Gessi Faucets Review & Rating Updated: 07/06/23

Summary
Imported
Italy Flag
Italy
Gessi North America, Inc.
704 North Valley Street, Suite E
Anaheim, California 92801
(714) 808 0099
cs.northamerica@gessi.com
technical.northamerica@gessi.com
Rating
Business Type
Product Range
Kitchen, Bath, Prep and Bar Faucets
Certifications
Brands
Gessi
Street Price
$406 - $4,190
Warranty Score
Two-Handle Cartridge
lifetime1
Single-Handle Cartridge
5 years
PVD Finishes
Lifetime
Other Finishes
5 years
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No
Footnotes:
1. The term "lifetime" is not defined which means it would generally be interpreted to mean the actual lifetime of the buyer.

Download/Print the Gessi warranty.

Learn more about faucet warranties.

This Company In Brief

We have long suspected that it must be a criminal offense in Italy to make or sell an ugly faucet.

Gessi's stylish contemporary faucets are a case in point. If you are looking for a faucet with the verve of Italian design, Gessi would be a good place to start

Unfortunately, the stylish design and sturdy construction of the faucets are offset by its relatively weak faucet warranty.

The Company

Founded in 1992 by Umberto Ges­si, the company moved into a small factory in the Piedmont region of Italy the next year, then built a larger production facility on the same site in 2004, turning the original plant into a showroom and offices.

The factory was expanded again in 2010.

According to Ges­si, great care was taken to minimize the impact of the facility on the environment and to protect the quality of the water used in production.

Gessi Collections

Gessi bathroom fau­cets are arranged in collections that include showers, basins, toilets, mirrors, accessories, bathroom furnishings even towels and fragrances. Not every collection includes all of these accessories. Some collections include very few, while Goccia, the most complete collection, even includes bathtubs.

The kitchen collection, simply named "kitchen", is much less involved and includes, in addition to fau­cets, lotion, and soap dispensers. Ges­si does not sell kitchen sinks.

Gessi sells just three kitchen fau­cets in North America, none of them particularly interesting. By contrast, the company's UK website shows 23 collections, many of them very interesting.

Gessi Faucet Styles

Most Gessi fau­cets are very contemporary, and wholly unsuited for anyone trying to achieve a period look. There is one exception in the North American catalog: the Tradizione, a traditional kitchen fau­cet in a Victorian style.

The company's designs are created in its own design studio featuring sculp­tor and designer, Prospero Rasulo. They are original with Ges­si.

The deigns have won numerous design awards, and these are identified on the company website. But, some of the designs are aging, and have been around ten years or longer — long enough to be widely copied by other, less creative, fau­cet manufacturers.

A designer faucet company like Ges­si has to keep producing new designs at a fairly rapid pace to keep ahead of copy-cats and outright counterfeiters.

Protecting a design is very difficult. Most countries allow only very limited copyright or patent protection for the design elements of a fau­cet.

It is not hard to reverse engineer a successful fau­cet design, make subtle changes to avoid patent infringement, and then manufacture knock-offs in great quantities to sell as a much lower price than the original designer company can afford.

As a consequence, the lifespan of a successful fau­cet design is about five years, after which time it has been so widely copied that the design is no longer fresh or new.

Some of Ges­si's designs have reached this critical stage.

Gessi manufactures fau­cets for other companies, producing designs owned by the other company.

At one time, for example, Ges­si manufactured at least four fau­cets for the Swiss fau­cet company, This relationship, however, appears to have ended.

The Gessi Website

The Gessi website is colorful, artistic, and stunningly illustrated with professional photographs – all typical characteristics of Italian fau­cet company websites. Its site navigation, however, is not at all intuitive and the hard information presented about Ges­si fau­cets is sorely lacking.

Navigation is sometimes a mystery. At first, we often found ourselves with no clue where to go next or how to get there.

To display a list of kitchen fau­cets, for example, we clicked on "Products" on the main menu at the top of the screen then "Kitchen" on the drop-down menu.

We expected an illustrated list of kitchen products. What we got was two identical images of the same fau­cet, a large picture at the top and a small picture below the large picture (out of sight until we scrolled down the page).

Only by poking around, and trying this and that, did we discover that to display Ges­si's kitchen fau­cet collection, we needed to click on the small picture. Not at all obvious or

Buying Rule for
Smart Faucet Buyers

Valve Cartridge

Never buy a fau­cet unless you know the type of cartridge used in the fau­cet and who made it.

