Freendo Faucets Review & Rating Updated: 03/23/18
6702 Enterprise Dr.
Louisville, Kentucky 40214
(800) 626 3525
Footnotes:"[A]s long as the original consumer purchaser owns the home in which the faucet was first installed."
This Company In Brief
Compass Manufacturing International, LLC (CMI) is a Kentucky limited liability company organized in 2011. It is owned by 5G Global Partners Inc., originally formed in Wyoming in 2011. De Chang (Danny) Li (or Lee) is the largest shareholder in 5G along with several citizens of the Peoples Republic of (Mainland) China and Michael E. Wolfe, its President. Mr. Wolfe is also CMI's CEO.
The Wyoming corporation was merged with a newly created Kentucky corporation of the same name in 2016 and is no longer active.
Despite its name, Compass is not a manufacturer of anything. It is an importer and distributor of bath fixtures and accessories under its own registered private labels, including:
- Bala® (sinks).
- Canton®, Diavant®, Audrey ®, Ginko®, Kendre®, Parthenon®, Sherwood®, Brooksville® and Elijah® (automatic faucets & valves).
- TruVent® (kitchen range vents).
- Stuart® and Vanderro® (ranges & ovens).
Not all of these registered marks are in active use. Some are apparently being reserved for the future. All of the products sold under these brands, however, are from China.
Freendo faucets are made in China by Kaiping Freendo Sanitary Ware Co., Ltd., an established manufacturer and a division of the giant Huayi International Industrial Group Co., Ltd..
Huayi is a collection of companies involved in some manner in metal fabrication. These include Huayi Plumbing Fittings Industry, Co., Kaiping Euopea Plumbing Apparatus Co., Giada Star Sanitary Ware Co., Huayi Plating Factory, and Huayi Die-Casting Factory as well as Freendo Sanitary Ware.
Huayi sells faucets throughout Asia under the Freendo brand. In the U.S., however, the Freendo brand is owned by CMI which means that only CMI can legally sell Freendo-brand faucets on this side of the Pacific. Other companies can (and do) sell faucets made by Freendo, but not under the Freendo name.
CMI also supplies Huayi Freendo faucets to There is also some evidence that CMI supplies faucets to DC Worldwide Trading, Inc. a Queens, New York corporation doing business as the Jandon Faucet Company.
DC Worldwide is another company in which De Chang (Danny) Li holds, or once held, an ownership interest. These faucets are sold under the Jandon brand directly to consumers through Jandon's retail website.
The Huayi Group makes a collection of designer faucets, some of which have begun to attract international attention. The Eva faucet, for example, has been listed by Red Dot 21, the European design magazine, as an example of excellent 21st-century design.
CMI does not sell any of these designer faucets, however. Its Freendo faucets are basic Chinese faucets out of Huayi's — stylish but by no means extraordinary.
Traditionally, Chinese designs are rarely cutting edge. The goal of Chinese faucet manufacturers is to sell as many faucets as possible, which means keeping designs well within established limits to appeal to as many potential buyers as possible.
Chinese designs are often adopted from Europe and the U.S. It does not take long for a design that sells well in these major markets to be imitated by Asian factories. The lag time is usually 3 to 5 years, by which time, of course, innovative designs are no longer particularly innovative.
Many Freendo faucets are also sold in North America by other companies, although not under the Freendo name. Some faucets sold by Northern Central Distributing as These companies buy their faucets directly from Huayi rather than through CMI.
The mechanics of Freendo faucets are about average or a little above. While the faucet bodies are usually all brass, handles are often the less expensive zinc or a zinc/aluminum alloy called ZAMAK. It is a common practice for manufacturers of economy and mid-priced faucets to use zinc in parts of the faucet that do not require the strength of more expensive lead-free brass. Used correctly, they do no harm to the quality of the faucet.
Freendo faucets use a mix of ceramic cartridges, all made in China. China and Taiwan have some excellent ceramic cartridge manufacturers that have gained a worldwide reputation for quality products. Most of these proudly place an identifying maker's mark on their cartridges. The fact that Freendo's cartridges have no identifying marks suggests that they are probably not from one of the first rank manufacturers.
Without marks, Asian cartridges are often difficult to identify. However, based solely on a visual inspection, we believe that some cartridges are supplied by Sedal S.L.U., a company chartered and headquartered in Spain but actually manufacturing in China. The Sedal cartridge is not a first rank cartridge but is considered reliable. It is a very popular cartridge among Chinese manufacturers of economy and mid-priced faucets.
Another likely manufacturer is Kaiping Yizhan Valve Core Co., Ltd., also a Chinese manufacturer of mid-quality ceramic cartridges.
The CMI website is clearly directed toward its wholesale customers. The company does not sell faucets at retail to consumers through its website. Its list prices are not even displayed on its website and you need to be a wholesale customer to get a copy of its price list. But, the site is a good place to get in-depth information about Freendo faucets other than prices.
The site is well laid out with intuitive navigation. The information about its Freendo faucets is reasonably adequate — typically a single image — although a lot of images are "coming soon" and have been coming soon for quite a while) — a brief description of the faucet.
There are links to detailed specifications, installation instructions, and the available finishes. The downloadable (.pdf) installation instructions contain an exploded parts diagram and the specifications include a dimensioned drawing — very useful for determining whether a faucet will fit your sink.
The installation sheet is detailed. Our plumbers rated installation "Easy" on a scale from Very Hard to Very Easy. There is a list of each faucets certifications which is very helpful in determining whether a faucet is ADA qualified or Watersense® approved.
If clicking through the website proves too tedious, CMI also has its entire faucet catalog available for download in .pdf format.
Finishes are limited to polished chrome, brushed nickel and oiled bronze. Huayi has its own dedicated plating company and can provide faucets in many "exotic" finishes such as copper or polished brass, and such as chrome/brass and chrome/black. CMI, however, does not offer any of these custom or special finishes.
A limited selection of Freendo faucets are sold on Amazon.com and at other, lesser known, online retailers such as HisWarehouse.net but Freendo's principal outlets are small, local, unaffiliated brick and mortar plumbing supply stores.
Evidently, a part of its agreement with these stores is that CMI will not sell the faucets on the internet. This does not prevent local suppliers from selling them on their websites but typically they don't. If they do, they usually don't publish prices on the web so a potential buyer has to call the store to get a price.
The company's warranty is average for the North American market, promising to replace defective parts and components for as long as the original buyer owns the faucet and the residence in which the faucet was initially installed.
We have not tested the company's customer service response, relying instead on the company's Better Business rating of A+. The company has never had a complaint filed against it, a very enviable record. CMI is not, however, accredited by the BBB and has, therefore, not undergone the extensive BBB vetting that precedes accreditation.
Imported faucets made in China comparable to Freendo include:
Without more information about their cartridges, we would not be comfortable installing these faucets in a busy kitchen or main bath. But, as a secondary faucet in a little used guest bath or bar they are probably more than good enough — and the price is certainly right.
The Freendo defect rate is reported to be low but the company is too new this point for us to arrive at any firm conclusions.
However, while Freendo faucets are legal to sell and install in Canada, they violate the U.S. Energy Policy and Conservation Act and are not legal to sell in the United States.
We are continuing to research the company. If you have experience with Freendo faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.