Hiendure Faucets Review & Rating Updated: March 10, 2023
Room 1612, Building B
Ningbo Economic & Technological Development Zone
118 Daliang St.
Ningbo 315000 China.
877 Lee Andrews Ave. SE
Atlanta, GA 30096
Warranty Footnotes:1. For some, but not all, faucets, the company claims a 3-year warranty. However, it has been unable to produce a written warranty document.Learn more about faucet warranties.
This Company In Brief
TongHai Trading Co. Ltd. is a Chinese exporter that sells faucets and related products in the U.S. and Canada under the Hiendure® brand.
The company has no North American facilities. It sells only through internet venues that host third-party sellers such as Amazon.
The faucets are not guaranteed by a written product warranty that complies with U.S. warranty law. The company cannot provide replacement parts for the faucets it sells.
TongHai Trading Co. Ltd. sells faucets and related products including shower components and bath accessories under the Hiendure® brand, a registered trademark..
The products are imported from China and sold only on the internet through websites that host third-party sellers. TongHai's primary retail venue is Amazon.
According to its U.S. trademark filing, TongHai's array of products could include:
"Lighting devices for showcases; Overhead lamps; Plumbing fittings, namely, bibbs; Plumbing fittings, namely, faucet filters; Regulating accessories for water or gas apparatus and pipes; Showers; Suspension pendulums for suspension lamps; Tap water faucets; Taps; Taps for washstands; Thermostatic valves; Thermostatic valves as parts of heating installations; Wall lamps; Wall lights; Water conservation plumbing fixtures, namely, faucets, aerators, showerheads, water saving toilets; Water control valves for faucets."
At present, however, its products are limited to sink faucets, some shower components, tub fillers, and accessories for the bath (towel bars, grab bars, robe hooks, lotion/soap dispensers, etc.). It does not sell lighting fixtures, lamps, heating appliances, or plumbing fixtures such as toilets.
North American Facilities
The company has no functioning North American facilities.
The company sells as Ebonder, Inc. on Amazon. Ebolder, Inc. owns the Hiendure name in Europe and the U.K. In the U.S., however, the name is registered to TongHai Trading Co., Ltd. The interwoven nature of Ebonder and TongHai throughout the world market suggests strongly that TongHai is the actual owner of Ebonder, Inc.
Ebonder, Inc., was at one time a legal limited liability company organized in Georgia in 2014. The company, however, no longer has a legal existence.
It was dissolved by the Georgia Secretary of State in 2018, for failure to file a required annual report. A dissolved limited liability company no longer exists as a matter of law, cannot lawfully conduct business, and does not shield its owners from personal liability for the company's actions.
Ebonder's official Georgia address – 2875 N. Berkeley Lake Road NW, Suite 6, Box 1011, Duluth, Georgia – is a mailbox store. The address claimed on its Amazon storefront – 250 W. Manvill St., Compton, CA 90220 – is likewise merely a mail drop, what the English call an , provided by AZ West CFS, a consignment broker.
Ebonder Inc. has no employees and conducts no business in North America. Its sole purpose is just to have a U.S. corporation with a U.S. address to convey the impression that Hiendure products are sold by a u.s.-based business.
They are not.
All of the details of Hiendure sales including order taking, payment, warehousing, inventory control, delivery, returns, and refunds are handled by Amazon. ThongHai's only involvement is to periodically restock Amazon fulfillment centers with products.
Hiendure Faucet Construction & Materials
TongHai is a trading company, not a manufacturer. It buys products from a variety or sources. We believe that the manufacturerer of some of its faucets is Wenzhou Fyeer Sanitary Ware Co., Ltd., a Chinese company that also manufacturers faucets sold under the brand on Amazon and other hosting websites.
Faucet construction is conventional. The body and spout of the faucets, as well as being decorative, are the components that channel water within the faucet.
The basic faucet material is brass.
Brass is the preferred material for faucets for two reasons:
- Brass is strong but easy to work with. It casts, forges, and machines with relative ease.
- Brass is naturally anti-microbial. The copper in brass kills bacteria, retarding the build-up of potentially hazardous microbes inside a faucet.
But, brass has one serious drawback. It may contain lead.
Traditional (alpha) brass is a blend of copper and zinc with a small amount of lead (1.5% - 3.5%) added to make the material more malleable, less brittle, and easier to fabricate.
Lead, however, is now all but banned in North America in any drinking water component due to its toxicity to humans, particularly children.
According to the Environmental Protection Agency (EPA), lead, even in small amounts, causes slowed growth, learning disorders, hearing loss, anemia, hyperactivity, and behavior issues.
The maximum lead content of those parts of a faucet that touch water is 0.25% (1/4 of 1%), basically just a trace. TongHai claims that its brass faucets are made from lead-free brass. However, its faucets have not been certified lead-free, so this claim has not been independently confirmed.
