Home Depot Store Brand Faucets Glacier Bay & Pegasus Review & Rating Updated: November 27, 2023
Law Requirements
Footnotes:1. "The faucets "are warranted to the original consumer purchaser to be free of defects in materials or workmanship".Download the Glacier Bay warranty.Learn more about faucet warranties.Read our Model Limited Lifetime Warranty.
This Company In Brief
Glacier Bay® and Pegasus®, are in-store brand names under which the Home Depot sells faucets.
Glacier Bay was initially Home Depot's name for its mid-range and economy faucets. The line includes sinks, toilets, showers, tub fillers, and bath hardware as well as faucets.
Pegasus was originally positioned as the brand for Home Depot's higher-end faucets, many of which were at one time manufactured in Italy by
The Pegasus brand, however, appears to be on its way out.
It is still used to brand some tub fillers, showers, and a bevy of lavatory countertops, but we found just one sink faucet as of the date of this report on the Home Depot website, the Marilyn commercial sink faucet, and a few more at outside retailers like Amazon. But, the faucet has largely disappeared from online retail sales venues.
Home Depot, of course, manufactures not a single faucet.
The faucets are sourced from many different manufacturers and merely packaged for Home Depot under one of its in-store brands. In the past, Home Depot has purchased its store-brand faucets from as many as a dozen different suppliers, mostly from China but some from Italy and Israel.
Over the past few years, however, the retailer seems to have settled on as its primary supplier, manufacturing most of the faucets sold under the Glacier Bay brand.
However, other companies also manufacture a few Home Depot faucets. In the past five years, Home Depot is known to have gotten store-brand faucets from:
Old Plumber's Trick
Put the paperwork for your faucet, sink, disposer, hot water dispenser, etc., including receipts, installation instructions, user manuals, and warranties, along with any leftover hardware and special tools, in a plastic bag and tape it to the inside of the sink cabinet under the sink.
Even if you forget where it is, your plumber will find it when he or she starts work under your sink.
- Costco and Sam's Club.
- At one time it provided Home Depot with alsmost as many store brand faucets as Lota. Today its contribution has been reduced to just six faucets.
- Huayi Plumbing Fittings Industry Co., Ltd. of Guangdong, China which sells its own very good line of CeramBath products in Asia.
- In addition to Home Depot, Huayi supplies faucets to
- (Zhuhai) Primy Corporation Ltd., a Chinese manufacturer in Zhuhai makes Home Depot's stainless steel kitchen faucets.
- Roca T R Banyo A.S., a faucet manufacturer in Turkey makes one faucet: the Glacier Bay 654181 Kiso centerset single-handle trough-spout lavatory faucet.
- (Xiamen) Solex High-Tech Industries Co., Ltd. manufactures two Glacier Bay faucets with accessory kits – essentially a faucet paired with a towel ring and toilet paper holder.
- Solex also manufactures for
Home Depot faucets have also been sourced through
In the past, many Home Depot faucets were manufactured by but that relationship ended with Price Pfister's acquisition by Stanley Black & Decker and the name change to just "Pfister".
Likewise, A few Pegasus faucets, such as the Arko Pulldown Faucet (shown at top), were manufactured by in the U.S. and Canada.
Where to Get Help
(Warranty Claims and Replacement Parts)
If your faucet is less than a year old, the best place to get help is the store at which you bought it, or HomeDepot.com is you got it online. If the faucet is still in stock, you can simply exchange it.
If it is a Glacier Bar faucet older then a year, then you will should try the new central clearninghouse service for Glacier Bar parts at (855) 434-5224.
If the faucet is not a Glacier Bay faucet or is older then five years, most likely your only recourse is the manufacturer.
Hopefuly you kept the documents (See Old Plumber's Trick on this page) that came with the faucet and can get the contact information from the warranty. If you did not keep the documents, then your options are more limited.
If the faucet was made by one of the larger companies that supply Home Depot with its store-brand faucets, then the company may have a North American-based customer service.
Here is the contact information for the three we know about:
-
Lota International Co., Ltd.
6701 Center Dr. W.
Suite 525
Los Angeles, CA 90045
(310) 641-1600
(877) 580-5682 -
Globe Union Industrial Corp.
U.S.A.
2500 Internationale Parkway
Woodridge, Illinois 60517
(888) 328-2383
Canada
4610 Bois Franc
Montreal, QC H4S 1A7
(800) 487-8372 -
Paini USA
1571 Main Rd
Newfield, NJ 09344
(856)881-7890
If your faucet was not made by one of these companies, then most likely you are out of luck. Sorry. Keep the paperwork next time.
Or, you can contact Home Depot at (800) 466-3337 and insist that they take care of the problem. After all, it is Home Depot's warranty, which makes honoring the warranty Home Depot's problem.
If you don't get satisfaction from the company, then your option is small claims court, which is not as daunting as it may first seem. See The Warranty Game for exactly how to do it.
Post-sale customer service, a huge and continuing problem with these products for several years, has only recently gotten a little better.
Home Depot will, of course, replace any defective house brand faucet at any of its stores if, and it's a big if, the product is still stocked. But, getting parts and even installation help often seems is often a mystery that would baffle the abilities of a TV detective.
Until recently, however, there has been no central clearinghouse for replacement parts. The company tried it in 2015 by installing a toll-free number to direct customers to the right source for parts. It did not work out, however, and was discontinued.
It has now been resurrected for Glacier Bay faucets with a new toll-free number, (855) 434-5224 that does not merely direct you to the parts supplier, but can actually supply the parts – but only for Glacier Bay faucets.
The newer the faucet, the more likely it is that the service can find and supply the parts. If the faucet is much more than five years old and is discontinued, the chance of getting parts diminishes rapidly.
