Geyser Faucets Review & Rating Updated: 05/21/21
4030 N. Nashville Ave.
Chicago, IL 60634
15028 S.W. Century Dr.
Sherwood, OR 97140
Also Trading As
15028 SW Century Dr
Sherwood, OR 97140
Warranty Footnotes:1. The warranty does not comply with the requirements of the Magnuson-Moss Act (15 U.S.C. § 2301 et seq.) governing consumer product warranties in the U.S.2. "… warranted to be free of defects for life". The term "life" is not defined.
Download the Geyser warranty.
Learn more about faucet warranties.
Geyser iIn Brief
Kobi Tools, Inc. is an Illinois corporation founded by Jared and Kasia Green in 2013 that sells stone-working tools, sinks, sink accessories, and faucets.
The company sells only kitchen faucets to complement its principal plumbing product, kitchen sinks. The faucets are manufactured in China by reputable companies using top-quality components and sold at retail by Kobi on its own websites and on internet venues that host third-party sellers such as Amazon and Overstock. The faucets are priced somewhat lower on average than faucets of similar quality and provenance.
Unfortunately, however, the company is a black-marketer. It does not sell legal faucets. It has chosen to ignore U.S. and Canadian laws by selling only untested, uncertified, contraband faucets through its U.S./Canadian website. None of its faucets has been confirmed to be safe, reliable, or free from unsafe levels of lead, cadmium, arsenic, mercury, or other toxins common in Chinese-made faucets.
Kobi Tools, Inc. is an Illinois corporation founded in 2013. It is also an Oregon corporation of the same name founded in 2017. Both corporations are managed by Jared Green as a common enterprise.
The company started business as a seller of stone-working tools and supplies primarily to countertop fabricators. Most of its Kobi Tools catalog is still devoted to the equipment, supplies, and tools needed by stone fabricators to shape, finish, install and maintain stone countertops.
It subsequently migrated into selling kitchen sinks, then stainless steel kitchen faucets. it has begun to sell bathroom vanity sinks but does not (yet) sell bathroom faucets, tub fillers, or shower systems.
The sinks are sold under the registered brand, Ticor®, and the faucets under the Geyser and Geyser by Ticor brands. Geyser and Geyser by Ticor are unregistered trademarks.
The company maintains three websites:
Kobi Tools is a retail site that support's the company's catalog sales. It sells almost everything in the catalog including stone-working tools, materials, and equipment as well as sinks and faucets.
Ticor Sinks is the wholesale site for Kobi's plumbing products. It does not sell at retail but provides a directory showing some of the online sites at which Ticor sinks and Geyser faucets may be purchased.
Square Sinks is the company's retail sales site for faucets, sinks and sink accessories.
Ticor sinks and sink accessories are made by several manufacturers located in China and Malaysia. We have identified some, but almost certainly not all of Kobi's sink manufacturers. These include
- Shengzhou Cadia Electric Co., Ltd. (China) Stainless steel (i.e. square cornered) kitchen sinks and accessories,
- Jiangmen Speed Stainless Steel Co., Ltd. (China), Traditional (rounded corner) and zero-radius kitchen sinks, and
- JKY Sink Snd Bnd (Malaysia) Zero-radius stainless steel sinks, including asymetric sinks. Trades as Symbol Sink, selling traditional land zero-redius stainless sinks throughout most of Asia and Europe.
- Rubysteel Metal Industries (M) Sdn Bhd (Maylaysia) Conventional, tight-radius, and zero-radius stainless steel sinks.
- Premium Kitchen Fixtures Sdn Bhd (Maylaysia) Tight- and zero-radius stainless steel sinks, farmhouse sinks.
Stainless Steel Sinks From Malaysia: Malaysia is getting to be a hotspot for stainless steel sink manufacturing after a complaint by Elkay Manufacturing before the U.S. International Trade Commission led to the imposition of punitive tariffs on Chinese manufacturers in 2012 for dumping stainless steel sinks in the U.S. below cost. The tariffs raised the price of Chinese sinks by as much as 200%.
