Anzzi Faucets Review & Rating Updated: February 24, 2023

Imported

China

Anzzi, LLC
5701 NW 35th Ave.
Miami, FL 33142
(844) 442-6994

Rating

Business Type

Product Range

Kitchen and Bath Faucets

Certifications

Brands
Anzzi

Street Price

$76 - $590

Warranty Score

Cartridge

lifetime¹

Finishes

Lifetime

Mechanical Parts

Lifetime

Proof of Purchase

Required

Transferable

No

Registration²

Required

Meets Federal Warranty
Law Requirements

No

Footnotes:

1. "ANZZI^™ products are warranted to the original consumer purchaser to be free of defects in materials or workmanship. We will replace FREE OF CHARGE* any product or parts that proves defective … Proof of purchase (original sales receipt) from the original consumer purchaser must be made available for all ANZZI^™ warranty claims."

*Shipping and handling fees are not covered under the ANZZI^™ Warranty.

2. A warranty "must be registered within 90 days of delivery date to activate [the] warranty."

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Read the Anzzi warranty.

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Learn more about faucet warranties.

This Company In Brief

Anzzi kitchen and bath faucets are Chinese imports sold by Anzzi, LLC on various internet venues including general merchandising sites such as Wayfair and Amazon as well as home improvement speciality sites including Build.com, Home Depot (online only) and Lowes (online only).

The faucets are of no particular design distinction but of reasonable quality. The warranty, however, while notionally a standard limited lifetime warranty includes restrictions and requirements that drag the company's warranty score down to below standard for the North American market.

Spa World Corporation was organized by Joseph Schwartz as a Delaware corporation in 1996 to sell whirlpool tubs, steam spas, and related products from its home base in Pennsylvania. In 2013 the business was moved to Florida and re-incorporated as SWCorp, Inc.

In 2017 Mr. Schwartz formed a limited liability company, Anzzi, LLC also in Florida. All companies are located at the same Florida address.

He also owns or has a financial interest in

• Homemart Products, inc.,
• Remodel Kingdom LLC,
• ShopAnzzi LLC,
• Schwartz Florida LLC,
• RemodelDirect Incorporated,
• Spa World Sales Corporation, and

a host of other entities having to do with consulting or real estate.

Anzzi's Products

SWCorp's primary products are still tubs and spas. On the "about us" page of its website, it identifies its specialties as

"…medical walk-in tubs, Meditub, steam bath generators, Steam Spa, and free standing and drop-in whirlpool bathtubs, Atlantis Whirlpools…"

Anzzi describes itself as specializing

" … in creating high-end and luxury kitchen and bath faucets, shower systems, and bathtubs that could easily be described as works of art. With our emphasis on timeless elegance, you can select a custom product that integrates perfectly into your decorative plans while suiting your needs for first-rate functionality."

Anzzi sells tubs and whirlpools, kitchen and bathroom sinks, bath vanities, shower systems, and enclosures, bathroom accessories such as towel racks and robe hooks, kitchen sinks, as well as kitchen and bath sink faucets.

We have no opinion about the luxury of the company's shower systems or bathtubs, but the faucets are not what is generally thought of as luxury items.

Nor would we "easily describe" them to be "works of art".

They are not on the same level as designer faucets from companies like But, they also don't sell for the sky-high prices of these true luxury brands.

Anzzi's Faucet Manufacturers

In its catalog and other literature, Anzzi hints that it may somehow, someway be vaguely Italian. It does so subtly, without ever using the words Italy or Italian, but does sprinkle the website with Italian phrases like "La Famiglia ANZZI" and make frequent reference to "European design."

The company is not Italian, however, nor are its faucets imported from Italy. The company is Floridian and its faucets are imported from China.

We have identified four Chinese companies that manufacture faucets sold by Anzzi.

• Kaiping Freendo Sanitary Ware Co., Ltd., a Chin­ese design-manufacturer established in 1991. It is a subsidiary of the giant Hua­yi In­ter­na­tion­al In­dus­tri­al Group Co., Ltd. which makes just about every type of sanitary fixture and decorative fitting known.

• Wenzhou Haijun Sanitary Hardware Co., Ltd., also a Chinese design-manufacturer founded in 1999. It sells under the Haiun brand in Asia.

