Hansgrohe Faucets Review & Rating Updated: December 2, 2023

Imported From
Assembled In
Hansgrohe USA
1490 Bluegrass Lakes Pkwy.
Alpharetta, GA 30004
(800) 334-0455
Hansgrohe SE
Auestraße. 5-9
77761 Schiltach
Business Type
Product Range
Kitchen, Bath, Prep and Bar Faucets
Street Price
$250 - $1,500
Warranty Score
Matte Black, Matte White Finishes
3 years
Other Finishes
Mechanical Parts
Proof of Purchase
Meets U.S. Warranty
Law Requirements
1. As long as the original purchaser owns "the product and the home in which the product is originally installed."
Learn more about faucet warranties.

This Company In Brief

Hansgrohe is a leading Ger­man fau­cet company that is majority owned by Masco, the American holding company that also owns several American fau­cet brands including

It sells two lines of Fau­cets: Axor, its luxury brand, still made mostly in Ger­many, and Hans­grohe, its premium brand, increasingly made in China.

The faucets are all designed in-house or by world-famous designers and architects and are exclusive to Hans­grohe. Faucet prices are in line with and often less costly than other European designer fau­cet brands.

Hansgrohe supports its Fau­cets with a limited lifetime warranty and good customer service. But, not as good as it once was.

Hansgrohe is a shower company, well known in most of the world for its innovative and impeccable hand showers (it is the oldest and largest and probably the best hand shower company in the world).

Hans­grohe also makes excellent, high-quality, stylish lines of fau­cets, Hans­grohe its "premium" fau­cet and Axor, its "luxury" brand. (We tend to think of these as premium and super-premium lines.)

The Company

According to company lore, it all began in 1901 in Schiltach, Ger­many.

Image Credit: Hansgrohe SE
Hand shower and wall bar invented by Hans Grohe.

Otto Johannes (Hans) Grohe, a weaver by trade with some experience in metalworking, started a metal pressing shop in an unused shed with two employees making alarm clock cases for Junghans, at the time the largest clockmaker in the world.

In 1905 the enterprise incorporated as Hans Grohe, Schiltach and began making shower heads. By the eve of the Great War in 1913, the company was a leading supplier in the infant sanitary equipment industry in Ger­many with 24 workers and a new two-story factory.

It was not until 1928 that Hans Grohe invented the porcelain-handle hand shower for which the company became justly famous. Thirty years later, he invented the wall bar on which a hand shower can conveniently be mounted to double as an overhead shower. The adjustable spray shower arrived in 1968.

Made in USA


Made in Germany

For a fau­cet to be labeled "Made in USA," it must meet some very strict Fed­er­al Trade Com­mis­sion rules.

It must undergo its final assembly in the U.S. and all or substantially all of the components and parts used to make the fau­cet must also be made in the U.S.

Negligible foreign content is permitted, but it must be truly negligible. Hot and cold buttons on a fau­cet are probably safe.

But, the foreign component may not be critical to the fau­cet's function. So, a fau­cet's critical valve cartridge may not be foreign.

The problem is, there are no valve cartridges made in Amer­i­ca. They are all made in Europe and Asia.

The result is that no fau­cet made in Amer­i­ca can be labeled an unqualified "Made in USA" product. The most its manufacturer can claim is that it is "Made in USA from imported components."

The "Made in Ger­many" rules are set by U. S. Cus­toms, not the Fed­er­al Trade Com­mis­sion, and they are much more lenient.

If a fau­cet undergoes its "final assembly" in Ger­many, it is "Made in Ger­many."

It may be made from 100% Chinese parts, but that makes no difference. If the parts are shipped to Ger­many and assembled into a fau­cet, the fau­cet is "Made in Ger­many" under our laws.

Nice for Hans­gro­he, not so nice for

Showers are still the company's flagship product.

It did not move into faucet manufacturing in a mjaor way until 1981 but immediately began innovating.

The company patented the first pullout spray for kitchen fau­cets in 1984, a technology that brought to the North American market soon after it appeared in Europe.

Hansgrohe was owned and managed by descendants of the founder, Hans Grohe, until 2002 when Masco acquired a majority stake in the company. Masco, the giant American plumbing and building products holding company, also owns

Grohe family members are no longer active in the company's management. The last grandsons, Richard and Philippe Grohe, left the company in 2016. Family members still own 32% of the stock, however.