Other sink importers selling in North America get their sinks from these same manufacturers and sell sinks that are similar and even identical to those sold by Kobi. These include
Geyser faucets are made by
- Foshan Shunde Nokite Plumbing and Sanitary Products Co., Ltd. (China) and
- Foshan Shunde Gettai Sanitary Products Co.,Ltd. (China).
Nokite is owned by the Swiss company, Franke Holdings, and manufactures a large number of the upscale faucets sold under the It sells also its Nokite® brand faucets throughout Asia.
Both companies are recognized as top-flight ISO-9001 manufacturers that produce good quality products. Neither manufacturer's faucets, however, have been certified compliant with North American faucet standards. The faucets are stainless steel in three basic finishes: nickel, bronze, chrome, and native (stainless steel).
Geyser faucets are selections from each manufacturer's and are not designed by or especially for Kobi. All are sold in the U.S. and Canada by importers other than Kobi and by their respective manufacturers throughout Asia under the Nokai® and Gettai® registered brands.
Geyser faucets are manufactured with good quality components including word class cartridges and aerators.
For more in-depth information on faucet valves and cartridges, visit Faucet Basics: Faucet Valves and Cartridges.
Two-handle Geyser faucets are outfitted with brass ceramic cartridges made by Flühs Drehtechnik of Lüdenscheid, Germany.
Flühs (often spelled "Fluehs" for English-speakers) makes a stem cartridge for two-handle faucets that is generally considered among the best in the world.
The mixing cartridges in single-handle Geyser faucets are made by Kerox Kft, a Hungarian manufacturer that makes only mixing cartridges. Unlike Flühs which started as a machine shop turning precision brass parts, Kerox started as a manufacturer of dental ceramics (which it still makes), and is well known for the high-quality ceramic discs that it sells to other cartridge manufacturers.
Kerox is the mixing cartridge preferred by European faucet manufacturers. It is, by reputation, extremely reliable, performing well even in relatively hard water.
Its ceramic cartridge is the heart of a modern faucet. It is the device that actually controls water flow and (in single-handle faucets) water temperature. With a working cartridge, a faucet is a faucet doing what faucets do: metering water in a safe and controlled manner. Without a working cartridge, a faucet is just an odd-looking paperweight. So, the ceramic cartridge must be tough, durable, and long-lived. Geyser faucets contain cartridges with precisely that reputation.
Geyser faucets also include Neoperl® aerators made in Switzerland. Faucet aerators used to be simple devices that merely infused a little air to soften the water stream so it would not splash out of the sink.
Today, however, aerators are precision products used to limit water volume to the lower flows required by federal and state water conservation laws, and in faucets with pull-out sprays, to prevent back-flow that could contaminate household drinking water.
It is important, therefore, that this little device, often smaller than a dime, be the best available. And that, almost by definition, is the Swiss-engineered Neoperl® aerator.
The Geyser faucet warranty is woefully substandard for the North American market and has several substantial legal problems. It is not a warranty that is worthy of the quality of Geyser faucets.
The warranty is written in language that is "simple and easy to understand by the average consumer" as required by the federal Magnuson-Moss Act (15 U.S.C. § 2301 et seq.). It guarantees against defects in "parts, material and workmanship to the original consumer purchaser" for one year. Finishes are guaranteed to be free of defects for life. It excludes "incidental and consequential damages" including labor charges by a plumber for removing, repairing, and reinstalling the faucet – often the most expensive part of repairing a broken faucet.
Unfortunately, however, the Geyser warranty is a little too simplified, leaving out content that Magnuson-Moss requires in a consumer product warranty.
Magnuson-Moss Requirements: The nine things that must be included in a consumer warranty are identified in the regulations that support Magnuson-Moss and can be found in the Code of Federal Regulations at 16 C.F.R. § 701.3(a) – a document well worth reading by anyone proposing to provide a faucet warranty.
Some of the nine things that must be included in a consumer product warranty do not apply to the Geyser warranty. Others the warranty already contains. But Geyser has somehow missed three of the required elements. (Download and read the Geyser warranty.)
1) The warranty must state when it begins and how long it lasts.