• Its primary market is in Australia and New Zealand, but it also supplies faucets to some North American sellers including Westover, Inc. an importer that sells under the

• Wenzhou Fuao Sanitary Ware Co., Ltd., again from China, established in 2001. It sells Fuao brand faucets in Europe, South America, the Middle East, South Asia, and Africa but is apparently making its first appearance in North America under the Anzzi brand.

• Jiangmen Meiao Kitchen and Bath, established in 20017, manufactures sinks as its primary product, but also produces faucets.

All of these companies are .

We cannot guarantee that these companies are Anzzi's only suppliers. There may be others that we have not yet identified.

Anzzi's Chinese manufacturers supply their stock faucets to other companies selling in North Am­er­i­ca.

For example, Freen­do provides

• Many of the

Wenzhou Haijun Sanitary supplies

So, it should come as no surprise if you see an Anzzi faucet sold by another company under a different brand name.

Anzzi Faucet Designs

Anzzi fau­cets are ordinary Chinese stock fau­cets out of each manufacturer's They are not designed by or especially for Anzzi.

The collection is heavily skewed toward traditional designs, but with a leavening of enough contemporary and transitional styles to suit just about any decor preference.

The designs are attractive but of no particular design distinction. Most are slightly modified copies of European and American faucet styles.

Chinese manufacturers tend to stay well within design boundaries, not adopting new faucet designs until they have been proven in European and North American markets. It typically takes a new design five or more years to migrate into Chinese faucet inventories, by which time the design is no longer new.

There are exceptions, of course. Freendo, for example, makes a collection of designer faucets, some of which have begun to attract international attention. The Eva faucet has been noted by Red Dot 21, the European design magazine, as an example of excellent 21st-century design.

Anzzi, however, does not sell the Eva or any of the other true designer faucets.

Anzzi Faucet Construction and Materials

The mechanics of Anzzi faucets are about average or slightly above. Quality largely depends on the manufacturer.

Freendo faucets are almost always above average in quality, while Haijun makes mostly economy faucets, slightly lower in quality.

We don't know enough about Fuao Sanitary or Meiao to form a solid opinion, but from visual examination, we can tentatively conclude that their faucets are about average or slightly above.

The faucet bodies and spouts are usually all brass but handles, baseplates, and other incidental parts are usually made of less expensive zinc or a zinc/aluminum alloy.

It is a common practice for manufacturers of economy and mid-priced faucets (and even some high-end faucets) to use zinc in parts of the faucet that do not require the strength of more expensive lead-free brass. Used correctly, they do not harm the quality or reliability of the faucet.

Plastic, however, is another matter. Plastic is not robust enough for faucets, so when we see a lot of plastic, we know the faucets are not of the best quality. Fortunately, we did not find a lot of plastic in Anzzi faucets. Be cautious, however, of plastic pull-down and pull-out spouts on kitchen faucets. These have, unfortunately, become the norm because plastic does not transfer heat like brass, but they are also famous for being prone to failure.

Also, be on the lookout for plastic linkages on those lavatory faucets that control pop-up drains. We did not find any, but we also did not examine every Anzzi lavatory faucet. The best linkages are brass. The next best are non-ferrous metals such as zinc or a zinc alloy. Steel linkages tend to rust over time, and plastic linkages tend to break. Both should be avoided.

Anzzi Website

The Anzzi website is well laid out with intuitive navigation. It is intended to be a responsive design, displaying accurately on smartphones as well as tablets and desktop monitors.

The website provides extensive information about Anzzi faucets but is short of being adequate for an informed buying decision.

Each faucet is briefly described and generously illustrated with several images arranged in a gallery.

Many of the images show the faucet installed, which is very helpful in visualizing the faucet. The KF-AZ003 Accent kitchen faucet shown below, for example, is shown in eight images, including several installed images and some detailed closeups of the features of the faucet.

The faucet description typically includes its certifications and whether it is ADA or Water­sense^® qualified.

Most of Anzzi's bathroom sink faucets are Water­sense^® listed. (Kitchen faucets are not included in the Water­sense^® program.)

