Franke Faucets Review & Rating Updated: 11/01/21
also trading as
Franke Kitchen Systems LLC
800 Aviation Parkway
Smyrna, TN 37167
Franke Kindred Canada Ltd.
1000 Franke-Kindred Road
Midland, ON L4R 4K9
Franke Holding AG
Warranty Footnotes:1. "All faucets … installed in a private residence carry a limited lifetime warranty on all mechanical parts [and chrome finishes] to be free of manufacturing defects in material and workmanship under normal usage." All other finishes are guaranteed for just five years.2. The Franke faucet warranty does not comply with the U.S. Magnuson-Moss Warranty Act (15 U.S.C. §2301).
Download/Print the Franke faucet warranty.
Learn more about faucet warranties.
Company In Brief
Franke is a leading supplier of kitchen sinks and the equipment that goes with them including faucets, ovens, vent hoods, and waste disposal equipment.
Franke designs but does not manufacture its faucets.
About 80% of Franke faucets are made in China, up from 50% just seven years ago. Most of the rest are made in Taiwan with a bow to England for some specialty faucets.
Franke Holding AG is a Swiss company based in Aarburg. The Franke Group employs around 8,500 people worldwide and is established in 40 countries with 68 subsidiaries. For Franke, as for chief rivals faucets are a sideline to its main business, kitchen sinks.
The name is pronounced FRANK-ee in the U.S. and parts of Canada, and FRAWNK-eh in Switzerland and most of the rest of the world.
Ir was formed in 1911 by Herman Franke as a sheet metal shop. It did not make its first kitchen sink until 1925 but has since become one of the world's leading suppliers of kitchen sinks and the equipment that goes around them, such as faucets, ovens, vent hoods, and waste disposal systems. The company also manufactures food service equipment, beverage containers (including beer kegs), coffee systems, aerospace and gas turbine parts, and devices for disinfecting medical equipment.
The company entered the U.S. market in 1976 with its acquisition of the Progressive Corporation, a manufacturer of stainless steel restaurant equipment sold under the Gold N-Chef and Therma-tote brands. Carron Phoenix Ltd., a composite sink manufacturer was acquired in 1990, and Federal Home Products, a sink manufacturer in Ruston, Louisiana. in 1996.
In 1998 Franke further expanded its North American operations by buying a controlling interest in Kindred Industries, a well-known Canadian manufacturer of Steel Queen stainless kitchen sinks. Franke still sells Steel Queen sinks and some Steel Queen accessories in Canada. They are not available in the U.S.
After buying Kindred, Franke moved most of its North American operations to Canada.
1n 2013 Franke bought , an excellent Swiss sanitary wares company from Hansa. Hansa had been purchased by Finland's Oras Group, and in the process shed KWC which was quickly snapped up by Franke.
Franky kept the KWC brand for 8 years, selling it along with its own Water Systems Divisions to an investment group managed by Equistone Partners Europe in early 2021 as part of a strategic plan to concentrate on its core businesses.
Franke is well known for its stainless steel sinks. Franke's kitchen division, Franke Kuechentechnik AG, still makes many of the company's stainless steel sinks in Aarburg, Switzerland. Franke Kindred also manufactures steel sinks in Canada. But, Franke also produces stainless sinks overseas.
Franke (China) Kitchen Systems Co., Ltd. produces stainless steel sinks in Guangdong province. Most of these serve the Asian market, but a substantial number end up on our shores, imported through Franke Asia Sourcing Ltd., located in Hong Kong. Franke (China) is the company's main supplier of stainless steel sinks. Others are imported from Holland where they are manufactured by Franke Nederland B.V.
Some stainless steel sinks are manufactured totally outside of the Franke complex of companies by contract suppliers. One such supplier is Jiangxi Zoje Kitchen & Bath Industry Co., Ltd., producing stainless sinks in China.
Most of Franke's enameled cast-iron sinks are made in Streĉno, Slovaki by Franke Slovakia S.R.O..
Other types of sinks sold under the Franke and Kindred brands are manufactured outside of the company.
Many of Franke's ceramic sinks are made by Villeroy & Boch, the Saarland manufacturer of high-quality ceramic products since the 18th century now owned by the giant ceramics company, Eczacibasi Group of Istanbul, Turkey. Others are manufactured by Harsa Sanitaryware, Ltd., a subsidiary of formerly of Israel, now manufacturing in Turkey. Its granite sinks are imported from Carron Phoenix Ltd., a UK manufacturer owned by Franke.
