Artos Faucets Review & Rating Updated: 07/09/21

Summary
Imported
ChinaFlag
China
ItalyFlag
Italy
Westover, Inc.
13305 B Street
Omaha NE, 68144
(402) 397-3344
Rating
Business Type
Product Range
Kitchen and Bath Faucets
Certifications
Brands
Artos
Street Price
$170-$1,300
Warranty Score
Cartridge
Lifetime1
Finishes
Lifetime
Mechanical Parts
Lifetime
Proof of Purchase
Required
Transferable
No
Meets U.S. Warranty
Law Requirements
No1
Warranty Footnotes:
1. The Artos warranty is based on the Model Standard Limited Lifetime Faucet Warranty (Residential U.S./Canada) and meets all requirements of the U.S. Magnuson-Moss Warrant Act.


Download the Artos faucet warranty.
Learn more about faucet warranties.

This Company In Brief

Westover, Inc. is an importer and distributor of kitchen and bath faucets manufactured in China and Italy that it sells under the Artos brand through internet retailers and a national dealer network.

The faucets are of generally good quality and supported by a strong lifetime warranty on all but the electronic parts of a faucet and competent and friendly customer support.

Artos faucets are, overall, a good value for the price. The Italian-made faucets in the Otella and Quarto collections are generally priced below equivalent faucets from other importers of Italian faucets. The Artos faucets made in China are also priced competitively.

Westover, Inc., formed by Jonathan Petersen, Toby Hill, and Peter Hill on January 19, 2009, is an importer and distributor of faucets manufactured in China and Italy that it sells under the Artos brand. It sells kitchen and bath faucets primarily through internet retailers and a national dealer network.

Some Artos faucets are imported from Italy. We have identified the faucets in the Otella and Quarto collections as originating with RESP Rubinetterie Srl of Pogno in northern Italy.

All of the remaining Artos faucets are made in China by:

Westover also imports some faucets through a Chinese broker, Zhejiang Zhong Rui Yi Sheng Trading Co. Ltd. which appear to have been manufactured by Taizhou Catly Sanitary Wares Co., Ltd., also a Chinese

All faucets are out of each manufacturer's We can find no faucet that was designed or manufactured exclusively for Artos. For example:

Artos faucets are stylish and very contemporary. There are no traditional or transitional faucet designs in its inventory. Those remodeling a Craftsman, Victorian, or Post-War Modernist bathroom will have to look elsewhere for a faucet that fits the decor.

The Italian designs are crisp and interesting. The Chinese designs are stylish but somewhat conservative, Chinese faucet designs usually are. A faucet design that proves popular in the European or North American markets will ultimately be copied by Chinese factories. The lag time is normally three to five years behind the Western designs, by which time it is neither new nor original.

Artos prices are consistent with prices charged by other importers of Italian and Chinese faucets, and less costly than many. There is a considerable difference in the price range, however, between the Italian-made Artos faucets and the company's Chinese faucets.

We consider the Artos Italian faucets a better buy than similar faucets sold in North America by the Italian manufacturers themselves.

Italian manufacturers selling in North America such as offer European-type warranties on their faucets that range from 5 to 10 years.

Other importers of italian-made faucets including also fail to provide full lifetime warranty protection.

Artos stands apart from these manufactures with its lifetime all parts and finishes warranty. Only back their Italian-made faucets with a substantially equivalent lifetime warranty.

Artos sells its bathroom sink faucets as a part of coordinated collections that include faucets, showers, tub fillers, and accessories such as towel racks and bath tissue holders, and towel warmers. Most of its faucets are single-handle mixing faucets. We count only a few widespread lavatory faucets that feature two handles in the Artos lineup.

The ceramic cartridges in Artos' Chinese-made faucets are manufactured by Sedal S.L.U. Sedal is chartered in Spain but does all of its manufacturing in China in two facilities: Sedal Technical Ceramics in Jiangmen and Sedal Kaiping.

The Sedal cartridge is a favorite of Chinese manufacturers making faucets for the European and North American markets. We judge it to be a good cartridge that should give reliable service for many years. If it does develop a problem, replacement cartridges are widely available and, in most faucets, easy to remove and replace with simple household tools.

The cartridges in the Italian-made faucets we examined were manufactured by Kerox Kft of Hungary. Kerox cartridges have, in recent years, acquired a growing reputation for reliability and are often preferred by European faucet makers for their single handle mixer faucets. We judge it to be a very good cartridge of proven durability. And, again, if it does break, your free cartridge from Artos installs with a minimum of effort from the top of the faucet. The faucet does not have to be uninstalled to reach the cartridge.

All Artos faucets are available in bright chrome, most are available in brushed nickel. Other finishes such as oil-rubbed bronze, polished nickel, and powder-coated color finishes are available on some models.

The Artos limited lifetime warranty is based on the Model Standard Limited Lifetime Faucet Warranty (Residential, U.S./Canad) and meets the warranty standard for faucets sold in North America. It fully complies with the Mag­nu­son-Moss War­ranty Act (15 U.S.C. §2308)

Customer service is very good. Our usual "stump the rep" questions did not faze Westover's customer service reps, who are as likely as not one of the company's owners.

The Better Business Bureau rates the company A+ on its scale of A+ to F for the company's handling of consumer issues. The company is not, however, accredited by the BBB.

The Artos website is well-organized, with intuitive navigation and a product search function that is easy to use and usually accurate. Specification sheets and installation instructions are downloadable in .pdf format for each faucet and provide details about available finishes, dimensions, flow rate along with a parts diagram. They do not indicate ADA compliance or identify certifications. Most include a dimensioned scaled drawing – useful for determining whether a faucet will fit your bathroom or kitchen.

Each faucet is illustrated by multiple images, some showing the faucet installed. The images are sufficient to enable a viewer to visualize the faucet adequately. However, a 360° view such as is provided by faucets would be useful for more complete visualization.

Installation instructions provide a step-by-step text description of the installation process with illustrations. Our plumbers had no problem installing the faucets and rated installation Easy on a four-point scale from Very Easy to Very Hard.

For more information on the regulation of drinking water faucets in the U. S. and Canada, see Keeping Faucets Safe.

Certified safe and lead-free faucets made in Italy that are comparable to Artos' Italian-made faucets include:

Certified safe and lead-free faucets made in China that are comparable to Artos' Chinese-made faucets include:

Artos faucets are, overall, a good value for the price. The Italian-made faucets in the Otella and Quarto collections are generally priced below equivalent faucets from most other importers of Italian faucets.

The Artos faucets made in China are also priced to compete against other importers of certified Chinese-made faucets.

No one here would hesitate to install an Artos faucet in even the busiest kitchen or family bathroom. The fabrication is good to excellent, the cartridges used in the faucets are reliable, the warranty is strong and backed up by excellent post-sale service. It would be hard to go wrong with an Artos faucet.

We are continuing to research the company. If you have experience with Artos faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.