In 2012 the company changed its corporate form from Hans­grohe AG (Aktiengesellschaft, a Ger­man stock corporation) to Hans­gro­he SE (Societas Europaea), which is a new form of a pan-European corporation chartered directly under the European Union.

The company stock is not publically traded and is not listed on any exchange.

Despite the change in ownership and corporate form, Hans­gro­he SE is still pretty much what it has always been, a producer of very, high-style, sanitary wares still headquartered in Schil­tach in the Rott­weil district of Baden-Würt­tem­berg, Ger­many on the eastern edge of the Black For­est.

At last count, Hans­grohe owned 33 subsidiaries and sells in over 120 countries.

Its principal markets are in its home country, Ger­many, China, and North Amer­i­ca. Over 70% of its sales are outside of Ger­many.

Faucet Design In­no­va­tion

Over the years, Hans­grohe has built a solid reputation as one of the innovation leaders in the technology and design of kitchen and bath fau­cets, receiving over 300 international design awards.

Its panel of designers includes Phil­ippe Starck, possibly the best known of today's industrial designers, An­ton­io Cit­ter­io, Jean-Mar­ie Mas­saud, Pat­ric­ia Ur­qui­ola, the Bour­oul­lec brothers, and Phoenix Design, among others — all famous names in the world of product and industrial design.

Axor Faucets

If a Hans­grohe fau­cet is not a premium-enough fau­cet for you, the company also has what it calls its luxury line, Axor.

Axor is to Hans­grohe as the high-end fau­cets in which most of the company's design and technology innovations appear first.

An example is the , essentially an under-the-sink hose reel for pullout kitchen faucets that eliminates the problem of snagging the hose on the junk under the sink and allows longer hose lengths – up to 2 1/2 feet. – long enough to easily water plants and fill vases on the countertop.

A clever idea, long overdue, and now available on Hans­grohe as well as Ax­or fau­cets.

Many of the Axor collections are named after the designers who created them. There are, for example, several Starck collections, a Cit­ter­io collection, a Mas­saud collection, and so on.

Axor fau­cets are typically 30-50% more costly than Hans­grohe fau­cets. But, for the extra charge, you will get leading-edge contemporary design not available elsewhere.

Counterfeit Hansgrohe Faucets

One undesirable effect of Hans­grohe's design acumen, however, is that it is, along with among the world's most widely counterfeited fau­cets, and while Hans­grohe feels that "imitation is the most sincere form of flattery", its appreciation does not extend to the theft of its designs or the unauthorized copying of its fau­cets.

It has zero tolerance for product piracy that has become brazen enough that counterfeiters recently showed pirated Hans­grohe look-alike products at a Ger­man trade show (where they were seized and destroyed by the Zollpolizei, Ger­many's equivalent to our Customs and Border Protection).

The company expects to spend over $3 million each year protecting its brands from counterfeiters and design pirates.

If you buy a faucet labeled "Hans­gro­he" outside of normal distribution channels such as through eBay, the chances are very good that it is not a Hans­gro­he fauct.

The prolem hits not just luxury faucet makers.

Delta faucets, for example, are constantly being counterfeited. Recently it sued a gang of Russians who were selling counterfeit Delta faucets in the U.S. on Amazon.

Amazon has a written policy against selling illegal products on its site, but it makes no more than a token effort to police itself, so the policy is rarely enforced, and the sale of illegal products is rife.

For more information see Delta Faucet Company sues Russian Counterfeiters over Unauthorized Amazon Sales.

Hansgrohe Manufacturing

If you buy an Axor fau­cet, you are getting a fau­cet most likely made, or at least assembled in Ger­many. If you buy a Hans­grohe fau­cet, you are getting a fau­cet designed in Ger­many that was more likely than not made somewhere else.

Hansgrohe owns six factories in Ger­many, including a fau­cet assembly plant in Schiltach and shower assembly plant in Of­fen­burg. According to the company, Of­fen­burg produces 22,000 products each day, mostly showers, but also some fau­cets.

The company also manufactures showers in France at a plant owned by Hans­gro­he Was­sel­onne, France S.A. (formerly Zenio S.A.), and bathtubs, whirlpools, and shower cabins in the Ne­ther­lands; at a facility owned by its subsidiary, Dutch C.P.T. Holding BV.