Frank does not manufacture its own faucets. It never has. Franke may design the faucets, but it does not produce them. The company benefits from the presumption that its faucets are made in Switzerland and, therefore, must be of superior quality. In fact, the faucets are made almost everywhere in the world except Switzerland. A few are even made in the U.S.
About 80% of Franke faucets are made in China, up from 50% just seven years ago. Import and certification records show that Franke faucets are made by an unusually diverse group of manufacturers, including the following:
- Nokite Eco Smart Water Heating Systems Co., Ltd of Foshan, China is a manufacturer of stainless steel faucets. It is wholly owned by Franke Water Systems and privides most of the kitchen faucets sold by Franke. It also manufactures for the .
- Joden, Inc. of Jiangmen, China sells its own brand of award-winning bath wares in the Asian market under the Joden name and manufactures single lever and single handle pullout spray faucets for Franke;
- NCIP, Inc., a Taiwanese company, manufactures in Taiwan and China for a number of faucet companies that sell in the U.S. and Canada including
- (Foshan) Shunde Nokite Plumbing and Sanitary Products Co., Ltd. is a Chinese manufacturer that is majority-owned by Franke. It manufactures several single lever pull-out out faucets for Franke and Franke Kindred of Canada and makes parts and components for other Franke faucet models. It also manufactures faucets or faucet components for
- Taiwan Shin Jhin Lih Sanitation Co., Ltd. of Taiwan sells its own Silverly brand faucets throughout Asia and makes just one faucet for Franke, the 4009719 kitchen faucet with side spray in chrome. It is also one of the main faucet suppliers to
- makes several Franke kitchen and bar faucets. Hamat sells its well-respected faucets in North America under the Hamat and Houzer brands. It also manufactures for other companies that sell in the U.S. and Canada. In addition to Franke, these include
- Similor AG is a Swiss manufacturer that sells bath wares under the Laufen brand name in Europe;
- Perrin & Rowe, Ltd. in Rainham, England manufactures Triflow faucets for Franke. These faucets dispense hot, cold, filtered water in one unit eliminating the need for a separate filtered water tap. The company also manufactures the upscale
- American Faucets and Coatings, a California faucet manufacturer, designs, makes and sells its own up-scale, high-quality faucet line. It also makes several kitchen faucets for Franke.
- RSS Manufacturing, also in California, manufactures and sells the up-scale line of high-quality faucets and manufactures two faucets for Franke: Swan Bridge and Lalingua Bridge.
At one time four Franke faucets were made by the upscale Italian faucet company. But, Franke has discontinued these models (DW0400, DW-480, FB-500, FB-580)
Franke changes suppliers with fair frequency, so by the time you read this, its faucet suppliers may have changed again.
Franke designs are often award-winning and widely copied. The company's cadré of industrial designers, Satyendra Pakhalé, Nathan Li, Luca Nichetto, and Constance Guisset, supplies Franke with a steady stream of innovative designs. The company also hires outside talent like Studio BGR a collaboration of designers Andrea Garuti, Manuela Busetti and Matteo Redaelli who designed the Chill-Out and Grammy faucets.
The faucets are good quality products. The company has a rigorous quality assurance program in place that helps ensure high-quality faucets no matter who makes them. The faucets are all brass and stainless steel with higher-end – usually Kerox, and Traenkle – ceramic valves.
The weakest feature of the Franke faucet line is its finishes. There are only three of them, chrome, nickel, and bronze while other upscale faucet manufacturers offer as many as 30 finishes. And, although Franke claims that its "[f]inishes are durable if cared for correctly", its meager finish warranty does not support its claim. While chrome finishes are guaranteed for the lifetime of the faucet, nickel and bronze are guaranteed for just five years. Franke should have more faith in its finishes. If its current suppliers cannot provide lifetime finishes, then perhaps it needs new suppliers.
On the other hand, its supplier, Globe Union Industrial Group offers a lifetime finish warranty on every faucet it manufactures for itself, so the suppliers may not be the problem. Whatever the reason, if Franke says its finishes other than chrome will survive just five years, then we assume the company knows something about its finishes that we don't and will take it at its word. We suggest that you think carefully before buying a faucet with a paltry finish warranty such as this one, especially as there are so many good faucets on the market with a lifetime finish warranty.
The Franke consumer website is colorful and dynamic but not easy to navigate. It takes a while to figure out how to display faucet products. Once you figure that out, there is a filtering option to help you drill down to the faucet you are looking for, but the filtering system is a little odd. The filter categories are "Faucet Version", "Faucet Operation", and "Spray Type." Faucet operation gives you four handle choices: 2-handle, side lever, single lever, and top lever. We tried "side lever" and pulled up five pages of faucets with side handles. "Top-lever" was not as accurate. It resulted in eleven top-handle faucets, but also six side-handle faucets.
