Con­cin­nity Faucets Review & Rating Updated: 07/06/23

Summary
Imported
IsraelFlag
Israel
ItalyFlag
Italy
Kis­sler & Co., Inc.
Trading as
New Con­cin­nity
770 Central Blvd.
Carlstadt, NJ 07072
(866) 894-4377
(908) 282-9440
(201) 896-9600
Rating
Business Type
Product Range
Kitchen, Prep and Bar Faucets
Certifications
Street Price
$220 - $1,200
Warranty Score1
Cartridge
None
Finishes
Lifetime2, 3
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Warranty Footnotes:
1. The warranty does not comply with the minimum requirements for consumer product warranties mandated by the federal Mag­nu­son-Moss War­an­ty Act.
2. The term "lifetime" is undefined, leaving it ambiguous. Ambiguity in a consumer warranty is, prohibited by the Mag­nu­son-Moss War­ranty Act.
3. such as oil-rubbed bronze are excluded. This is a standard exclusion in the industry. Living finishes are rarely guaranteed.
For more information on interpreting faucet warranties, see Under­stand­ing Fau­cet War­ran­ties.

This Company In Brief

Con­cin­nity is a faucet brand under which Kis­sler & Co. sells upscale kit­chen, prep, and bar sink fau­cets and accessories. The fau­cets are of generally good quality, made by well-regarded, reputable manufacturers in Israel and Italy, include very good components, and are reasonably priced for the quality of the fau­cets.
The Con­cin­nity warranty, however, is very weak. It excludes ceramic cartridges from coverage and the language of the warranty is ambiguous, leaving it unclear exactly what failures are included in the coverage and for how long.
The warranty does not comply with minimum requirements for consumer warranties mandated by the Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2301). the federal law that controls the content and format of consumer warranties throughout the U.S.

The Company

Kissler & Co. founded in 1923 is a distributor of plumbing repair and replacement products. Its inventory of more than 30,000 parts and fittings includes older, hard-to-find items, many of which Kis­sler manufactures itself in its 80,000-square-foot manufacturing and distribution center in New Jersey.

Kissler sells two private brand fau­cet lines, Con­cin­nity and Con­cin­nity is its upscale luxury line made in Israel and Italy. Dom­ini­on, its less costly builders' line, is manufactured by Tai­wan­ese and Chin­ese companies.

faucets are reviewed separately in these reports. (To read the Dominion Faucet Review & Rating report,

Old Con­cin­nity fau­cets were made in the U.S. by I.W. Industries until 2006.

New Con­cin­nity has taken nothing from the former brand except its name. The new fau­cets are emphatically not the "Old Con­cin­nity" proprietary designs (See sidebar).

The Manufacturers

Unlike I. W. In­dus­tries, Kis­sler does not design or manufacture its own fau­cets.

New Concinnity fau­cets are supplied by manufacturers in Israel and Italy. The Known manufacturers of the faucets include:

All of these manufacturers are vertically integrated. They control everything about their manufacturing pro­cess from the composition of the metal alloys used in their fau­cets to the shape of the box in which the final product is packaged.

They are not just screwing together parts and components manufactured by others.

They are true that machine, finish, polish, assemble, and package their fau­cets in-house and have complete control of the quality of the process from start to finish. As a result, their fau­cets have a reputation for very few defects.

They are all also manufacturers. A major part of their business is the manufacture of cus­tom-designed fau­cets for other fau­cet companies.

Con­cin­nity's fau­cets, however, are not custom. They are stock fau­cets selected from each manufacturer's largely unmodified except for the adaptations necessary to conform to the common connection sizes used in North America (where we still cling stubbornly to our quaint customary units – inches and feet – rather than metric units adopted by the rest of the civilized world).

Faucet Components

The components used in Con­cin­nity faucets are some of the best available.

Hamat makes most of the components that go into its faucets in-house. But, its cartridges are made by outside suppliers with technical ceramics expertise. Hamat is somewhat cagey about the sources of its cartridges. Several inquiries asking for the source of its cartridges went unanswered.