Its largest and newest fau­cet factory, however, is in Shang­hai where Hansgrohe Sanitary Products Co., Ltd. makes fau­cets primarily for the China market (in which Hans­grohe is a major player in the luxury fau­cet segment) but also for export to North America.

North Amer­i­can operations have been managed from its U.S. headquarters in Al­pha­ret­ta, Ge­or­gia since 1995. The facility includes a fau­cet assembly plant, warehouse, and logistics and training centers.

The Al­pha­ret­ta operation has shrunk considerably from its peak in 2010. When we first began reviewing Hansgrohe 15 years ago, Al­pha­ret­ta employed nearly 500 workers, most in the assembly plant. Today the company claims 220 employees. Much, if not most, of that shrikage was in assembly workers.

Until 2012 most Hans­grohe fau­cets sold in North Amer­ica were made in either in Ger­many or Georg­ia. But, in 2013 Hans­grohe finished an extensive expansion of the Shang­hai factory, adding 86,000 square feet of factory floor and modernizing the plant's machinery. The final price tag was $14.6 million.

Since the expansion, there has been a steady uptick in the number and size of fau­cet shipments from the Shang­hai facility to the U.S. and a corresponding decrease in imports from Ger­many.

Hansgrohe's Asian Suppliers

But, that is by no means the whole story.

Hans­grohe manufactures few of the parts and components that go into its fau­cets or showers.

Its proprietary fau­cet valve cartridges are still made in its plastics plant in Offenberg. Most other parts and components, however, are made in China and Taiwan.

Watch a short Hansgrohe video on the manufacture of its ceramic disc valve cartridges.

Hansgrohe's known component suppliers are:

There may be more. These are just the ones we know about.

Made In ?

By buying components and assembling the fau­cets in Ger­many and the U.S. Hans­grohe avoided the dread "Made in China" label for most of its history in North Amer­i­ca.

We were completely unaware of the extent to which Chinese manufacturing contributed to Hans­grohe fau­cets sold in North Amer­i­ca. We did not start fully inquiring into the company's Chinese connections until very recently when asked to look into it further by one of Hans­grohe's North American competitors.

The transition to Chinese manufacturing has been done very quietly, masked by the simple process of never admitting that it is happening.

The company has become more sensitive if not outright secretive on the subject of origin.

In the past it was almost eager to disclose where its faucet were made. That candor is gone.

Every recent attempt we have made to elicit specific country of origin information has been rebuffed.

The lresponse we received to our latest e-mail inquiry was:

"[T]he country of origin of our products changes too often to have that information documented."[1]

This statement, however, is simply false. Documentation of country of orgin is required by law.

U.S. law requires a Cer­tif­i­cate of Or­i­gin to be retained for five years for an imported faucet. (9 CFR § 181.22).

Additionally, the faucet or its container must be conspicuously marked with the country of origin as it appears on the certificate.

Violation of these requirements is a fderal crime punishable (for the first violation) with fines up to $100,000, and imprisonment of up to 1 year (19 USC § 1304). For subssequent violations, the penalty is much stiffer.

So, the notion that Hans­gro­he does not know where its faucets are made is pure balderdash. It has the information. It just does not want to share.

In any event, the extent of Chinese involvement has now simply gotten much too massive for effective concealment.

Country of Origin
Survey Results

We randomly sampled 538 and Hanagrohe faucets and 106 Axor faucets to see where they were made. Here are the results:

(538 Faucets)
China Flag China: 251 (47%)
USA Flag USA: 152 (28%)
Germany FlagGermany: 134 (25%)
(106 Faucets)
China Flag China: 34 (32%)
USA Flag USA: 0 (0%)
Germany FlagGermany: 72 (68%).

For a breakdown by collection, see the Hansgrohe Country of Origin and Axor Country of Origin tables elsewhere on this page.

It has reached the point at which nearly half of all Hans­gro­he and a third of Axor fau­cets sold in North Amer­i­ca originate in China.

If you prefer an Axor or Hans­grohe fau­cet actually made in Ger­many, look for the "Made in Ger­many" on the box. If you don't want to wait until the faucet is delivered, you might try to get the information from customer support. (Good luck!)