The date the warranty begins is not a problem. The Geyser warranty starts on the "date of purchase." When the warranty ends is also not a problem for those parts of the faucets guaranteed for one year. The ending date is certain: one year from the date of sale.
But, finishes have a guarantee for "life", and the term "life" is not defined. Whose life? Which life? There are a lot of "lives" involved here: the life of the consumer, the life of the faucet, even the life of Kobi Tools. "Life" in this context is not self-defining. Geyser has to actually include a definition in the warranty so everyone will know which life is being used and when that particular life ends.
The interpretation rules of Magnuson-Moss require that any omission or ambiguity in a product warranty must be decided in favor of the consumer. Absent a clear definition of "life", a court would have no choice but to give the consumer the longest possible warranty duration – probably the life of the company but if the consumer hires the right lawyer, it could be the life of the universe.
2) The Geyser warranty attempts to deny liability for "… any special, incidental, or consequential damages (including labor charges) resulting from the use of the faucet …"
Consequential and incidental damages are those other than the defect in the faucet itself. For example, your Geyser faucet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". If you need to hire a appraiser to assess your damages, the appraiser's fees are is an "incidental damage". Collectively, consequential and incidental damages are called "indirect" or "special" damages;
Magnuson-Moss permits disclaimer of special, incidental, or consequential damages in a product warranty if, and only if, the warranty also includes the following qualifying statement:
"Some states, provinces, and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you."
Without it, Geyser's attempt to disclaim special, incidental, or consequential damages is ineffective and will be ignored by any court considering the matter.
3) A consumer product warranty must include the following statement:
"This warranty gives you specific legal rights, and you may also have other rights which vary from State to State."
This requirement is self-explanatory. The statement must be a part of every consumer warranty, with no exceptions. The Geyser warranty does not have it. The legal consequences of this omission are not clear, but it could void the entire warranty.
For more information on faucet warranties, see Faucet Basics Part 6: Faucet Warranties. For more on how to enforce a product warranty, see The Warranty Game: Enforcing Your Product Warranty.
A second major problem with the Geyser warranty is that there are two of them. That's one warranty too many.
Besides the Geyser warranty, there is a Ticor warranty that applies to Ticor "sinks and faucets". Geyser is, according to Kobi, a Ticor faucet. This warranty guarantees against defects in "material and workmanship for the "life of the product". (Download and read the Ticor warranty.)
It has many of the same defects as the Geyser warranty. It does not define the word "life", it attempts to disclaim consequential and incidental damages without the required qualifying statement, and it violates the pre-sale availability rule. But, it also provides the faucet buyer with a much more generous coverage duration. In most cases, the "life of the product" is longer than one year.
When a company covers the same product with two or more warranties, the consumer is always going to get the benefit of the more generous warranty. This prevents companies from engaging in the "warranty shuffle" – a form of "bait and switcch" – in which the more generous warranty is advertised but when a warranty claim is made, the more restrictive warranty is suddenly the "official" warranty. This is one of the abuses that Magnuson-Moss is intended to prevent.
Kobi has to decide which warranty it wants to keep and get rid of the other. More importantly, Kobi needs to learn how to use its warranty as a marketing tool to earn customer loyalty and repeat sales. At present, it is viewing the warranty as an unwelcome intrusion and an expense to be minimized as much as possible – the bean-counters perspective. That's the wrong perspective.
The message that the Kobi faucet warranty sends potential customers is that Kobi management does not think much of its Geyser faucets. If it did, it would provide a much stronger warranty.
Kobi should study a company that figured out years ago how to use a warranty to grow sales – which is one of the factors that elevated Moen from a niche player in the faucet industry to a secure place at the big table as one of the two top-performing faucet companies in North America (along with which with Moen shares 60% of the U.S. faucet market).