Its cartridge is the most critical part of a fau­cet. It is the component that actually controls water flow. Without a working cartridge, a fau­cet is no longer a fau­cet.

Companies that use good-quality cartridges in their fau­cets usually disclose the cartridge source on their websites. Those that don't will happily identify the cartridge in a call to customer service.

If the company refuses to reveal the sources of its cartridges (because it is a "trade secret"), you can confidently assume it is not one of the better brands.

For more information about fau­cet valves and cartridges and the companies that make cartridges known to be reliable, see Faucet Basics, Part 2: Faucet Valves & Cartridges.
intuitive and absolutely devoid of either instruction or clues such as "click here to display collections."[1]

After some experimenting, we were able to navigate fairly well. But, it was a moderately long learning curve

we have to wonder how many prospective customers are going to spend the amount of time we did figuring out how to navigate the site.

If you live in North America, Ges­si will usually display its North American website. But, this is not a certainty. The site displayed may be for any of dozens of countries from Afghanistan to Zimbabwe.

The displayed site is identified at the top right of the page and should say "North America (USA/Canada)". If it says something else, then you need to select "North America (USA/Canada)" before proceeding further.

A great many fau­cets sold in other parts of the world don't seem to be available in the U.S. or Canada.

You can, for example, select from a much wider range of Ges­si fau­cets in Albania. The same wider selection, according to the website, is available in Saipan or American Samoa, both U. S. Territories in the western Pacific, but not available in the continental United States.

Once you find a suitable fau­cet, much of the information needed to make an informed fau­cet decision is missing.

For the Art. 60120 kitchen fau­cet, as an example, these are the specifications:

Art. 60120 Kitchen Faucet
Semi-Professional sink mixer.
Black flexible hose.
Spout projection 9-1/8".
Height 19-5/16."
Two-function Spray
Mounting Hole Diam. 1-5/16".
Spout swivels 360°
Drain not included.
Max flow rate 1.75 GPM.
ADA compliant.
Optional custom color hose to be purchased separately.

The finishes in which the fau­cet is available are displayed in thumbnails much too small to be very useful.

The site also links to installation instructions, a dimensioned drawing, and an exploded parts diagram, but no detailed specification sheet and no link to the warranty that applies to the fau­cet, something that is required by law.

The listing does not identify the type or source of the fau­cet's valve or aerator, the fau­cet's certifications, primary and secondary fau­cet materials, or spray head materials – all important considerations when choosing a fau­cet.

The cartridge valve and aerator information is particularly important to the long-term functioning of the fau­cet.

We rate the site C= for presentation and navigation, but an F for providing the information needed for an informed buying decision.

Gessi
Website Faucet Listing Information
Score: 57 out of 100
Grade: F (Failed)
Specification Score Notes
ADA Compliance Indicated 5
Aerator Manufacturer Identified 0
Baseplate Included, Yes or No 5If applicable.
Certifications Identified 0
Dimensions/Dimensioned Drawing 5
Drain Included, Yes or No 5(Lavatory Faucets Only.)
Flow Rate Maximum Stated 5
Installation Instructions 5
Material, Primary (Brass, Stainless, Aluminum, Zinc etc.) 0
Materials, Secondary (Zinc, Plastic etc.) 0
Mounting Holes, Number/Diameter 5
Multiple Faucet Images, 360° Display, or Video Link 0Single 3/4 zoomable view.
Parts Diagram 5
Spray Head Material Identified 0(Kitchen fau­cets only.)
Spray Hose Type Identified 0(Kitchen fau­cets only.)
Supply Connection Size/Type Identified 5
Supply Hose Included. Yes or No 5
Supply Hose Type Identified 5
Valve/Cartridge Type Identified 0
Valve/Cartridge Manufacturer Identified 0
Finish Type Identified 0
Finish Images Provided 5
Warranty Link Provided 0The warranty not online.
Watersent® Listed, Yes or No 5(Lavatory fau­cets only.
SCALE:
90+ A Excellent, 80+ B Good, 70+ C Average,
60+ D Poor, 59- F Fail
Download/Read/Print the minimum content required in an online fau­cet listing to permit an informed buying decision.

Gessi Faucet Finishes

A few years ago, Gessi fau­cets were available in just a handful of finishes.