Some Hamat single-handle fau­cets, particularly its older designs, are fitted with cartridges made in Italy, a country that produces excellent technical ceramics, by Hydro­plast, S.r.L.

Hydroplast supplies the cartridges used in

For its newer designs, Ha­mat appears to be moving away from the Italian ceramic cartridges to mixing cartridges made by Kerox Kft, a Hungarian ceramics manufacturer, for its single-handle fau­cets. Kerox has a reputation as the manufacturer of the world's best mixing cartridges for single-handle faucets.

Kerox started as a manufacturer of dental ceramics (which it still makes) and is well known for its high-quality ceramic discs which it sells to other cartridge manufacturers, including Delta for its Diamond Seal Technology® super cartridges.

Kerox cartridges are known to be used in

The single-function stem cartridges used in Hamat two-handle faucets are more of a mystery. Again, from visual inspection, we believe they are made by Flühs Drehtechnik, GmbH, a firm located in Lüdenscheid, Germany since 1926. Flühs (sometimes spelled Fluehs for English speakers) is world-renown for its precision machining and is generally thought of as the manufacturer of the world's best single-function stem cartridge. Its brass cartridges are heavy-duty products with an established reputation for leak-free reliability.

Faucet Finishes

The Con­cin­nity fau­cets manufactured by Hamat are available in three of Hamat's twelve finishes: polished chrome, satin nickel, and oil-rubbed bronze.

Oil-rubbed bronze is what is known as a . It is designed to vary in appearance with use over time.

Chrome and Nickel are finishes in a multi-step process in which the bare brass is first plated with one or two layers of nickel to create an absolutely smooth surface, then two or more layers of chrome. The chrome finishes we examined for this review were impressive: gleaming and highly polished.

Concinnity's stainless steel finishes are not applied coatings. They are the material from whichfau­cets are made, buffed to produce a pleasing finish, either natural (low luster) or polished (high shine). Polished steel is shinier than the native metal but not nearly as gleaming as chrome.

Concinnity Website

The Con­cin­nity website is very basic. It consists of a "where to buy" page and a home page that has links to sections of the company catalog, one section for each of the Con­cin­nity design categories: Traditional, Transitional, and Contemporary.

The site also provides a link to Kissler's "Legal Notices" and another link to download the entire Con­cin­nity catalog. It's a very economical way of producing a ready-made website, saving hours and hours of website building. But, it is missing information essential to making an informed buying decision. If the catalog is also going to act as the company website, it needs to be augmented somewhat.

The material of the fau­cet (brass or stainless steel) is identified along with its flow rate, type of installation (single-, two- or three-hole), and the finishes available on the fau­cet. A measured drawing, useful for determining whether a fau­cet will fit your sink, is also shown.

Concinnity Savoia Kitchen Faucet
Image Credit: Concinnity
Concinnity Savoia kit­chen fau­cet from the Contemporary collection.

Each fau­cet is illustrated with a single 3/4 or side view. Easily displayed multiple views would help a buyer better visualize a fau­cet, including at least one view of the installed fau­cet.

The cartridge is identified only as "Ceramic Disc Cartridge", which is not very helpful. Almost every modern fau­cet is built around a ceramic disc cartridge, some good, some not so good. The actual identity of the cartridge's manufacturer allows the buyer to judge whether he or she wants to take a chance on the cartridge.

As Con­cin­nity appears to use only high-quality cartridges, it should not be bashful about disclosing their identity. Many faucet companies do so successfully as part of their marketing strategy.

Other missing information includes a link to installation instructions (useful to your plumber in determining whether there might be any issues with installing the fau­cet in the location you have planned for it), an exploded diagram identifying all of the parts of the fau­cet, and the fau­cet's warranty.

Concinnity Warranty

The Concinnity faucet warranty is nowhere to be found on the Con­cin­nity website or even in its printed catalog. We had to ask for a copy from customer support.

It consists of three paragraphs, which suggests that Con­cin­nity was trying to make it as brief and customer-friendly as possible – both laudable and worthy goals. But, while it omits the turgid legalese that infests most fau­cet warranties, it also leaves out some important provisions, all of which are required by law.

