Homewerks Faucets Aqueous • Aqua Vista • BayPointe • Estora • Home20 • Tosca Review & Rating Updated: 06/05/22

Summary
Imported
ChinaFlag
China
TaiwanFlag
Taiwan
Homewerks Worldwide, LLC
55 Albrecht Drive
Lake Bluff, IL 60044
(877) 319-3757
(630) 333-1873
info@homewerksww.com
Rating
Business Type
Product Range
Kitchen, Bath, Prep, Bar, laundry and utility Faucets
Certifications
Homewerks Brands
Aqua Vista®
Home2O®
Homewerks®
Tosca®,
Private & Store Brands
Aqueous
Bay Pointe®
Street Price
$75-$450
Warranty Score
Cartridge
Lifetime1,2
Finishes
5-years
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No
Warranty Footnotes:
1. The term "lifetime" is not defined and this lack of definition can have some unusual consequences.
2. "The distributor warrants to the original consumer purchaser this product to be free from defects in material and workmanship under normal use in residential applications."

Read/Print the Homewerks warranty.

Learn more about faucet warranties.

This Company In Brief

Homewerks is a combination buying cooperative and logistics company that imports Asian-made home improvement products that are sold under a variety of brands, including private brands exclusive to hardware and plumbing retailers. It provides warehousing, distribution, inventory control, market research, quality assurance, and after-sale product support for the brands that it distributes.

The quality of the faucets is average to good. The faucets are common Asian faucet designs similar to those offered for sale by most importers of Asian faucets, neither distinctive nor innovative.

Homewerks prices are competitive.

The faucet warranty is for a lifetime except on finishes which are guaranteed for five years. Customer support for sales and warranty claims is good, but technical support for such matters as installation issues is virtually non-existent.

Homewerks, founded in 2007 by CEO Peter D. Berkman, is a privately held importer and distributor of Asian-made home improvement products which are sold under a variety of brands, including private brands exclusive to hardware and plumbing retailers. It is a combination buying cooperative and logistics company that provides warehousing, distribution, inventory control, market research, quality assurance, and after-sale product support at less cost than its corporate customers can provide these services for themselves.

In addition to its its proprietary faucet brands, Aqua Vista, Homewerks, Home2O, and Tosca, Homewerks provides

Aqua Vista, Homewerks, Tosca and Home20 are Homewerks' proprietary brands under which it sells faucets primarily through bix box lumber stores such as Home Depots and Lowes as well as general merchandisers like Amazon and Target.

The company formerly supplied Glacier Bay faucets and AquaDyne plumbing products to but that relationship appears to have ended.

It also supplied Aqua Vista faucets to Orchard Supply Hardware until the company was shut down by its owner, Lowe's Companies in 2018. Homewerks has evidently adopted Aqua Vista as an in-house brand. The company is taking care of warranty claims on Aqua Vista faucets.

There is not much to distinguish among the Home­werks brands. Tosca appears to be positioned as the slightly upscale brand while Home2O is the company's discount line. The Homewerks brand is somewhere between the two. However, we do not see much difference in price range, style, or quality among the three brands.

The faucets are made in China and Taiwan.

Homewerks gets the most out of its buying dollar by consolidating its purchases in larger blocks to get better prices from its Asian suppliers and cut its shipping costs.

It also back-stops its retail-store customers with parts inventories and after-sale warranty and parts support. A call to True Value about a defective Baypointe faucet will not go to True Value but to Homewerks customer service.

This service relieves individual retailers from the burden and expense of providing the customer services necessary to support a warranty with a claims process and the nuisance of keeping track of faucet re-testing so that required certifications are now allowed to lapse.

Manufacturers from which Homewerks has purchased faucets within our five-year look-back period include:

These are not faucets designed by or exclusively for Homewerks. All faucets are taken straight out of the of the companies that make them. They are not leading-edge designs. Asian mass-market faucets tend to be middle-of-the-road and to follow the pack rather than lead it. The goal of Asian faucet manufacturers is to sell as many faucets as possible, which means keeping their designs well within the mainstream to appeal to as many potential buyers as possible.

Designs are often adopted from Europe and North America. A design that sells well in these major markets will often be imitated by Asian factories. The lag time is usually 3 to 5 years, so by the time a design appears in an Asian faucet, it is no longer new and has been supplanted in the inventories of designer faucet companies in the West by even newer designs.

Homewerks maintains two websites: https://www.homewerks.com and https://www.homewerksww.com. The sites are virtually identical, so the purpose of having two sites escapes us.