Most could be finished in polished chrome. Some bath fau­cets are also offered in satin chrome, gold, satin gold, finox, and white or black powder coatings. Kitchen fau­cet finishes were more limited: polished chrome and some in finox. No other finishes were available.

Finox: For those who don't know what "finox" is (and we didn't until we looked it up), it's just Ges­si's term for a brushed nickel finish that looks like stainless steel.
It seems to be a play on the word "inox", meaning "stainless steel" in several European languages.

Gessi's finish palette has greatly expanded since those early days.

Twenty-three finishes are in Ges­si's current finish chart. Eight of these are the nearly indestructible (PVD) finishes. Four are a that Ges­si calls the "Ges­si High Resistance Coating" (GHRC). Other finishes such as Aged Brass and Antique Brass are also powder coatings, but not identified by Ges­si as the more durable GHRC coatings.

Chrome and nickel finishes are . The stainless steels are just the steel material of the fau­cet polished or brushed so it looks nice, not to be confused with "finox" which is an applied coating over brass.

Gold and Brushed Bold are identified as finishes created using a "Cob­alt Coat­ing Pro­cess" process. Ac­cord­ing to U.S. Cob­alt, the process

"involves electroplating … in the presence of Cr3C2 particulates under conditions allowing the hard particulate to co-deposit with the cobalt."

There you go: CCP explained. If you are still not clear on what it is, don't worry, we aren't either.

Electroplated (including CCP) and PVD finishes are durable but, off the two, PVD is by far the more durable. By some estimates, it is 10-20 times more scratch-resistant than the standard: polished chrome.

Gessi Faucet Mounting

Most Gessi fau­cets are designed for the usual wall or countertop mounting (the industry term is "deck" mounting).

Some, however, attach to the ceiling and some to the floor. It is a creative and interesting look.

Our architectural historian in residence tells us that floor-mounted sink fau­cets were fairly common in the late Victorian Era. Floor-mounted clawfoot tub fillers were simply adapted to feed lavatory sinks. Some early 1900's Hajoca catalogs show floor-mounted sink fillers. But, it is not a design that has been seen very often since the 1920s.

Floor mounting will not work in every bath but where they will work, it would create a unique design statement.

Ceiling mounting has been around in Europe for a couple of decades. It does not seem to have caught on to any great extent in North America. It may get a little more attention in the future as a result of the introduction by of a ceiling-mounted kitchen fau­cet that it alls the Suspend in its popular Purist collection.

Gessi Faucet Valve Cartridges

Gessi uses a lot of different ceramic cartridge valves in its fau­cets, moreso that most other companies that tend to engineer their fau­cets areound one or two valves to reduce inventory.

Finish Durability

Some finishes are more durable than others.

Some, the so-called , are expected to fade, discolor, and otherwise show the effect of use and wear over time. These results are built into the finish.

Other types of finishes, however, are expected to be more durable. They are not expected to fade, discolor, or show undue wear.

Here are common types of fau­cet finishes and their durability from most to least durable.


For more information about fau­cet finishes, including their durability and longevity, see Faucet Basics: Part 5 Faucet Finishes.

Gessi, by contrast, seems to design its fau­cets first, then select the cartridge valve that best fits the fau­cet's design. It gives the company much more design flexibility but vastly increases the number of different valves in inventory which can become a mssive logistical headache.

A quick count in the inventory of an English fau­cet part supplier showed over 30 different valve cartridges. Some of these are for discontinued fau­cets no longer sold by Ges­si, but that still leaves a large number of different cartridges in the company's current inventory of fau­cets.

Most of these, as one would expect, are made in Italy.

We identified cartridges from Studio Tecnico Sviluppo e Ricerche (STSR) S.r.l. and Hydroplast, S.r.L., both excellent Italian cartridge makers, and even what appears to be a cartridge from Galatron Plast S.p.a., an Italian technical ceramics company that is credited with developing standardized designs for in most modern ceramic fau­cet cartridge.[2]

We did not find any cartridges that we could identify as made in Asia.

Gessi Warranty

The Gessi warranty is substandard for a North American fau­cet warranty but stronger than the warranties provided by most Italian fau­cet companies.

The European Warranty

As a group, the Italian fau­cet companies like that migrate their products to North America also migrate their skimpy European-standard 3- and 5-year European warranties.