If the box does not specify the origin of the faucet, it was assembled in the U.S.

If it reads "Made in China" it contains a faucet that was probably designed in Germ­any, but has itself never been in or even near Germany and likely has never been touched by a Ger­man.

It went straight from its Chinese factory to Georgia.

Faucet Finishes

Like most Northern European luxury faucet companies, Hans­grohe's weakness has been its relatively scant finish palette.

While top-flight luxury fau­cet companies in North Amer­i­ca like may offer as many as 30 finishes, Ger­man companies feel generous if they offer more than a bare handful.

Hansgrohe offers a total of 17 finishes, but only eight of these are used to finish faucets.

Its base faucet finishes are: Chrome, Steel Optik (or Optic – it's written both ways on the company website), and Brushed Nickel.

All fau­cets are available in polished Chrome.

Some kitchen, bar, and prep faucets are finished in a (PVD) coating called "Steel Optik" that looks like stainless steel but does not get all fingerprinty like true stainless steel.

The finish is intended to make brass kitchen faucets look like stainless steel faucets to match stainless steel sinks. As far as we can tell, Hansgrohe has no faucets actually made from stainless steel but the Steel Optik finish produces a convincing immitation.

Fau­cets are also available in Polished Nickel for a more traditional look. Nickel is a PVD finish.

The company formerly offered a Rubbed Bronze finish. (Most other companies call this "oil-rubbed bronze.") The Hansgrohe version shows copper highlights intended to simulate age and wear, so it looks to us more like what is normally referred to as antique or vintage bronze.

Finish Durability

Some finishes are more durable than others. Here are the Moen faucet finishes and their durability from most to least durable.

For more information about faucet finishes, including their durability and longevity, see Faucet Basics: Part 5 Faucet Finishes.

Faucets in this finish are still on store shelves as of the date of this report, but no longer appear on the Hansgrohe website. We assume the finish has been discontinued.

The company managed for years with just these few finishes but recently has expanded its palette to include what is calls its FinishPlus finishes – five additional finishes to enhance the brand's appeal to North American buyers.

These finishes are Brushed Gold Optik, Brushed Black Chrome, Brushed Bronze, Matte Black, and Matte White.

The "Plus" in FinishPlus appears to refer to the cost. A FinishPlus will add to the price of a faucet, sometimes substantially.

Hansgrohe does not identify the processes used to produce these finishes, but from hints at various places on its website and visual inspection, we believe Matte Black, and Matte White are . Brushed Gold Optik, Brushed Black Chrome, and Brushed Bronze are PVD finishes.

Physical Vapor Deposition

If you have a choice, a PVD finish is the finish to get. They are, nearly indestructible.

The finishes are applied in in a vacuum chamber loaded with unfinished fau­cet parts. All the air is replaced with a carefully calculated mix of inert and reactive gases.

A rod of the metal used for the coating is heated to a temperature so high that it dissolves into individual atoms creating a plasma that is bombarded onto the fau­cet parts to create a very a very thin (2 to 5 microns) but very dense coating.

PVD finishes are very hard (Rockwell HRC-80+, Vicker HV-2600+) and bonded to the fau­cet at a molecular level, essentially becoming an integral part of the fabric of the fau­cet.

In standard abrasion tests, PVD finishes are regularly found to be 10 to 20 times more scratch-resistant than the old standard, electroplated chrome.

Hansgrohe European Price Fixing

From 1992 until 2004 Hans­grohe participated in a scheme among 17 European sanitary wares manufacturers to fix prices in Ger­many, Aus­tria, It­aly, Belg­ium, France, and Hol­land.

The conspiracy unraveled after Mas­co bought control of Hans­grohe and discovered the plot, which it promptly reported to European authorities.

In 2010 the European Commission fined the companies involved over $700 million for violating Article 101 of the European Union Treaty, the largest fine ever imposed by the Commission, finding that the companies had been willing participants in the illegal activities of the group.

Only Hans­grohe escaped the penalty for having blown the whistle on the scheme.

