Dyconn & Boann Faucets Review & Rating Updated: 07/12/23

Summary
Imported
China Flag
China
Aok Group Inc.
Box 122
382 N. Lemon Avenue
Walnut, CA 91789
(855) 239-2666
(626) 855-1700
Rating
Business Type
Product Range
Kitchen and Bath Faucets
Certifications
Brands
Boann
Dyconn
Street Price
$55-$274
Warranty Score
Cartridge
Boann: 5 years
Dyconn: 3 years
Finishes
Boann: 5 years
Dyconn: 3 years
Mechanical Parts
Boann: 5 years
Dyconn: 3 years
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No
Read the Dyconn warranty.
Read the Boann warranty.
Learn how to read and interpret faucet warranties.

This Company In Brief

Aok Group, Inc. is a Cal­i­for­nia corporation that imports Chin­ese-made products, including fau­cets that it sells under the Dy­conn and Bo­ann brands.

The company sells through the company showroom and its proprietary retail websites, Luxor Outlet and Boann Style. It is also an active seller at hosting websites such as Ama­zon, Over­stock, and Way­fair, and at auction sites such as eBay.

Both Dyconn and Bo­ann fau­cet lines are of average to above average quality, using good quality valve cartridges.

Aok has chosen well-respected manufacturers with good reputations for quality. These fau­cets should give reliable service for many years.

The downside are the meager 3- and 5-year warranties offered by Aok Group that need to be greatly improved to provide better customer protection and rewritten by a lawyer to comply with federal warranty law.

The Company

Aok Group, Inc. was formed in 2003 by John S. Chen. It imports Chin­ese-manu­fac­tured products including fau­cets and sanitary wares that are sold under its private-label Dy­conn and Bo­ann brands primarily through the company showroom and its retail website, Luxor Outlet. It is also an active seller at hosting websites such as Ama­zon, Over­stock, and Way­fair, and at auction sites such as eBay.

The company's chief competitors, with very similar business models, are

These companies sell similar home décor products including their own private-label lines of fau­cets.

The Manufacturers

Aok is an importer. It does not manufacture fau­cets. Its known manufacturers include:

Design and Styling

Neither Dyconn nor Bo­ann fau­cets are designed by or expressly for Aok. They are out of each supplier's and, while well-chosen and attractive, there are no true styling advances in these fau­cets.

Buying Rule for
Smart Faucet Buyers

Valve Cartridge

Never buy a fau­cet unless you know the type of cartridge used in the fau­cet and who made it.

Its cartridge is the most critical part of a fau­cet. It is the component that actually controls water flow. Without a working cartridge, a fau­cet is no longer a fau­cet.

Companies that use good-quality cartridges in their fau­cets usually disclose the cartridge source on their websites. Those that don't will happily identify the cartridge in a call to customer service.

If the company refuses to reveal the sources of its cartridges (because it is a "trade secret"), you can confidently assume it is not one of the better brands.

For more information about fau­cet valves and cartridges and the companies that make cartridges known to be reliable, see Faucet Basics, Part 2: Faucet Valves & Cartridges.

Chinese faucet designs tend to be conservative. China's manufacturers generally profit from selling mass-market fau­cets at low prices, and to reach the widest possible number of buyers, tend to stay well within safe styling boundaries established by European and North Amer­i­can designers.

A design that sells well in Europe or Amer­ica will usually appear in Chin­ese fau­cets within 3 to 5 years. So, while Dy­conn and Bo­ann designs may appear fresh, they are usually a decade or more behind Eur­o­pe­an and Amer­i­can designs.

Boann fau­cets are very contemporary while Dy­conn fau­cets complement just about every style preference and are well-distributed among contemporary, traditional, and transitional designs.

Faucets are usually part of larger collections that include showers and accessories for a well-coordinated look.

Faucet Finishes

Aok finishes are the three standard finishes, bright chrome, brushed nickel, and oil-rubbed bronze, with some fau­cets available in antique copper.

Not every faucet is available in all finishes. The available finishes depend largely on which manufacturer makes the fau­cet and the finishes it can provide. Stainless steel kitchen faucets do not have an applied finish. The "finish" is the material of the faucet buffed and polished or brushed.

Aok does not disclose the processes used to produce its finishes. From inspection alone, however, we believe that chrome and nickel are the traditional way of finishing faucets.

Oil-rubbed bronze is probably a Powder coats are not as durable as electroplated metal finishes, and require more care in use and cleaning.

Faucet Construction

The ceramic cartridges used in the fau­cets are from Se­dal S.L.U., a ceramics company chartered in Spain that does all of its actual manufacturing in China in two facilities: Se­dal Tech­ni­cal Ceramics in Jiang­men and Sed­al Kai­ping.