To comply with the restrictions on lead, today's faucet brass replaces lead with other additives to reduce brittleness without adding toxicity. The most common is bismuth.
Bismuth is similar to lead – right next to lead on the periodic table of elements – but it is not harmful to humans.
It is, however, very expensive. It is 300 times rarer than lead, even rarer than silver, which is the reason that bismuth-brass alloys are considerably more expensive than leaded brass.
This increased cost has encouraged many faucet manufacturers to use substitute materials in their faucets where possible.
Chinese faucet manufacturers tend to use much less expensive leaded brass in faucets made for their home market, and are not above exporting leaded brass faucets to North America where such faucets are illegal. (See Lead in Chinese Faucets.) Many dozens of these illegal, contraband faucets can be found on Amazon alone.
Zinc & Zinc/Aluminum Alloys
The more common legal substitute for lead-free brass is zinc or a zinc-aluminum (ZA) alloy. One of the most common is called ZAMAK, a composition containing 4% aluminum.
Zinc is not as strong as brass and does not resist water pressure as well as brass. But, its use in non-pressurized parts of a brass faucet such as handles, base and wall plates, and is common even among manufacturers of luxury faucets.
It does no harm when used in these components, and may save consumers a few dollars.
Plastic is the other commonly used substitute material. It may be safely used in incidental parts like base plates and has been largely trouble-free in aerators and as casings for ceramic cartridges but otherwise, its use is suspect especially if under water pressure.
Among those suspect uses is its use in the spray heads of kitchen faucets. Plastic spray heads (called "wands" in the faucet industry) have become the standard for many manufacturers, including some that sell upscale faucets such as
Hiendure kitchen faucet sprays are plastic. Manufacturers give three reasons for their use of plastic in kitchen sprays:
- Plastic does not get uncomfortably hot in use like metal wands;
- Plastic is not as heavy and is more comfortable to hold for long periods of time; and
- Plastic is a lot cheaper than brass or stainless steel – even cheaper than zinc.
However, plastic wands also fail much more often than metal wands. And although engineers have made significant improvements to their reliability over the past decade, the problem has not been entirely solved.
Better wands are made of metal, insulated against excessive heat transmittal.
The Sure Cure for Too-Hot Spray Wands: The simple cure for spray wands that get too hot is to reduce the temperature of the water. Dishes do not need to be rinsed in scalding hot water.
Hiendure Faucet Design & Styling
Hiendure faucets are a mix of contemporary and traditional designs. The designs are fairly conservative – attractive enough but exhibiting, with some exceptions, no particular design originality.
The goal of Chinese faucet manufacturers is to sell as many faucets as possible, which means keeping their designs well within the mainstream to appeal to as many potential buyers as possible.
Asian faucet designs are usually adopted from Europe and North America.
A style that sells well in these major markets will often be imitated by Asian factories (with minor changes to avoid patent infringement). The lag time is usually 3 to 5 years, so by the time a design appears in a Chinese faucet, it is no longer new.
Hiendure's faucet designs fit this pattern. They are pleasant and often smartly styled, but most are over a decade old.
Hiendure Faucet Components
The critical components used in Hiendure faucets are ceramic valve cartridges and aerators.
Some of the faucets we examined contained a ceramic disc cartridge made by Wenzhou Hairui Ceramic Valve Co., Ltd., a Chinese manufacturer of ceramic valve cartridges.
The Faucet Cartridge
Its cartridge is the heart of a modern faucet and should be your very first consideration when making a buying decision.
It is the component that controls water flow and temperature.
Its finish may fail and the faucet will still work. It may be discolored, corroded, and ugly but water still flows. If the cartridge fails, however, the faucet is no longer a faucet. It is out of business until the cartridge is replaced.
It's important, therefore, that the cartridge is robust, durable, and lasts for many years.
These are reasonably good cartridges, sold primarily in Europe under the Quore brand.
Faucet aerators used to be simple devices that merely added a little air to soften the water stream so it would not splash out of the sink.
Today, however, they are also used to limit water volume to the lower flows required by federal and state water conservation laws, and in some cases, to prevent back-flow that can result in the contamination of household drinking water.
It is important, therefore, that this little device, often smaller than a dime, be the best available.
The aerators on the Hiendure faucets we examined did not have any markings permitting use to identify the manufacturer, but our testing found them adequate. They produced the stated flow rate, resisted clogging even in our very mineralized testing water, and provided a satisfactory stream of water.
Hiendure Faucet Finishes
Hiendure offers five finishes on its faucets: Antique Brass, Black, Brushed Nickel, Chrome, and Gold.
A few faucets are available in in which a base finish is paired with an accent finish. Split finishes include Black with Chrome and Black with Gold.
TongHai does not identify the processes used to produce its finishes, and, as a trading company rather than the faucets' manufacturer, it may not know the processes. From inspection and non-destructive testing, however, we believe that two of the five finishes. Chrome and Brushed Nickel are electroplated. Black is probably a powder coating. Gold may also be a powder coating, but is more likely applied using physical vapor deposition (PVD).
involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet.