There is a story behind Europe's short-term warranties. They are the result of European laws in countries that historically do not provide long warranties on consumer products. All Western European countries require a minimum warranty on fau­cets of between one and five years depending on the country, so that's what manufacturers provide, not because they want to, but because they have to.

North American Lifetime Warranty

North America's lifetime fau­cet warranties have a different genesis.

In the early days of the fau­cet industry, warranties, f they were offered at all, were usually fairly short-term. The "lifetime" warranty started with (now just Pfister).

Buying Rule for
Smart Faucet Buyers

Warranty

Never buy a fau­cet unless you have read and understand the fau­cet's warranty. It tells you more than the company wants you to know about management's real opinion about the durability and life expectancy of the fau­cets it sells.


Learn how to read and interpret fau­cet warranties at Fau­cet Bas­ics, Part 6: Un­der­stand­ing Fau­cet Waru­rant­ies.

Model Lifetime Warranty: For an example of a warranty that avoids Ges­si's drafting problems and complies with the Mag­nu­son-Moss War­ranty Act, download and read our Model Limited Lifetime Warranty.

It introduced its "Pforever" lifetime fau­cet warranty to the North American market as a means of competing with the

Not having a washerless cartridge of its own, Pfister figured that a “lifetime” warranty on its fau­cets would help it offset the marketing edge resulting from Moen's new technology.

Any resulting competitive advantage did not last long, however. Moen, and then and every other major U.S. fau­cet manufacturer. "Lifetime" became the standard for American fau­cet warranties by the end of the 1960s.

Italian faucet companies didn't compete with Pfister or Moen in Europe, so they kept their traditional, short-term. warranties and when they started selling in North America declined to adpapt their warranties to the new market.

Italian faucet companies that sell in the U.S. such as Ges­si, are usually of the mindset that they are competing only among themselves, so the standard 3-5 year Europ­ean warranty is sufficient.

It's not, and if they want to continue to compete on anything like an even footing with Amer­ican fau­cet companies like that offer lifetime warranties, they will need to adopt a much more robust warranty.

The Gessi Warranty

Gessi, having seen the light, has strengthened its warranty for U.S. and Canadian customers to a "lifetime" warranty but only on the mechanical parts of its fau­cets including the cartridges of its two-handle fau­cets. It has retained the European 5-year limit on its cartridges for sinngle-handle fau­cets and for all of its finishes even the nearly indestructible PVD finishes.

It is much better than that of most of its Italian cousins. Still, we must rate the Ges­si warranty sub-standard for the North American market. We applaud the lifetime component. But the warranty loses points for

the aenimic five-year warranty on mixing cartridges and finishes,

its failure to comply with the federal Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2301), and

for the company's convoluted and unnecessarily complicated claims process.

The warranty is not available on the company's website. You have to ask for it from customer support, which will immediately provide you with a copy by e-mail. But why not post it on the web, making it more readily available? And, posting on the company's website is now the law. Recent changes to the federal regulations by the Federal Trade Commission now make it mandatory.

Most warranty writing is awful but Ges­si's is especially obtuse.

It is clearly a cut-and-paste mixture of provisions taken from other warranties without regard to whether the language is legally sufficient or even internally consistent.

We very much doubt it was written by a lawyer but if it was then he or she badly needs a refresher on both legal drafting and warranty law.

It contains multiple redundancies which add nothing to the clarity of the document and merely make it more confusing. For example, the warranty proclaims itself to be the exclusive warranty with this language:

"This warranty is the sole and ex­clu­sive war­ranty granted by Ges­si and is in lieu of all other war­ran­ties ex­pressed or im­plied in­clud­ing the im­plied war­ran­ty of mer­chant­a­bili­ty or &hellip fit­ness for a par­ti­cu­lar purpose."

Later, in the same paragraph, it states

"The foregoing war­ran­ties are in lieu of all othr war­ran­ties ex­press or im­plied, including but not limited to the im­plied war­rant­ies of mer­chant­abil­i­ty and fit­ness for a par­tic­u­lar pur­pose."

And, just in case you missed it the first two times, 'way down at the very bottom of the document is the following notice.

"This is the Ges­si exclusive written warranty to the consumer."

Hopefully by now you will have gotten the message. However, the disclaimer is illegal and no matter how many time it is restated, it is still illegal.