The Sedal cartridge is a favorite of Chinese manufacturers making fau­cets for the Euro­pean and North Amer­ican markets. We judge it to be a good cartridge that should give reliable service for many years. But, if it does break, it is widely available and easy to replace with ordinary household tools.

The Dyconn fau­cets we examined were of brass construction but not every part was brass. Handles seem to be uniformly zinc or a zinc-aluminum alloy.

The spray heads on some of the kitchen fau­cets we took apart for inspection were plastic. Plas­tic spray heads have, unfortunately, become normal, found on even upscale brands like . because they don't get hot like metal heads.

Plastic, however, is not a suitable material for fau­cet components under water pressure, and plastic spray heads, in particular, seem to experience a lot of defects.

Boann faucets are 304 stainless steel, a type of stainless used to manufacture kitchen utensils, and well-suited to fau­cets. On these fau­cets, the spray wands are also stainless steel. There was no zinc that we could find.

Some Aok faucets include Neo­perl® aerators from Switz­er­land. fau­cet aerators used to be simple devices that merely infused a little air to soften the water stream so it would not splash out of the sink.

Today, however, they are precision products used to limit water volume to the lower flows required by federal and state water conservation laws, and in fau­cets with pull-out sprays, to prevent back-flow that could contaminate household drinking water.

It is important, therefore, that this little device, often smaller than a U.S. penny, be the best available. And, that, almost by definition, is the Swiss-en­gin­eered Neoperl® aer­ator.

Boann and Dyconn Websites

The company's websites are basic but designed well, functional, and easy to navigate. The information about each fau­cet is adequate but could be more adequate. We would like to see

We also noted that some of the links to installation instructions did not work. On the plus side, however, most fau­cets were well illustrated with multiple images including front and side views and details of features such as spray heads.

Customer Srvice

Customer service is, as far as we could test it, very good. Our testers were unable to do a full anonymous customer service test series because we're pretty sure that the company's agents ripped to the fact that they were being tested, which invalidated the results.

The Bet­ter Busi­ness Bur­eau rates the company's handling of customer issues A+, its highest rating, on a scale of A+ to F. Aok Group is not BBB accredited, however, and should apply for accreditation.

Warranties

The company's faucet warranties are greatly sub-standard.

Dyconn faucets in residential use carry a three-year warranty, [1] and Bo­ann fau­cets a five-year warranty.

The North Amer­ican standard is a lifetime limited warranty that expires only when the original purchaser no longer owns the fau­cet or lives in the residence in which it was first installed.

A three- or five-year guarantee on what is supposed to be a lifetime product does not show much company confidence in the durability or longevity of its fau­cets.

A warranty can be a powerful marketing tool, something that companies like understand very well. The loyalty of Mo­en and Del­ta customers is legendary, in no small part because of the excellent lifetime warranties and unsurpassed warranty service they offer.

Aok's management is apparently unable to grasp its potential to boost sales. The company is myopically focused on lowering its warranty liabilities to the irreducible minimum – definitely the beancounter's perspective — and ignoring altogether the use of warranties as effective sales tools.

Neither warranty complies with the U.S. Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2308), and most of the restrictions and limitations contained in the warranty would be struck down in any court challenge for non-compliance. If these warranties were drafted by a lawyer, he or she needs a refresher on Federal warranty law.

Testing & Certification

Comparable Faucets

Faucets imported from China and Tai­wan comparable to Dy­conn and Bo­ann brands include most of the certified legal Asian faucet brands sold in North America:

Conclusions

Our takeaway is that Dy­conn and Bo­ann fau­cets are of reasonable quality, using good components in critical spots. The company has chosen well-respected manufacturers. We see no reason why these fau­cets would not give reliable service for many years.

While we would hesitate about their use in a busy kitchen or main bath, for a little-used powder room, bar, or prep station, they should serve well. The downside is the grossly inadequate warranties that need to be greatly improved to provide more customer protection and to comply with federal law.

We are continuing to research the company. If you have experience with Dy­conn fau­cets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.

Footnotes
  1. Faucets in the Dy­con Sig­na­ture Ser­ies are identified on the website as having a ten-year warranty1 but we could not find any mention of a ten-year warranty in Dy­conn's online warranty documents. All links referred us to a three-year warranty. For example, specifications for the Barents & Wandel - Sig­na­ture Series are as follows:
  2. Model #: WM2H38-CHR, WM2H38-BN

    • Solid Brass Construction and Polished Chrome Finish & Brushed Nickel
    • Wall-Mounted Configuration and Single Lever Handle
    • Sleek Contemporary/Modern Design
    • Ceramic Disc Cartridge
    • 10 Years limited Warranty.