Fantini Faucets Review & Rating Updated: 05/23/21

Summary
Imported
Italy Flag
Italy
Fantini USA, Inc.
A&D Building
150 East 58th St.
New York, NY 10155
(212) 308 8833
fantini@fantiniusa.com

Fratelli Fantini S.p.A.
via Buonarroti #4
28010 Pella, Italia
Rating
Business Type
Product Range
Kitchen, Bath, Prep and Bar Faucets
Certifications
Brands
Fantini
Street Price
$200 - $1,300
Warranty Score
Cartridge
5 years
Finishes
5 years
Mechanical Parts
5 years
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No
Download/Print the Fantini faucet warranty.

Learn more about faucet warranties.

This Company In Brief

Fantini is an Italian manufacturer of well-designed contemporary faucets available from decorative plumbing showrooms, kitchen and bath designers, and interior decorators. These luxury faucets are well made but much of their price reflects a premium for cutting-edge design rather than product quality. The faucets are backed by a meager five-year warranty — well below the North American standard lifetime warranty.

According to the official company history, Fratelli Fantini S.p.A. was founded in 1947 by two brothers in Pella, Italy to design and manufacture bath wares. Pella, in the Piedmont region of Italy, is a sort of "Silicon Valley" for faucet and sanitary wares manufacturers, hosting, among others,

Fantini USA, the North American arm of the company, is considerably newer, having been incorporated in 2010. Its current CEO is Ricardo Conti.

Faucets are in three series: Fantini, Aboutwater, and Stainless Steel. Each series is divided into collections. The Fantini series of thirteen collections is the most complete, including shower components and accessories in each collection. The Stainless series is composed of four collections, and Aboutwater, for the moment, just four collections but more are expected.

The faucets are designer faucets in every sense. All are designed by Fantini's team of outside designers, and the designer responsible for a collection is identified with the collection on the company website. For example, Italian designer Elisa Ossino created the Fontane Bianche collection and architect and interior designer Vincent Van Duysen designed the two Icona collections.

The Aboutwater series is a collaboration between Fantini and Boffi S.p.A., the Italian interior design and furniture company, and designed by noted Japanese industrial designer, Naoto Fukasawa and Italian architect Piero Lissoni who also designed the Fantini and Boffi showrooms in Milan.

The designs are fiercely contemporary, crisp, and resolutely modern. There is not a single Fantini faucet that could be described as traditional or even transitional. Those reproducing a heritage look in their kitchen or bath may have to look elsewhere for a faucet.

Finishes available on Fantini faucets include Chrome, and a selction of finishes including Nickel, Matte Gun Metal, Matte British (Satin) Gold, Matte Copper, and Gold Plus. Some collections, the Balocchi series for example, originally designed in the 1970s, can be ordered in a rainbow of RAL colors. These are finishes. Stainless steel faucets, of course, are available in just one "finish" – brushed stainless steel which is not an applied finish but the material of the faucet buffed and then sanded to create the "brushed" look. are available on some faucets.

Not all finishes are available on every faucet. The finishes for each faucet vary and are specified on the company website.

Special finishes, including Polished Gold, British (Satin) Gold, and Gun Metal are available by special order at an additional cost and are offered on only a select group of faucets.

The cartridge valves used in all Fantini faucets are ceramic. Visual inspection suggests they are made in Italy, and many are used in other Italian-made faucets, most particularly in faucets. Unfortunately, Fantini cartridges are devoid of maker's marks which would permit us to identify the actual manufacturer, and a telephone interview with Fantini USA did not produce further enlightenment. Some good quality faucet cartridges are made in Italy, including Studio Tecnico Sviluppo e Ricerche (STSR) S.r.l and Hydroplast, S.r.L.

The company website is visual and striking but somewhat disorienting with graphics flashing by at a constant rate and difficult to use — even after you figure out that almost everything on the site is linked to a drop-down menu.