Moving on to "Faucet Version", there are 17 options, all to do with the faucet configuration: arc-spout, pull-down-spray, swivel-spout, and so on.
Oddly enough, there was no option to filter on faucet finish – the faucet feature of most interest to the typical buyer.
We conclude that while the filters work well, they are not as useful as they could be. Re-labeling "Faucet Operation" to "Handle Placement" would be a more useful heading, and adding a "Finish" filter would be of enormous benefit.
Once you arrive at a faucet that you would like to examine in more detail, the detail is lacking. Product information is very sparse. It includes spray type (stream, spray, spray, and stream), flow rate, and countertype hole diameter, all helpful. But, the ceramic cartridge is described only as "ceramic cartridge" which is not at all helpful. Where to buy invariably lists "showroom." What's missing are the available finishes, multiple images of the faucet to facilitate visualization of the faucet from multiple viewpoints.
All listings contain a link to a "factsheet" that supposedly can be downloaded. Clicking on the link in most instances, however, offers the option of printing the document with or without your preferred dealer information. Click on print and the document is created. Only then are you given the option of downloading the document. The process is very confusing until you get used to it.
The information the factsheet contains is disappointing – just a rehash of the same specifications already displayed in the faucet listing. The only additional information is a small dimensioned drawing which helps determine whether a faucet is a good fit for your kitchen sink.
A link to installation instructions is provided, but you have to page down to find it. There are also links to product pictures that do not actually display the product pictures. You have to save them to your device, then you can display them. The "pictures" turned out to be the same image already displayed in the product listing.
The link to "Technical Drawing Marketing" also does not immediately display the drawing. You have to save it to your device, then you can open it. After we saved it to the desktop, we opened it and found that it was nothing more than the same dimensioned drawing contained in the factsheet, just larger.
We could not find an exploded parts diagram for any faucet anywhere on the Franke site. A parts diagram is commonly provided on faucet websites. (see Faucet Basics, Part 8: How to Buy a Faucet for more information.) The faucet's certifications are not listed nor is a link to the faucet's warranty.
All in all the site is a wealth of promotion with an abundance of pretty pictures, but hard information is woefully lacking.
The Franke faucet warranty is a mess. Our panel of seasoned warranty lawyers had a time parsing out its terms in any sort of reasonable order, but here's what they came up with:
- The warranty applies only to the original owner of the faucet.
- The faucet must be installed in a private residence.
- The parts that make the faucet "operational" and chrome finishes are guaranteed for a "limited lifetime."
- All other finishes are warranted for five (5) years from the original date of purchase.
- Franke, at its option, may repair or replace the product or components necessary to restore the product to good working condition.
- Franke reserves the right to inspect the faucet's installation prior to the actual replacement of the product or component part.
- The customer pays to have replacement parts or a new faucet shipped by Franke and for the labor to install the parts or replace the faucet.
- The Franke warranty is limited to the above conditions and to the warranty period specified herein is exclusive. FRANKE DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR AS PARTICULAR PURPOSE. (Capitalization in the original warranty text.)
There are more than a few problems with the warranty.
Some of its provisions are just chincy. For example, what does a multi-million dollar international company gain by gouging a customer for the few dollars it takes to ship replacement parts or a new faucet? The loss of goodwill is far greater than the modest cost of shipping – something companies like learned many decades ago, but which appears to have escaped Franke's attention.
These are also legal problems with the warranty which suggest to us that whoever wrote the warranty was less than completely familiar with the federal Magnuson-Moss Warranty Act (15 U.S.C. §2301), the law that dictates the content and form of consumer product warranties in the U.S.
Here are a few of the more obvious issues:
- "Lifetime" Not Defined: The first and most important issue is that the warranty promises a lifetime warranty but never describes what it means by lifetime. What lifetime does Franke have in mind? The lifetime of the buyer, the lifetime of the faucet, the lifetime of the company, or perhaps the lifetime of the universe. This omission violates Magnuson-Moss which requires the duration of a warranty to be clearly defined.
- Courts have repeatedly chastened companies that extend a "lifetime" warranty without indicating what is meant by lifetime. Otherwise, the courts have no choice under the doctrine of contra proforentum but to interpret lifetime to mean the longest period of time reasonably possible given the wording of the warranty. In this case, it would probably be the actual lifetime of the buyer.