There are links to detailed specifications and installation instructions. How much information and the type of information contained in these documents depends very much on the manufacturer of the faucet.

An exploded parts diagram and a dimensioned drawing are typically provided. Some specification documents are nothing more than dimensioned drawings – no actual specifications. Some specifications and installation instructions are in the same document.

A dimensioned drawing is useful for determining whether the faucet will fit your sink. The exploded parts diagram helps you identify any replacement parts you may need, and the installation instructions aid your plumber in determining whether there might be installation issues in the location in which you intend the faucet to be installed.

For most faucets, installation instructions are available by clicking on the "Manual" link.

The installation instructions for some faucets were not very clear and some trial-and-error was involved in getting the faucets installed correctly.

One difficulty is that some of the faucets were hard to connect to the water supply. The connection at the faucet was well inside the faucet body, making it challenging to reach and almost impossible to tighten without special tools.

Overall, however, our plumbers rated installation "easy" on a four-point scale from very easy to very difficult, but some faucets were rated "difficult".

What is missing from the faucet documentation is

• An identification of the manufacturer of the cartridges included in the faucets and
• The processes used to produce its finishes.

Both of these are omissions of information critical to an informed faucet buying decision.

Faucet Valves and Cartridges

In our experience, companies that sell faucets with a cartridge known to be durable and reliable are not at all hesitant about identifying the cartridge manufacturer in faucet specifications. When the cartridge is not identified, we get a little concerned about the quality of the cartridge.

Anzzi faucets are equipped with a variety of ceramic cartridges, a common phenomenon when faucets are supplied from multiple manufacturers. They are all made in China, which has some excellent ceramic cartridge manufacturers. Some have even gained a worldwide reputation for quality products. Most of these proudly place an identifying maker's mark on their cartridges. However, we found no maker's marks on the cartridges of any of the Anzzi faucets we examined. The absence of identifying marks suggests that Anzzi's cartridges are probably not from one of the first rank manufacturers.

The only way to judge the quality of a cartridge is to know its manufacturer. A cartridge cannot be assessed just by looking at it or even by taking it apart and certainly not by examining an image of the cartridge on a website. It must be tested, tested, and tested again to determine its reliability and robustness. Test results are usually not public information but are not that difficult to obtain. By knowing the manufacturer of a cartridge, we can form a reasonably accurate estimate of the capabilities, durability, and expected longevity of the cartridge.

Without maker's marks, Asian cartridges are often difficult to identify. However, based solely on a visual inspection and comparison to our extensive catalog of Asian-made cartridges, we believe that Anzzi's cartridges are manufactured by

• Sedal S.L.U., a company chartered and headquartered in Spain but manufacturing in China.

• Ningbo Wanhai Cartridge Technology Co., Ltd., another Chinese technical ceramics manufacturer that makes the popular Quore ceramic cartridge. Quore cartridges are common in Chinese-made faucets destined for the Euro-zone where Quore has a sales office, but less common in those exported to North America.

• Kaiping Yizhan Valve Core Co., Ltd., also a Chinese manufacturer of ceramic cartridges. Founded in Taiwan, the company moved to Shanghai in 2000 and began trading as Shanghai Yizhan Sanitaryware Co. Ltd. It relocated again in 2011 to its current highly automated state-of-the-art facility in Kaiping.

These cartridges are not considered first-rank cartridges but are generally reliable and should give many years of trouble-free service.

Anzzi Faucet Finishes

Anzzi does not list its finishes in a convenient table or chart, but rummaging through the company website, we identified three standard finishes: chrome, nickel, and bronze.

All faucets we looked at were available in chrome and most in some sort of nickel. A few are available in bronze. At least one kitchen pot filler faucet is available in black and two lavatory faucets in white with chrome accents. We also found a "gold" faucet which we suspect is probably not actual gold.

Some bronze faucets have copper highlights intended to simulate wear from use over time. Anzzi calls this finish oil-rubbed bronze but most oil-rubbed bronze finishes do not have these highlights. Bronze finishes that do are more commonly called "vintage bronze" or "antique bronze". Be careful when matching bronze finishes across manufacturers. There is often a considerable variation in bronze from company to company.