The sites provide information about just those faucets sold under the three Homewerks brand names: Homewerks, Home2O, and Tosca. Aqueous and Estora faucets do not have a dedicated website. Bay Pointe faucets are sold on the True Value Hardware website.

The Homewerks sites do not sell the company's products. They are for information only. They do, however, provide a "where to by" link for some faucets which usually moves the user directly to the retailer's website. The link is not always accurate, however. At the time we tested the website, Tosca faucets were linked to Lowes stores, which advertises them as "exclusive" to Lowes, but no longer sells them. We eventually found them for sale at Home Depot.

The information provided for each faucet is very limited: the number of holes required to mount the faucet, the number of handles, the cartridge type (washerless or ceramic), whether the faucet is ADA compliant or Watersense listed along with one or two images of the faucet are the sum of the information in most faucet listings. Some listings also identify the faucet's certifications.

Basic faucet specifications, such as the material from which the faucet is made, are missing. Better faucets are made of brass or stainless steel.

Many Homewerks listings identify the faucet material as just "metal" which suggests to us that the faucet may be made of zinc or a zinc-aluminum alloy called "pot metal." Zinc is appropriate for use in unpressurized parts like handles, base plates (es­cutch­eons), and trim plates for wall-mounted faucets, but not for pressurized parts of the faucet where the strength of brass or steel is needed.

Some are plastic. Unfortunately Homewerks does not identify which faucets are plastic. Plastic faucets are suitable for use in RVs where water pressure is low, and for special application like chemical laboratories in which a metal faucet might corrode, but they are not suitable for home use under standard residential water pressure.

There is no information about a faucet's cartridge other than it is either a washerless (i.e. Delta ball) cartridge or a ceramic cartridge. The identification of a cartridge as ceramic is not sufficient. There are good ceramic cartridges and not-so-good ceramic cartridges. To make an informed buying decision you need to know the manufacturer. Otherwise, there is no way to judge the quality of the cartridge.

The Homewerks faucets we examined contained what we think of as generic Chinese ceramic cartridges devoid of the maker's marks that allow the cartridges to be identified. All top-quality cartridge manufacturers mark their cartridges for identification. The absence of marks generally indicates a cartridge that is not of the best quality.

The sites identify the finishes available for each faucet. Homewerks faucet finishes are basic: chrome, brushed nickel, oil-rubbed bronze, and, on some kitchen faucets, stainless steel (which is not an applied finish but rather the material of the faucet polished or brushed to look nice). All finishes have the same five-year warranty. Oil-rubbed bronze displays copper highlights intended to give the finish a look of wear and use. In other faucet lines, this finish is called antique bronze.

The type of finish is not disclosed. Type of finish is important, particularly if the top (wear) layer of the faucet finish is a , or anything other than a non-tarnishing metal such as chrome or nickel. and (PVD) finishes are considered durable. Powder coats are semi-dirable,requiring more care in use, cleaning and maintenance to keep their good looks.

Based on our examination of a selection of Homewerks faucets, we believe chrome and brushed nickel to be electroplated. Oil-rubbed bronze is more of a mystery. Traditional oil-rubbed bronze is an actual bronze metal heated and dipped in oil, then buffed to embed the oil into the metal. The result is a dark brown, almost black, finish. More commonly these days, the finish is a sprayed on powder coating – essentially a powdered paint.

The Homewerks oil-rubbed bronze appears to be a spray coating. We did not examine every Homewerks faucet, however, so we cannot guarantee that our conclusion applies universally across Homewerks' several manufacturers. Before buying a faucet, we recommend that you contact customer support for the type of finish applied to the faucet. (Odds are, however, the customer service agent will have no clue.)

Faucet Finishes: For more information on the types of faucet finishes and their advantages and drawbacks, see Faucet Finishes.

The websites do not have links to downloads found on most faucet websites including detailed specification pages, exploded parts diagrams, dimensioned drawings of the faucets, installation instructions, or the faucet's warranty.

The Homewerks warranty is not on the website. We had to get a copy from Home Depot. The company provides a limited lifetime warranty against defects in materials and workmanship, but just five years on its Finishes. It is somewhat below the North American standard limited lifetime warranty that protects all parts of the faucet (except electronics), including finishes (except "living finishes") for a lifetime.

While the warranty caption indicates a lifetime warranty against manufacturing and material defects in the faucet, the term "lifetime" is never mentioned in the body of the warranty and is never defined.