The search bar is not where you would expect: at the top of each page. It is in the drop-down menu on some pages, on others, there is no search link. The same is true of the link to the contact page. A drop-down with a contact page link is available on some pages but not others. Fortunately, the contact telephone number is displayed at the very bottom of most pages.

The search algorithm is primitive. We came across a notation for one faucet that "RAL colors are available upon request" and did a site search to find out about Fantini's RAL colors. It produced no results. Fantini should consider a section on the advantages of RAL colors. Most North American consumers have never heard of them, do not understand how convenient they can be, and would see no benefit in paying extra for them.

Under products, the Fantini series bathroom collections display properly but the kitchen faucets displayed a page that appeared blank. We had to scroll down the page to find the "washbasin kitchen" link to display a photo gallery of kitchen faucets. None of this is very intuitive and makes navigating the site more difficult than need be.

Once you find a faucet, however, the information provided, including its certifications is good. The only critical items missing are prices and the identity of the faucet's ceramic cartridge. Cartridges are described only in generic terms, such as: "1/4 turn ceramic cartridge". Specifications (called the "Product Technical Sheet") are to be found in a .pdf document as is the exploded parts diagram. To see the parts diagram, however, you have to be a registered user and log in to the site.

Fantini seeks to be mysterious about its pricing, and it does a good job of it. Even dealer websites seldom show prices. We had to call around to get representative prices. We're not sure all the mystery is warranted. The faucets are priced on par with other Italian designer faucets, although special finishes can drive the price up considerably.

These are not faucets that you will find at your local Home Depot or Walmart or on-line at Amazon. They are sold only through designer showrooms. There is a dealer locator on the antini USA website, but it is buried under the menu heading "Contacts", and difficult to find. Click on Contacts, the on either USA or Canada to find the showroom nearest you. If you don't live in a big city or in a resort town where the top one-percenters congregate, the nearest showroom is not likely to be very near.

Fantini's faucet warranty is decidedly sub-standard for the North American market. The warranty on cartridges and finishes is just five years, even on finishes (which have been proven over and over again to be nearly indestructible).

Usually, we would consider a short-term warranty to be a reflection of the company's poor opinion of the quality and longevity of its faucets. But, with Fantini, a different dynamic is at work. For the European market, a five-year warranty is actually considered generous. The standard European faucet warranty is just one to three years.

Why such short-term warranties? Partly it's a matter of law. All Western European countries require a minimum warranty on faucets of between one and five years depending on the country, so that's what manufacturers provide. But, it is also an accident of history.

and every other major U.S. faucet manufacturer. "Lifetime" became the standard for American faucet warranties by the mid-1960s.

European faucet companies didn't compete with Pfister in Europe, so they kept their traditional, short-term. warranties.

Still, for the North American market, a lifetime warranty would be more competitive. Italian faucet companies that sell in the U.S. such as Fantini, have evidently gotten the mistaken notion that they are competing only among themselves, so the standard 1-5 year European warranty is sufficient.

It's not, and if they want to continue to compete on anything like an even footing with American faucet companies like that offer stronger warranties they will need to adopt a much more robust warranty posture

Fantini's U.S.-based customer service is generally good. Service agents are informed and helpful. The only problem of which we are aware is an issue that we have heard about from several sources: the company does not keep parts for discontinued faucets in sufficient quantity or for a long enough period to ensure that if a discontinued Fantini faucet develops a problem after the end of the warranty period there will be parts available to fix it. Customer service agents will go the extra mile, in one instance even rummaging through parts bins in Italy to find a replacement handle. But, if the part is not in stock, then it's not in stock and no amount of customer service diligence will fix the problem.

Italian faucets sold in North America comparable to Fantini include

North American importers of Italian faucets generally offer a much stronger warranty on the Italian faucets they sell than Italian manufacturers offer on their own faucets. The Canadian company,

We are continuing to research the company. If you have experience with Fantini faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.