Huayi has its own dedicated plating company and can provide faucets in many "exotic" finishes such as copper or polished brass, and such as chrome/brass and chrome/black. Anzzi, however, does not offer any of these custom or special finishes, even as a special-order option.

Anzi does not identify the process used to produce its finishes. The type of finish is critical to the durability and longevity of the tinish.

Three processes are commonly used to finish faucets: electroplating, physical vapor deposition (PVD), and powder coating. From inspection and non-destructive testing, we believe Anzzi's chrome finishes are electroplated. Nickel may be electroplated or produced by physical vapor deposition. Bronze is likely a powder coating, but depending on the manufacturer, it may also be a PVD finish.

Electroplating

involves immersing the fau­cet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the fau­cet.

Usually, multiple coats are applied, one or more undercoats and then two or more coats of the finish metal.

The process is potentially hazardous to the operator and the environment. It involves toxic and corrosive chemicals that must be disposed of safely. No other coating technology even comes close to the dangers involved in electroplating.

The top coat may be polished or brushed. Chrome, a relatively hard metal, is usually polished to a high shine. Nickel, a softer metal, is usually brushed to help hide the minor scratches that are inevitable.

Physical Vapor Deposition

or PVD is one of the latest space-age fau­cet finishing technology, rapidly replacing electroplating as the finish of choice.

Although the technology was discovered in the 19th century, it was not used in industry until the 1950s and then only rarely due to its great expense. Its first use was in nuclear reactors. Today,the technology is everywhere and the machinery required is getting smaller, faster, and cheaper all the time.

To produce the finish, a sealed chamber is loaded with unfinished fau­cet components. All of the air is removed and replaced with a carefully calculated mix of nitrogen or argon and reactive gases.

A rod of the metal to be used for the coating is heated to a temperature so high that the metal dissolves into individual atoms. The atoms mix with the various reactive gases to get the color and finish effects you want and are then deposited in a very thin layer – 2 to 5 microns – on the fau­cets.

Despite being just microns thick, a PVD coating is extremely dense and, in consequence, very hard and durable. By some estimates, it is up to 20 times more scratch-resistant than electroplated chrome.

A micron is one-millionth of a meter or 1/26,000 of an inch. The average human hair is 83 microns thick. The smallest the human eye with excellent vision can see without magnification is about 5 microns.

From long experience, we know that PVD is nearly impossible to accidentally scratch or mar, never fades or changes color, and resists all forms of soiling.

A PVD finish can usually be maintained with just an occasional wipe from a damp cloth to remove water spots.

Powder Coating

is usually described as semi-durable, not as robust as electroplated or PVD finishes, about as durable as the finish on your car, and requiring more care to maintain a like-new appearance.

It is essentially a dry paint in powder form applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge. The particles are drawn to the item to be finished which has been given a negative charge.

Once the powder is applied, the item being coated is baked in an oven which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains.

These chains are what give the coating its durability, reducing the risk of scratches, chipping, abrasions, corrosion, fading, and other wear issues.

Finish Care Instructions: Always read and follow the fau­cet seller's care instructions. Careful cleaning and maintenance not only preserve the good looks of your fau­cet but also your finish warranty.

Anzzi Faucet Warranty

Clicking on the "warranty" link at the bottom of each website page does not display the actual Anzzi warranty. It shows a warranty summary, which is not entirely accurate in its explanation of what the warranty contains.

For example, the summary states that the warranty "… extends to the original purchaser only. This warranty is non transferable, between homes or owners."

None of this is true. The warranty does not indicate that it is limited to the original purchaser only, that it cannot be transferred to subsequent owners, or that the faucet cannot be moved to a different dwelling. Specific language is required to impose these limitations, and the warranty does not contain the required language.

The warranty link from each faucet listing, however, does display the actual Anzzi warranty.

On its face, the warranty appears to be the standard North American limited lifetime warranty. It promises to replace defective faucets or parts "free of charge". But, it has a major flaw. It does not specify how long the warranty lasts.

The term "lifetime" has no predefined meaning. It can equally mean the lifetime of the buyer, the lifetime of the faucet, and even the lifetime of the company. So what is meant by "lifetime" has to be specified in the warranty. The Anzzi warranty is silent on the matter.