Con­cin­nity provides a non-transferable "lifetime" warranty to the "original buyer" on "all mechanical parts" guaranteeing them "to be free of defects in material and workmanship under normal usage". However, "component parts" are excluded from warranty coverage. We thought that an odd sort of exclusion since a fau­cet is nothing more than the sum of its component parts. So, if component parts are excluded, what is left to be guaranteed?

We asked customer service and were told that by "component parts" the company means ceramic cartridges.

This wording violates a federal regulation (16 CFR §701.3(a)(2)) under Mag­nu­son-Moss that requires

" … a clear description and identification of the ... components ... excluded from the warranty... (Emphasis supplied)

No one could reasonably interpret "component parts" to mean "ceramic cartridge." It is not the "clear description and identification" required. One of the primary purposes of Mag­nu­son-Moss was to eliminate just this sort of ambiguous wording which could be interpreted by the company to mean almost anything. The cure is the ancient legal doctrine of Contra Proferentem requiring that ambiguous wording must be interpreted to favor the consumer. It is doubtful that in any legal challenge, a court would permit component parts to mean ceramic cartridges.

Concinnity Mixing Cartridge for Single-Handle Faucets

The Concinnity y30820_24 mixing cartridge for single-handle faucets (left), about $50.00, is made by Hysroplast and sold worldwide as the Hydroplast B35 cartridge for under $25.00 from most sources.

The lack of a warranty on the brand's ceramic cartridges is somewhat of a puzzle. Hamat USA offers a lifetime warranty on its ceramic cartridges, the same cartridges used in most Con­cin­nity fau­cets. Other sellers of Hamat fau­cets such as the provide at least a few years of warranty protection. So, other users of the cartridges think they will last a lifetime.

The message that the absence of a cartridge warranty conveys to a potential buyer is that the company has no confidence whatsoever in the durability or longevity of its cartridges.

Of course, that may not be the message Con­cin­nity wants to communicate to potential buyers – which could explain the use of the ambiguous "component parts" rather than "cartridge" when describing exclusions from its warranty.

Ceramic Cartridges: Its cartridge is the most critical part of a fau­cet. If the finish flakes or peels, a fau­cet may no longer be pretty but it's still working. But, if the cartridge fails, the fau­cet stops being a fau­cet. It cannot perform its essential function: delivering measured amounts of temperature-controlled water on demand.

Polished chrome and satin nickel finishes are guaranteed for a lifetime (again not defined) as are (PVD) finishes (although there do not appear to be any Con­cin­nity fau­cets that have a PVD finish). Oil-rubbed bronze, a living finish, is not guaranteed at all which is standard industry practice. Living finishes are rarely guaranteed. They are intended to change appearance over time. It's part of their "charm". So, there is very little to guarantee and the most any company will warranty is delamination, peeling, or flaking.

The warranty has paid no attention whatsoever to the minimum warranty requirements mandated by the federal Mag­nu­son-Moss Warranty Act. Among other matters, the Act requires a warranty to include the following:

For reasons known only to the company, the warranty does not mention the usual exclusion of consequential and incidental damages flowing from a defective fau­cet. If a Con­cin­nity fau­cet leaks and floods the buyer's kit­chen, damaging the floor, walls, and cabinets, the company is liable for the cost to repair all of this consequential damage as well as for the repair of the fau­cet itself.

Kissler is also on the hook for incidental damages: the consumer's cost of making and enforcing his or her claim, including packaging and shipping costs to return a defective fau­cet, the cost of having a plumber uninstall the fau­cet, court costs, and attorney fees, if any.

These are not nearly all of the issues with the Con­cin­nity warranty, just the more blatant and obvious. The warranty needs a hard look from an experienced consumer product warranty lawyer.

For more on interpreting fau­cet warranties, see Un­der­stand­ing Fau­cet War­ran­ties.

Testing & Certification

Only those Con­cin­nity fau­cets made by Hamat are certified safe, reliable, and lead-free. None of the fau­cets from Super Inox or Ottone Meloda have been submitted for certification to any of the seven accredited testing organizations that test and certify faucets.