Defective Exclusion of Consequential and Incidental Damages: Warrantors like Franke are free to exclude consequential and incidental damages from warranty coverage, and Franke makes the attempt with the following language:
"This warranty does not allow recovery of incidental or consequential damages such as loss of use, delay, property damage or other consequential damage, and Franke accepts no liability for such damages."However, Magnuson-Moss requires that if an attempt is made to exclude consequential or incidental damages, the following language must be added to the warranty:
"Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you."The Franke warranty does not include the required language, which makes the attempted exclusion of consequential and incidental damages void and without legal effect.
Consequential and incidental damages are those other than the defect in the faucet itself. For example, your Franke faucet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". If you need to hire an engineer to prove that the leak caused the damage to the cabinets, the engineer's fees are an "incidental damage". CollecStively, consequential and incidental damages are collectively called "indirect" or "special" damages;
Attempt to Exclude State Law Warranties: Franke attempts to exclude state law warranties of merchantability and fitness for a particular purpose with the following lanaguage:
"he Franke warranty is limited to the above conditions and to the warranty period specified herein and is exclusive. Franke DISCLAIMS all other warranties, expressed or implied, including IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR AS PARTICULAR PURPOSE." (Capitalization in the original.)The problem with this attempt is that it is not allowed. Magnuson-Moss does not permit a company that provides a written warranty to reject or exclude (lawyers say "disclaim") state law implied warranties of merchantability and fitness.
- Written warranties are intended by Magnuson-Moss to supplement implied warranties. They are "in addition to" not "in place of." So the language in the Franke warranty that seeks to substitute the Franke's written warranty for state law implied warranties is just a bluff that has no legal effect.
- The most Franke can do according to the Magnuson-Moss is limit the duration of the implied warranties to the same term as its written limited warranty.
- This means that if the Franke warranty on a part is five years, the state's implied warranties on that part can also be limited to five years. That's the one and only modification of state law warranties that Franke can legally make.
- That modification is not automatic, however. Franke has to put the limitation in its warranty in "clear and readily understood" language. It has not done so. There is not a single word in the Franke warranty suggesting that the duration of state law implied warranties is limited.
- What this means to you, a potential buyer is that not only do you have the warranty protection offered by the company, but also all of the protections provided by state law in your state's implied warranties of merchantability and fitness.
- Pre-Sale Availability: The Franke faucet warranty is not online. We had to dig through the paperwork that came with our test faucets to find the warranty buried in installation instructions. What's online is a summary of the warranty. A summary is perfectly legal provided it accurately represents the warranty and does not mislead. The Franke online summary is both inaccurate and misleading. It contains language and exclusions that are not actually in the written warranty.
Another oddity in the Franke warranty is the lack of the usual requirement that the customer must continue to own the faucet for the warranty to remain in effect. This omission makes it possible for the warranty to remain in force even after ownership of the faucet has passed to someone else.
Consider the following example:
An "original consumer purchaser" named OCP buys a new home and sells his original house – the one in which his Franke faucet is installed to a guy named Ralphy, leaving the faucet behind. (The faucet is legally a fixture, attached to the house, so the ownership of the faucet passes to Ralphy with the original house.)
The warranty does not end because OCP is still living. The warranty does not end until OCP dies.
If the faucet develops a defect, can OCP claim under the warranty for Ralphy's benefit?
He sure can.
According to our panel, as long as the original consumer is alive, the warranty continues, no matter how many times ownership of the faucet is transferred.
And, according to the law in most states, the owner of a right under a contract (a warranty is a contract) can make a valid claim under the contract even though it benefits another person who is not a party to the contract.
An odd result indeed, and almost certainly not what Franke intended, but that's the way Franke has chosen to write its warranty, so that is the legal result of its chosen language.
What Franke means to say – but says badly – is that the lifetime part of its warranty lasts …
" … as long as the original consumer purchaser owns the faucet and resides in the residence in which the faucet is first installed."
Franke customer service passed our basic tests for product knowledge and ease of use. Wait times were reasonable, and we received competent help with our purely imaginary faucet installation problem. However, the Better Business Bureau rates Franke's response to consumer problems an "A-" on a scale of A+ to F, up from a B at our last update. Franke is not a BBB accredited business.
Franke faucets are expensive, especially for what are, in the final analysis, primarily Chinese faucets designed by a Swiss company.
Frank's prices for faucets manufactured by Globe Union are an example. They are considerably higher than Globe Union charges for faucets of similar quality sold as one of its own brands such as We don't see any substantial difference in durability, reliability, functionality, or finish. Whether a Franke faucet is worth the much higher price because it is designed in Switzerland and wears a Franke nameplate is essentially a personal judgment. Our opinion, however, is that it is not.
Faucet companies are comparable to Franke made in China, Taiwan, Israel, and the U.S. include:
We are continuing to research the company. If you have experience with Franke faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.