Under the legal doctrine of contra proferentem and the federal Magnuson-Moss War­ranty Act (15 U.S.C. 2301-2312) failure to provide a definition requires a court to define the term to favor the consumer. This requirement probably means that "lifetime" will be interpreted to extend the warranty as long as is reasonably possible, most likely the actual lifetime of the buyer. But, since the Anzzi warranty does not restrict ownership of the warranty to the original consumer purchaser, it could, with equal, legality, be defined as the lifetime of the faucet, meaning that every subsequent owner of the faucet is protected under the warranty for as long as the faucet is in use.

The warranty requires that a faucet "must be registered within 90 days of delivery date to activate warranty." The website displays a conspicuous link at the top of each page to the warranty registration, www.anzzi.com/register/.

There is a caveat in the warranty footnotes excluding shipping and handling fees from warranty coverage. We have seen shipping charges excluded by other warranties, but never handling fees which could be in any amount. They are completely undefined and unlimited – the exception that swallows the rule — an unacceptable ambiguity that lowers the company's warranty score to below the North American standard.

Anzzi Customer Service

We did not conduct our usual customer service tests. They usually do not work with very small faucet companies. Customer service agents quickly realize they are being tested and change behavior accordingly.

In informal contacts, we found the company's customer service to be extremely cordial, but not always effective with any but the simplest queries.

We experienced long wait times to talk to a representative. Phone transfers were common, and each took several minutes. The person to whom our testers were transferred was not always available, and voice mails left were rarely returned. Answers to basic questions such as "where are the faucets made" were not always forthright, contradicting information we already had from third-party sources.

Contacting the company by e-mail is even less productive. We did not get a response to any e-mail sent to Anzzi – not a single one.

The Better Business Bureau rates Anzzi LLC an F on its scale from A+ to F for failing to respond to customer complaints. This rating surprised us because SWCorp, Inc., its parent company, and Spa World Corporation, its sister company, are both rated A+, and as far as we can tell, they share customer service operations with Anzzi.

Where to Buy

Anzzi faucets are available from a growing list of online sellers. A complete list is available from the "where to buy" link on the website. The brand is sold by on-line plumbing suppliers such as Ferguson's Build.com and big-box lumber stores including the Home Depot and Lowes but not by brick and mortar plumbing supply stores or plumbing showrooms.

Testing & Certification

Comparable Faucets

These are neither custom luxury faucets as Anzzi implies in its literature, nor are they designed or manufactured by Anzzi. And, while the designs may be "European inspired" as Anzzi suggests in its product listings, we doubt they are "brought to life through precision German engineering." Precision Chinese engineering, almost certainly. German engineering, doubtful.

They are quite ordinary Chinese faucets, designed, engineered, prototyped, and manufactured in China. They are of reasonably good quality with attractive if conventional styling. All are certified safe, lead-free, and reliable to joint U.S./Canadian standards, and most lavatory faucets are also Water­sense^® qualified.

Street prices for the faucets are consistent with those of other companies that sell similar faucets in North America.

Other than some very clever and creative marketing, however, there is nothing to distinguish these faucets from the many other brands of reasonable quality Chinese- or Taiwanese-made faucets sold in the U.S. and Canada. These include

All of these faucets are comparable to Anzzi in price, style, and quality, all of which are certified to North American standards and legal to install in the U.S. or Canada. Most also offer a lifetime warranty without charging shipping and handling charges or requiring registration.

Conclusions

We are of two minds about Anzzi and its faucets. We like the faucets. They are well made of heavy brass construction with top-quality finishes. But, we don't like the ambiguous warranty, problems with post-sale warranty service leading to an F rating by the BBB, or the lack of firm information about the faucet cartridges. With these isssues cleared away, the company would probably get a bump--up in rating of at least a full point.

For now, however, we can only suggest the faucets as a secondary faucet in a kitchen (at a prep station, for example) or a bath faucet in a little-used guest bath. For a busy kitchen cleanup sink or main bath, we would want to know a great deal more about the cartridges used in the faucets, and until we can get Anzzi to respond to our requests for information about its cartridges, we do not expect to find more information than we now have.

We are continuing to research the company. If you have experience with Anzzi faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.