Moen sells a first-class faucet, but one that is not appreciably better than a Geyser faucet. Moen is smart about its warranty, however. It provides a limited lifetime warranty on every part of its faucets (except the electronics) which tells potential buyers that it has enormous confidence in the reliability and durability of its faucets. It also does everything it can do to make the warranty claim process as quick and as painless as possible, figuring that it is less costly to furnish a few extra faucet parts without question than it is to lose a customer for life (not to mention all the neighbors, friends, relatives, fellow carpool riders, and the cable guy he complains to about his or her awful warranty experience). For Moen, a warranty claim is a marketing opportunity, and Moen makes the most of every marketing opportunity.
Kobi's customer service response is very good. We found it to be competent, courteous, and effective. We did not conduct a formal test of the service, however. Our usual tests do not work well if the company employs just one or two representatives. They very quickly figure out they are being tested. We did, however, contact customer service to ask questions and request documents, which were, for the most part, answered and provided satisfactorily.
The company has no Better Business Bureau record which generally means it has not had a complaint in all the time it has been in business – an enviable record. It is not, however, accredited by the BBB and, therefore, not pledged to comply with the BBB's strict code of business ethics.
The information provided by all of Kobi's websites about its faucets is complete and reasonably adequate to make an informed decision about the purchase of its faucets, The Ticor Sink website, in particular, is a model for other faucet companies to follow.
All faucets are sufficiently described. Downloadable specification sheets and installation instructions contain measured drawings and exploded parts diagrams and identify the cartridge used in the faucet by the name of the manufacturer. Installation instructions are easy to follow. Our plumbers rated the installation of Kobi faucets "very easy" and "easy" on a four-point scale of "very easy" to "very hard".
The only thing missing from Kobi's retail sites is access to the Geyer warranty. Neither site has the warranty. "Pre-sale availability" rules (16. C.F.R. §§ 702.1-02.3) under Magnuson-Moss require the warranty to be available to the consumer prior to sale. For internet sales, this means that a conspicuous hyperlink to the warranty must be available on or near the faucet listing. Neither of Kobi's retail websites has the link and both are out of compliance with the rule.
Generally, we judge Kobi's faucets to be of very good quality. The critical components of the faucet, particularly the cartridges, are some of the best available.
What we don't know, however, is whether the faucets are safe.
Geyser faucets have not been tested and certified to any of the four required North American faucet standards that confirm the durability, safety, and reliability of faucets; ensure that they conform to national water conservation standards; and that they are free of toxic materials like lead, arsenic, mercury, and any of 500 or so other harmful substances that can migrate from a faucet into your household drinking water.
To read or print a summary of faucet standards, their purpose, and the legal consequences of not being certified to the standard, download Minimum Certifications and Regulatory Compliance Required to Legally Sell or Install Sink Faucets in North America.
Faucets, like Geyser, made in China are of particular concern. China does not regulate toxic substances in faucets. So, it is very important that Chinese-made faucets, in particular, be tested and certified (See sidebar: Lead in Chinese Faucets).
Geyser has the potential to be a highly rated faucet brand. The faucets are made by reputable manufacturers using quality components. They are sold by Kobi for a price that is lower than that charged by other sellers of faucets of similar quality and provenance.
If Kobi paid more attention to complying with the laws and regulations that govern the sale and installation of faucets and provided a reasonable warranty that also complied with the warranty law, we would almost certainly give the company a high rating. Unfortunately, however, Kobi has not certified its faucets, so they may not be legally sold in the U.S. and may not be lawfully installed in a drinking water system in either the U.S. or Canada.
As to Kobi's warranties, someone at the company needs to read the Magnuson-Moss Warranty Act and its regulations to find out how to write a product warranty – just one warranty, not two.
As a consumer, you need to avoid Geyser faucets until these problems are fixed. For lack of compliance with the laws requiring certification, Geyser faucets are contraband – illegal to sell and illegal to install and for lack of a reasonable warranty, a risk to buy. You should never install a contraband faucet in a drinking water system/ The penalties for doing so can be severe.
For more information on the laws and regulations governing the sale and installation of drinking water faucets, see Faucet Basics Part 3: Keeping Faucets Safe & Reliable.
Faucets made in China of similar quality that are fully certified and legal to sell and install in the U.S. and Canada include
We are continuing to research the company/ If you have experience with Geyser faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.