal result of its chosen language.

What Koh­ler means to say – but says badly – is that its lifetime warranty lasts …

" … for as long as the original consumer purchaser owns the fau­cet and resides in the dwelling in which the fau­cet is first installed."

This revised language also has the happy result of extending warranty coverage to buyers who do not own their home.

As now written, the Koh­ler warranty excludes renters. Why Koh­ler wants to discriminate against these deserving souls is something we do not know.

Defective Disclaimer of Incidental and Consequential Damages

Kohler seeks to avoid liability for incidental and consequential damages flowing from a defect in its fau­cets with this statement

"Kohler Co. is not responsible for removal, installation, labor charges, or other incidental or consequential cost"
What Are Consequential and Incidental Damages?

Consequential and incidental damages are those other than the defect in the fau­cet itself. For example, your Koh­ler fau­cet leaks and damages your cabinets.

The leak is a "direct damage" to the fau­cet. The damage to the cabinets is consequential damage. It is a consequence of and results from the defect in the fau­cet but is not the defect itself.

Incidental damage is your cost of proving your warranty claim. If you need to hire an appraiser to assess the amount of your cabinet damage, the appraiser's fees are an incidental damage.

Collectively, consequential and incidental damages are called "indirect" or "special" damages;

The Kohler waranty loves redundancy, so the disclaimer has to be made again. This time Koh­ler disclaims incidental and consequential damage in bold capital letters that would be hard to miss.

"KOH­LER CO. … DIS­CLAIM[S] ALL LI­A­BIL­ITY FOR SPE­CI­AL, IN­CI­DENT­AL OR CON­SE­QUENT­I­AL DAMAGES"

Disclaimer of these types of damages is legal under Mag­nu­son-Moss. But, it is legal if and only if it is accompanied by the following required disclosure:

"Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The Koh­ler warranty does not include the disclosure so its attempted disclaimer is void and has no effect.

Void for Improper Cleaning, Seriously?

But, our favorite warranty defect is not a legal issue, but just incredibly bad legal drafting. Here is the language,

"Improper care and cleaning will void the warranty."

The statement repeats in a footnote that reads:

Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, [or] solvents not recommended for KOHLER finishes. This will void the warranty."

The key word here is "void." Let's take a look at what "void" means.

The plumber just installed your brand-new Koh­ler kitchen fau­cet. But, he left greasy fingerprints all over the place. You reach for the nearest cleaner under the sink, not noticing that far down in the ingredients list (printed in type so small that you need a microscope to read it) ammonia is identified as one of its constituents.

You clean and polish your fau­cet until it sparkles.

Unfortunately, however, you just voided your Koh­ler warranty.

It's now over, finished, kaput. Not just the finish warranty, but the whole thing – every clause and every provision is canceled.

That's what "void" means.

It makes no difference that cleaning with ammonia did absolutely no harm to the fau­cet. Damage is not required for the warranty to be voided. The only thing that does matter is that you cleaned your fau­cet with a prohibited substance, ammonia. So your warranty is done.

So sorry.

Unskilled writers of product warranties tend to use the word "void" much too loosely without fully assessing its legal impact.

This is a sterling example of that sort of careless legal drafting.

What Kohler is trying to say is that damage caused by maintenance or cleaning not in accordance with its care and cleaning instructions is not covered by the warranty. Very reasonable! And that's what the warranty should say. But, that's not what it does say.

What it does say is truly wacko.

Of course, Koh­ler will probably never find out you improperly cleaned your fau­cet and voided your warranty, and you are under no obligation to tell, unless asked, which is unlikely.

We just wanted to poke a little fun at it because it is such incredibly bad drafting.

Kohler Customer Support

Fortunately, Kohler's customer service is very good. Agents largely ignore the more inane legal niceties of the Koh­ler warranty. Not always, but usually.

If you have a receipt showing you bought a Koh­ler fau­cet that is now broken, they will help you fix it without regard to whether you once cleaned your fau­cet with ammonia. (And usually without asking if your still own "therir" home.)

They are knowledgeable about Koh­ler products, courteous, and eager to help with problems.

In our most recent tests, Koh­ler customer service scored 4.5 out of a possible 5.0 points, one of the highest scores ever. Anything above 4.0 is acceptable.

We have tested Koh­ler support periodically for 15 years. In that time, it has never received a score lower than 4.2, so the current exceptional score is not a flash in the pan.

The only problem our testers noted was the occasional wait time that exceeded 3 minutes. Three minutes is acceptable. Anything over that is not.

However, the Better Business Bureau does not agree with our assessment, awarding Koh­ler a C on a scale of A+ to F for its handling of the customer issues submitted to the Bureau.

We rarely dispute the BBB's ratings, but in this case, it is way off the mark.

