Dawn Faucets Review & Rating Updated: 05/30/22
27688 Industrial Blvd
Hayward, CA 94545
(9:00 am - 5:00 pm, Monday through Friday)
Warranty Footnotes:1. "Dawn® Kitchen & Bath Products, Inc warrants its products to be free from manufacturing defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home."2. There are technical legal defects in the Dawn warranty which we do not view as having much effect on the warranty claims process. See sidebar: Legal Defects in the Dawn Warranty for more information.
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This Company In Brief
The Chinese faucets sold by Dawn are made by a reputable manufacturer, are of overall good quality, include an excellent ceramic cartridge, and are well-supported with a lifetime warranty and capable, responsive customer service.
We judge Dawn faucets to be an exceptional value for the price and a faucet line well worth considering if you are in the market for a reliable, low-cost faucet. The faucets are generally robust enough to withstand even heavy use in a busy kitchen or bath.
Dawn faucets are one of the best kept secrets of the faucet industry. When we started researching Dawn faucets, we were expecting the usual run-of-the-mill importer of Chinese-made faucets with average products, a weak warranty, spotty customer service, and faucets that were not certified safe and reliable to North American standards.
We were pleasantly surprised to find a solid, reputable company selling good quality, fully tested and certified faucets made by a manufacturer with a well-established reputation for precision manufacturing, backed by a strong warranty and more than adequate customer service.
Dawn Kitchen & Bath Products, Inc. was founded in San Francisco in 2003 by Herman He Xin Kuang, its current president.
The company imports sinks, sink accessories, vanities, and faucets from China that it sells under the Dawn brand. It has registered the Dawn trademark in the U.S. and Canada.
Its primary business is selling sinks and the consoles and vanities into which sinks are mounted. Faucets are more or less a sideline. Nevertheless, it sells some very good faucets, worth consideration by anyone looking for a reliable, low-cost faucet that should give years of trouble-free service. These faucets are the quality equal to many faucet brands that sell for twice the price. Definitely a good value.
Dawn faucets are manufactured by CAE Sanitary Fittings Industrial Co. Ltd., a Chinese company that sells its own CAE brand worldwide, including the U.S. primarily through internet venues.
CAE also manufactures faucets for other faucet companies including as well as Dawn.
Many of CAE's contemporary faucets are designed by Itamar Harari of Slide Design, a noted European architect and product designer. The company is also well known for casting its faucets from DZR brass, an alloy that resists a chemical degradation process called dezincification. (See sidebar: Dezincafication.)
Dawn faucets are sold primarily through internet retailers. These include speciality plumbing websites such as Faucet Line, Kitchen & Bath Design Center and Showroom, Kitchen Source, and Kitchen & Bath Authority as well as general merchandisers like Amazon, Overstock, Wal-mart (online only), Home Depot (online only), and Houzz
The faucets it sells are not expressly designed for Dawn or made from Dawn's proprietary designs. They are out of its CAE's . The selections are well-chosen to complement just about every style preference, with a slight skew toward contemporary designs. But, while pleasant and stylish, there are no design adventures in these faucets.
These are, for the most part, conservative designs. China's manufacturers generally profit from selling mass-market faucets at low prices, and to reach the widest possible number of buyers, tend to stay well within safe styling boundaries. Nonetheless, except for the design glitterati who must have the latest design, Dawn probably has at least one or two faucets that should appeal to any taste and fit any decor.
The Dawn faucets we examined were found to be good-quality brass faucets with robust cartridge valves from Kerox Kft, a Hungarian manufacturer of very good to excellent cartridges.
Kerox Cartridges are the industry standard for European-made mixing cartridges used in single-handle faucets. Faucet brands known to use Kerox cartridges, other than Dawn, include
Kerox also makes the diamond-coated ceramic disks used in
While Dawn's faucets are heavy brass where it counts, not every component is brass. Handles and baseplates seem to be mostly zinc or a zinc-aluminum alloy. This is fairly common practice since these parts are not under pressure and do not need the strength of brass.
The spray heads (the industry term is "wands") on the kitchen faucets we took apart for inspection were plastic. We did not check every Dawn faucet for plastic spray heads, but according to Dawn's customer service, all of its spray heads are plastic.
Plastic wands have, unfortunately, become more or less the norm, found on even upscale brands like because plastic does not transmit heat like metal and therefore does not get too hot to handle. Plastic wands are getting better, but have not reached the point of being as reliable as metal wands.
Dawn's faucet finishes are limited: chrome, brushed nickel, and what it calls dark brown – a reasonable match for what other companies call oil rubbed bronze. Two bathroom faucets are finished in a chrome and white . Chrome is the standard, available on every faucet. Nickel is an option for most faucets, but dark brown is fairly rare in the Dawn faucet lineup.
Chrome and nickel finishes are . Dark brown and white appear to be . Electroplated chrome and nickel are very robust finishes – electroplating is the standard finish that has served the industry well for nearly two centuries. Powder coatings are less durable, but with reasonable care will keep their new look for many years.
The company's website is basic but functional with intuitive navigation. Most faucet listings include links to installation instructions and specification sheets. However, often the specification sheets are no more than dimensioned drawings.
The information provided about each faucet could be more comprehensive. We would like to see the following basic information for each faucet listed on the website.
- Ceramic cartridges identified by manufacturer. Dawn equips its faucets with very good cartridges, and we are surprised that the company does not brag about them on its website — at least a little.
- An exploded parts diagram for each faucet.
The faucets are illustrated with just one image, making it harder to discern detail and visualize the faucet from all angles. A 360° view such as is provided by faucets would be useful for more complete visualization, or, at minimum, multiple front, side, and 3/4 views.
Dawn supports its faucets with a lifetime warranty to the original buyer. If the faucet proves defective, Dawn will provide the parts to fix it or, if parts are not available, provide a replacement faucet. If a replacement faucet is not available, it will make an "appropriate adjustment". The customer, however, pays for all shipping.
The warranty does not comply with the minimum requirements of the Magnuson-Moss Warranty Act (15 U.S.C. §2301), the federal law that specifies the content of consumer warranties.
Legal Defects: See the sidebar: Legal Defects in the Dawn Warranty for more information.
In our tests, after-sale customer service was more than adequate. Service agents know their product and are willing to bend over backward to be helpful.
The Better Business Bureau has opened a file on the company but has not yet rated the company on its scale of A+ to F for resolving customer complaints. Usually, this means that the BBB has never received a complaint about the company – a nice record to have after more than a decade of being in business. Dawn is not BBB accredited, however, and should apply for accreditation.
To learn more about how faucets are regulated in North America, and why faucet certification is important to your health and safety, go to Keeping Faucets Safe & Reliable.
Certified faucets imported from China and Taiwan comparable in quality to Dawn include:
We judge Dawn faucets to be an exceptional value for the price and a faucet line worth consideration if you are in the market for a reliable, low-cost faucet. Faucets made by CAE are generally robust enough to withstand even heavy use in a busy kitchen or bath.
We are continuing to research the company. If you have experience with Dawn faucets, good, bad, or indifferent, we would like to hear about it, so please email us at email@example.com or post a comment below.