Courts that have considered the issue have determined over and over again that the word "lifetime" is not self-defining. It could have many meanings: the lifetime of the buyer, the lifetime of the faucet, and even the lifetime of the company. Mag­nu­son-Moss does not permit such ambiguity in a faucet warranty. One of the stated purposes of the legislation was to eliminate mystery words like "lifetime."

Where ambiguity exists, the legal doctrine of contra proferentem requires the ambiguity to be resolved in favor of the consumer. So, whichever lifetime most benefits the buyer will be the lifetime that applies.

The warranty language is also unusual since it does not require the buyer to continue to own a Homewerks faucet for the warranty to remain in effect. One interesting and unexpected result of that omission is that it is entirely possible for the buyer to retain all rights under the warranty even after he or she no longer owns the faucet.

Consider this example:

Within the lifetime warranty period, the buyer sells his or her house to Cousin Nell.

The warranty does not end at the sale because the lifetime warranty term, however it is ultimately interpreted, is not over (the buyer is still alive, the faucet is still in use, and the company is still in business).

The ownership of the faucet passes to Cousin Nell with title to the house but not the warranty. The warranty, by its terms, is not transferable.

Since Cousin Nell cannot inherit the warranty but it still exists in full force, all warranty rights are retained by the buyer.

If the faucet develops a leak, could Buyer make a warranty claim for Nell's benefit?

The answer is probably "yes". In most states, a party to a contract can enforce the terms of the contract for the benefit of a person who is not a party to the contract.

An odd result indeed, and probably not one that Homewerks intend, but that's the way Homewerks has chosen to write its warranty. We doubt tthe warranty was written by a lawyer. If it was, he or she needs a refresher on warranty law. It badly need rewriting to aliminate multiple redundancies, clean up the language, and comply with warranty law. Companies that write their own warranties seem not to understand that they are writing a contract that is enforceable at law. The Homewerks warranty contract seems destined to get the company in trouble if it ever appears before a court.

The very short-term warranty on faucet finishes suggests that the company does not have full faith and confidence in the durability or longevity of its finishes. We found it surprising. Homewerks finishes looked durable to us and performed reasonably well in our abuse tests.

However, whenever we encounter a less-than-lifetime warranty on a faucet component, we have to assume the company knows something bad about the component that we do not know. So, if Homewerks management thinks its faucet finishes will last just five years, we take that as the gospel and caution prospective buyers to consider the faucets if and only if a five-year finish is acceptable.

Faucet Warranties: For more on interpreting faucet warranties, see Understanding Faucet Warranties.

Customer service for Homewerks faucets, including private brands, is handled by Homewerks. It is adequate as long as the issue is somehhing simple such as a warranty claim or request for replacement parts. The Better Business Bureau rates Homewerks A+, its highest rating, for its handling of customer problems.

Technical support was not nearly adequate, however. Customer service agents were unable to effectively guide us to a solution to our (purely imaginary) installation issues or provide basic information about Homewerks faucets such as the type of finish or the source of cartridges, or even provide us with a copy of the company's faucet warranty.

While most Homewerks faucets include a generic Chinese ceramic cartridge, some still use the old Delta ball cartridge (which is not a drawback for most of us old-timers who remember the ball cartridge as a reliable component. But, it may be disconcerting to younger buyers).

However, the Homewerks website is very good about identifying the type of cartridge used in each faucet. The ball cartridge is identified as a "washerless cartridge." Ball cartridges need periodic maintenance to replace the rubber seals, but the replacement is an easy DIY task and rebuild kits are available at nearly every hardware store.

Cartridges: Its ceramic cartridge is the heart of a modern faucet. The cartridge controls water flow and (in single-handle faucets) water temperature. With a working cartridge, a faucet is a faucet doing what faucets do: metering water in a safe and controlled manner.

Without a working cartridge, a faucet is just a strange-looking paperweight. So, it is important that the cartridgebe tough, durable, and long-lived.

See Faucet Valves & Cartridges for more information on types of cartridges and the advantages and drawbacks of each type.

Most of the manufacturers that make faucets for the various Homewerks brands also manufacture for other faucet importers that sell discount faucets in the U.S. and Canada. So, a great many faucets similar if not identical to those sold by Homewerks are available not only from within the multiple brands supplied by Homewerks but also from any number of other Asian importers. If you ever wondered why Asian faucets all seem to look alike, this is your answer: many different brands are manufactured in the same large Asian factories.

China- and Taiwan-made faucets comparable to Homewerks brands include

We are continuing to research the company. If you have experience with Homewerks faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.