The following seventeen companies were implicated in the conspiracy:

CompanyCountryFine (millions)1
Germany $14.3
Artweger GmbH & Co. KG Austria $3.2
Cisal Rubinetteria SpA Italy $1.4
Duravit AG Germany $35.9
Duscholux Holding AG Switzerland $1.9
Germany $67.0
Hansa Germany $16.9
Germany $0.00
Ideal Standard Belgium $398.8
Kludi GmbH & Co. KG Germany $6.4
Mamoli Italy $1.1
RAF Rubinetterie SpA Italy $0.3
Roca Sanitario SA Spain $47.4
Sanitec Corp.3 Finland $70.6
Teorema Italy $24.6
Villeroy & Bosch AC Germany $87.5
Italy $4.56
1. Fines were levied in Euros but are stated here in equivalent U.S. dollar amounts.
A number of the companies involved appealed their fines to the EU Gen­er­al Court in Lux­em­bourg and were awarded a reduced fine on various grounds. Ideal Stand­ard (then owned by Amer­i­can Stand­ard, now owned by Wab­co Hold­ings Inc.) saw a reduction to $140.2 million from its original fine of $398.8 million.
2. Hans­grohe's fine was abated for its role in disclosing the scheme to public officials.
3. Not to be confused with an unrelated Amer­i­can company that had nothing to do with the scheme.
Powder Coatings

Powder coating is the usual way that fau­cets are given non-metallic or "painted" finishes like Matte White.

It is a durable finish, certainly more robust than the finish on your car, but not nearly as tough as most metal finishes.

In most of the industry, it is considered "semi-durable", able to withstand most of the rough and tumble of life as a kitchen or bath faucet, but more care needs to be taken in to preserve its like-new look.

To produce the finish, a colored powder similar in texture to baking flour is applied with a special low-velocity sprayer that gives the powder a positive electrical charge. The particles are drawn to the fau­cet which has a negative charge.

The fau­cet is then baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains that give the coating its durability.

Hansgrohe's powder coat­ed finishes are guaranteed for just three years – a strong signal from Hans­gro­he management that it is not at all convinced of the long-term durability of these finishes.

A great many other fau­cet companies guarantee their powder coats for a up to the lifetime of the fau­cet. (See e.g. a Canadian luxury faucet company.)

We suggest that until Hans­gro­he figures out how to make its powder coats durable enough to support a longer warranty, you should probably avoid them.

Hansgrohe Website

The Hansgrohe website is well-designed with intuitive navigation and lots of well-staged images.

Filters make short work of drilling down on a faucet that meets your needs.

Once you find a faucet, however, the information available about the faucet leaves a lot to be desired.

A typical faucet listing displays a single 3/4 view image of the faucet that changes when you select another finish to show the faucet in the new finish.

Easily displayed multiple views, however, would help a buyer better visualize a faucet.

Better still would be a 360° visualization capability such as that provided by faucets. Click on the 360° icon and the faucet is displayed in a box that allows you to rotate the faucet with your mouse to view it from any angle.

To find any detailed information about the faucet you need to find the word "Highlights." Clicking on Highlights displays three links: "Specifications", "Installation", and "Accessories & Spare Parts."

"Specifications" scrolls far down the listing to a heading entitled "Article Features." For the Metropol bathroom faucet, here are the specifications:

Metropol Bathroom Faucet

That's it. That's all the specifications there are for this faucet.

We had hopes that the link to "Product Data Sheet" would lead to more comprehensive information.

Unfortunately, however, it merely repeated the same four features, adding a small measured drawing, and an exploded parts diagram along with a message that

"More details are available on our website: www.hansgrohe-usa.com."

which is where we came from, and there are definitely no more details.

Another faucet listing, for the Metris Select Prep Kitchen Faucet, was a little more informative, Here are its specifications.

Metris Select Prep Kitchen Faucet

This is more a "selling features" list than a specifications sheet. It is the online version of the venerable paper "tear sheet", perorated to be torn from a catalog and left with a prospective buyer.

An actual specifications sheet has much, much more detail, more than enough to keep even the most demanding engineer happy.

Minimum specifications necessary for an informed faucet buying decision are those in the Hansgrohe Website Scoresheet. Hansgrohe provides just over half of the information needed.

Hansgrohe Website Scoresheet
(Minimum Faucet Listing Information)
Score: 52 out of 100
Grade: F

(Checked boxes indicate specifications usually, but not always, provided on the Hans­gro­he website.)