Usually, multiple coats are applied, one or more undercoats and then two or more coats of the finish metal.
The top coat may be polished or brushed. Chrome, a relatively hard metal, is usually polished to a high shine. Nickel, a softer metal, is usually brushed to help hide the the inevitable minor scratches.
Physical Vapor Deposition
, or PVD, is one of the latest space-age faucet finishing technology, rapidly replacing electroplating as the finish of choice.
Some finishes are more durable than others. Some, the so-called , are intended to fade, discolor, and otherwise show the effect of use and wear over time.
Here are common types of faucet finishes and their durability from most to least durable.
- (PVD) finishes are 10 to 20 times more scratch-resistant than electroplated chrome.
- is the old standby. It is a tough finish that will stand up to most abuse, but its durability depends on the metal used.
- Chrome is durable, nickel less so because it is inherently a softer metal – the reason chrome replaced nickel as the faucet finish of choice in the early 20th century.
- is essentially a paint applied in a powdered form and then heated in an oven to cure. It is considered semi-durable with about the same resistance to scratches and mars as the finish on your car.
Although the technology was discovered in the 19th century, it was not used in industry until the 1950s. Its first use was in nuclear reactors. Today, the technology is everywhere and the machinery required is getting smaller, faster, and cheaper all the time.
The process requires a special air-tight chamber which is loaded with unfinished faucet components. All of the air is removed and replaced with a carefully calculated mix of nitrogen or argon and reactive gases.
A rod of the metal to be used for the coating is heated to a temperature so high that the metal dissolves into individual atoms. The atoms mix with the various reactive gases to get the desired color and finish effects and are then deposited in a very thin layer – 2 to 5 microns – on the faucet components.
A micron is one-millionth of a meter or 1/26,000 of an inch. The average human hair is 83 microns thick. The smallest the human eye with excellent vision can see without magnification is about 5 microns.
Despite being just microns thick, a PVD coating is extremely dense and, in consequence, very hard and durable. By some estimates, it is up to 20 times more scratch-resistant than electroplated chrome.
is a powdered paint applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge. The particles are drawn to the item to be finished which has been given a negative charge.
Once the powder is applied, the item being coated is baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains.
These chains are what give the coating its durability, reducing the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.
Usually characterized as
semi-durable, it is about as durable as the finish on your car and not nearly as robust as electroplated or PVD finishes. But, at present it is the preferred process for applying non-metalic finishes to faucets.
Finish Care Instructions: Always read and follow the faucet seller's care instructions. Careful cleaning and maintenance not only preserve the good looks of your faucet but also your finish warranty.
Hiendure Faucet Warranty
TongHai claims to offer a three-year warranty on some but not all of its Hiendure faucets but the company has so far been unable to produce a copy of the warranty document.
U.S. law requires consumer product warranties to be in writing. Guarantees not in writing, no matter how compelling, are not warranties. Unless and until the company posts its warranty online in conjunction with its faucet listing, we have to treat the company as having no warranty on its faucets.
TongHai Customer Service
TongHai has no actual presence in North America and that lack of presence includes the absence of a North American-based customer service. Customer service for Hiendure products is through emails to China.
You can't just call a toll-free number and get something done. You have to email, then wait for a response.
Due at least in part to the time difference (China is between 13-16 hours ahead of the U.S.), it typically takes a minimum of 6-9 hours to get a reply, and often as long as 48 hours. If your Owofan faucet is malfunctioning and you need replacement parts, that is far too long.
There is also the language barrier. TongHai customer agents probably speak far better English than you do Mandarin, but English is not their first language, so communication can be slow and difficult with lots of questions and more questions, and explanation after explanation until some sort of understanding is achieved.
We rate the company's customer support as unsatisfactory.
TongHai does not have a website under either its English or Chinese name. The closest it comes to an actual website is its Amazon storefront.
Testing & Certification
Comparable (Legal) Faucets
Certified faucets made in Asia comparable to Hiendure in quality with the same or a better warranty, that are legal to sell and install in the U.S. and Canada, include:
With all of the choices available in the marketplace for save, certified faucets (as shown in the list above), there is no reason to risk your family's health or possible fines and civil penalties by buying and installing any of TongHai's contraband faucets.
Additionally, most of the faucet companies listed above have a vigorous replacement parts program. TongHai has none. So, if your Hiendure faucet breaks, there is no source of parts to fix it.
In any event, these are contraband faucets. They are illegal to install in a drinking-water system anywhere in the U.S. or Canada.
A plumber probably will not install one for you, If you install it yourself and are caught, the very least that will happen is you will have to replace the illegal faucet at your expense and possibly pay a small fine. In an increasing number of jurisdictions, you can go to jail for knowing and intentional violations.
We are continuing to research the company. If you have experience with Hiendure faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.