Parts for Pegasus and the discontinued Martha Stewart Living brand are still in limbo.
There is no central parts source for these faucets. It may be necessary to contact the manufacturer directly for parts.
Some of Home Depot's faucet suppliers maintain their own central parts source and customer service in the U.S.
Both Lota and Globe Union support a large U.S.-based post-sale support organization for warranty service and replacement parts.
Paini also supports its Pegasus faucets through its customer service but will not do so for Pegasus faucets sold after 2017.
Unfortunately, however, most of the retailer's other suppliers do not maintain a North-American-based parts support operation.
Customer service, if there is any, is from China or Taiwan and all business is done by e-mail. Parts for faucets made by Primy Corporation or Huayi Plumbing Fittings Industry can take several weeks to arrive in the U.S. or Canada if they are available at all.
The quality of the faucets varies widely.
At the lower end, we see a lot of castings from a zinc/aluminum alloy. At the upper end, the faucets are brass or stainless steel.
Plastic seems common in the spray wands and handles of Glacier Bay faucets. This is not unusual, unfortunately. Most manufacturers seem to be switching to plastic for spray wands, even the upscale manufacturers like
Valves also vary in source and quality. All Home Depot store-brand faucets have ceramic cartridges but some are lower-end valves and some from good European and Asian suppliers.
Any faucet made by Globe Union is likely to include its proprietary ceramic cartridge valve, which is a good one.
Lota tends to use Taiwanese valves like Geann or Chinese valves like Sedal, both of which are good valves, maybe not the best but certainly adequate. So, we don't think valve reliability is likely to be a problem.
Home Depot settled a lawsuit by the California Energy Commission that alleged that from November 2018 to November 2022 the company had sold unapproved Glacier Bay kitchen faucets in California that did not meet the state's water efficiency standards.
In October 2023 the company agreed to pay $300,000.00 and to comply with California's standards in the future.
The company also sells other proprietary faucet brands not widely known to be Home Depot products. These include Belle Fôret, Elizabethan Classics, and Schön Brassworks all distributed by Home Depot's subsidiary,
Barnett's faucets are sold at Home Depot stores and the Barnett's website but also at unaffiliated retailers such as the web-based plumbing stores such as Vintage Tub & Bath, Blue Bath, and FaucetDepot.com. They are also available from general merchandise e-stores like Wal-Mart (online only) and Amazon.
The Glacier Bay faucet warranty is brief. Despite its brevity, it meets most of the requirements of the Magnuson-Moss Warranty Act (15 U.S.C. §2308), the federal law that sets the rules for consumer product warranties in the United States.
It has a few problems, however.
The warranty period is identified as a "Limited lifetime" but what is meant by "lifetime" is never explained.
Exactly what "lifetime" is being referred to?
There are several possibilities. The life of the faucet. The life of the buyer. Perhaps, the life of the company.
Without knowing the lifetime referred to, it is not possible to know the event that actually ends the warranty and that violates the "certaity" required by Magnuson-Moss.
Courts have repeatedly warned that the term "lifetime" in a warranty is not self-defining. It must be explained whenever it is used, so it is clear to a buyer when the warranty ends. The Federal Trade Commission's rules on the use of the words "life" or "lifetime" in a warranty require disclosure "with such clarity and prominence as will be noticed and understood by prospective purchasers, the life to which the representation refers." (16 CFR § 239.4)
Lifetime" standing alone without an explanation has no certain legal meaning. It is ambiguous.
Ambiguities in a warranty are resolved using the legal rule of Contra Proferentum which holds any ambiguous wording against the writer.
This means that in court the consumer will get the longest "lifetime" that is reasonable under the circumstances. Probably not the "life of the universe," but something close to the "lifetime of the product."
Omitted Critical Language
The warranty is for the lifetime of the faucet. It is extended only to the original owner which means that it cannot be transferred. Any subsequent owner does not inherit the warranty because he or she would not be the original owner.
Here's the problem. The warranty does not provide that it ends once the original owner no longer owns the faucet. This may not sound like much of a problem, but it can be.
Here's an example:
The original owner, Homer, sells his house to cousin Jane and the Glacier Bay faucet along with it.
Homer still has his warranty. The lifetime of the faucet is not over yet and Homer is still alive, so the warranty remains in force. If Jane has leak in the cartridge a year after the house sale, she cannot claim under the warranty. Jane does not have a warranty. But, Homer does and can claim on her behalf . Home Depot would be bound to honor the claim.
The warranty needs to include language to the effect that the warranty ends when the original owner no longer owns the faucet.
Here is language modified from our Model Limited Lifetime Warranty that would do the trick:
Glacier Bay products are warranted to the original consumer owner of the product to be free of defects in materials or workmanship from the date of sale and for as long as the original owner owns the product. Neither this warranty nor any benefit under this warranty is transferable or available to a subsequent owner of the product.
Warranty Scoring
These fairly minor defects in the Glacier Bay warranty need to be fixed, but, as they disfavor Home Depot and give more protection to the buyer, they did not affect the comany's warranty score.
Home Depot may not have intended to provide such extsnsive warranty benefits, but that's the way it chose to write its warranty.
Faucets comparable to Pegasus and Glacier Bay include
Glacier Bay sells a pretty good faucet but not a great faucet.
For a little-used powder room, it may be the the economical choice. For a kitchen faucet or a lavatory faucet in a main bath, we would have some concern about its longevity.
If it breaks, you are protect by a lifetime warranty, but being without a faucet for even a few days while Hoe Depot sorts our your warranty claim is a nuisance best avoided if possible.
We are continuing to research the company. If you have experience with Home Depot faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.