Kohler is a giant company that sells a vast array of products: small engines, generators, furniture, tile, and so on, as well as plumbing products. The BBB lumps all of these diverse products into one rating. We don't think that's justified.

If all the non-plumbing products are removed, Kohler gets far fewer complaints about its products than do other major companies like both of which are rated A+ by the BBB.

As far as we can tell, Koh­ler handled its few fau­cet complaints properly and with dispatch.

Learn how to interpret fau­cet warranties at Fau­cet Bas­ics, Part 6: Un­der­stand­ing Fau­cet Waru­rant­ies.

Learn how to enforce your warranty with step-by-step instructions at The Warranty Game: Enforcing Your Product Warranty.

Model Lifetime Warranty: For an example of a warranty that avoids Koh­ler's drafting problems and complies with the Mag­nu­son-Moss War­ranty Act, download and read our Model Limited Lifetime Faucet Warranty.

The Kohler Website

The Kohler website is, in a word, artistic.

It is beautifully illustrated with well-staged images of Koh­ler products. What it is missing, however, is about half of the hard information about its fau­cets required to make an informed buying decision. Pictures are nice but we would rather see the information.

The site is easy to navigate.

To find a fau­cet, click "Products" on the main menu at the top of the home page. A drop-down menu then offers several choices. Select "Bathroom" or "Kitchen" then "Faucet" on the menu that pops up. Now find "Shop All [Bathroom/Kitchen] Faucets." It displays in different locations depending on whether you are using a desktop display or a smartphone, and it may be partially obscured by yet another lovely product image, but it's there somewhere.

Filters allow you to narrow your choices by price, finish, style, or collection. You can also choose to look at only touchless or voice-activated fau­cets.

To find out whether the information provided about a fau­cet is sufficient for an informed buying decision, we chose the K-76519-4 Artifacts® two-handle bridge-style kitchen fau­cet and the Components® K-77958-4A single-handle bathroom sink fau­cet as our test fau­cets – in part because they were among the fau­cets we acquired for examination and we could compare website information to the actual fau­cets for accuracy. (It is accurate, by the way.)

The fau­cets are depicted in a s3/4 view main image usually supplemented by one or more additional images and/or a video of the fau­cet.

If you select from among the finishes available for the fau­cet, the main image displays the fau­cet in the selected finish. A nice feature that helps a reader visualize the fau­cet in his or her preferred finish.

Other information about the fau­cet is contained in four easy-to-find links: "Features", "Specs", "Installation & Service Parts", and "Design Files."

Features

As you might expect, Features is a list of the best attributes of the fau­cet. It is the electronic version of what used to be called a "tear sheet", designed to highlight the fau­cet's selling points. Here are the features of the Artifacts fau­cet:

Artifacts K-76519-4 Two-Handle Faucet Features

Specs

Specs downloads a .pdf specification sheet that does not contain much in the way of actual specifications. It merely repeats the features list but adds a complete list of the fau­cet's certifications and reveals the fau­cet's primary material – almost always "premium metal", which tells you nothing.

Installation & Service Parts

These links, as you might expect, open the fau­cet's installation instructions and an exploded parts list, both .pdf documents. The exploded parts list has a problem.

The full page cannot be displayed on a desktop monitor using any of the most popular browsers: Chrome, Edge, and Firefox with Windows 10 or 11. Making the diagram large enough to read moves most of it out of the viewing area. Making it small enough to fit in the viewing area makes it too small to read.

The only way to read the entire sheet is to print it.

It does display correctly on smartphones using the Android operating system. We did not check with an I-phone using the iOS operating system.

Design Files

This section lists 2D and 3D CAD drawings available for the fau­cet – Files that are usually not of much interest to fau­cet buyers. But, they are very helpful to designers and specifiers. The files are in just about every CAD file format available.

Kohler Website Scoresheet

How much hard information were we able to glean from the various files and lists? Not all that much. Here is the scoresheet summary:

Kohler Website Scoresheet
(Minimum Website Information)
Score: 61 out of 100
Grade: D

(Checked boxes indicate specifications usually, but not always, provided on the Koh­ler website.)

[a] The primary fau­cet material is identified only as "premium metal", which could be brass, stainless steel, or a zinc/aluminum alloy. "Premium metal" has no established meaning in the vernacular or fau­cet industry jargon. It is simply a meaningless phrase that sounds impressive.

[b] The process used to produce each finish is provided elsewhere on the site, but not with the fau­cet listing.

[c] Most sprays are plastic, but some are not. Koh­ler does not indicate which are plastic.

[d] The warranty is online, but there is no link from a fau­cet listing to the warranty as required by federal warranty law.