For an annotated list of minimum faucet specifications including the reasons the specifications are necessary, download and read the Minimum Content of a Website Faucet Listing table.

Older Hans­gro­he websites used a lot of industry jargon. The new website is much better but some jargon remains.

An example is the term "mixer."

Even in the industry mixer is ambiguous. It means either (1) a faucet that mixes hot and cold water inside the faucet before it is delivered to the spout or (2) a single-handle faucet fitted with a "mixer" valve cartridge.

The term means nothing to the average consumer. If it is going to be used, it should be defined at every place it is used with a so the reader knows what is meant by mixer.

Still more confusion results from the over-generous use of the word "faucet".

Hans­gro­he refers to sink or basin faucets, shower faucets, and tub faucets. All perfectly correct, and every insider knows what the word means when used in these contexts. But most consumers don't.

Less jargon-y terminology would follow the common American vernacular. (sink) faucet, (tub) filler, and (shower) control (or controller), limiting the use of the word faucet to sink (and perhaps bidet) faucets.

Just about everyone, professionals and consumers alike, understands these terms.

We also found a lot of British terminology on the site. Faucets are "taps". Cust­om­ized products are "bespoke".

God save the King and all that – and British terminoogy works on the Canadian site – but we speak American in the U. S. of A. and a faucet is not a "tap." A tap is a spigot that dispenses beer.

Hansgrohe sometimes uses metric measurements rather than our quaint but customary inches and feet. We found fewer than at our last update, but still a significant number.

The U.S. really should join the rest of the civilized world and adopt the metric system. But, until that happens, measurements on sites addressed to U.S. buyers nned to be in customary units.

We score the website A- for navigation and presentation, but an F for incomplete hard information provided about its faucets and the overuse of jargon.

Where to Buy

Hansgrohe products are widely available.

The company has a special relationship with Fer­gus­on En­ter­pris­es (Wolse­ley in Canada), the British-owned plumbing supply company that has outlets in just about every city, town, and hamlet in North Ameri­ca and multiple online stores, including Build.com, Fau­cets­Direct.com, and Fau­cets.com.

Grohe Faucet Review and Rating vs Grohe Faucet Review and Rating

Until 1998, Hans­grohe and were owned by the same family, the descendants of Hans Grohe who founded Hans­grohe in 1901.

His son, Fried­rich, started with his father's firm but left after buying his own company in 1936. His firm eventually became Fred­rich Gro­he AG.

Many Grohe family members inherited shares in both firms but the two enterprises always operated as separate organizations, often in competition.

In the 1960s the companies reached an informal agreement to minimize direct competition. Hans Gro­he focused on drains, shower heads, and hand­rails; Fried­rich Gro­he on fau­cets.

They fought over the brand name "Grohe" for several years, finally coming to an understanding that gave Friedrich Grohe AG the Grohe brand while Hans­grohe kept the Hans­grohe name.

Hans­grohe remained under family ownership until 2002 when a majority stake in the company was sold to Mas­co, the giant Amer­i­can building products conglomerate that owns the

Some Grohe family members still own shares in the two firms but they are minority shareholdersm no longer involved in the management of the companies.

Hansgrohe also sells through big box lumber stores like Home De­pot and Lowes and at non-Fer­gu­son-aligned online retailers including Fau­cet De­pot and Qual­ity Bath.

Some Hansgrohe faucets are also available at general merchandising sites such as Amazon and Wayfair

No matter where you buy, do not expect substantial discounts. Hans­gro­he enforces a Mini­mum Ad­vert­ised Price policy that prevents any authorized seller from advertising a price that is more than 35% lower than the company's list price.

A retailer that does so risks losing its authority to sell Hans­grohe products.

Hansgrohe Warranty

The Hansgrohe limited lifetime warranty now meets the standard for fau­cet warranties in North Amer­i­ca. Such was not always the case.

In our 2018 revision to this report, we noted a limitation included under the heading Conditions and Exclusions that provided

"This guarantee shall only be valid if installation and maintenance have been duly conducted in accordance with the operating instructions and generally accepted engineering practices (e.g. by a master craftsman or authorized specialist), the operating instructions have been complied with ..."