Faucets that are not certified are illegal to install in a drinking water system anywhere in the U.S. or Canada (including private well systems because while you may be willing to risk poisoning your family, the government is not going to let you pass that risk to the families that may live in your home in the future).

This is a problem for Kis­sler, but more so for the buyer. In most localities, it is the homeowner who pays the penalties for installing an illegal fau­cet and the cost of replacing it with a legal fau­cet.

Con­cin­nity has also not filed the certifications required by the U.S. Energy Policy & Con­ser­va­tion Act (EPCA) attesting that Con­cin­nity fau­cets comply with the legal maximum water flow limit for sink fau­cets.

The EPCA prohibits the distribution in commerce of a fau­cet unless the required certification is on file with the U.S. De­part­ment of En­ergy for that fau­cet, which means that Con­cin­nity fau­cets may not be legally imported, sold, advertised, offered for sale, or delivered after the sale in the U.S. (See more information below.)

This is a problem only for Kissler. Under the EPCA, a consumer can legally buy a faucet that Kissler cannot legally sell. So, the buyer has no risk. But, for Kissler, the violation of this regulation could get very expensive.

Concinnity Stainless Steel Faucets

If the Department of Energy decides to take enforcement action, the company is looking at penalties of $440.00 per day for each fau­cet in violation or about $11,000.00 per day for the 25 basic fau­cet models Kissler has placed in commerce. The Department does not usually assess the maximum penalty for a first offense but the penalty it does impose is usually substantial enough to remind companies that violation of federal regulations is not a good idea.

If the government really wants to get nasty, there are also the mail fraud and wire fraud statutes that make it a criminal offense to misrepresent products through the use of instrumentalities of interstate commerce.

Kissler has been in the plumbing business for a long time. The company knows the regulations that govern the sale and installation of sink fau­cets, and for the most part, complies with the regulations. So, it is somewhat surprising to find that some of Con­cin­nity fau­cets are not certified drinking-water safe, lead-free, or compliant with basic North American faucet standards, and none are certified to comply with the water conservation regulations.

For a more in-depth understanding of how consumers are protected by laws and regulations that help ensure the safety, conservation, and minimum reliability of drinking water fau­cets in North America, see Keeping Faucets Safe & Reliable.

Testing & Comparable Faucets

Faucets made in Europe or Israel comparable to Con­cin­nity in price and quality include

All of these fau­cet companies sell fau­cets that are legal to install in a drinking water system and most offer a much stronger warranty.

Conclusions

Concinnity fau­cets have the potential to be a top-rated brand. The basics are there: reputable manufacturers, top-quality components, good designs, and a well-thought-out mix of styles to satisfy any buyer's preferences.

But, the company rushed to market long before it was ready. Its website is rudimentary and could definitely use more than a little polish. It barely has a written warranty, and what it does have grossly violates federal consumer protection law. It did not ensure that all of the regulatory and legal issues incumbent on a start-up fau­cet company were taken care of before offering fau­cets for sale.

In consequence, Concinnity's distribution of sink fau­cets (and showers) in interstate commerce in the U.S. is not legal under federal law. And, if the fau­cets were legal to sell, only those made by Hamat could be legally installed in a drinking water system in the U.S. or Canada. The others have not been certified to joint U.S./Canadian safety and reliability standards as of the date of this report.

Concinnity needs to take a step back, figure out all of the things it needs to do to get legal, then do them.

We are continuing to research the company. If you have experience with Con­cin­nity fau­cets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.

Footnotes

1. This is the entire Concinnity faucet warranty:

CONSUMER LIMITED WARRANTY: CONCINNITY provides the following warranties on its products:. This warranty is only granted to the original owner of the faucet and is not transferable. Proof of purchase is required from one of our authorized dealers. MECHANICAL WARRANTY: A lifetime mechanical warranty is provided on all mechanical parts to be free from defects in material and workmanship under normal usage. Component parts are not part of this warranty. FINISH WARRANTY: Polished Chrome, Satin Nickel, and PVD finishes carry a lifetime warranty against tarnish assuming no detergents have been used to clean the faucet. Oil Rubbed Bronze is a living finish which is intended to gradually change over time, therefore this finish is excluded from our warranty.