Faucet specifications listed in this schedule are the minimum required for a well-informed decision to buy a fau­cet. As you can see, Koh­ler provides slightly more than half of the needed information on its website. You may be surprised to know, however, that it actually does better than most fau­cet companies. (And some Kohler retailers do better yet. See Ferguson's Build.com, for example.)

In our profit-making (sometimes) business, StarCraft Custom Builders we never buy a fau­cet for a project unless every one of these specifications is known.

If the information is not on the company website, we ask customer support. If the answer is not forthcoming, either because support agents don't know or have been asked not to tell, we look for another fau­cet.

We are not foolish enough to buy a fau­cet unless we know exactly what we are getting, especially since many of our customers prefer fau­cets in the $800.00+ price range.

But, even a $100.00 fau­cet investment should be spent wisely, so always make sure you have this basic information before you click that "Complete Purchase" button.

Faucet Fundamentals

If you don't know why these minimum specifications are necessary, go to Faucet Basics, Part 1: How Are Faucets Made? and start reading. When you finish Part 8, you'll know.

Kohler's Labor Problems

The transition to overseas manufacturing has not been without labor problems for Koh­ler including a strike by Un­it­ed Au­to Work­ers Lo­cal 833 in 2015 to protest the outsourcing of fixture manufacturing to Koh­ler's Mex­i­can factory and a demand by the union for the end of a two-tier pay system created in 2010 during the Great Re­ces­sion.

The union felt that wage concessions made during the economic downturn were no longer needed after the economic recovery. The strike lasted 32 days before wage and benefits concessions by the company were accepted by union members.

Labor strikes are not new to Koh­ler which has had a contentious relationship with its U.S. workforce almost since its founding.

A 1934 labor strike at Koh­ler's Wis­con­sin plants turned violent, resulting in two dead and 43 injured in clashes between Koh­ler strikers and "special deputies" hired by the company to protect the plant. The Na­tion­al Guard was finally called in to restore order. A government investigation after the strike was unable to identify the individuals responsible for the gun violence, attributing it to "several ruthless persons."

A second strike twenty years later in 1954 was the longest strike of a major corporation in U.S. history. It lasted six years. Ultimately the Na­tion­al La­bor Rel­a­tions Board ruled that Koh­ler had refused to bargain in good faith and ordered reinstatement of 1,700 union workers and payment of $4.5 million in back pay and pension benefits.

A strike in 1983 lasted just 16 days but was marred by violence almost from its first day with strikers hurling rocks at company property and the company's security force responding with tear gas. A police SWAT team was brought in to restore order. Two strikers were killed when a motorist drove his vehicle through a picket line.

The company's labor problems have not been limited to domestic factories.

A 2005 report on working conditions by China La­bor Watch identified multiple labor issues in Koh­ler's vit­re­ous china factory in Fosh­an, many of them illegal even under very lax Chin­ese labor laws that, among other restrictions, limit workers' right to strike. Independent labor unions are illegal. The only legal union is the All-China Fed­era­tion of Trade Uni­ons, sanctioned by the Communist Party, which is generally considered ineffective.

Download and read the China Labor Watch report: The Koh­ler Comp­any's Fact­ory in Fosh­an, China: Danger­ous Work­ing Condi­tions, Long Hours and Lit­tle Pay.)

Testing & Certification

Kohler Co. has been recognized by the En­vir­on­men­tal Pro­tec­tion Agen­cy with a Water­Sense® Sus­tained Ex­cel­lence Award.

The California Energy Commission sued Kohler Co. for illegally selling unapproved faucets in California from January 2018 to August 2020. The company paid a penalty of $12,826.00 to settle the suit in 2021.

Comparable Faucets

Faucets comparable to Koh­ler include:

Conclusions

Kohler is hard to classify.

Its fau­cet prices range from economy to premium. On the low side, it completes with mid-priced fau­cets such as those made by

On the high side, it's up there with

Kohler makes stylish, well-crafted, reliable, work-a-day fau­cets designed to last drip-free year after year with nary a hiccup. Most designs will not make the design-glitterati do their "ooh" and "aah" thing, but they are plenty stylish enough for us regular folks.

The company's written warranty is largely a shambles, but it does not generally reflect the company's warranty practices, which is a god thing. In practice, the company handles valid warranty issues with dispatch and a minimum of bureaucratic nonsense.

We consider the company's fau­cets at all prices level to be a best value. The $130 online special is of the same quality as the $1,200 designer fau­cet purchased from a design studio. It would be hard to go wrong buying a Koh­ler fau­cet, but if you do get a clinker (and every company makes the occasional clinker), you get help fast and reliably from the company's sterling customer support.

