D'Vontz Faucets Review & Rating Updated: 07/09/18
7208 E. 38th St.
Tulsa, OK 74145
Footnotes:1. [L]eak and drip free during normal residential use for as long as the original consumer/purchaser owns his or her home.2. D' Vontz .... will replace free of charge any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service.
This Company In Brief
D'Vontz LLC is an Oklahoma limited liability company formed in 2004 and owned by Amy Bell and John Kellerstrass. The company manufactures cabinets and bathroom furnishings, many of which are original designs and some of which have won awards in design competitions. Most of its products, however, are made by foreign manufacturers and imported.
D'Vontz copper sinks are made in Mexico. Its stone and ceramic sinks are manufactured mostly in China and its faucets in Taiwan. Shipping and import records show that D'Vontz imported goods from 26 different foreign suppliers in 2017, including:
- Shanghai Lautus Marble Co. Ltd. (China) Stone sinks, marble slabs, and stone pedestal tubs,
- Topaz Industries, Ltd. (China) ceramic sinks,
- Sagarit Bathroom Manufacturer, Ltd. (China) Stone sinks, stone vanity tops,
- Boma International Trade Co., Ltd. (China) Ceramic sinks, vanity tops,
- Linyi Shenghai Economy Trading Co. Ltd. (China) Carved stone sinks, other shaped stone products.
- Xiamen Chstone Co. Ltd. (China) Ceramic sinks.
D'Vontz employs an in-house furniture and interior designer, Morgan McBratney and a number of its products have received design awards, including two D'Vontz faucets designed by Mr. McBratney: an ADEX platinum award in 2009 for the Eros vessel faucet and again in 2014 for the Hydra faucet.
However, neither the Hydra nor Eros faucet is currently offered for sale by D'Vontz and none of the other faucets in the current D'Vontz catalog were designed by D'Vontz or have won any design awards.
All D'Vontz faucets are made by Vancomp International Co., Ltd., a well-respected Taiwanese manufacturer of faucets, fillers, shower components, and bathroom accessories. Vancomp also supplies faucet components to At least some Waterloo faucets are the same Vancomp models sold by D'Vontz.
Vancomp's faucets are stylish but not original designs. Most are indistinguishable in form, quality, and price from the hordes of largely unexceptional sink faucets manufactured in Taiwan and China. They have not been created exclusively for the D'Vontz brand. D'Vontz purchases off-the-shelf faucets out of Vancomp's
Design originality in Asian-made faucets is unusual and limited to just a few manufacturers. Most Asian faucets tend to hug the middle-of-the-road and to follow the pack rather than lead it. The goal of Asian faucet manufacturers like Vancomp is to sell as many faucets as possible, which means keeping their designs well within the mainstream to appeal to as many potential buyers as possible. As a consequence, few design adventures take place in Asia. Designs are often adopted from Europe and North America. A style that sells well in these major markets will eventually be imitated by Asian factories. The lag time is usually 3 to 5 years, so by the time a design appears in an Asian faucet it is no longer new. Asian companies also routinely copy successful designs from each other.
D'Vontz faucets are available in four finishes: polished chrome, satin nickel, oil rubbed bronze and a finish called Victorian bronze, a somewhat lighter bronze. Not all faucets are available in all four finishes. Some are available in just a single finish.
D'Vontz faucets are backed by a strong guarantee against leaking and defects in the faucet finish for "as long as the original consumer/purchaser owns his or her home."
Our lawyers had a small problem with the choice of warranty language which is somewhat ambiguous. Nonetheless, we believe the warranty fairly meets the standard for lifetime faucet warranties in North America. We especially like the "all causes" leak protection. The warranty suggests that D'Vontz has considerable confidence in the reliability and longevity of its faucets and has not shied away for guaranteeing them for their reasonable service life.
In part, this confidence likely stems from the use of a good cartridge with ceramics by the Japanese manufacturer, NTK. Not the world's best cartridge but good enough. NTK is well-known in the Orient as a manufacturer of technical ceramics, especially spark plugs that are original equipment in most Japanese-made automobiles and for cutting tools widely used in the U.S. These cartridges seldom leak, and if they do, replacing them is a very simple operation — well within the ability of any homeowner who can wield a screwdriver without doing injury to himself or others.
Of course, a guarantee is only as good as the company's ability to provide the parts and services required to repair a defective faucet. Most companies like D'Vontz do not maintain a deep inventory of replacement parts, particularly for discontinued faucets, such as the extensive inventories provided by major companies such as candidly admit that they will keep a supply of replacement parts for discontinued faucets for just a few years.
We have found nothing that suggests D'Vontz is an exception to this general rule. If a faucet breaks a few years into the warranty period, parts may be available in inventory or scrounged from faucets still on the shelf but if the faucet's defect shows up only after many years, there may be no parts and the company's only option would be to replace the defective faucet with a new and possibly very different model. For some buyers, this would be acceptable, for others not so much.