The warranty manages to ignore many of the legal requirements imposed by Mag­nu­son-Moss. It is hard to imagine that whoever drafted the warranty was totally unaware of Mag­nu­son-Moss which has been the law for half of a century but evidently such is the case.

Some of the warranty language is contradictory, vague, and/or ambiguous.

Here is an example.

"[The warranty does not apply when] the repairs and/or installations covering the products were not made by an authorized licensed installer or were negligently performed, and/or Ges­si spare parts, or parts that have been altered in any manner were used"

This convoluted syntax requires a slow and careful study, but what it says in part is that the warranty does not apply if Ges­si spare parts were used in any repair or installation.

Why the warranty should not apply if Ges­si's own parts were used in a repair or installation is not evident and probably not what the writer intended to say, but that's what he or she does say.

The Gessi Warranty Claims Process

Undermining the Ges­si warranty even further is its process of making a warranty claim. It is unduly complicated and not very clearly explained.

You have to return the fau­cet along with a copy of the sales receipt not to Ges­si but to the place where you originally bought the fau­cet.

Once the retailer has the fau­cet, a Return Goods Authorization (RGA) must be requested [presumably by the retailer, but the warranty does not say] and submitted to Ges­si North America with an approved RGA number.

What this means is that even if the problem is a leaking cartridge – a component that can be replaced without uninstalling the fau­cet – or a defect in the finish – which can be documented using photographs without dismounting the fau­cet – the fau­cet has to be uninstalled, delivered to the dealer, then reinstalled when the problem is fixed.

This involved and cumbersome process seems designed to leave you puzzled and without a working fau­cet for weeks at a time.

Compare this unwieldy, overly-bureaucratic procedure to the simplified process of getting replacement parts under warranty to better understand the difference between first class and worst class warranty service.

Moen handles everything by telephone. It rarely asks for proof of purchase, sensibly assuming that you would not be asking for warranty service if you did not, in fact, own a Moen fau­cet. Agents will sometimes ask for photographs of the fau­cet – not because they doubt there is a problem, but to clearly identify the problem so they can send the right parts. The parts usually arrive within three days.

The Better Business Bureau has not created a file for Ges­si. This usually means that it has not received any complaints about the company, which is very good news. It means that the company is either getting no complaints or is handling them internally. But it also means that the company is not a business accredited by the Better Business Bureau, which is not such good news.

Testing & Certification

Comparable Faucets

European or North American-made fau­cets comparable to Ges­si include:

Almost all of these companies provide a stronger warranty, but very few of them have Ges­si's design chops.

Conclusions

Overall, despite Ges­si's somewhat deficient warranty, we judge the fau­cets to offer a good value that is at least equal to and often somewhat better than the value you will get from the most other major Italian fau­cet companies.

It is a line of fau­cets worth consideration by those looking specifically for a stylish, contemporary, Italian-designed and -manufactured fau­cet. Its complete compliance with North American certification requirements and U.S.-based warranty and parts support helped boost the company's overall rating.

You may, however, get good design with a stronger warranty from some of the North American importers of certified Italian fau­cets such as All of these importers offer a lifetime warranty without Ges­si's elaborate process for making a warranty claim.

Expect, however, to pay a slightly higher price.

We are continuing to research the company. If you have experience with Ges­si fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.

Footnotes:

1. We subsequently discovered that clicking on "KITCHEN" under the heading "MAIN COLLECTIONS" and then on "KITCHEN-KITCHEN" under the "COLLECTIONS" heading will also display kitchen fau­cets.

2. We are very much indebted to Kuwayama Kenta, an engineer and tribologist, formerly with Toto, Ltd. and now with the consulting firm, Fluox who shared with us his research into the history and development of ceramic mixing cartridges and whose published monograph "DLC Coated Alumina and its Application to Faucet Valves" (Journal of the Japanese Society of Tribiologists, Vol. 42, No. 6, pp 436-441, 1997) represented a significant advance in the science of creating ceramic super cartridges.

3. "No supplier may disclaim or modify … any implied warranty to a consumer with respect to such consumer product if (1) such supplier makes any written warranty to the consumer with respect to such consumer Product …" (15 U.S.C. § 2308)

4. An act or practice is deceptive where

A representation, omission, or practice misleads or is likely to mislead the consumer;
A consumer's interpretation of the representation, omission, or practice is considered reasonable under the circumstances; and
The misleading representation, omission, or practice is material.