Be a little circumspect in selecting a finish, however. powder coats and "non-vibrant" finishes (including Chrome [10] and Brushed Stainless), have a very short one-year warranty period strongly suggesting that Koh­ler management has little faith in their durability or longevity. (What can possibly be a problem with electroplated Chome, we don't know.) But, if management suspects the non-Vibant finishes will fail after just one year, perhaps you should also.

Our rating panel was unanimous in its view of Koh­ler fau­cets. All would buy a Koh­ler for their own kitchen or bath but only in a finish with a lifetime warranty.

We are continuing to research the company. If you have experience with Koh­ler fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below. (Please note, we cannot answer questions posted in the comments below. If you have a question, email us at starcraftreviews@yahoo.com.)

Footnotes:

1. Rick Romell, "Kohler opens Fau­cet plant in India", Milwaukee Journal Sentinel, 6/6/2001; "Koh­ler sets up a new Fau­cet plant in Jhagadia", Business Standard, 1/20/2013.
3. "Kohler Sets up 5th Factory in China", China.org.cn, 7/14/2004; Robbie Whelan, "Robotic Toilet Helps Turn Koh­ler Into a Net Exporter", Wall Street Journal, 3/28/2012.
3. A base fau­cet is a fau­cet minus its handles and finishes. A base model may have multiple handle styles available and many different finishes, all of which have their own model number, but all of which are usually made by the same manufacturer. For determining country of origin, all of these variations are counted as one "base fau­cet."
4. The North Amer­ican life-cycle testing protocol set by the basic fau­cet standard, ASME A112.18.1, requires that valves and cartridges be tested through 500,000 cycles – equivalent to about 70 years of normal use in a kitchen. A robotic arm moves the fau­cet handle from off to full on, then off again; and it repeats this cycle 500,000 times. At one cycle per second around the clock, the test takes just under six days to complete. Four million cycles requires about 48 days. If the cartridge fails at any time during the six days, it is not certified. This is the most rigorous standard in the world. European and Chinese standards required only 60,000 cycles.
Other proprietary cartridges have also been tested to very high cyclic rates. Fau­cets have been tested to 5 million cycles, a test that takes nearly 60 days to complete and is equivalent to 700 years of ordinary kitchen use.
For a video showing the operation of the type of machine that puts fau­cets through life-cycle testing, go here. (Warning: it's very noisy.)
5. A micron or micrometer (international symbol: μm) is one-millionth of a meter. For comparison, a strand of spider-web silk is about 5 μm in diameter and the thickness of a sheet of ordinary copy paper is about 100 μm. The average person cannot see anything smaller than 50 μm.
6. The requirement that the original consumer purchaser own his or her home eliminates tenants from any warranty protection. The warranty requires that the original consumer purchaser continue to own his or her home for the lifetime warranty to remain in effect. It also requires that an original consumer purchaser own the rental dwelling in which a fau­cet is installed for the 10-year rental warranty to attach. A renter who buys a Koh­ler fau­cet and installs it in the home he or she rents does not qualify for either warranty since the home is owned by someone else. This is an example of poor legal drafting. A better expression would be that the original consumer purchaser "resides" in the home in which the fau­cet is originally installed."
7. The warranty defines "Americas" as "North America, Central America, the Caribbean and South America, excluding Brazil."
8. Organic finishes are what most other companies refer to as or sometimes "architectural" finishes usually defined as "A natural patina on a metal that is expected to change over time due to interaction with the environment, handling, and use." Examples include unlacquered copper, nickel, bronze, and some powder coatings.
Kohler does not at this time use any living finishes on its fau­cets.
9. If implied warranties attach to every sale by a merchant, how is it that you can buy a used car "as is" without a warranty?
Simple. Thirty-nine of the 54 states and territories and most Canadian provinces allow the sale of consumer products without an implied warranty if the seller clearly discloses the fact, that is, disclaims any implied warranties.
But the seller must do it the right way for it to be effective.
The seller must not provide his own written warranty on the vehicle. If he does, then the Mag­nu­son-Moss War­ran­ty Act prohibits him from disclaming state-law implied warranties.
Second, the seller must comply with all of the common law requirements for disclaiming implied warranties. He must …
a. Make the disclaimer in writing,
b. At or prior to the time of sale,
c. Displayed or presented in a conspicuous manner so it will be noticed,
d. Using language that makes it clear and unmistakable what warranties are disclaimed, and
e. Provide the buyer with an opportunity to examine and test the product being purchased prior to the sale.
10. Actually, we think Chrome was omitted from the Koh­ler lifetime warranty through an oversight. The drafter of the very poorly written warrant simply forgot about Chrome. Customer support treats Chrome as having a lifetime warranty. But, before you buy a Chrome fau­cet, check with support to be sure.