Our volunteer panel of warranty lawyers flagged this language because it appeared to void the warranty unless the fau­cet was installed by a plumber or other "master craftsman". (Exact­ly what advantage Hans­grohe expected from having a master craftsman such as a licensed electrician or master mason install a Hans­grohe fau­cet was not immediately evident.)

After our report was published, Hans­grohe eliminated the language from its warranty.

The new language is much better but still has some problems.

Of most concern is its definition of "lifetime"

"… as long as the original consumer purchaser owns both the product and the home in which the product was originally installed."

that excludes renters, lessees, and tenants from warranty coverage since they do not own the home in which the fau­cet is originally installed. Better language would be

"… as long as the original consumer purchaser owns the product and resides in the home in which the product was originally installed."

The warranty also claims to be "THE EX­CLU­SIVE RE­ME­DY OF THE PUR­CHAS­ER."

The U. S. Fed­er­al Trade Com­mis­sion has warned repeatedly that such claims are deceptive since a manufacturer's written warranty is never the exclusive remedy for defective products in the U.S. All consumers as a matter of law are ptoyrvyrf ny the implied warranties of merchantability and fitness for purpose provide by state statutes.

Although such language undoubtedly violates Section 5 of the Federal Trade Commission Act (15 U.S. Code § 45), the Commission has so far taken no action against infringers.

The attempted exclusivity is, however, unenforceable.

Otherwise, the warranty complies with the Mag­nu­son-Moss War­ranty Act (15 U.S.C. § 2308), the federal law that governs the content and form of consumer product warranties.

To better understand how to read and interpret a warranty and the valuable information that can be gleaned from a faucet warranty, read Understanding Faucet Warranties.

For the steps to take to enforce a faucet warranty, read The Warranty Game.

View the Model Limited Lifetime Residential Warranty(US).

Hansgrohe Customer Service

Post-sale support is U.S.-based and responsive, earning a 4.1 out of a possible 5.0 in our tests. Anything above 4.0 is satisfactory. However, it is not as good as it was at our last full update in 2021 when it scored at 4.4.

Wait times of as long as 5 minutes were once very unusual. At present wait times can exceed 20 minutes, far too long.

Hansgrohe's explanation is that it is experiencing "heavy call volumes", which is simply not the whole story.

Every company gets unexpected surges that can overwhelm its customer support. But, if it is experiencing "heavy call volumes" hour after hour, day aft day, then the explanation is that there are too few agents.

In our scoring, we allow wait times of up to 3 minutes on average. Anything over 3 minutes loses the company points.

Once contacted, however, service agents easily handled our (purely imaginary, but complex) installation issues. Product knowledge was good and the overall attitude was friendly and helpful.

The Better Business Bureau rates the company A+ for its handling of customer complaints, its highest rating on a scale of A+ to F. The company is not, however, accredited by the BBB.

Testing and Certification

The California Energy Commission sued Hansgrohe, Inc. for illegally selling unapproved faucets in California from January 2014 to June 2017. The company paid a penalty of $300,000.00 to settle the suit in 2018.

Comparable Faucets

Faucets comparable to Hans­gro­he include:


Over the past 10 years we have seen some lessening of the quality of Hans­gro­he faucets, primarily due to the use of an increasing amount of plastic. But, overall, we think these are still good quality faucets.

Keep in mind, however, that almost half of the Hans­gro­he fau­cets and one-third of the Ax­or fau­cets sold in North Amer­i­ca are Chinese faucets with a Ger­man name and, as Chinese faucets go, they are relatively expensive.

If you prefer an American- or Ger­man-made fau­cet, check our Count­ry of Ori­gin above on this page, keeping in mind that the table is not the final word. Hansgrohe changes fau­cet sources from time to time. For the latest count­ry-of-ori­gin information, contact customer support. An agent might actually tell you. If so, telephone and tell us. We'd like to know.

If you like the look of a Hans­gro­he faucet, there is no reason not to buy it. Its warranty is strong and customer support is generally good.

Be a little circumspect in selecting a finish, however. Hans­gro­he's powder coatings have a very short warranty period – a warning that company management has little faith in their durability or longevity. If it did, the warranty would be much stronger.

Our rating panel was unanimous in its view of Hans­gro­he fau­cets. All would buy a Hans­gro­he for their own kitchen or bath but only in a finish with a lifetime warranty.

We are continuing to research the company. If you have experience with Hans­grohe fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.