We did not test the company's customer service. Our usual tests are commonly not effective when applied to very small companies like D'Vontz. We can find no complaints about the company or its products in the usual places. The Better Business Bureau rates the company an A+, its highest score, based on the total absence of customer complaints to the BBB over the years the company has been in business — an enviable record.
The D'Vontz website was revamped in 2016 and still appears to be unfinished. Some features do not work, and some of those that do work do not work well. The product search feature, for example, is not sufficiently discriminating. Our search on the word "faucet" displayed D'Vontz faucets but also a great many sinks, a smattering of vanity tops, a few medicine cabinets, drains, showerheads, and other plumbing fittings. For every faucet displayed, ten non-faucets were shown.
Faucets do not appear in the list displayed by the main menu "Products" tab. To find faucets, we had to scroll midway down the page to a link identified as "Plumbing and Accessories". Back on the main menu, The "Accents and Accessories" item under the Products tab linked to a page that did not exist, resulting in a 404 "page not found" error.
The information provided about D'Vontz faucets is minimalist in the extreme: a brief description of the faucet, the finishes in which it is available, an image of the faucet, a dimensioned drawing and what can only be described as a "poster" illustrating the faucet's claimed certifications (more about that below) — woefully short of the type and amount of information needed to make an informed buying decision. In order to find detailed information, including the type of cartridge used, we had to go to the Vancomp website.
On most faucet company sites a link to the installation instructions is included on the faucet page. Not so on the d'Vontz site. Links to the installation manuals for some but not all faucets are under "Resources" on the main menu.
There is no warranty page. Its absence initially led us to believe that D'Vontz did not offer a warranty on its faucets. In a telephone conversation with John Kellerstras, he forcefully pointed out the error but declined to disclose where the warranty could be read. We eventually found it in an installation manual.
D'vontz faucets are available at plumbing supply showrooms, notably Ferguson, Hojoca, and Winnelson, and on internet home improvement sites such as Quality Bath. Some are sold on Wayfair, ATG Stores (now a part of Lowes), Lowes Canada, and by small storefront sellers on Amazon. At one time they were also sold at Walmart (online only), eFaucets and Overstock but are not currently available at these retailers.
A list of showrooms that sell D'Vontz products is available on the D'Vontz website under the "Where to Buy" tab. Not all of these sell faucets. Internet-only retailers like ATG Stores and Wayfair are displayed at the bottom of the page.
We also found the faucets for sale by copper sink suppliers that do not associate the faucets with the D'Vontz name. Artisan Copper Sinks, Copper Creek Distributors, and Copper Alchemy all sell anonymous D'Vontz faucets. The Victorian Bronze finish offered by D'Vontz is an excellent complement to the brown finish on many copper sinks. We also found sellers like ROK Hardware that offers the faucets under its own in-house brand and model numbers.
D'Vontz represents its faucets as certified to comply with the joint U.S./Canadian safety and reliability standards (ASME A112.18.1/CSA125.1) and the North American lead-free standard (ANSI/NSF 372 and ANSI/NSF 61). We have investigated the claim and found that it is not true.
The D'Vontz website identifies SGS (formerly the Société Générale de Surveillance) as the organization that certifies its faucets to the joint U.S./Canadian safety and reliability standards (ASME A112.18.1/CSA125.1) and NSF International as the organization certifying that its faucets are lead-free and drinking water safe. Both certifications are required by all North American plumbing codes. The trademarked and copyrighted USTC logo is used by SGS to identify its certified products (See illustration at left) and this logo is conspicuously displayed by D'Vontz as part of the information provided for each faucet.
An SGS spokesperson stated, however, that the organization does not test or certify plumbing fittings (including faucets). It did at one time on a limited basis but has not done so since 2011 when it sold the laboratory that tested plumbing fittings to another company. The spokesperson further denied that the organization has authorized the display of the trademarked USTC logo in connection with any D'Vontz faucet.An NSF spokesperson likewise denied that his organization had had ever certified D'Vontz faucets to be lead-free or drinking water safe, and stated that the NSF logo with the endorsement "Certified to NSF/ANSI 61" conspicuously displayed with each faucet on the D'Vontz website has not been authorized by NSF. (For more information about the ANSI 61/9 lead-free and drinking water safety standards, see below.)
We searched all of the accredited North American testing organizations and found no mention of D'Vontz faucets. We did find Vancomp certifications in the listing database of the ICC Evaluation Service (ICC-ES), the testing arm of the International Code Council but a conversation with the head of the plumbing certification program disclosed that the Vancomp certification does not extend to D'Vontz faucets. ICC-ES has, according to its spokesperson, never tested or certified any D'Vontz faucet.
We strongly recommend against the purchase of of a faucet that has not been fully certified. Apart from the law violations that result from the faucet being sold and installed, it is not possible to know whether a faucet is safe and reliable until it has been tested and certified.
Fully certified, safe and lead-free faucets made in China or Taiwan that are comparable to D'Vonz include any of the following:
We are continuing to research the company. If you have experience with D'Vontz faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.